Infiniti EX35 Complaints

79 consumer complaints on file.

#10747776August 11, 2015
ELECTRICAL SYSTEM
ON FRIDAY 7-AUGUST-2015 MY WIFE'S 2010 EX35 DID NOT CRANCKED. VEHICLE GOT TOWED TO INFINITI SERVICE DEPARTMENT. DIAGNOSTIC WAS RAN AND THE FAULTY PART IS THE STEERING WHEEL LOCK UNIT. A FORMER INFINITI MECHANIC TOLD ME THAT NISSAN ALTIMA'S USE THE SAME PART AND GOT RECALLED ON THOSE VEHICLES. HE ALSO STATES THAT WITH JUST MOVING THE TELESCOPING THE STEERING WHEEL IN AND OUT THE PROBLEM GOES AWAY. HE WAS RIGHT AND NOW THE VEHICLE STARTS. HOWEVER SERVICE DEPARTMENT STATES THAT THE VEHICLE COULD LOCK THE STEERING WHEEL WHILE DRIVING. THEY WANT $1,100 TO FIX THE PROBLEM. MY TAKE IS THAT THIS IS A SAFETY ISSUE AND SHOULD BE THREATED AS THE SAME SITUATION AS THE ALTIMA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715858June 8, 2015
STEERING
2008 INFINITI EX35. CONSUMER WRITES IN REGARDS TO STEERING COLUMN RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER THEY WOULD NOT FIX THE RECALL ISSUE, BECAUSE THE TELESCOPE WAS FROZEN AND TO CORRECT IT, WOULD COST$ 900.00. THE CONSUMER STATED THERE WERE NO ISSUES WITH THE TELESCOPE PRIOR TO ARRIVING AT THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705953April 15, 2015
AIR BAGS
HAD JUST PAID FOR PARKING GARAGE AT BOOTH- GATE OPENED AND AS I BEGAN TO MOVE FORWARD HIT CURB WITH FRONT DRIVERS SIDE WHEEL- AIRBAG DEPLOYED AND HIT ME WITH STUNNING FORCE (LACERATIONS ON FOREHEAD- HAND AND FOREHEAD BLEEDING - BLACK AND BLUE EYES LATER). THE OVERALL LENGTH OF CURB STARTING FROM GATE WAS ONLY 4 FEET( I WENT BACK AND MEASURED LATER) AT THE END OF CURB WAS A 2 FT HIGH CONCRETE BLOCK. THERE WAS ZERO DAMAGE TO MY BUMPER AND OBVIOUSLY HAD NOT ACCELERATED SINCE I HAD LESS THAN 4 FT TO DO SO AND WAS PULLING OUT FROM A STOPPED POSITION. CALLED INFINITI WHERE I GOT MY CAR- SAID THEY HAD NEVER HEARD OF SUCH A THING- NEVER GOT ANY ANSWERS AND THE AIRBAG RECALL DOESN'T APPLY TO MY VIN ACCORDING TO MY RESEARCH. FILED A CLAIM WITH MY INSURANCE AS AIRBAG REPLACEMENT VERY EXPENSIVE AND IT FRIED MY ELECTRICAL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10702272March 27, 2015
STEERING
I WAS PULLING INTO MY GARAGE TRAVELING AT LOW SPEEDS WHEN THE STEERING WHEEL PULLED OUT NEARLY SEPARATING FROM THE STEERING COLUMN. BALL BEARINGS FELL FROM THE STEERING COLUMN AND THE CLOCK SPRING CABLE UNRAVELED. THIS CAUSED THE STABILITY CONTROL TO KICK ON AND TURN THE CAR VIOLENTLY TOWARDS THE CURB. I WAS ABLE TO PARK THE CAR SAFELY. I CONTACTED THE LOCAL INFINITI DEALER, BUT AS I AM LOCATED OVERSEAS IN KOREA, THE DEALERSHIP REFUSED TO WORK ON A US SPEC CAR. I CHECKED WITH TWO OTHER NEARBY DEALERSHIPS AND BOTH SAID THEY REFUSED TO WORK ON US SPEC INFINITIS. I WAS FORCED TO ORDER PARTS ONLINE AND TOW THE CAR TO A LOCAL REPAIR SHOP TO HAVE THE REPAIRS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695282March 19, 2015
STEERING
TL*THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING). THE TECHNICIAN MENTIONED THAT THERE WERE DIFFICULTIES PERFORMING THE RECALL REMEDY HOWEVER, IT WAS COMPLETED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMAL NOISE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694921March 17, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683659February 16, 2015
