Jeep Compass Complaints

416 consumer complaints on file.

#11655281April 17, 2025
UNKNOWN OR OTHER
Turn signal does not cancel. Intermittent problem that occurs infrequently. Safety concern because turn signal may signal for one direction when driving the car to the opposite direction. I am reluctant to pay about $250 to dealer to diagnoise because issue is intermittent. Dealer refuses to note complaint on customer records without diagnosis. I called customer care and reported issue, 4/15/25 case # 92675100. Customer care requested to have dealer diagnose, but I explained that issue is intermittent and difficult to reproduce.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653805April 10, 2025
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
While driving my vehicle the parking brake engaged itself and my vehicle stopped suddenly without me engaging the brakes. I took the vehicle to the dealership and they stated it was an issue with the emissions system that caused the vehicle to do an “emergency stop”. I paid the amount required by the warranty and they stated they fixed the issue. However, while driving in the freeway (approximately 75 mph), the vehicle began to have the same issue and began to stop while I was driving. My daughter and myself were in the vehicle, during high traffic and we were fortunate not to be hit while driving when this happened. I have contacted the dealership again to have them inspect the vehicle again. I am concerned there is a manufacturing issue that is causing this problem and I am afraid to drive my vehicle especially with my children in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652555April 3, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Speedometer calibration off by3.5% . This affects, displayed fuel economy. Showed higher than actual. Also affects correct speed control setting. Checked with GPS and traffic control police radar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650958March 27, 2025
ENGINE, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
My family's n is safety was at risk daily ,do to fear of the electric system being off ,changing speed and directtion of car falsely. 2Continuly lights sources in panels on at night , unable to turn off . navigation pulling vehicle off lane ,to opposite side of road in rain sleet heavy snow . Stays stuck on after air bags diddnt deploy in accident, caused by nav control and engine lag ? Jeep after I had it in MacDonald motors bridgeton Maine,the seller . 2x in first months . We owned it . I was told when I drove in 1 day early dec .2024 and called another 3 times day around 1st WK of .told availability .threw Xmas . When I tried getting it in there in December, with my complaints of same issues,no appointment was able to be given . Until mid january no temporary vehicle offered .I asked ,was told that's too long .they couldn't offer me 1 . In August after issues with oil filter loosen x2 early oil changes and eating oil ... They said same line if any update needed there nothing they can do that wasn't done . If jeep doesn't release an update .. late on dec 11 after dash console lights staying on without keys .in am tried to cure problems.got a additional problem .windows speraticly were going up and down , after I hit up, at closing . Up then down ..pissed off and up early for an appointment i designed I was going by MacDonalds and dropping car off .and Calling creditor .getting my own car rental. I had an accident on the morning on my way to do this .
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11650937March 26, 2025
UNKNOWN OR OTHER
Since I first got my brand new JEEP COMPASS in 2021, the tire pressure light would flash on and off, with a warning that my tire pressure was low. When I first saw this light come on, I obviously didn't realize that this light was faulty and inaccurate. I took it to the dealership to check my tire pressure and it was completely fine and normal, so all of that worry and time taking it to the dealership for nothing. That initially happened only about four months into having the brand new vehicle. Since then, that light still flashes on and off, and I ignore it because I know that it is faulty. This is a major safety concern, because if my tire pressure is low, I won't ever know if it is accurate or not, so I could be driving with low tires and potentially get into a bad accident. Additionally, the automatic stop / start button has come on multiple times. It initially came on May 2024, which then triggered the check engine light. I had to take in my car due to this issue, and it was in the dealership for a week, resulting in a thousand dollar charge, and all of the Ubers I had to pay for. The automatic stop / start button killed both of my batteries and I had to replace those. Not even a year later, March 2025, the automatic stop / start button light came on my dashboard again. I took it into the dealership yet again this month, and it was in there for a full week, so I was without a car that entire time having to pay for Ubers and so on. When I picked up the car, the mechanic informed me that this is a common issue and will continue to be an issue. In his professional opinion, he thought this should be a recall. I know it his not his call, but I do think that there should be some sort of resolution or help that I receive for this. I know that this will continue to be an issue, especially a SAFETY issue, so what is the resolution here? Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650167March 24, 2025
AIR BAGS
