Hyundai Veracruz Complaints

662 consumer complaints on file.

#10269607May 21, 2009
SEAT BELTS
I GAVE MY SON A RIDE TO THE AIRPORT, HE PUT HIS CHILD CAR SEAT IN THE REAR BACK SEAT. WHEN WE GOT TO THE AIRPORT AND WENT TO TAKE THE CARSEAT OUT TO TAKE IT ON THE AIRPLANE. THE RELEASE WOULD NOT WORK. AFTER 15 MINUTES OR TRYING TO GET THE SEATBELT OFF AND THE POLICE TELLING ME I CANNOT STAY THERE ANY LONGER WE CUT THE BELT. I HAVE NOT CONTACTED THE DEALER YET BUT WILL THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268986May 17, 2009
EXTERIOR LIGHTING
MY 2007 HYUNDAI VERACRUZ HAS DEFECTIVE, AND POTENTIALLY UNSAFE, HEADLIGHT AIMING. A SIGNIFICANT NUMBER OF ONCOMING VEHICLES ARE FLASHING THEIR LIGHTS AT ME, EVEN THOUGH I ONLY HAVE MY LOW BEAMS ON. ALSO, THE AREA AHEAD IS NOT ADEQUATELY LIGHTED, WHEN I DO HAVE MY HIGH BEAMS ON. SOMETHING IS DEFINITELY WRONG WITH THE WAY THESE HEADLIGHTS ARE DESIGNED, AND SOMETHING DEFINITELY NEEDS TO BE DONE, BEFORE SOMEONE IS SERIOUSLY HURT, OR WORSE! (YES, I TOOK IT TO THE DEALERSHIP, AND THEY SAY THERE'S NOTHING THEY CAN DO ABOUT IT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267956May 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC, STEERING
OUGHT USED HYUNDAI VERACRUZ 2007 MODEL ON OCT/29/2008. MILEAGE WAS 8,700, NOW MILEAGE WAS 12,770. ON APRIL 23 2009 WHILE I WAS ON TONNELE AVE JERSEY CITY NJ, I NOTICED THAT MY SUV'S SPEED GETTING SLOWER AND WHEN I GIVEN GAS IT NOT RESPONDING, AND ENGINE SIGN APPEARED ON ODOMETERS TOOK MANHATTAN AVE TO GET JFK BLVD. I STOPPED AT THE INTERSECTION OF JFK AND MANHATTAN AVE DUE TO RED LIGHT, AFTER GREEN LIGHT I MADE RIGHT TURN, I LOST CONTROL, SUV DROVE INTO DRIVEWAY AND AFTER HITTING TWO CARS MY SUV STOPPED. THANKS GOD NO ONE INJURED. ON MANHATTAN AVE WHEN TRAFFIC GREEN. MADE RIGHT TURN, MY SUV TRAVELED ON LESS THAN 5 YARDS I NOTICED THAT MY BRAKES ARE NOT WORKING , STEERING WHEEL ALSO NOT MOVING TO CONTROL SUV. AT THE TIME ACCIDENT MY SPEED WAS LESS THAN 5 MPH. AND BRIGHT SHINING DAY, NO RAINING OR SNOWING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10267876May 6, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WITH HALF OF THE CONTACT'S BODY LEANING INSIDE THE VEHICLE, THE REAR HATCH CAME DOWN AND STRUCK HER NECK. SHE HAD TO RELEASE THE HATCH FROM HER NECK. SHE SUFFERED MUCH PAIN AND HAS SOUGHT HELP FROM DOCTORS. THE CONTACT WENT TO THE DEALER AND STATED THAT SHE NO LONGER WANTED THE VEHICLE; HOWEVER, THEY REFUSED TO TAKE IT BACK. THE MANAGER STATED THAT THIS WAS NOT A COMMON FAILURE. SHE BELIEVES IT IS A SAFETY HAZARD FOR THE REAR HATCH TO FALL DOWN ON ITS OWN AND COULD CAUSE MORE SERIOUS DAMAGE TO OTHERS IN THE FUTURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 1,200 AND CURRENT MILEAGE IS 7,500. UPDATED 06/08/09 *BF UPDATED 06/18/09.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10267769May 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE
