Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11586199April 30, 2024
UNKNOWN OR OTHER
The touch screen dash display has become delaminated and sometimes does not turn on when the vehicle is shifted in reverse. Thus, it's difficult to see if a child or pedestrian is behind the vehicle when placed in reverse on the dash screen. This poses a serious Safety issue and I have read on several forms that this occurs just after 3-4 years of use and is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586115April 30, 2024
SUSPENSION, STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585996April 30, 2024
STEERING, SUSPENSION, VEHICLE SPEED CONTROL
April 8th 2024 jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585727April 29, 2024
POWER TRAIN
I've been driving a 2014 Jeep Cherokee. Here are the list of problems I have experienced / still experiencing. 1. Vibration when accelerating through 20 to 30km/h (still exists) 2. Rough, jerky upshifts from 1st->2nd and 2nd->3rd gear (still exists) 3. The car jerks forward suddenly, almost like being rear ended, when coming to a stop. (still exists) 4. Rattling noise from the glove compartment. (still exists) 5. Rattling noise from the back side of the car. (still exists) 6. Loose bolt inside the trunk door. 7. Rattling noise when the car first drives after engine's turned on. (still exists) 8. When using the climate control, the screen often doesn't change to reflect the current climate settings. (fixed) 9. Extremely loud buzzing sound that appears out of nowhere while driving. (still exists) My cheif complaint is the transmission issues that I’m experiencing. I’m afraid to take this SUV on the highway. It’s a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585746April 29, 2024
SEATS
The headrest blow apart while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585859April 29, 2024
POWER TRAIN
Jeep has defective transmissions in several 4xe models and not recalling - still selling these cars knowing transmissions are bad causing several issues for customers and major safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585895April 29, 2024
UNKNOWN OR OTHER
There is a clear goo dripping out of the radio screen. This radio screen controls everything in my vehicle air, heat navigation, emergency calls, etc. is safety issue as it jumps everywhere, calls 911. Changes Channels on its own turns on heat and ac on its own. This is a safely issue as it distracts me from focusing on driving. Jeep won’t replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585682April 28, 2024
AIR BAGS, UNKNOWN OR OTHER
I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. This caused an extremely loud noise that sounded like an explosion. This caused me to swerve and slam on the brakes. It was unclear, at the time, what was happening. This has now caused extreme anxiety that it will happen on the driver side, while I am driving, and cause bodily harm or cause me to wreck, which could be potentially fatal. It appears that the clips that were holding it on just broke, or gave out, causing the deployment. After researching this I have found that this is a well known problem with this vehicle and has caused injury to others. When looking up my VIN number it says there are no recalls. It appears as though this is an expensive fix, which should be covered in full because it was a known default that Jeep continued to manufacture in the same way. I am not having to drive Leaning forward, because of fear of injuries if the drivers side does the same. And passengers have to ride with a deployed headrest that will not provide the protection it was supposed to provide in the event of a wreck, and that could cause additional harm because of it already being deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585550April 27, 2024
ENGINE, UNKNOWN OR OTHER
Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585556April 27, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585567April 27, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
The component is known to fail on jeep forums weather it fails completely or was not installed properly and may loose its functionality. The event is when towing a trailer and reversing the car will see the trailer as an obstruction and will engage the brakes. The car is alleged to have an automatic system that when towing is supposed to turn the parking assist sensors off to prevent the event occuring. If that system isn't present there is a button that should allow you to turn the parking system off which it does for about two seconds and start backing up the trailer, then it will automatically turn back on and see the trailer and lock the brakes up which is jarring and startling to say the least. I am fairly certain this could cause an accident if it hasn't already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585639April 27, 2024
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Vehicle immediately accelerated as I was attempting to pull out of the house garage. I pressed hard on the breaks to halt it. I then returned the gear knob to park (“P”) mode. I tried again to place the gear knob on drive and the vehicle started raving on high as if it was about to take off at full speed. I waited for a few minutes while it was on park “P” mode, with the engine still idling, and placed it in reverse “R” mode to return into the garage and the same thing happened in reverse mode. It jumped back in full speed when I gradually released the brakes. Engine was raving extremely high. I decided to shut it off and schedule an appointment with the dealership for a vehicle inspection. As is, not certain if it might do the same while out on the street driving it. Vehicle just had a recall inspection done on 4/20/2024. This is the first time the engine has done such.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585379April 26, 2024
SUSPENSION, STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585357April 26, 2024
STEERING, SUSPENSION
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585108April 25, 2024
SEATS
The component that failed is the front passenger active headrest. It is available for inspection upon request. When the component failed, a few pieces of plastic/metal flew out of the headrest. One of the pieces hit me just above my right eye. I haven’t taken my vehicle to a service center as I will be in Alaska for the next 5 months. It has not been inspected yet. I have someone who can take it in to the dealership/auto shop, or allow it to be viewed by my insurance company. There was no indication that the component would fail, at any point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585307April 25, 2024
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH, the vehicle independently shifted from drive to neutral. The check engine warning light was illuminated. The vehicle was turned off and restarted and the contact was able to drive the vehicle home. The contact stated that upon arrival home; while in the driveway attempting to shift into park(P), the vehicle rolled backwards. The vehicle was taken to Auto Zone where it was scanned with a TCM clutch failure, a gear ratio clutches 1 and 2, and a failure with the output shaft speed sensor circle. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 146,981.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585342April 25, 2024
SERVICE BRAKES
Left rear caliper bracket broke on my 2023 Grand Cherokee Trailhawk 4xe. The lower caliper bracket bolt was completely loose causing damage to caliper bracket, brake pads, and rotor. Caliper bracket,, pads, and rotor were replaced at dealer as well as items in Safety Recall 10B.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585063April 24, 2024
SUSPENSION
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, he heard an abnormal clicking sound emanating from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Notice: T72 (Suspension). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584862April 24, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Today was the second time the AEB engaged while I was driving with no apparent reason. The first was in Nov 2023 while driving on the interstate at about 70 mph. The AEB engaged, slamming the car to an almost stop, alarm blared for a moment and then the car continued operating with no apparent codes or warning lights. Today it did it again while traveling about 30 mph. I was slowing down to turn into a drive. I was still headed straight with no cars around and the AEB engaged, slamming the car to a full stop, with the alarm and the dash flashing something in red. The car then drove off fine with no warning lights or indicators on the dash. I cannot reproduce the AEB reponse. In response to the first occurrence, the dealer “flashed” the software last year. I intend to take it in tomorrow for the reoccurrence. I believe it to be a safety issue not only in that my back hurts terribly from the whiplash of a stop as sudden as hitting a wall, but because had there been a car behind me on either occasion, it is almost certain they would have had to make a dramatic and dangerous swerve to avoid it or rear ended me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584870April 24, 2024
UNKNOWN OR OTHER, ENGINE
I have replaced the water pump three times costing me close to $1000.00. No warning light has came on only the smell when it is leaking that my fiancé recognizes. So in this case do I have to wait until it starts to overheat and I am stranded on the side of the road? Why am I replacing an obvious faulty part? I also know that I am not the only jeep owner within the year of mine that has had this problem that Jeep doesn’t recognize? If needed I can provide copies of my receipts and dealership paperwork. Also why are the new water pumps protected with a warranty? Each water pump I had installed could have defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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