Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11600128July 8, 2024
ENGINE, STEERING
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599842July 7, 2024
AIR BAGS, UNKNOWN OR OTHER
The Horn has stopped working and it appears to be the Clock Spring. This is a safety hazard as it can cause the airbags to engage randomly or NOT engage in the case of a crash. This is an expensive repair that should not be at the expense of the owner since it is a defect in the Clock Spring. I am aware that there have been Clock Spring recalls on other models of Jeeps, but not on this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599599July 6, 2024
UNKNOWN OR OTHER
While I was driving the panoramic sunroof shattered. The vehicle did not sustain any damage from any foreign object. There was a loud noise like an explosion coming from the top of the vehicle and then I heard a rattling sound. When I opened the sunshade I seen the panoramic glass was shattered. There wasn’t other vehicles or debris around me when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599528July 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While passing through an intersection the AEB brought the vehicle to a full stop despite no forward traffic or obstructions. Warning system lights lights for other systems (traction control, airbags, etc.) lit up in the dash. A vehicle traveling behind nearly collided in light of the unwarranted braking. After coming to a complete stop the vehicle released the brake on its own and shut off the other system warning lights. Normal operation ensued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598432July 3, 2024
UNKNOWN OR OTHER
The shifter has a manufacturer issue the car while it is accelerating throws itself into neutral on its own. The car could be in drive and it'll throw itself into sports mode on its own. It'll drop down the acceleration on its own as if it's shifting on its own. Car could be put into park and the shifter will throw it into neutral or in reverse. Contacted Chrysler they refusing to honor the recall cleaning there's an expiration date. This has been reported to you guys many people have the same issue ( 19V447) I literally almost died with what the shifter is doing and I need them to honor their recall this is a safety hazard that can kill or answer anyone easily
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598214July 2, 2024
FUEL/PROPULSION SYSTEM
Fuel pump failed while in route. No check engine light or warning came on before. All systems of the vehicle shut down. Entire family was put in severe danger as the vehicle shut down on the highway. The vehicle was towed to a dealership in which they diagnosed that the fuel pump had failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598250July 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving an undisclosed speed, the vehicle went into Limp mode. The check engine and electric throttle control warning lights were illuminated. The vehicle was towed to the dealer, where it was determined that the crankshaft position sensor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598355July 2, 2024
SEATS
While driving down the road the active headrest on the passenger seat activated and came apart. It is now hanging on by the cord. The dealer we bought the Jeep off of said because it is out of warranty there is nothing they can do. No one can now ride in the passenger seat due to the headrest hanging by the wires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598393July 2, 2024
ENGINE
VVL solenoid was faulty, and seems to be a common problem with 2017 Jeep Grand Cherokee. Replaced coils, spark plugs and VVL solenoids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598025July 1, 2024
ENGINE
Car began to shake after looking under the hood found low coolant. After replacing the coolant it continued to run low only after 1 week. After second time replacing coolant engine light came on and it was taken to a mechanic who had codes come up as misfires. After replacing spark plugs and full tune up, engine light came back on. After taking it to a dealership they found a crack in the gasket at coolant passage. Car never over heated for the crack to have happened. Also seeing many other people with the same issue at the same mileage of 72k mile or less. I believe there is an issue with the head gasket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597859July 1, 2024
UNKNOWN OR OTHER
Second time the ignition module has failed, leaving myself, husband and 3 dogs stranded over an hour from home. Vehicle would not start or recognize the key fob. The vehicle has had to be flatbed towed TWICE in the 5 months of owning it for the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597815June 30, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am experiencing so many problems with my jeep. It shift out of gear then start shutting down. Lights appear all across the dash board. At times, I have difficulty in shifting gear.The clutch slip and I get this burning smell. Then engine light comes on. It slow to move after shifting it into the forward gear. Sometimes it doesn't move when I shift it into the forward gear. Then when it does, it start bucking and kicking while driving. It slows down even when you press the gas pedal. Lastly, I have major problem with my a/c. It runs cool for a second and then completely shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597277June 27, 2024
ENGINE
