Infiniti QX60 Complaints

627 consumer complaints on file.

#11593866June 12, 2024
AIR BAGS, STRUCTURE:BODY
Water is leaking into the vehicle through the airbag located for the rear passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592414June 4, 2024
POWER TRAIN, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2014 Infiniti QX60. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to a nearby parking lot and parked the vehicle. The vehicle was turned off and restarted; however, the gear shifter failed to shift into drive or reverse. The vehicle was towed to the dealer where the contact was informed that the installed alternator was not OEM and not sufficient for retaining power to run the vehicle. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The vehicle was towed back to the residence. The contact stated that the latest failure began in January 2024. However, the vehicle had been towed several times to the independent mechanic and the dealer since the failure first started. The contact stated that the alternator was replaced in March 2024 with an aftermarket alternator; however, the failure reoccurred. Additionally, there were several unknown warning lights illuminated since replacing the alternator. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 85,614.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591247May 29, 2024
AIR BAGS
Air bag lamp is flashing - took it to dealer to diagnose and advise. They found that DTC B0020-13 for side airbag module left hand, per ESM first step is to check harness - verified harness isn't disconnected or obvious damage to harness per infiniti ESM SRS system diagnosis. Was advised no procedure for voltage check or continuity - infiniti asks to replace parts step by step. Was advised the following - recommend starting repairs with first replacing side airbag module left hand side. if that doesn't correct infiniti asks to replace airbag diagnostic sensor unit and if not all related harness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590857May 27, 2024
ENGINE, POWER TRAIN
When the vehicle slows from cruising speed to below 20 mph, the car shakes violently and the engine nearly stops. To avoid the shaking, I must place the vehicle in neutral until it comes to a complete stop. If I shift into drive before I stop, the vehicle shudders again. When in traffic, it could cause the vehicle to be rear-ended. My wife won't drive the vehicle because of this. Owners' Forum seems to indicate this is a common problem and may be related to [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589705May 20, 2024
VISIBILITY/WIPER
The side view mirrors slowly tilt up when the vehicle is running and snap back to the bottom position. This occurs on both the driver and passenger side mirrors. This occurs when the vehicle is parked as well as when in motion. It appears to occur more often after a carwash or rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588680May 14, 2024
STRUCTURE:BODY, ENGINE
The vehicle needs a completely new engine and I had made it known that I want to trade in the vehicle the very next day but was told that I need to wait until 30 days has past. I have reached out to the Loan institution and have documentation provided below of that INFINITI database in November of 2023 that this same vehicle needed a new engine. Both my children were hospitalized for breathing in these toxic vapors that were released from the tailpipe of the vehicle to which HGREG said they resolved and did not, as soon as vehicle started up the whole dealership came outside thinking someone's vehicle was on fire. Both my children are age 2 1/2 and 11 months old. Both were on breathing treatments due to the level of carbon monoxide released in vehicle while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588088May 10, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ABS lit stayed lit and AWD error lit also on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587598May 8, 2024
AIR BAGS
The passenger airbag warning light on my 2017 QX60 AWD began flashing non-stop, indicating that the airbag was not working properly. After bringing it to the Infiniti dealer, the stated that the ODB code B00A0 was showing up, which is for the Occupant Classification System (OCS) for the passenger airbag. In order to fix this, they need to replace both OCS seat sensors, as well as the OCS module, at a cost of $1,600. Until this repair is made, the passenger airbag will not work in a collision. This is the same issue that has plagued various Infiniti models in prior years, including the QX60 (2014-16) which were included in a recall (NHTSA# 16V-244). It is obvious that the issue also exists in the 2017 models, and the recall should be expanded to include this year as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587736May 8, 2024
STEERING
The contact owns a 2015 Infiniti QX60. The contact stated while driving at undisclosed speeds, the steering wheel became inoperable. The contact maneuvered the steering wheel in the correct direction, and the power steering warning light illuminated. The contact stated that while the vehicle was turned off, the steering wheel failed to lock as designed. The contact stated that the failure recurred intermittently. The vehicle was taken to the same dealer several times however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587742May 8, 2024
POWER TRAIN
I bought my 2014 Infiniti QX60 in 2016 that had a little over 68k miles on it. On May 3, 2024, I just hit over $100k & felt the car do a soft lurch then it started to do a small crawl inch by inch. No warning lights came on or messages. Before this happened, I heard what I thought was a flat tire, or a plane taxing sound. I got the car towed to a mechanic shop and was told that I need a new 'transfer case'. I was told that there was a recall for this but do not see it for this model. If Infiniti knew it had problems why was a recall not done. If I want to get it fixed it will cost over $5k again. I already got it changed and the front differential a year ago. So is this something that will have to be done yearly?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587455May 7, 2024
POWER TRAIN
Transmission failure. The CVT transmission did not engage in gear while driving (on the highway!) I was able to drive in "limp mode" to reputable mechanic in the area. The mechanic flushed the CVT fluid, changed the filters and checked all the electronic codes, but the problem persists. The vehicle will require a new transmission or a rebuild.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587445May 7, 2024
UNKNOWN OR OTHER
