Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11618176October 4, 2024
ENGINE
Multiple instances where car will not start. Often lights flicker, get a service charging system notice, get a hybrid system offline, get a check engine light, then car battery shuts off and its dead. Has had to be towed to dealership and left me stranded multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618031October 4, 2024
ELECTRICAL SYSTEM
INCIDENT HAPPENED TWICE IN ONE WEEK. NEW VEHICLE, WILL NOT CRANK/START. LESS THAN 60 MILES. THE /BATTERY WAS DEAD, COULD NOT BE JUMPED AND HAD TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617864October 3, 2024
FUEL/PROPULSION SYSTEM
On my way to work and the vehicle stalled. I was able to move the vehicle, however, I reached out for assistance in the recall. Unable to get a dealership to fix the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617992October 3, 2024
ENGINE
The EGR Valve, Diesel Particulate Filter, and Intake Manifold failed at 88k miles. The EGR was replaced at 49k miles on October 4, 2021. The vehicle was taken to the dealer for MIL. The estimated repair cost is $11k. All components are filled with carbon deposits. The emissions system should provide a longer life than 88k miles. Is there a possible design defect with the emission ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617879October 3, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I was sitting inside my home when all of the sudden I heard a loud boom, walked outside and saw my 2021 Jeep Grand Cherokee on fire. The fire started in the front and moved to the back of the vehicle. The engine had been off for about 2 hours and vehicle was sitting in the driveway. My son's car seat, stroller and many other belongings were ruined in the fire. A police report was not filed, but a fire report was.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11617808October 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the message "Automatic Emergency Braking (AEB) Failure - Service Required" was displayed and the emergency brakes were erroneously activated causing the vehicle to abruptly stop. The vehicle was taken to the local dealer who reprogrammed the AEB system, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 137.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617667October 2, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 60-70 MPH, the instrument panel became inoperable and was no longer illuminated. The failure caused the Back Over Prevention camera, Lane Departure Assist, and other safety systems within the vehicle to be inoperable. The instrument panel was flickering and illuminated; however, there were times when the system had to be restarted. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617679October 2, 2024
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at various speeds and making a turn, the rear wheels suddenly locked. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle and was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the transfer case had failed and needed to be replaced. The dealer determined that the failure was related to an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617626October 1, 2024
SEATS
The headrest deployed on passenger side while driving. Max Dye of Salem, Illinois checked headrest in March and said it was covered under extended warranty and they ordered replacement. Informed today Oct 1st that they have the headrest at factory but won’t ship because hazardous materials and tomorrow Oct 2nd the warranty will expire anyway. Very Crooked Wanted to know if I would pay for everything they would ship. Max Dye needs to be brought up on charges. Very Crooked!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617387October 1, 2024
AIR BAGS, SEATS
I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617399October 1, 2024
SEAT BELTS
The seat belt does not retract as it should. I have already had it replaced once and I have a second that is failing now. We have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. The dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. You can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617400October 1, 2024
ENGINE
Known issue with engine design that could lead to catastrophic failure. The rocker arms fail and gouge the cam, causing catastrophic engine failure, if not addressed as soon as symptoms occur. We caught the knocking noise early and were able to have both sides replaced for $3800 on a vehicle with relatively low miles. This has been a noticed issue and to my knowledge, the replacement parts were redesigned to correct the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617583October 1, 2024
ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS, ENGINE
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617424October 1, 2024
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns an Evenflo Car Seat, Model number 37312370, Model Type: Gold Shyft Dual Ride. The manufacturing date was unknown. The car seat was being utilized in a 2023 Jeep Grand Cherokee. The contact stated that the safety seat belt buckle was easily opened. The contact stated that her [XXX] daughter was able to easily unbuckle herself from the restraints. The failure occurred inside the vehicle. The child was in the car seat at the time of the failure. The manufacturer was made aware of the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617248September 30, 2024
UNKNOWN OR OTHER
UConnect Radio - Delamination resulting in unpredictable, repetitive, and erratic touches on the screen. At this point, the screen's protective layer is separating from the display and it is causing ghost touches that activate various functions without my input. This has occurred numerous times throughout my driving experiences and occurs every time I drive. It has led to multiple unsafe consequences while driving, the main concern being that it is distracting and confusing leading to unsafe driving conditions. For example, the navigation system has suddenly switched routes, diverting me unexpectedly causing confusion, and has led to multiple near accidents in busy intersections. Additionally, the volume has randomly increased or decreased, making it hard to hear important sounds from the environment, such as sirens or horns from other vehicles. Had this occurred in a moment in which I needed to react quickly an accident could have occurred or my safety could have been compromised. Moreover, if the radio has inadvertently changed to an unrecognized function—like activating the Bluetooth or starting a call—this has been distracting pulling my attention away from the road in multiple scenarios. The vehicle has made unsolicited calls to emergency personnel which is both a distraction to me and an inconvenience to emergency personnel. Overall, the delaminating screen not only complicates my driving experience but also poses a significant safety risk to myself and others on the road. Addressing the issue promptly is essential to ensure a safe driving environment. I have tried to address this problem with Jeep directly via Uconnect and have been informed that they do not believe this to be a concern that requires addressing. The problem has been diagnosed by a Jeep dealer and has been confirmed by Uconnect directly. Additionally, the problem has occurred in multiple other Jeep vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617325September 30, 2024
FUEL/PROPULSION SYSTEM
Hybrid powertrain control buttons are not visible, hidden behind steering wheel and turn signal switch. There are 4 buttons of similar shape and size in a single bezel - 3 control the hybrid mode and the other opens the fuel door. The is no tactile identification for the switches. Must take your eyes off the road and look under the steering wheel and turn signal switch to change hybrid mode. These modes need to be visible from the driver’s normal seating position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616777September 27, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving down a road at 50mph during daylight hours. It was sprinkling and vehicle was in electric mode. There were no cars in front of me, or behind me at the time. While my foot was on the accelerator, there was a loss of power then collision warning engaged out of nowhere with the audible beeps, flashing on the instrument cluster, and sharp braking. The incident was brief, but certainly a safety hazard as there were no indications the automated emergency braking was going to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616839September 27, 2024
POWER TRAIN
On three occasions over the last three years my vehicle has randomly lost power and I have had to pull over and turn the vehicle off, place in Park and restart the engine. The latest incident happened on I95 in heavy traffic, and I was lucky to no be involved in an accident. This time the engine did not restart immediately but only after a 15-minute wait. I received no check engine light and no computer indications of the failure. I know this is an issue with Jeep as my wife and sister have had the same issues in other jeep models. on all occasions the dealerships said they have no idea of what the issue could be and really offered no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616914September 27, 2024
ENGINE
The engine overheated due a coolant leak causing head gasket failure. The engine will now most likely need to be replaced. The engine is 3.0 ecodeiesel which was part of the FCA settlement . There were no warning signs. Engine overheated with dealership while getting the fuel tank pump replaced. Dealer confirmed issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616925September 27, 2024
ENGINE
The auto stop/start system,shuts down the engine when waiting to pull out onto a busy street.it has a shut down switch,but it gets rest everything the ignition is turned on.there is no way to perfectly shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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