04/25/2009 :DRIVING IN THE HIGH WAY, SUDDENLY ENGINE STOP AND EVERYTHING GONE. EVEN BRAKE SYSTEM WAS NOT PROPERLY WORKING. 04/29/2009 :HYUNDAI DEALER HAS FIXED AND I PICKED THE CAR UP. DRIVE AROUND 10 MILES, CAR PROBLEMS HAPPEN SAME , ENGINE GONE AGAIN GEAR PUT IN DRIVE BUT CAR DID NOT MOVE AND 5 MINUTES AFTER, EVERYTHING GONE. *TR CONSUMER IS UPDATING INFORMATION. *NJ UPDATED 05/07/09 *BF THE CONSUMER STATED HE WAS UNABLE TO MOVE THE GEAR FROM REVERSE TO PARK, HE COULD ONLY MOVE THE GEAR FROM DRIVE TO NEUTRAL. THE CONSUMER STATED HE WAS TREATED UNFAIRLY BY HYUNDAI. UPDATED 05/08/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251984December 16, 2008
EXTERIOR LIGHTING
NHTSA WE PURCHASED A HYUNDAI VERA CRUZ ON 04/02/2008 FROM COCOA HYUNDAI INC. 304 S. COCOA BLVD, COCOA, FL 32922 WE NOTICED THAT THE HEADLIGHTS WERE SHINING INTO THE MIDDLE OF THE TREES ON OUR STREET AND THE HIGH BEAMS EVEN HIGHER. WE TOOK THE CAR TO THE DEALER TO HAVE IT REPAIRED. THE REPAIR THEY DID HAD THE HEADLIGHTS SHINING DIRECTLY ON THE ROAD IN FRONT OF THE CAR, ONLY ELIMINATION 15 TO 20 FEET OF ROADWAY. MY WIFE RAN OVER A DOG, BECAUSE SHE COULD NOT SEE IT IN THE ROADWAY UNTIL IT WAS TOO LATE. THE DEALER HAS MADE 5 ATTEMPTS TO RE AIM THE HEADLIGHTS IN THIS CAR AND FAILED EACH TIME. NOW WE HAVE BEEN LEFT WITH THE HEADLIGHTS SHINING DIRECTLY AHEAD INTO THE EYES OF THE ONCOMING TRAFFIC AND THE ROADWAY IN FRONT OF THE CAR DARK. I THINK THIS IS EXTREMELY DANGEROUS. I AM IN THE PROCESS OF FILING A MOTOR VEHICLE DEFECT NOTIFICATION WITH THE MANUFACTURER. THIS CAR WAS THE 'DEMO' SOLD TO US AS A NEW CAR. I AM STARTING TO THINK THAT SOMEONE HAD AN ACCIDENT WITH THIS CAR AND THE DEALER FIXED IT NOT MENTIONING THAT TO US, AND THIS IS THE REASON THEY CANNOT AIM THE HEADLIGHTS PROPERLY. I WOULD APPRECIATE ANY HELP YOU COULD GIVE IN RESOLVING THIS ISSUE. THANK YOU JACK EHLEITER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247833November 6, 2008
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THEY STATED THAT THE THROTTLE BODY FAILED. THE VEHICLE WAS REPAIRED. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN IDENTICAL FAILURE. THE VEHICLE WAS REPAIRED AGAIN. IN ADDITION, THERE WAS A DEFECTIVE FUEL PUMP THAT WAS REPLACED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 3,000 AND CURRENT MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243517September 26, 2008
EXTERIOR LIGHTING
