Infiniti QX60 Service Bulletins
507 manufacturer communications on file.
- May 1, 2018•Document ID: 10141453Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- PC625
- Date Added:
- June 18, 2018
- Manufacturer:
- INFINITI
SummaryElectric Intake Valve Timing Control (eVTC) Module Retailer Inventory ***** Retailer Announcement ***** INFINITI is conducting a quality action to replace the electric intake Valve Timing Control (eVTC) module with a control module containing updated software on 1,156 specific 2018 INFINITI QX60 vehicles in new vehicle inventory. This quality action is limited to the following cold weather states: AK, CO, CT, IA, ID, IL, IN, KS, ME, MI, MN, MT, ND, NE, NV, NY, OH, PA, SD, UT, VT, WA, WI, and WY. The current software installed may incorrectly illuminate the Malfunction Indicator Lamp (MIL) if certain cold start conditions are met. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. INFINITI requests retailers to remedy all affected inventory vehicles prior to sale to ensure client satisfaction. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm or DBS National Service History ? Open Campaigns I.D. PC625 - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to replace the electric intake Valve Timing Control (eVTC) module. - INFINITI has developed an automatic parts shipment to provide affected retailers with enough parts to repair 50% of their affected inventory. Parts will begin arriving at retailers on Wednesday, May 2, 2018. - A second automatic parts shipment will arrive at retailers the week ending May 25, 2018. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
Associated Products (1)Associated Documents - April 10, 2018•Document ID: 10138259Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM; EQUIPMENT; INTERIOR LIGHTING
- Mfr Comm. #:
- ITB18-015
- Date Added:
- May 21, 2018
- Manufacturer:
- INFINITI
Summary2018 QX60; WELCOME LIGHTING DOES NOT WORK This bulletin applies only to vehicles equipped with the Deluxe Technology Package. IF YOU CONFIRM The outside door handle lamp and all interior room lamps related to Welcome Lighting do not turn ON when approaching a locked applied vehicle with an Intelligent Key. NOTE: This issue applies to vehicles equipped with the Deluxe Technology Package. Vehicles without this package are not affected. ACTION 1. Configure the BCM. - See Service Information in this bulletin for the configuration procedure.
Associated Products (1)Associated Documents - April 6, 2018•Document ID: 10139453Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- PC501
- Date Added:
- June 4, 2018
- Manufacturer:
- INFINITI
SummaryCVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin The announcement from December 7, 2016 has been revised to include: - The campaign repair has been revised to be software update only - Retailers must submit any open campaign claims for diagnosis or repair for CVT concerns no later than April 20, 2018 in order to have covered by this service campaign. After this date, all claims for diagnosis or repair related to CVT concerns on vehicles affected by PC501 will be administered under the Warranty Extension if still applicable
Associated Products (2)Associated Documents - April 5, 2018•Document ID: 10138255Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); EQUIPMENT
- Mfr Comm. #:
- ITB16-048c
- Date Added:
- May 21, 2018
- Manufacturer:
- INFINITI
SummaryVOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard all previous versions of this bulletin.
Associated Products (2)Associated Documents - April 4, 2018•Document ID: 10144484Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB01-024e
- Date Added:
- September 17, 2018
- Manufacturer:
- INFINITI
SummaryNEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (219)2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 moreAssociated Documents - March 26, 2018•Document ID: 10136211Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB18-010a
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryINFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. This bulletin has been amended to correct a DTC listed in the SERVICE INFORMATION. No other changes have been made. Discard all previous versions of this bulletin.
