Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11577170March 13, 2024
SEATS
Active Headrest Restraint ( AHR) Drivers Side deployed overnight. This safety feature on many Jeeps is intended to protect motorists including passengers, in the event of rear end collisions by deploying. However a cursory review online reveals many many complaints, recalls, & TSBs . But my entire family now is exposed because Jeep wont extend recalls any longer. My recall expired 11 months ago. I was never notified by mail or by dealership that this recall would expire April 2023. I bought this SUV with understanding of its many safety features like AHD among others. Only makes sense that Stellantis /Jeep extend this recall beyong April 2023 as a result of substandard plastic parts used in headrest. If I had been notified by dealership when Jeep was serviced in 2023 it could have been fixed. All my recalls have previously been fixed. Trying to reach Customer Care at Jeep 877-426-5337 only to get complete jibberish and run-a-around. Certainly affect my next buying decision. Here-to -fore pleased with vehicle but this changes everything . I take safety VERY seriously. Inspection clearly indicates plastic parts ( sled bracket) failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577230March 13, 2024
UNKNOWN OR OTHER
The radio cuts in and out. Many people I hear are having this problem with jeep grand Cherokee radio not working.Its the factory radio
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576840March 12, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577036March 12, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on with Air Suspension Fault Light on as well. There was no warning to the vehicle losing power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576514March 11, 2024
ENGINE, ELECTRICAL SYSTEM
7/2020 lifters and cam failure @65k miles. 4+ weeks dealership did repairs. They never disclosed the major engine repair or gave me any paperwork while I waited to pick up this jeep after I purchased it. 8/2020 lifters and cam repaired. 19 miles & 1 day spun crankshaft bearings & damaged cylinder walls. 1.5 weeks for dealership to get a new Mopar 6.4 Hemi long block vvt mds engine. 8/2020 new Mopar long block 6.4 hemi installed at dealership. paid $2k since I didn't know about the dealerships concealed major repairs. 8 dealership and 3 penzoil. All (0w40 penzoil ultra-platinum) Dealership maintained & repaired pads/rotors..Waterpump..headlight bulbs and some other minor things. 10/2023 38k miles later the new engine had lifter and camshaft failure. Dealership said the 60/100k warranty I paid for with the previous mopar long block engine purchase was not activated ànd they had no record of it other then the work order/repair bill I have, with start date & miles and end date & miles And deductible. Jeep customer care said my jeep was imported from Canada and is void of any and all parts warranty. So that's why dealership couldn't register my jeeps engine warranty. Sale person said the jeep was USA built spec but it's a Quebec Canadian build spec imported into USA. I got the original window sticker downloaded its French & metric. So no warranty. Fraudulent sale of a gray market import with no disclosure of the major issue they tried to repair while I waited for my jeep. I already purchased it $37k but was waiting on them to prep it for sale and deal with my trade in. Low mile 2013 dodge charger RT max AWD with every option and dealership maintained. I filed a complaint with NHTSA for defects and another for the Fraudulent concealment of known a major engine failure along with concealment of repair attempts/defect though BBB, Google and consumer car complaints. I'm retaining an auto dealership fraud/consumer protection attorney to file against Feldman Automotive Group
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576549March 11, 2024
POWER TRAIN
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 5-10 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to drive the vehicle on the shoulder of the highway. The contact cycled the gear selector and the transmission engaged as needed. Additionally, the contact stated that the failure reoccurred. The contact stated while driving on a busy highway, the engine seized. The vehicle was restarted, and the vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 96,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576556March 11, 2024
ENGINE
At 47,000k miles with all maintenance being done at correct intervals. From one day to the next, check engine light came on with error code p0303; Code P0303 stands for “Cylinder 3 Misfire Detected” which indicates that there have been numerous misfires in engine cylinder 3. After taking it to the Jeep dealership they told me its a cracked cylinder head. This was a fairly common issue with earlier year WK2 models, but continues to be a under-reported issue in later years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576649March 11, 2024
ENGINE
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle had failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was later able to be restarted and taken to the dealer, where it was diagnosed with a warped head gasket and an overheated radiator. The dealer replaced the left and right cylinder heads, head gasket, timing cover gasket, valve cover gasket, cam sensor gasket, upper and lower intake gaskets, exhaust gasket, EGR, spark plugs, performed an oil change, and refilled the coolant. The contact stated that her husband, who owns another 2018 Jeep Grand Cherokee, had experienced the same failure, and had the vehicle repaired at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 85,599.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576510March 11, 2024
STEERING
This vehicle was sold to us with this issue. The dealer knew that this problem existed. We took the vehicle in for service when a warning light about the steering came on a few weeks ago. The dealer said that there was not a problem with the steering other than a wire that had been chewed by a rodent for which the dealer charged $650 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576468March 10, 2024
STEERING