The contact owned a 2022 Jeep Compass. The contact stated while the contact's daughter was driving, the vehicle was rear-ended from another vehicle causing the vehicle to go airborne, roll over, and came to stop. Both front tires were indented into 90 degrees. None of the air bags deployed. The contact's daughter was the single occupant of the vehicle. The driver sustained whiplash however medical attention was not sought. The vehicle was towed to a local tow yard. The vehicle was condemned total loss. A Police report was filed, however the information was unavailable. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11647027March 7, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicles emergency brake engages itself while the vehicle is in drive. I’ve reported this to my dealership, they say they’ve never heard of this issue. I’ve reported the issue twice. This is an obvious safety issue because the vehicle is randomly braking and coming to a complete stop while it is in drive. The brake signal comes on and there is no way to regain control of the vehicle unless you put the car in park and turn it off and on again. The emergency brake button also does not work during this time. This often happens when driving after a stop light. The vehicle begins to move and suddenly the brake engages itself, and the car stops this has almost gotten me rear ended on several occasions. I’m forced to throw on my hazards and rush to regain control of the vehicle . All the while holding up traffic, cars honking and trying to get past me. This issue was not confirmed to me by the dealer. They seem to act as if they haven’t heard of this issue. I’ve researched online and other Jeep brand owners are experiencing the same exact issue. My vehicle was purchased brand new and hadn’t been in any accidents before this problem began. It started the year I purchased and still happens till this day. I’ve tried to get to the bottom of the issue but I’ve been quoted $1000 to change both batteries without promise that this will resolve the issue. I don’t want to pay out of pocket for an indefinite resolution that the company should take care of because they sold the vehicle to me with this safety issue. I’ve looked for recalls that depict my exact issue for my make and model and I haven’t seen any. This needs to be investigated because many people bought their cars with this same safety hazard so why isn’t Jeep taking accountability!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644249February 22, 2025
STEERING, SUSPENSION, WHEELS
I bought the Jeep 2000 24 June 5th from Auto Lenders and Fairless hills vehicle had 34,632 miles on it took it back June 18th for inspection and that there was noise coming from the front end when you went over speed bump metal climbing I told him they said they found nothing took it back again July 10th with the same issues and everything they found nothing the miles on the car on July 10th in where 35,677 MI that was in going out $35,677 mi which they never moved the vehicle took it back again in September for the same issue so they found nothing I was going to take it back again on Christmas Eve I was taking donations to a church and I want to go straight the vehicle went right the ball joint snapped airbags came out and if there wasn't a pole to slide into I would have went into the store that was there they failed to find the issue that was wrong with the vehicle I could have been killed my grandson could have been killed the vehicle's now setting and a tow yard waiting for someone to go look at it and totaled because the airbags came out all on the passenger side the steering wheel went underneath the steering wheel. I'm waiting for a revised please report because the police officer misunderstood me when I said I walked around the car and slipped on black ice I didn't hit no ice with the car the wheel went right when the ball joint snapped and the car slid into a pole on each document that I have they only move the vehicle 2 mi on the 18th of June and September 25th on July 10th the vehicle had the same miles in and out
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11643066February 17, 2025
ELECTRICAL SYSTEM
I wasn’t having any issues with the backup camera not working that was the last recall on my Jeep Compass. The software fix to the radio, however, has made it so the radio mutes now when the Jeep is put in reverse. When this happens, I become so focused on the radio not playing that I am backing up without paying attention to the camera screen or what is behind me. I spent 25 years driving without a back camera and no accidents. I have spent 35 years driving with a radio when backing up and no accidents. I have been driving less than a year with the radio muting when the Jeep is put in reverse and I am seriously concerned that it is going to cause me to have a wreck. Please have Chrysler figure out a way to still allow the back camera to work without muting the radio in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641055February 6, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
The auto stop has stopped my vehicle at a light and failed to start back up. On several occasions I have been at a red light, and my car refused to take off, like it is just stuck. I have to put the car in park and restart. The auto stop is very dangerous, I have to turn it off when I get in my car. ( I have to warn family when they are using my car) A few times I have forgotten. I have taken my car to 3 jeep dealerships and they say they cant find a problem. They is an issue and no one is hearing me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640564February 4, 2025
UNKNOWN OR OTHER, ENGINE
I have replaced both batteries and the alternator. The stop/start light comes on and the red warning to pull over safely the vehicle will shut off soon and the engine light comes on. The vehicle is now telling me to service transmission. The dealer doesn't know what's wrong with it. I want this taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639638January 30, 2025
BACK OVER PREVENTION