Associated Products (11)Associated Documents - March 26, 2018•Document ID: 10136209Service Bulletin/Repair InstructionsSERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT; SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT; VEHICLE SPEED CONTROL:CRUISE CONTROL
- Mfr Comm. #:
- ITB18-005a
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (15)Associated Documents - March 26, 2018•Document ID: 10136202Service Bulletin/Repair InstructionsENGINE; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- ITB13-052b
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryINTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
Associated Products (39)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q602015 Infiniti Q70+ 19 moreAssociated Documents - March 23, 2018•Document ID: 10136642Service Bulletin/Repair InstructionsWHEELS; ELECTRONIC STABILITY CONTROL (ESC)
- Mfr Comm. #:
- ITB11-005d
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryWHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (76)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 56 moreAssociated Documents - March 22, 2018•Document ID: 10136214Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; ENGINE
- Mfr Comm. #:
- ITB18-013
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
Summary2017-2018 QX60; MIL ON WITH DTC P219F This bulletin applies only to vehicles equipped with a direct injection engine. IF YOU CONFIRM The MIL is ON with DTC P219F (AIR-FUEL RATIO IMBALANCE [CYLINDER 4]) stored, And There are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
Associated Products (2)Associated Documents - March 19, 2018•Document ID: 10136638Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS
- Mfr Comm. #:
- ITB03-051L
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryHEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (66)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 46 moreAssociated Documents - March 19, 2018•Document ID: 10136637Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- ITB00-024h
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryBRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended. The publication date has been revised to include the latest models and years. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (8)Associated Documents - March 13, 2018•Document ID: 10136210Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB18-009a
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
Summary2018 QX60; MIL ON WITH DTC P34A5 AND/OR P34A9 STORED This bulletin has been amended to correct the Applied Date. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (1)Associated Documents - March 9, 2018•Document ID: 10136212Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT
- Mfr Comm. #:
- ITB18-011
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryINFINITI; MICROPHONE DOES NOT WORK IF YOU CONFIRM The microphone of an applied vehicle does not work. - The person receiving your call through Bluetooth® cannot hear you. And Voice Recognition does not respond to any commands. NOTE: DTCs U1A01 and/or U1A02 may be found stored. ACTION 1. Confirm TCU reprogramming will resolve the issue. - Refer to ?Issue Confirmation? on page 2. 2. If confirmed, reprogram the TCU.
Associated Products (2)Associated Documents - March 7, 2018•Document ID: 10136647Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- ITB12-011k
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryTELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
Associated Products (29)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX60+ 9 moreAssociated Documents - March 7, 2018•Document ID: 10136636Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- IPSB17-130
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryDBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
Associated Products (219)2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 moreAssociated Documents - March 7, 2018•Document ID: 10136635Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- IPSB15-286a
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryDBS Enhancement ? Checking Inventory for Open Campaigns UPDATE February 26, 2018 Please discard earlier versions of this bulletin The announcement from December 21, 2015 has been revised to include: 1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer inventory 2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery
Associated Products (17)Associated Documents - February 27, 2018•Document ID: 10130487Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- ITB18-010
- Date Added:
- March 26, 2018
- Manufacturer:
- INFINITI
SummaryINFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.
Associated Products (11)Associated Documents - February 27, 2018•Document ID: 10130486Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB18-009
- Date Added:
- March 26, 2018
- Manufacturer:
- INFINITI
Summary2018 QX60; MIL ON WITH DTC P34A5 AND/OR P34A9 STORED IF YOU CONFIRM MIL is ON with one or both of the following DTCs: -P34A5 (A camshaft posi actuator temp sens B1) -P34A9 (A camshaft posi actuator temp sens B2) And Outside ambient temperature was near or below freezing (32°F) when the DTCs were stored. NOTE: If any VTC DTCs other than P34A5 and/or P34A9 are also stored (example: P0011, P0021), those DTCs should be diagnosed and resolved first. ACTION Replace the electric intake valve timing control module (see Figure 1 on Page 2). -Electric intake valve timing control module is listed in the Parts Information of this bulletin. -Refer to the Electronic Service Manual (ESM), section ENGINE > ENGINE CONTROL SYSTEM, for replacement information. -Make sure to perform Electric IVT Control Actuator Position Learning after replacement of the module.
Associated Products (1)Associated Documents - February 22, 2018•Document ID: 10130479Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- ITB13-026h
- Date Added:
- March 26, 2018
- Manufacturer:
- INFINITI
SummaryDISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (14)Associated Documents