HIGH & LOW BEAM HEADLIGHTS CAN'T BE ADJUSTED SEPARATELY. MY LOW BEAMS ARE OK HOWEVER THE HIGH BEAMS SHOOT UP WAY TO HIGH. (I COULD USE THEM FOR BIRD HUNTING). I AM A POLICE OFFICER THERE HAS TO BE SOMETHING DONE ABOUT THIS PROBLEM. I NOTED THAT IS ALREADY IS A COMPLAIN ABOUT THE HEADLIGHTS WITH NHTSA. THE DEALERSHIP ADVISED THEY CAN'T ADJUST THE HIGH BEAMS DOWN OR IT WILL AFFECT THE LOW BEAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234639July 17, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE LOW BEAM HEADLIGHTS ARE TOO LOW AND DO NOT ILLUMINATE THE STREET, WHICH CAUSE HAZARDOUS DRIVING CONDITIONS AT NIGHT. WHEN THE CONTACT ACTIVATES THE BRIGHT HEADLIGHTS, THEY DO NOT ILLUMINATE THE ROAD, BUT SHINE UPWARDS INSTEAD. HE SPOKE TO THE DEALER NUMEROUS TIMES AND THEY STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THEY STATED THAT THE LIGHTS WERE ISSUED TO HYUNDAI'S STANDARDS AND REQUIREMENTS. THE CURRENT AND FAILURE MILEAGES WERE 14,000. UPDATED 09/16/08. *LJ THE HIGH AND LOW BEAMS WERE CONNECTED AND THEY COULD NOT BE ADJUSTED SEPARATELY. THE LOW BEAMS WERE TOO LOW AND THE HEADLIGHTS WERE TOO HIGH. UPDATE 09/18/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233331July 7, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON TWO DIFFERENT OCCASIONS FOR THE SAME FAILURE. SHE BELIEVED THAT THE ACCELERATOR PEDAL WAS STUCK AND CAUSED UNWANTED ACCELERATION. THE CONTACT ALSO BELIEVED THAT THE VEHICLE WAS NOT SHIFTING PROPERLY. OCCASIONALLY, THE VEHICLE WOULD GET CAUGHT AT A CERTAIN SPEED, AND WOULD NOT ACCELERATE AT THE APPROPRIATE TIME. THE ENGINE WOULD NOT REV, BUT CONTINUED TO HESITATE. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER, THEY STATED THAT THEY COULD NOT FIND ANY FAILURES WITH THE VEHICLE. TWO MONTHS LATER, SHE BROUGHT THE VEHICLE BACK TO THE DEALER BECAUSE SHE SMELLED GASOLINE IN THE VEHICLE; HOWEVER, THERE WERE NO SIGNS OF A LEAKAGE. THE DEALER WAS UNABLE TO FIND ANY FAILURES WITH THE VEHICLE FOR THE SECOND TIME. ON JULY 3, 2008, WHILE PARKING THE VEHICLE AT 2 MPH, THE CONTACT SHIFTED INTO REVERSE AND BEGAN TO BACK UP. SUDDENLY, THE VEHICLE JUMPED INTO GEAR, SURGED FORWARD, AND CRASHED INTO TWO PARKED VEHICLES. SHE ATTEMPTED TO ENGAGE THE BRAKES, BUT THEY FAILED. THE CRASH DAMAGED ALL THREE VEHICLES INVOLVED, AS WELL AS THE LANDSCAPING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO HER RESIDENCE, WHERE IT IS CURRENTLY LOCATED. THE FAILURE MILEAGE WAS 2,500 AND CURRENT MILEAGE WAS 8,819.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10232698June 30, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING 70 MPH, THE VEHICLE SHUT OFF AND LOST TOTAL POWER. THE CONTACT WAS ABLE TO COAST OVER THREE LANES INTO THE EMERGENCY LANE. HE SHUT OFF THE VEHICLE FOR FIFTEEN MINUTES BEFORE RESTARTING IT AND DROVE TO THE NEAREST GAS STATION. THE CONTACT FILLED UP THE GAS TANK AND CONTINUED DRIVING. THE CONTACT SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. HE BELIEVES THE CAUSE OF THE FAILURE WAS THE FUEL PUMP AND FILED A COMPLAINT WITH HYUNDAI (CASE NUMBER 3328313). THE CURRENT AND FAILURE MILEAGES WERE 3,961.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232109June 24, 2008