Safety issue with the Ringtone volume in the infotainment system while connected to Apple Carplay(not Bluetooth). The Ringtone volume setting is being adjusted(unwillingly) along with the call/media volume while in a phone call. Because the call volume has to be increased to a high level in order to hear the conversation, the Ringtone volume will be unintentionally increased at the same time. This cause a dangerously loud ring when a new call comes in due to the Ringtone volume stay high after the previous call. The Ringtone volume can be manually lowered after each call, but the loud ring still occur while adjusting, and defeat the purpose of such hand-free system. This issue cause a jump-scare every time a phone call is received, which could lead to an accident in certain situation. Repro steps: 1 - Start the car and let Apple Carplay connect automatically. 2 - Ensure the Ringtone volume is set to the minimum via the car's infotainment. 3 - Make a phone call using the connected phone. 4 - After the call is ringing/connected. Increase the call volume using the infotainment system's volume knob. 5 - Go back to the car's infotainment system and observe the Ringtone volume has been increased unintentionally. As I research the issue on the internet, the exact same concern has been reported and escalated to Infiniti/Nissan. There has been no resolution for the past 2+ years since the car has been on the market. Example: [XXX] resolution with my experience: Infiniti/Nissan can issue an over-the-air update and automatically set Ringtone volume back to the minimum after each call(via Apple Carplay, NOT Bluetooth) is completed. But many updates later, this issue has not been addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581453April 6, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
Dear Infiniti Consumer Affairs, I am writing to express my concern about the recent transmission failure in my vehicle. This is the second time I have experienced a transmission failure in less than a year. The first transmission failure occurred on around May of 2023. The symptoms were as follows: The transmission gave out while on the highway, causing the vehicle to not start or drive. The transmission would not shift gears at 4000 RPMs unless I let off the gas and then gave it gas again. I took my vehicle to the dealership on sometime in May 2024, and they replaced the transmission after they tried to do a valve body that was recommended by the warranty department. Later, I was told that the failure was caused by a Faulty Transmission and was on recall notice. The second transmission failure occurred on 4/5/2024. The symptoms were as follows: The transmission would not shift gears at 4000 RPMs unless I let off the gas and then gave it gas again. The transmission would sometimes slip out of gear while driving. The transmission would make a grinding noise when shifting gears. My wife is taking the vehicle to the dealership on 04/08/2024, and they are currently diagnosing the problem. I am concerned that this is a recurring issue with my vehicle, and I am worried that it will continue to happen. I am also concerned about the safety of my vehicle, the safety of myself my wife and my kids as a transmission failure could cause both her and I to lose control while driving. I am requesting that you investigate this matter and take the necessary steps to resolve the issue. I would like to know what caused the transmission to fail, and I would like to know what steps can be taken to prevent it from happening again. I am also requesting that you provide me with a loaner vehicle while my vehicle is being repaired. my wife needs a vehicle for work, and she cannot afford to be without it. Thank you for your time and attention to this matter. If you need to reach
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580574April 2, 2024
AIR BAGS, UNKNOWN OR OTHER
I have an infiniti qx60 that has a hairbag malfunctioning for a long time now. I've taken it to be serviced by infiniti many times. However, they could never fix it. At one point, I decided to leave it alone until the last time I took the car in to be serviced. The person who was helping me noticed that I had two children car seats in the car, so he decided to tell me that this car isn't safe to be driving with young children in it. Don't know what to do since the warranties have expired. Plus, they couldn't fix it when I had warranties on the car. I'm afraid that my family is at risk driving this car. I would love to stop driving this car before something terrible happens to my children. However, it is our only means of getting around right now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580663April 2, 2024
AIR BAGS
The airbag sensor light is flashing whether a passenger is in the seat or not. Infiniti has refused to investigate the issue and is stating that it is my responsibility to pay for the diagnostics despite the fact that this is an airbag related issue and is possibly related to the 2016 Nissan recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580244March 30, 2024
POWER TRAIN
While driving on my regular commute, the car sputtered when shifting gears automatically and stopped being able to accelerate beyond 30mph in the middle of a busy road. When the accelerator was pressed, the motor sounded like it was revving but not accelerating. An electric fire burn smell started to emit and a warning turned on for the first time reading “Hybrid System Overheated” as well as the check engine light. No issues before this incident. An independent third party service center confirmed that it’s an issue with the transmission. We confirmed that this is a common problem with other QX60s from 2014 that the transmission fails and replacing it does not guarantee that the problem will be fixed long term since the issue is that the original design of the transmission is flawed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579212March 25, 2024
POWER TRAIN, UNKNOWN OR OTHER
Transmission is making a whining noise when accelerating. Also studders/jerks when trying to shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578781March 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576444March 10, 2024
POWER TRAIN
Transmission Shudder at low Speeds, I see Many Complaints on this Issue. Hopefully something gets done!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573716February 23, 2024
ELECTRICAL SYSTEM
I have brought my Infiniti QX60 in twice related to sterp & Bluetooth for hands free phone calls. They first did a firmware upgrade. I have had intermittent problems and reported to them. I actually had same model as a loaner they gave me and radio and Bluetooth phone connection would not work. I drove to the dealership and showed them. They have put the blame on my new Samsung phone as causing these issues. Asked to explain and they couldn't. They would not change out control boards so get radio and hands free phone calls as I drive many miles a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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