On [XXX], on [XXX] Express Lanes (XXX) at approximately 55mph, I drove over an uneven portion of the highway being maintained/bumpy (far left lane). My vehicle intermittently pulled to the left while I attempted to steer right. I believed the problem to be associated with my steering/wheel components. After contacting the Farrish Jeep Dealer, 9610 Fairfax Blvd, Fairfax, VA 22031, I was told a recall (XXX) related to an upper control arm pinch bolt being likely why my steering might be affected. An appointment was scheduled for [XXX]. The issue happened intermittently but inconsistently up to the appointment date. During the [XXX], the Farrish dealer indicated the issue could not be duplicated. And I was required to pick up the Jeep. I subsequently called FCA USA, LLC (1 (800) 334-9200) indicating my concern driving the vehicle with intermittent issues that could result in a crash. I also requested to maintain the Loaner car that was issued during my service with Farrish Jeep; but no response/action was issued or received due to a required management call. It is March 10th, and I have not received the call. The vehicle is not safe to drive based on my recent experience and is available for inspection. And if there is any small chance that the current recall is affected by uneven terrain or bumps at high speeds; then I it can be catastrophic for my and my child’s health. Thus, I humbly request to return this vehicle with a full return toward another purchase that is safe for my family and I. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576471March 10, 2024
ELECTRICAL SYSTEM
Screen looks delaminated dials random numbers. Uconnedt no longer works nor does the radio makes for an unpleasant ride if I can go back I would’ve just gotten a Toyota Jeep always has problems I’m not the only with this issue and yet they don’t do a recall on this ridiculous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576440March 10, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM
The passenger side front and rear floor are getting wet when it rain or when is taking to car wash and the fuse box and battery compartment under the passenger seat is full of water electrical component can fail car was taken for repair in January 2024 and will be in the shop [XXX] again with same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576349March 9, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
When raining the water will leak throug the sunroof or headliner not sure where it comes through but it comes from 2 places one hitting the arm rest / middle console which caused the terrain selection to go out and im worried it will cause the screen or something else to go out and catch on fire as I read it is common with these problems , when I purchased the vehicle as well they said it was just a frozen trunk gate spring but once I looked up the problem happening it is said to cause the gate to go out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576390March 9, 2024
UNKNOWN OR OTHER
The Sun roof on my vehicle spontaneously exploded while I was driving on the highway. There was no one in front of me or behind me. I was traveling at around 65mph. Thankfully my children were not in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576396March 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM
While driving on the freeway, in the fast lane, with children in the car the car lost all ability to accelerate, and lights came on. We had to coast to the side of the road and stop the car on the shoulder. We were almost hit while stuck there waiting for a tow truck. Nothing in the car worked, we were lucky to get one car window down as it was 103 degrees. We couldn't get out of the car bc we had two toddlers in car seats and no where safe to go. So we sat there praying and called family to come get us since we couldn't get kids into tow truck. Towed car to jeep and jeep wouldn't even look at it bc they were 3 weeks out diagnosis so we towed to closest mechanic and spent 2k to replace fuel pump. No warning lights messages or symptoms before. 6 months later the car started to shake when turned on and we took it to local mechanic who said I hope you have an extended warranty since jeep has known problems with cylinders and gaskets. We immediately took it to Jeep who said the head cylinders were blown and it was leaking. The car only has 60,000 miles so to have a terrifying situation on the freeway and then issues with the engine was equally scary when it is our family car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576419March 9, 2024
POWER TRAIN
The first time it happened, I was driving on the highway going 70 when all of a sudden the transmission jumped into neutral, which caused me to jump several lanes to get off the highway to avoid being hit by several cars. I was scared to death!! It has has happened several times after that..There are no warning lights that comes on, it just goes from drive to neutral on its own. I’ve taken it to a transmission shop and was told there was nothing wrong with the transmission but there is definitely a problem and a safety hazard for sure!! after looking online, there’s definitely an issue with the 2014 Jeep Grand Cherokees, this is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576171March 8, 2024
POWER TRAIN
Transmission failure, vehicle will not start and will not shift into reverse, leaving driver stranded and stuck in vulnerable parked position. Check engine light comes on with P1B14-00 code - "Park by wire unintended park position". Engine light did not come on until after issue happened. Dealership diagnosed and confirmed issue and engine warning light code P1B14-00. They re-flashed vehicle ECU due to recall and that did not resolve issue. They are suggesting completely new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576301March 8, 2024
POWER TRAIN, ENGINE
Was driving and vehicle overheated and in seconds my motor locked up right in the middle of an intersection tried to reach out to the dealership I bout it from. They sold and the old owner had everything never got back to me still to this day no one has helped me just found out about you guys so I am still here paying on a vehicle that's motor locked up on me! I have not been able to get anyone to look at the vehicle at this point I've ruined my credit and am about to let the Lender come and get it. This is the last stop for me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576040March 7, 2024
AIR BAGS
Drivers side head rest airbag deployed for no reason. Something in it broke and now it doesn’t work and airbag service light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576075March 7, 2024
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the rear tailgate door erroneously opened. The contact indicated that on several earlier occasions while driving, the liftgate mechanism erroneously activated but the tailgate door did not open. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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