Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11592551June 5, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592284June 3, 2024
ELECTRICAL SYSTEM
The screen has delaminated and is not functioning, causing the heat, AC, defrost, and other systems to activate, deactivate and malfunction. This is incredibly distracting to the driver and creates unsafe driving issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592296June 3, 2024
UNKNOWN OR OTHER
The radio is delaminating causing defects. Changes radio station randomly. Adjusts heat settings and air conditioning settings without warning. Glue is melting and running down behind radio into storage compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591771May 31, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that when the vehicle was started and the panoramic sunroof was opened, glass from the shattered sunroof fell into the cabin of the vehicle. The contact had not observed an object shattering the sunroof. The vehicle was not taken to a dealer or a glass repair shop to be repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591666May 31, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brand new vehicle with 11 miles on the odometer. The emergency Braking system does not work. If I go into the settings and make a change to emergency braking, such as far or close, the message “Auto Emergency Braking (AEB) Unavailable Service Required” will come up on the cluster display. Once I restart the vehicle it goes away. If I go back into the AEB settings and make a change, the message will come up on the cluster again. When I restart the vehicle and the message goes away, it still does not seem as though the Auto Emergency Braking system is working. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591524May 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power and slowed to approximately 40 MPH. The contact depressed the accelerator pedal; however, the vehicle failed to exceed 40 MPH. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the crankshaft position sensor had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591536May 30, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The Uconnect screen on my vehicle is starting to delaminate. With that cause its becoming a safety issue as the screen is starting to move around by itself become a distraction on the rode. The navigation system clicks by itself and it is putting my family at risk while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591585May 30, 2024
SEATS
I was driving down the freeway when I felt my headrest strike the back of my head. This caused a momentary distraction as my head was pushed forward and the back of my head was struck. The headrest component of the safety restraint system deployed. It is available for inspection upon request. The dealership inspected and said this is a known problem but they would not cover the repair as it fell outside of their warranty period which ended 10/2023. It would be a cost of $800+ that I would have to pay. There are no warning lamps/messages currently illuminated or displayed. Incident occurred May 30, 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591594May 30, 2024
AIR BAGS, SEATS
Vehicle was parked in my front yard and sometimes between the hours of 830am and 3pm the driver side headrest activated (popped). No warning lights before or after it activated. Issue could have caused an accident and possibly caused injury to myself or my children had I been driving when system activated. Vehicle is available for inspection Issue is a known problem as a simple Google search would show
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591529May 30, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving approximately 55 MPH on the highway when my vehicle suddenly lost all acceleration. I received an alert on the dash and a chime - the alert stated "Shift to P to Start" - with no other warnings and no CEL or Check Engine light. Pressing the gas, even to the floor, did nothing. I was forced to brake the car to a stop on the shoulder, shut off the engine, and restart the vehicle. Afterwards, I experienced some slight hesitation which resolved, and then was able to drive the rest of the trip without issues. Having the vehicle lose all power on the highway without warning is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591180May 29, 2024
SEATS
Active head restraint system on driver's side of vehicle spontaneously deployed while parked. No evidence of collision present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591204May 29, 2024
ELECTRICAL SYSTEM
Unable to changed from MPH to KmPH in the cluster. Does not operate as documented in owners manual, resulting in inability to determine speed in KmPH in Canada.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591258May 29, 2024
SEATS, AIR BAGS
Passenger seat, headrest deployed, spontaneously going down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591267May 29, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erroneously deployed. During the failure, no collision had occurred to cause the deployment. No injury was reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591403May 29, 2024
SEATS
While I was driving home from work the headrest deployed and hit me on the back of the head. I thought that I was hit from behind due to how my head jerk forward. When I inspected the headrest to try and reset it back to the normal position but realized that the plasitc clip had snapped off. In searching online I noticed that others were having the same issue. The vehicle did not and currently does not have any warning lights turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591192May 29, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
The high beam recall was performed at the dealer,and it did not repair the problem.this is a 2024 Jeep Grand Cherokee.The car was at the dealer a second time to try to repair it ,with no success.Now Jeep refuses to let the dealer work on it a THIRD time.This recall is for the high beams not operating when set to auto.Safety recall no.108 S9 4.Jeep is not honoring the warranty at the risk of my safety and in breach of contract.This car was worked on March 20,2024 and still no help from Jeep,NHTSA, FTC, or Attorney General.Nice work folks! I first reported the problem on 1-15-24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591163May 28, 2024
ENGINE, POWER TRAIN
Oil filter housing failure, this caused oil to be expelled all over the engine compartment. The oil could have hit hot exhaust and caused a fire, engine lost power due to no oil. Taken to Jeep dealer and they told me this is a common issue on this style motor. No symptoms prior to part failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591129May 28, 2024
ELECTRICAL SYSTEM
I replaced the auxiliary battery, the main battery and the alternator, and my car is still losing power. I think that the voltage regulator that regulates how much power the battery gets is the actual issue. My car was manufactured in October 2017. Why wasn’t it apart of the original recall? I want this fixed. I shouldn’t have had to shell this money out when it’s a manufacturer’s defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590945May 28, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle shuts off (engine) randomly during driving. This is the third occurrence. After waiting a few minutes vehicle is ‘fine.’ Dealership is not able to ‘replicate’ the issue. Serious safety issue. How can I operate my vehicle ethically, when I know it could shut off randomly … particularly on a fast moving highway? Dealership says it sees no error codes or issues. My hunch is an issue with the fuel pump? Perhaps a fuel sensor? PLEASE HELP! I am scared to death of driving my vehicle, and I feel I am not being offered the assistance I need. I don’t want to see anyone get hurt. Thank you. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590903May 27, 2024
SEATS
Crash safety feature in the headrest deployed on its own. Dealer verified the headrest deployed but Jeep is refusing to repair/replace the unit. Jeep has a limited recall on this problem already but says my vehicle doesn't qualify (see attached). Dealer charged $209 for evaluation and wants an additional $290 to repair the headrest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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