STEERING
PULLING TO A STOP AND HEARD A NOISE AND STEERING WHEEL PULLED AWAY FROM COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681293February 4, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING IN A PARKING GARAGE LOOKING FOR A PARKING SPACE, MY CAR JUST STOPPED. I WAS HIT IN THE REAR AND THERE WAS NO REASON FOR MY CAR TO STOP. IT JUST STOPS WHILE I'M DRIVING. I CALLED INFINITI AND THEY SAID ONCE THEY REPLACE THE FUEL PUMP IN A PREVIOUS RECALL THEY ARE NOT REQUIRED TO REPLACE ANOTHER ONE. EVEN IF THEY ARE AT FAULT IT'S MY BURDEN TO FIX THE ISSUE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10672939January 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WAS PARKED FOR 5 HOURS WHEN IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND ADVISED THE CONTACT THAT THE FIRE INITIATED FROM THE REAR DRIVER'S SIDE TIRE AREA. A POLICE/FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 02/10/15*LJ UPDATED 9/18/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10663391December 10, 2014
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED, INDICATING THAT THE AIR BAGS MALFUNCTIONED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662233December 4, 2014
AIR BAGS
INFINITI REFUSES TO TELL ME WHETHER OR NOT MY 2010 EX 35 HAS A TAKATA AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617883July 31, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI EX35. THE CONTACT STATED THAT WHEN THE GEAR WAS IN DRIVE OR REVERSE, THE VEHICLE STALLED AS THE PUSH BUTTON STARTER SWITCH WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616769July 28, 2014
ENGINE
THIS CAR HAD AN UNEXPLAINED EPISODE OF SUDDEN ENGINE POWER LOSS AND DECELERATION FOLLOWED BY ENGINE SHUTDOWN AND TEMPORARY INABILITY TO RESTART THE ENGINE. WHILE TRAVELING AT APPROXIMATELY 60 MPH ON A SLIGHTLY INCLINED HIGHWAY, I SUDDENLY FELT THAT THE CAR NEEDED TO DOWNSHIFT BUT IT WAS NOT DOING SO. AS I CONTINUED TO EXERT ADDITIONAL PRESSURE ON THE ACCELERATOR, THE CAR BEGAN TO NOTICEABLY AND QUICKLY LOSE ENGINE POWER. THE POWER STEERING AND POWER BRAKES WORKED NORMALLY, AND I WAS ABLE TO PULL OFF THE ROAD, BY WHICH TIME THE ENGINE HAD STOPPED RUNNING. I ESTIMATE I TRAVELED APPROXIMATELY ONE HALF MILE FROM THE FIRST SIGN OF TROUBLE. THERE WERE NO UNUSUAL SOUNDS OR ODORS. IF ANY WARNING LIGHTS CAME ON, I DID NOT NOTICE THEM. ACCESSORY ITEMS SUCH AS THE RADIO, AIR CONDITIONING, NAVIGATION SYSTEM, AND POWER WINDOWS STILL OPERATED. I TRIED SEVERAL TIMES UNSUCCESSFULLY TO RESTART THE CAR. THE ENGINE DID NOT TURN OVER. I DID NOT NOTICE ANY UNUSUAL LIGHTS OR MESSAGES ON THE DASHBOARD, BUT THE BRAKE PEDAL DID NOT DEPRESS AS IT NORMALLY DOES DURING THE STARTING PROCESS. THE TOW TRUCK DRIVER WHO ARRIVED A LITTLE MORE THAN AN HOUR LATER STARTED THE CAR NORMALLY. THERE WAS NO HESITATION IN STARTING, AND THE ENGINE RAN SMOOTHLY. THE INCIDENT OCCURRED ABOUT 10 TO 15 MINUTES AFTER I STARTED THE CAR FOR THE FIRST TIME THAT DAY. IT HAD BEEN DRIVEN LESS THAN 5 MILES IN THE PREVIOUS 5 DAYS, BUT OTHERWISE THERE WAS NOTHING UNUSUAL ABOUT THE DRIVING CONDITIONS. SINCE THIS INCIDENT, THE CAR HAS BEEN DRIVEN ABOUT 700 MILES ON THE HIGHWAY AND BEEN USED FOR SEVERAL DAYS OF LOCAL SHORT TRIPS WITHOUT ANY PROBLEM. IT HAS BEEN CHECKED AT A GENERAL PURPOSE AUTO REPAIR FACILITY AND THEN BY AN INFINITI DEALER. NOBODY HAS FOUND ANYTHING TO INDICATE WHAT THE PROBLEM WAS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606017June 25, 2014
