Infiniti EX35 Complaints

79 consumer complaints on file.

#11588235May 11, 2024
VISIBILITY/WIPER, STRUCTURE:BODY
The dashboard on this vehicle get gooey and melts when exposed to sunshine. The intense glare on the windshield makes the car dangerous to drive because visibility is greatly impaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557462November 29, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2010 Infiniti EX Journey. The contact stated that on several occasions when the vehicle was started and when driving at various speeds the speed odometer did not. The vehicle was taken to a dealer where it was diagnosed that the instrument cluster panel needed to be replaced. The vehicle was not replaced. The manufacturer was not notified of the failure. The failure mileage was 159,041.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498642December 23, 2022
UNKNOWN OR OTHER
My drivers side door lock actuator does not allow the drivers door to be opened if its below 30 degrees Fahrenheit. We just got a bomb cyclone bringing snow and for the second winter in a row (new actuator installed last winter for same complaint) my actuator has failed. I di not know what is going on with infiniti’s parts but every person i know who has newer infiniti has to get their actuator changed every year because the car locks them inside. If there were to be a crash or a fire or some type of emergency, I…along with every infiniti owner would have to attempt to escape their car through another door or risk death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465789May 23, 2022
UNKNOWN OR OTHER
The door lock actuators fail to work for the doors both inside and outside if the temperature gets below 40 degrees Fahrenheit. (Also within this weather, my outer door handle which is physically attached to said actuator) has broken off. I've repaired one actuator with an aftermarket one but the drivers door actuator is only made by Infiniti. The cost of the part alone is $800 the labor is another $300. The risk is that in the case of a crash, engine fire, and/or severe mechanical failure, I will be unable to exit my vehicle and will subsequently die should such an situation occur. I've spoken to several mechanics that tell me it's quite common with Nissans and infiniti's. I've seen on dozens of forums that they believe there should be a recall on this since it's been happening for 20+years and isn't covered under warranty due to being a wear and tear part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413045April 20, 2021
STRUCTURE:INTERIOR PANELS:DASHBOARD
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND WAS CAUSING A GLARE THAT WAS IMPAIRING HIS VISION WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO INFINITI OF SARASOTA 4950 CLARK RD, SARASOTA, FL 34233, (941) 924-1211) AND INQUIRED IF THE VEHICLE WAS UNDER RECALL. HE WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385297December 28, 2020
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
WHILE DRIVING THE CAR I NOTICED THAT EVERY TIME I HIT A BUMP OR DIP IN THE ROAD, IT FEELS LIKE I AM GOING TO LOSE CONTROL OF THE VEHICLE. THE CAR IS EXTREMELY HARD TO CONTROL WHEN HITTING A BUMP ON THE STREET OR HIGHWAY AND IT'S SCARY. I ALSO NOTICED THAT THE CAR JERKS VIOLENTLY WHEN CHANGING GEARS IN THE AUTOMATIC TRANSMISSION. I BOUGHT THE CAR IN MAY OF THIS YEAR, ITS UNDER 100K MILES. I CONTACTED THE DEALERSHIP AND I'M WAITING ON A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330177June 22, 2020
