Infiniti EX35 Complaints

79 consumer complaints on file.

#11092101May 6, 2018
AIR BAGS, ELECTRICAL SYSTEM
I TOOK THE CAR TO JIM COLEMAN INFINITI SERVICE DEPARTMENT TO FIND OUT WHY THE AIR BAG WARNING LIGHT IS FLASHING NON-STOP. AFTER THE DIAGNOSTIC THEY CONCLUDED IT WAS DUE TO PASSENGER SIDE OCS SENSOR FAULTY, SO IN ORDER TO REPLACE THE SENSOR THEY NEED TO REPLACE THE ENTIRE PASSENGER SEAT DUE TO SENSOR EMBEDDED IN THE SEAT AND ASKING FOR AROUND $4500 FOR PARTS AND $600 FOR LABOR. IT'S OUTRAGEOUS! ALTHOUGH I BOUGHT THE CAR AT 2009 I HARDLY DRIVE THE CAR AND TOOK METRO TO WORK MOST OF THE TIME SO THE MILEAGE IS ONLY <50K. AFTER I DID A RESEARCH ON THE WEB I DISCOVERED THAT THE 2007, 2008 INFINITI EX35 MODEL ALL HAVE THE SAME EXACT PROBLEM THAT RESULTED A RECALL. PER NHTSA, A SENSOR LOCATED IN THE PASSENGER SEAT CUSHION "MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS [THE OCCUPANT CLASSIFICATION SYSTEM -- WHICH ACTIVATES THE AIRBAG WHEN THE PASSENGER SEAT IS OCCUPIED] AND THE AIRBAG CONTROL UNIT. THIS COULD RESULT IN THE PASSENGER AIRBAG BEING SUPPRESSED, WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH." IT APPEARS THAT INFINITI DID NOT FIX THE PROBLEM FOR THE 2009 MODEL WHICH WAS PROBABLY ALREADY ON THE SALES LOT AND AS LONG AS THERE'S NO WARNING LIGHT FLASHING THEY ASSUME NO SENSOR PROBLEM BUT THE UNDERLYING SENSOR DEFECT STILL EXIST AND WAITING TO ERUPT. I SHOULD NOT HAVE TO PAY FOR INFINITI'S OBVIOUS DESIGN/MANUFACTURED SENSOR DEFECT ESPECIALLY IT IS THE WELL-KNOWN SENSOR DEFECT THAT CAUSE THEIR 2008 RECALL (HTTPS://CARS.USNEWS.COM/CARS-TRUCKS/DAILY-NEWS/081016-URGENT-RECALL-ALERT-NISSAN-INFINITI-RECALLING-200-000-VEHICLES-FOR-AIRBAG-DEFECT). PLEASE ADVISE WHAT I CAN DO TO MAKE INFINITI TO BE RESPONSIBLE FOR FIXING THE SAME DEFECT FROM THE 2008 RECALL AT NO CHARGE TO THE CUSTOMER DECEIVED BY THEM? THANK YOU VERY MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074493February 23, 2018
STEERING, UNKNOWN OR OTHER
THE STEERING LOCK BOX STOPPED WORKING, AND THE CAR COULD NOT BE STARTED. WE SAW THAT NISSAN ALREADY HAS A CAMPAIGN ON THE SISTER CARS. FOR THIS ISSUE. I BELIEVE THE INVOLVES THE VERY SAME PART.THE CAR CAN NOT BE OPERATED WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074499February 23, 2018
STEERING
TL* THE CONTACT OWNS A 2009 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HOLMAN INFINITI (577 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08062) WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030398September 28, 2017
STEERING
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL BECAME DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO RE-ATTACH THE STEERING WHEEL TO THE STEERING COLUMN TEMPORARILY AND DROVE THE VEHICLE TO THE DEALER. NALLEY INFINITI OF MARIETTA, GEORGIA (2020 COBB PARKWAY SE, 30060) STATED THAT THE VEHICLE COULD NOT BE REPAIRED DUE TO THE CONTACT'S FAILURE TO RESPOND TO THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE SHOULD HAVE BEEN REPAIRED PER THE RECALL AND CONFIRMED THE DEALER'S STATEMENT. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993827June 7, 2017
STEERING
UNDER RECALL NUMBER 15V054000, MY INITIAL STEERING COLUMN RECALL WAS REPAIRED ON 04/06/2015. THE REPAIRED FAILED ON 05/08/2017. I EXPERIENCED EXCESSIVE PLAY IN MY STEERING WHEEL AS A RESULT OF A BROKEN STEERING COLUMN WHILE DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939686January 4, 2017
ENGINE