ENGINE AND ENGINE COOLING
RADIATOR CRACKED AT THE JUNCTION OF THE ALUMINUM AND PLASTIC CAUSING THE CAR TO OVERHEAT AND STALL. IT WAS EXPLAINED TO ME THAT THIS WAS NOT UNCOMMON DUE TO THE USE OF PLASTICS IN THE COOLING SYSTEM NOW. THERE IS NO REPAIR ABLE TO BE DONE BECAUSE OF THE PLASTIC AND THE RADIATOR NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605536June 24, 2014
STEERING
AFTER HAVING THE OIL CHANGED, AT THE INFINITI DEALER, ON THE WAY HOME MY SON NOTICED THE STEERING WHEEL WAS VERY LOOSE. AFTER ARRIVING AT HOME THE STEERING WHEEL AND PART OF THE COLUMN ACTUALLY SEPARATED FROM THE STEERING COLUMN. WHEN SEPARATED THERE IS NO WAY TO STEER THE CAR! THIS COULD HAVE HAPPENED WHILE DRIVING BUT LUCKILY DID NOT. THIS SEEMS TO BE A SERIOUS ISSUE THAT SHOULD BE LOOKED INTO. THE DEALER, HARPER INFINITI, SAID THEY DID NOT WORK ON THE STEERING WHILE THE CAR WAS IN FOR SERVICE EARLIER THAT DAY. ..UPDATED 07/01/14 *BF ACCORDING TO THE SERVICE INVOICE, THE STEERING SHAFT WAS NEAR FAILURE. THE STEERING COLUMN AND SHAFT WERE REPLACED. UPDATED 07/24/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597578June 11, 2014
SERVICE BRAKES, ENGINE
THE BRAKES SQUEAK CONSTANTLY WITH DEALER PARTS. MY RADIATOR CRACKED AND NEEDED REPLACEMENT AT ABOUT 50,000 MILES. ACCORDING TO SEVERAL OWNERS ON THE NICO BLOG THIS IS A COMMON PROBLEM. I AM VERY CONCERNED ABOUT THESE ISSUES. I WOULD LIKE TO KNOW WHAT CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596063June 4, 2014
WHEELS, TIRES
I HAD A TIRE BLOWOUT ON THE LEFT REAR OF THE VEHICLE. AFTER MOUNTING THE SPARE I INSPECTED THE BLOWN OUT TIRE AND COULD NOT FIND A CAUSE FOR THE TIRE TO FAIL. UPON PUTTING THE DAMAGED WHEEL/TIRE IN THE SPARE TIRE WELL OF THE CAR I NOTICED THAT THE WHEEL VALVE STEM WAS MISSING AND HEARD SOMETHING ROLLING AROUND INSIDE THE TIRE. IT WAS THE (TPMS) VALVE STEM. I THEN INSPECTED THE OTHER THREE WHEELS/TIRES AND FOUND THAT THE VALVE STEMS ARE HELD IN PLACE BY A LOCKING NUT/SLEEVE THAT WAS FAILING DO TO CORROSION. THE NUT/SLEEVE IS ALUMINUM AND THE CORROSION IS CAUSING THEM TO CRACK LENGTHWISE AND DETACH FROM THE VALVE STEM. THREE OF THE FOUR ARE CRACKED AND ONE IS ONLY HELD IN BY HALF OF THE NUT/SLEEVE! INFINITY WANTS ME TO TAKE THE CAR TO AN INFINITY DEALER AND HAVE IT "DIAGNOSED" AND THEN PUT TO AN INFINITY "COMMITTEE" TO SEE IF MAYBE THEY WILL REPLACE AND REPAIR THE FAULTY PARTS, BUT NO GUARANTEE THAT WOULD HAPPEN. THE NEAREST INFINITY FACILITY IS ABOUT 90 MI. FROM MY LOCATION. THEY SAY THAT IT'S MY PROBLEM TO GET IT THERE. I WILL NOT DRIVE THIS CAR IN THE CONDITION IT IS IN! LUCKILY, I WAS ON A LOCAL ROAD AND DOING ABOUT 45 MPH WHEN THE INCIDENT HAPPENED! AND THE FACT THAT IT WAS A REAR WHEEL/TIRE! I HAVE SEARCHED THE INTERNET AND FOUND MULTIPLE SITES ON HOW THIS IS A WIDESPREAD PROBLEM WITH INFINITY CARS WITH THIS TYPE OF (TPMS) VALVE STEM. THEY EVEN HAVE A VOLUNTARY RECALL ON SOME MODELS, BUT NOT MINE. THEY ARE ONE IN THE SAME. I FIND THIS AS BIG A SAFETY ISSUE AS GM'S IGNITION KEY PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576982April 2, 2014