STRUCTURE:BODY
MY DASHBOARD IS "MELTING." IT'S STICKY AND GOOEY, EMITS CHEMICAL FUMES, AND PROJECTS A GLARE OF TINY DOTS ALL OVER MY WINDSHIELD. I BEGAN NOTICING THIS AT BEGINNING 2019. DEALER SAID NOTHING THEY CAN DO (TOLD ME TO PUT A PIECE OF CARPET ON TOP OF IT). INFINITI CONSUMER AFFAIRS SAID NOTHING THEY CAN DO (OCT 22, 2019) I CALLED AND EMAILED. I PARK IN MY GARAGE, AND IF IN A LOT, I USE A WINDSHIELD COVER. YOU CAN'T SEE IT IN A PHOTO, IT'S THE TOUCH, SMELL, AND GLARE. I BEGAN SUFFERING RESPIRATORY ISSUES FIRST TIME IN MY LIFE, AND IT IS NOT SAFE TO DRIVE BECAUSE IT LOOKS LIKE YOU'RE LOOKING OUT OF A WINDSHIELD COVERED IN TINY DOTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324808May 16, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE DASHBOARD ON THIS CAR IS MELTING AND CRACKING. IT HAS 62K MILES ON IT AND IS GARAGE KEPT. THE MELTED DASH CREATES A GLARE ON THE WINDSHIELD THAT MAKES IT DIFFICULT TO SEE SOMETIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309022February 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT HAS BEEN ON FOR 2 YEARS. I'VE REPAIRED JUST ABOUT EVERYTHING POSSIBLE THAT COMES UP ON THE CODE READER AND NOTHING KEEPS THE ENGINE LIGHT OFF. I'VE GONE TO THE DEALER FOR REPAIRS AND THEY CANNOT EVERY GUARANTEE THEIR WORK WILL FIX THE PROBLEM. ANOTHER MECHANIC HAS REPAIRED AIR FLOW SENSORS, ETC. AND HE KEEPS TELLING ME IT'S A COMPUTER UPDATE THAT'S NEEDED TO FIX THE LIGHT - NOT THE PROBLEM WITH MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286473December 2, 2019
AIR BAGS, SEATS
CAR SEAT PASSENGER FAULT CODE B-1018 SENSOR IN SEAT CUSHION IS DEFECTIVE WHICH PREVENTS AIR BAG FROM DEPLOYING FOR PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265289October 1, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLS WHILE DRIVING SOMETIMES AT 3/4 FULL AND SOMETIMES AT 1/2 TANK FULL OF GAS AND SOMETIMES IN BETWEEN THE TWO MAKING IT UNPREDICTABLE AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256238September 17, 2019
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255298September 13, 2019
AIR BAGS
THE PASSENGER AIRBAG LIGHT STAYS ON CONSTANTLY. WE HAD THE DEALERSHIP DO A DIAGNOSTIC ON IT AND CAME BACK THAT THE OCCUPANT CONTROL SENSOR UNIT IN THE PASSENGER SEAT IS BAD AND THEY WANT 6400.00 TO FIX IT!! IRONICALLY, OTHER 2007-2008 INFINITY EX35 MODELS WERE RECALLED FOR THE SAME ISSUE, EXCEPT MINE DUE TO MY VIN! WHY WERE 200,00+ OTHER CARS FROM SAME YEAR AND MODEL RECALLED BUT NOT MINE? EVEN IF NEW PART WAS USED, IT STILL HAS THE SAME ERROR AND SHOULD BE RECALLED. THIS IS A SAFETY ISSUE AND TOTALLY UNRESPONSIBLE OF THESE AUTO MANUFACTURERS TO NOT TAKE RESPONSIBILITY OF THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203262April 23, 2019
AIR BAGS
PASSENGER AIRBAG LIGHT CAME ON. BROUGHT TO DEALER WHO ADVISED SENSOR NEEDED TO BE REPLACED. REPLACED AT $593.14 BEFORE TAX ON 3-22-18. ON 4-27-18, LIGHT CAME BACK ON AND RETURNED TO DEALER WHO ADVISED ENTIRE BOTTOM OF PASSENGER SEAT NEEDED TO BE REPLACED. ADDITIONAL COST BEFORE TAX WAS $2,201.21. ADVISED PROBLEM WAS THAT THE AIRBAG MAY NOT DEPLOY IN THE EVENT OF A CRASH. SPECIFICALLY, THE AIRBAG LIGHT CAME ON EACH TIME THE CAR WAS STARTED. HAVE RETAINED ALL RECORDS AND INVOICES. VEHICLE NEVER IN AN ACCIDENT AND NOTHING HAPPENED TO THE PASSENGER SEAT TO CAUSE A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185867March 11, 2019