The oil filter housing in the Jeep Grand Cherokee is known to have serious problems and safety concerns. The Pentastar oil filter housing used in these vehicles can crack and warp due to heat exposure and this can lead to serious oil leaks. Despite knowing about this issue, the company has never issued a recall, instead, they have discontinued the production of the Pentastar and redesigned the oil filter housing for newer vehicle models. This oil filter housing is prone to so many issues mainly because it is made from plastic, not a metal that can withstand high engine temperatures. My mechanic is replacing the plastic housing now with an Aluminum one that will withstand the heat and pressure needed to hold up. He told me that it has been a major issue for several years now and he has personally changed several of these out over the years. At one point he said it was such a big issue that he couldn't get parts to repair numerous vehicles that ended up sitting in his lot for a long time until parts become available. Everything I read online suggests that this is a major issue and one that people can't understand why Jeep has not been ordered to recall the wrongly designed housing. The safety issue on this one is potential breakdowns on highways where oil will make roadways slick and cpould also start an oil fire when oil starts to spray on the hot engine. Stranded cars will be parked on the sides of the road posing a risk to them and the other cars on the roads as well I didn't even know about the issue or that mine was failing until I had it in the shop to replace a leaking motor mount. It was during this work that they noticed the issue with the housing and told us that we need to replace it very soon. We decided to change it out and incur another 650.00 in repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597023June 26, 2024
SEATS
The front passenger headrest deployed without reason while driving approx. 35 miles an hour. The headrest hit the passenger in the head causing pain. Passenger was take to ER and diagnosed with mild whiplash. I reported incident to Jeep customer care and was instructed to make an appointment at a dealer. An appointment was made for 7 days later and I dropped off the car. Dealer states they are waiting for an inspector. I called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. Called on the 5th and was told someone from the legal department will call asap. Waited two more days and still no call or any communication from them. I went back to dealer and took my car back. No warning lamps, messages or other symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597063June 26, 2024
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION
Driving home on dark, deserted roads, my brights will not click on. When I click, nothing happens. When I hold the turner back in the mode to “flash my brights”, the bright headlights will come on. I had to drive holding this back almost an hour so I could see. I had a mechanic look and he said the switch is wired to the computer, so it is not an easy fix, but will have to go to the dealership. This is a safety issue. Dealerships are far from me and expensive. I’ve never had this issue with a vehicle before, when all lights are functioning. It should be recalled and fixed by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597021June 26, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The engine would randomly accelerate , rev and make a whining noise, slip into neutral and I would have to pull over and shut it off sometimes in an unsafe area. Occasionally when I would start the engine it would rev as though I had my foot on the gas and I would shut it back off. I was traveling on the highway approximately 70 mph and cancelled the cruise control to go around a curve and pressed on the gas to merge into 70 mph traffic on another highway, and nothing happened. When I got to the end of the ramp the car was going 32 mph with my foot to the floor on the gas panic stricken. Suddenly the gas engaged and I shot into the traffic trying to avoid me. I took the car home, parked it in the garage and called a local dealership for service explaining the problems I was having. I went to resume my trip in a friends car because I was frightened to drive mine. While I was away my partner went to move the car a few feet to get to the trash barrel and when he put it in reverse the car shot 8 feet at high speed out of the garage and hit a tree. He went to the hospital and the car was taken on a flatbed to the dealership where I purchased it. There is considerable damage. The acceleration problem happened at least 15 times and I have several adults that were in the car and witnessed it. Chrysler did the diagnostics and said there is no defect. I would Never attempt to drive the car again and if I traded it in then an unsuspecting person could be hurt or killed in it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11596994June 26, 2024
POWER TRAIN
on/about 3/20 while driving on the freeway changing lanes, the transmission went from 8th gear to 3rd and did so with such violently it felt as though i was struck by another car. The transmission did this multiple times with multiple drivers. This has been a systemic problem since i bought the car with 11 miles on the odometer from a Jeep dealer. last, the transmission stuck in 8th gear and barley rolled into a driveway where it had to be towed to the dealer for not being able to select a gear and with a check engine lite on. This jeep has been at the dealers service shop for over 45 days with issues related to the transmission and only had 3000 miles on the odometer currently. This has been a problem since being purchased. multiple forms talk about transmission issues on their like model 2020-2023 jeep grand cherokees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596599June 25, 2024
STRUCTURE:BODY
The dealer sold the vehicle as new with an open recall. It was sold on 2-24-24 with recall 24V132000 from 2-22-24 unremedied. The dealer failed to disclose the safety recall, putting me at risk on a road trip back to my home state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596255June 24, 2024
ENGINE
A day after I bought my 2017 Jeep Grand Cherokee Limited my oil cooler spilt and oil went into my hole cooling system. Rock Top Chrysler said $5200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596281June 24, 2024
STEERING
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The dealer stated that the vehicle had experienced a battery failure, and the battery needed to be replaced. The vehicle was not repaired. The contact stated she had not noticed a failure with the battery. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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