The contact owns a 2024 Jeep Compass. The contact stated while reversing at nighttime, the rearview camera displayed a dark image of the space that the vehicle was reversing into, reducing the driver’s ability to see the roadway. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to another dealer for a second opinion, and the contact was informed that the vehicle was operating like other similar vehicles. The dealer informed the contact that the vehicle was operating as designed. The contact stated that the failure persisted while reversing, and the rearview camera image was not bright enough while reversing at night. The vehicle was not diagnosed or repaired. A case was filed with the manufacturer, but no assistance was provided. The failure mileage was approximately 5,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638648January 26, 2025
POWER TRAIN
I have a 2021 Jeep Compass and have been experiencing transmission bucking ever since purchasing out my lease. It is a known issue to Chrysler but they refuse to issue a recall. I have gone to the dealer twice so far. Once, they did a software update for the transmission per a bulletin that Chrysler posted for hard shifting complaints. That did nothing to fix the problem and it only got worse. The second time I took it to the dealer, they said they found nothing wrong and did a "re-learn" on the transmission. Again, it didn't fix anything. Why can't they figure this out? I have 79,000 miles and it sounds and feels like this transmission won't last 100,000. The transmission bucking causes the vehicle to shake and jerk forward when accelerating and braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638310January 24, 2025
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
The contact owns a 2021 Jeep Compass. The contact stated that while the vehicle was parked and running, the brake warning light began flashing. The vehicle lost motive power. The contact stated that the failure was like NHTSA Action Number: PE22013 (ENGINE AND ENGINE COOLING, ENGINE). The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638061January 23, 2025
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a software update was performed. The vehicle was taken to the dealer a second time to be diagnosed; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637835January 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Initially, the dash light would not go off once the door was closed. It killed the battery therefore had to take it to dealership and leave it, was told it was the auxiliary battery that was causing this. Batteries were charged but not replaced. The next incident was with fog lights. Carrying it to dealership over 6 times to find out from last dealership that the feature on the car was which was not explained when purchased or none of the mechanics could explain. Next i found out that the 3rd brake light was not working. Carried it to dealership only to learn that the wires had been spliced and it did not come from the manufacturer like this. Carried it back to dealership where it was purchased , they installed supposedly safety pulse light which was not working. The mechanics installed a new one which still didn't work. Eventually could not get it to work but got the 3rd brake like to work without the pulse. This was supposed to be a safety feature that the dealership say they put on all of their cars , question was asked if other 2024 jeeps had issues or was it just mine. The answer was that it doesn't work on all cars. My issue is if dealership installed it should have been corrected before it was sold and also sales people that don't know the details of the car and mechanics likewise. I have a little over 7700 miles on this car and issue started around 2400 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634603January 7, 2025
POWER TRAIN
Several times a year since having my 2021 Compass, as I'm driving my car shuts off out of no where and a message on my dashboard lights up in regards to the coolant system. The car is never overheated when this happens and both of my batteries have been changed. It has happened to me in the middle of going through intersections, at stoplights, and while driving. It is NOT SAFE to have your car shut down without warning!! I have to put the car in park and restart and it starts up right away each time. There are SO MANY threads of this same complaint and customers having their Jeep dealer look at it with no resolve from any comment I've read. Please help fix this unsafe issue!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634131January 4, 2025
ELECTRICAL SYSTEM
When driving I reversing my review camera appears to be lagging as well as sometimes it will start buzzing/ making a long beeping noise then the center screen will go dark and reset. This has occurred many times while reversing . I noticed that sometimes I get the sound while driving forward and then the center screen restarts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633356December 31, 2024
AIR BAGS
During a violent impact to the right front section of the vehicle, the air bags failed to deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11632988December 29, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The screen in most 2018-present jeep compasses are defective. My car just fell out of the warranty time frame and shortly after the screen failed resulting in no alerts via the back up camera. The camera helps alert you to things you can not see in your blind spots behind the vehicle resulting in a serious safety issue for pedestrians/ small children etc outside of the vehicle and also poses a threat to the driver. There were 0 warnings of failure in this component and I have read numerous hundreds of others describing the same issue. Expecting consumers to purchase this car with such failure rates is irresponsible and negligent. For a device that should have a life of 5-10 years failing after 3 is disappointing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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