STRUCTURE:BODY
I BOUGHT THIS VEHICLE ALMOST TWO YEARS AGO AT THE KIA DEALER SHIP LOCATED ON 441 NW MIAMI FL, AND BETWEEN MID SEPTEMBER AND ON,IN MIAMI WE WERE EXPERIENCED CONSTANT HEAVY RAIN. I NOTICED THAT A LEAKING ON THE FRONT DRIVER SEAT BELOW THE GAS PADDLE, WATER DRIPPING WITH FORCE EVERY TIMES IT RAINS AND MY FRONT CAR DRIVER SIDE SOAK AND WET WITH WATER. I REPORTED TO THE DEALER ON NUMEROUS OCCASION AND THEY STATED THAT THEY ARE NOT RESPONSIBLE FOR IT BECAUSE THE CAR WAS SELL AS IS. THEY ADVISED THAT I CONTACT THE MANUFACTURER FOR THE DEFECT. THE INSIDE CARPETED AREA IS LOOKING RUSTY AND BLACK, WHICH HAS CAUSE A BAD ODOR TO MY CAR; THIS CAUSE IT TO BE HAZARDOUS AND WHEN I AM DRIVING, IT CAUSES MY FEET TO BE SLIPPERY ON THE PADDLE IN WHICH CAN CAUSE TERRIBLE ACCIDENT. I TOOK THE VEHICLE TO KIA AUTO PARTS SO THAT THEY CAN CHECK FOR THE WATER LEAK, IT WAS UNSUCCESSFUL THEY COULD NOT DETECT THE AREA WHERE THE LEAK IS COMING FROM. ALSO THEY ADVISED THAT I CONTACT THE MANUFACTURE FOR BODILY DEFECT. I AM A VERY CAUTIOUS INDIVIDUAL AND BELIEVE THAT SAFETY IS A NUMBER ONE CONCERN IN EVERY COMMUNITY, AM LOOKING TO RESOLVE THIS MATTER TO THE BEST WAY POSSIBLE. PLEASE HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576215April 1, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED WHILE DRIVING 65 MPH THE PASSENGER AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE TECHNICIAN DIAGNOSED THAT AIR BAG SENSOR WAS BROKEN AND NEEDED TO BE REPLACED. THE AIR BAG SENSOR WAS RESET AND FUNCTIONED NORMALLY FOR SIX WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 06/10/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572479March 26, 2014
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
2012 INFINITI EX35 JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE. *SMD THE CONSUMER STATED SHE PARKED THE VEHICLE IN THE DRIVEWAY ON A MODERATE SLOPE COVERED WITH LIGHT SNOW. THE CONSUMER WENT BACK OUTSIDE STOOD BY THE VEHICLE, WHEN ALL OF A SUDDEN IT POPPED OUT OF PARK AND STARTED ROLLING DOWN THE HILL. THE CONSUMER MANAGED TO CATCH UP WITH THE VEHICLE, OPENED THE DOOR AND PUT HER FOOT ON THE PARKING BRAKE, AND THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO FIND ANYTHING WRONG. THREE DAYS LATER, THE CONSUMER PARKED THE VEHICLE IN THE DRIVEWAY, WHICH HAD A GRADUAL SLOPE AND SHE APPLIED THE EMERGENCY BRAKE. WHEN THE CONSUMER RETURNED TO THE VEHICLE 45 MINUTES LATER, SHE WAS SHOCKED TO SEE, THE VEHICLE HAD ROLLED AND WAS WEDGED AGAINST THE DIVIDER BETWEEN TWO GARAGE DOORS. THE FENDER WAS DENTED AT THE BACKUP SENSOR. THE DEALER KEPT THE VEHICLE FOR A WEEK, ONLY TO BE TOLD, THEY COULD NOT DUPLICATE THE PROBLEM. A CONSUMER AFFAIRS REP FROM INFINITI INDICATED THE ROLL HAS BEEN REPRODUCED MANY TIMES. SHE STATED WHEN THE VEHICLE WAS TURNED OFF, THE BRAKE MECHANISM ENGAGED THE LEFT REAR WHEEL ONLY. IF THERE WAS A SLIGHT SLIPPAGE, SUCH AS, A SNOW COVERED DRIVEWAY, THE TIRE WOULD SLIP AND THE BRAKES WOULD RELEASE, CAUSING THE VEHICLE TO ROLL. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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