AUTO STALLS AT LOW SPEED MOTION EITHER WHILE SLOWING DOWN OR STARTING TO MOVE. STALLS OUT IN TRAFFIC AND ALMOST CAUSED SEVERAL WRECKS ON A CITY STREET WHEN STALLED TRYING TO GET THROUGH TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936768December 21, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING, AND I'M GETTING READY TO SLOW DOWN OR STOP. THE CAR COMPLETELY SHUTS OFF. I HAVE TO PUT IT BACK IN NEUTRAL QUICKLY IN ORDER FOR IT TO START. ALSO WHILE AT A COMPLETE STOP. ONCE I ACCELERATE, THE CAR JUST CUTS OF IN THE MIDDLE OF THE ROAD! THIS WEEK ALONE I'VE ALMOST HAD THREE ACCIDENTS BECAUSE OF THIS. MY CAR HAS BEEN AT NUMEROUS REPAIR SHOPS. THEY'VE ALL STATED THE CANNOT FIND ANYTHING WRONG. ONCE MY CHECK ENGINE LIGHT COMES ON. BRING IT BACK. REALLY?! IT CUTS OFF DAILY, WHILE IN MOTION AT LEAST 6-10 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926459November 16, 2016
ELECTRICAL SYSTEM:WIRING, ENGINE
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE THE VEHICLE WAS PARKED, AFTER BEING DRIVEN APPROXIMATELY 45 MINUTES EARLIER THE CONTACT NOTICED A BURNING ODOR IN THE CABIN. A CLOUD OF SMOKE ALSO APPEARED. THE CONTACT TOOK THE VEHICLE TO TWO MECHANICS AND THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT DUE TO NO RECALL AND WARRANTY EXPIRATION, THEY WERE UNABLE TO PROVIDE A REPAIR. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 167,214. UPDATED 04/19/17 *LJ UPDATED 7/6/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925656November 13, 2016
STEERING
I AM WRITING THIS EMAIL DUE TO A LIFE THREATENING INCIDENT WHILE DRIVING MY 2010 INFINITI EX35(VIN:[XXX]). I WAS DRIVING THE VEHICLE ON ROUTE US1 AROUND 45-50 MILES PER HOUR WHEN THE STEERING WHEEL GOT STUCK AND WOULD NOT MOVE. I WAS IN THE FIRST LANE OF A 3 LANE ROAD AND WITH LOT OF DIFFICULTY WAS ABLE TO STOP IT ON THE SHOULDER. THIS WAS REALLY CRAZY THAT THE STEERING WHEEL COULD GET STUCK WHILE DRIVING THE CAR. I COULD HAVE GOT KILLED OR COULD HAVE KILLED SOME ONE DUE TO THIS ISSUE. I CALLED THE SERVICE CENTER AND THEY SAID THAT THE POWER WOULD HAVE GOT LOST AND HENCE THE STEERING WHEEL GOT STUCK. I ASKED IF THEY COULD TOW THE VEHICLE AND THEY MENTIONED THEY COULD NOT TOW THE VEHICLE AND IT WAS MY RESPONSIBILITY. I AM REALLY SURPRISED BY SUCH A POOR LACK OF SERVICE BY YOUR SERVICE CENTER WHERE I ACTUALLY BOUGHT THE CAR. ANYWAYS I AM TOO SCARED TO DRIVE THE VEHICLE AGAIN AND WOULD LIKE MY FULL MONEY BACK SO THAT I CAN BUY A DIFFERENT MODEL CAR. I HAVE TOWED THE CAR TO THE RAY CATENA INFINITI SERVICE CENTER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894841August 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 INFINITI EX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892224August 1, 2016
AIR BAGS
THE OCCUPANT CLASSIFICATION SENSOR DOES NOT ALWAYS FUNCTION PROPERLY. EVEN WITH AN ADULT PASSENGER IN THE FRONT PASSENGER SEAT, USING THE SEAT BELT, THE PASSENGER AIR BAG STATUS LIGHT OCCASIONALLY IS ILLUMINATED (INDICATING AIR BAG IS OFF). THIS APPEARS TO OCCUR RANDOMLY. I CANNOT FIND A PATTERN ON WHAT CAUSES THIS TO HAPPEN. WE FIRST NOTICED IT MORE THAN 2 YEARS AGO, BUT DIDN'T THINK MUCH OF IT UNTIL NOW, WITH ANOTHER RECALL ON OUR QX60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882090July 1, 2016
UNKNOWN OR OTHER