STEERING
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL ELECTRONIC TILT MALFUNCTIONED AND THE DRIVER WAS UNABLE TO PROPERLY RE-POSITION THE STEERING WHEEL. IN ADDITION, WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, THE STEERING WHEEL EXHIBITED EXCESSIVE PLAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL TILT MOTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170249January 15, 2019
AIR BAGS, UNKNOWN OR OTHER
1.FRONT PASSENGER SEAT AIRBAG WARNING SENSOR LIGHT ALWAYS BLINKING DESPITE SEVERAL DEALER ATTEMPTS TO CORRECT. DEALER TRIED TO RESET SENSOR ON 5/05/10,10/23/15 & 11/15/16 AND AN ESTIMATE OF $5,091.96 ON 11/15/16 TO CORRECT THE ISSUE. MANUFACTURER DENIED CLAIM TO REPLACE SENSOR ON 11/17/16 (CASE # 24679041. 2. MULTIPLE DASHBOARD CRACKS. DEALER GAVE US AN ESTIMATE ON 9/4/18 OF $2,453.64 FOR PARTS, $800.00 FOR LABOR PLUS TAX ON PARTS & LABOR. THIS CAR WAS PURCHASED NEW FROM DEALER IN 10/17/09 AND IS ALWAYS STORED INSIDE OUR GARAGE WHEN NOT IN USE, HAS 9,037 MILES AS OF 1/15/19 AND IS IN VERY GOOD CONDITION ASIDE FROM THE TWO AFOREMENTIONED PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164798January 7, 2019
ENGINE
THE ENGINE REPEATEDLY STALLS DRIVING AT LOW SPEEDS OR WHILE BRAKING. THIS HAS HAPPENED DOZENS OF TIMES, INCLUDING WHILE DRIVING THROUGH PARKING LOTS, BRAKING DURING RUSH HOUR TRAFFIC ON CITY STREETS AND FREEWAY OFF RAMPS AS WELL AS BRAKING ON A LEFT TURN THROUGH A TRAFFIC LIGHT ON A HIGHWAY, ALMOST CAUSING ME TO GET REAR ENDED MULTIPLE TIMES. THIS PROBLEM IS IDENTICAL TO PROBLEMS THAT PRECIPITATED A RECALL OF OTHER INIFINITI MODELS, SAME MODEL YEAR, HOWEVER THE EX35 WAS NOT INCLUDED IN THE RECALL. CAR HAS BEEN TAKEN TO THE DEALER WHO CANNOT IDENTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163651December 27, 2018
AIR BAGS, SEATS
THE PASSENGER AIRBAG WARNING IN THE DASHBOARD NEXT TO THE SPEEDOMETER KEPT FLASHING WHILE STATIONARY AND WHILE DRIVING WHETHER OR NOT A PERSON WAS SITTING IN THE PASSENGER SEAT OR NOT. I TOOK IT TO THE DEALER TWICE TO BE FIXED (WHILE UNDER WARRANTY), BUT THE PROBLEM CONTINUED SPORADICALLY. I TOOK IT A 3RD TIME (NOW WARRANTY EXPIRED), THEY RESEARCHED DEEPER AND SAID THE PROBLEM WAS IN THE OCS SENSOR INSIDE OF THE SEAT, SO THE SEAT NEEDED TO BE REPLACED. $5000 CHARGE, MOTORWERKS OF BARRINGTON, IL. I HAVE NOT HAD IT FIXED YET. I FOUND THE SAME PASSENGER SIDE SENSOR WAS RECALLED IN NOVEMBER 2008, THE END OF THE YEAR PRIOR TO 2009 WHEN MY CAR WAS BUILT. IT APPEARS THE SAME PROBLEM WAS CARRIED OVER TO THE NEXT YEAR (2009) BUT NO RECALL ISSUED. AND THEN DEALERSHIP MISSED THE PROBLEM WHILE UNDER WARRANTY (AND EXTENDED WARRANTY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150060November 8, 2018
SUSPENSION
FRONT CROSS MEMBER ROTTED OUT IN 77000 MILES. POSSIBLE SAFETY CONCERN BECAUSE THE FRONT A-ARM BOLTS TO THIS MEMBER. CALLED INFINITI DEALER AND THEY SAID THERE IS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141965October 22, 2018
STEERING
TOOK THE CAR TO DEALER FOR FIXING THE BELOW RECALL NOTICE. MANUFACTURER RECALL NUMBERR1501 NHTSA RECALL NUMBER15V-054 HOWEVER, THE DEALERSHIP IS SAYING SOMETHING ELSE IN THE STEERING NEED TO BE FIXED BEFORE APPLYING THE FIX AND REFUSING TO DO THE RECALL. I BELIEVE THE PART WAS DAMAGED, BECAUSE OF THE FAULTY STEERING COLUMN COMPONENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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