VARIOUS CRACKS HAVE FORMED IN THE LEATHER DASHBOARD. ONE NEAR THE ODOMETER READINGS EXTENDING TOWARDS THE DRIVER SIDE WINDOW. A SECOND TO THE LEFT OF THE CENTER DASH EXTENDING FROM TOP TO BOTTOM. CONTACT INFINITI CONSUMER AFFAIRS BECAUSE THEY REPLACED FX35 DASHBOARDS WITH THE SAME ISSUE. THEY SAID THEY WOULD NOT REPLACE MY VEHICLE DASH. I FIRST NOTICED THE CRACKS ON JUNE 26, 2016. CALLED INFINITI ON JULY 1, 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872222June 2, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852454March 30, 2016
STEERING
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING) HOWEVER THE LOCAL NISSAN DEALER REFUSED TO PERFORM THE REPAIR DUE TO NOT BEING COMPENSATED TO PERFORM THE REPAIR. THE CONTACT ALSO STATED THAT THE NEAREST INFINITI DEALER WAS 118 MILES AWAY AND IT WAS INFORMED THAT THE TOWING SERVICE WOULD BE OUT OF THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOTIFIED OF ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.KH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845965March 10, 2016
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE TOP OF THE DASHBOARD BECAME STICKY WHICH CAUSED A GLARE TO THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819833January 12, 2016
STEERING
I STARTED MY VEHICLE THIS MORNING AND A YELLOW LIGHT WITH A KEY CAME ON FOR THE FIRST TIME, I THOUGHT IS WAS THE KEY BATTERY SO I PAID NO ATTENTION, GOT TO MY DESTINATION AND TURNED THE CAR OFF, A FEW MINUTES LATER GOT BACK INTO THE CAR TO HEAD HOME AND IT WON'T START. I WAS STUCK THERE FOR FIVE HOURS TRYING TO GET IT STARTED WITH HELP FROM A LOCKSMITH AND MY MECHANIC, FINALLY FOUND THE ISSUE ON GOOGLE WAS A FAULTY STEERING WHEEL LOCK UNIT WHICH 37 OTHER PEOPLE HAD PROBLEMS WITH AND WAS CHARGED $900 AND UP TO FIX BY THE DEALERS THEY KNOW OF THIS ISSUE BUT WON'T RECALL IT. MY MECHANIC MOVED THE STEERING UP AND DOWN WITH THE LOCK RELEASE AND FINALLY GOT IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780074October 6, 2015
AIR BAGS
AIRBAG SENSOR IN PASSENGER SIDE SEAT IS NOT WORKING , OTHER 2008 EX35 RECALLED FOR THIS, BUT NOT MINE!!!??? DEALER WANTS 4600 DOLLARS TO REPAIR IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775398September 23, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2008 INFINITI EX35. WHILE DRIVING AT APPROXIMATELY 15 MPH AND TURNING LEFT, ANOTHER VEHICLE FAILED TO STOP AT A RED TRAFFIC LIGHT AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTAIN SUSTAINED AN INJURY, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. UPDATED 10/19/15 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10763965September 15, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 INFINITI EX35. THE CONTACT STOPPED THE VEHICLE AND PLACED THE GEAR IN REVERSE, BUT THE VEHICLE CONTINUED TO ACCELERATE FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND REFERRED THE CONTACT TO A LOCAL DEALER. THE DEALER CONFIRMED THE TRANSMISSION FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758729August 24, 2015
UNKNOWN OR OTHER
WHILE DRIVING, THE CAR CUTS OFF, I HAVE TO PUT THE CAR IN PARK AND CUT IT BACK ON. I WAS HIT FROM THE BACK DUE TO THIS BECAUSE I WAS IN THE MIDDLE OF A INTERSECTION WHEN THE CAR CUT OFF WITH MY 11 YEAR OLD SON IN THE CAR. LUCKILY WE ARE OKAY AND THE DAMAGE WAS NOT BAD BECAUSE THE OTHER DRIVER WAS NOT GOING FAST BUT WHAT IF THEY WERE MY SON AND I COULD HAVE LOST OUR LIVES DUE TO THIS, AND THIS HAS HAPPENED ON MORE THEN ONE OCCASION. THE DEALERSHIP DON'T KNOW WHATS GOING ON! I AM HIGHLY FRUSTRATED WITH THIS ISSUE I JUST PURCHASED THIS VEHICLE ON APRIL 30TH 2015.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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