EXTERIOR LIGHTING
THE 2007 HYUNDAI VERACRUZ HIGH AND LOW BEAM HEADLIGHTS CANNOT BE INDEPENDENTLY ADJUSTED AND LEAVE A DARK "GAP" BETWEEN THE LIGHTED AREAS. THE DRIVER CANNOT SEE ANYTHING (TRAFFIC SIGNS, ROAD HAZARDS, ETC) IN THE "GAP." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227578May 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING BETWEEN 35- 45 MPH, THE VEHICLE BEGAN TO JERK BACK AND FORTH. THE ENTIRE VEHICLE BEGAN TO SHAKE MOMENTARILY ONCE IT CAME TO A STOP. AFTER THE FAILURE OCCURS, THE VEHICLE OPERATES NORMALLY FOR APPROXIMATELY TWO WEEKS. THE FAILURE IS INTERMITTENT AND THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 14,728 AND FAILURE MILEAGE WAS 7,832. UPDATED 05/28/08 *BF THE FAILURE HAD BEEN DIAGNOSED AND IT WAS DETERMINED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. UPDATED 05/28/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226986May 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
HYUNDAI 2007 VERACRUZ LIMITED. DOES NOT DOWNSHIFT PROPERLY. ON MULTIPLE OCCASIONS I HAVE HAD TO SLOW MY SPEED IN FREEWAY CONGESTION AND THE CAR DOES NOT DOWNSHIFT, EVEN WITH TAPPING ON THE BRAKE. THE CAR STAYS IN 5TH OR 6TH GEAR TO SPEEDS AS LOW AS 20 MPH. I HAVE LITERALLY HAD TO STOP THE CAR COMPLETELY TO GET IT TO SHIFT DOWN. THE CAR HAS NO POWER TO MOVE QUICKLY WHEN NECESSARY IN THESE CONDITIONS (SUCH AS FOR A LANE CHANGE). ADDITIONALLY, THE CAR DOES NOT SHIFT PROPERLY AT APPROXIMATELY 30-40 MPH AND THE ENGINE LUGS, CAUSING A VERY BUMPY RIDE AND NEAR STALLS ON HILLS . THIS CONDITION OCCURS WITH DRIVING ON INCLINES, IN STOP-AND-GO TRAFFIC SUCH AS FREEWAY SLOW-DOWNS, AND WITH AROUND-TOWN DRIVING AT A STANDARD MUNICIPAL SPEED OF 30-35 MPH. I HAVE HAD MY CAR TO TWO DIFFERENT HYUNDAI DEALERSHIPS FOR DIAGNOSIS AND SERVICE ON FIVE SEPARATE OCCASIONS. DESPITE THAT TWO MECHANICS, TWO SERVICE MANAGERS, ONE GENERAL MANAGER, AND THE FACTORY REPRESENTATIVE HAVE ALL RIDDEN IN THE CAR AND VERIFIED THE CONDITION, THE FACT THAT THE COMPUTER CANNOT DIAGNOSE A SPECIFIC PROBLEM HAS RESULTED IN ZERO REPAIRS AND ZERO RESOLUTION TO THIS PROBLEM. MECHANICS HAVE SPECULATED THAT THE TORQUE CONVERTER IS NOT FUNCTIONING PROPERLY, THAT THE VEHICLE NEEDS A NEW COMPUTER, AND POSSIBLY THAT IT NEEDS AN ENTIRELY NEW TRANSMISSION BUT THE FACTORY REPRESENTATIVE WILL NOT AUTHORIZE SUCH REPAIRS. HE IS RELYING ENTIRELY ON A COMPUTER DIAGNOSIS INSTEAD OF HUMAN LOGIC AND COMMON SENSE. I AM CURRENTLY PURSUING THE LEMON LAW IN MY STATE AND HYUNDAI'S CURRENT POSITION IS THAT "THERE IS NOTHING WRONG" WITH THE CAR AND THEY WILL DO NOTHING FURTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223019April 1, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2008 HYUNDAI ENTOURAGE GLS: REAR PASSENGER DOOR APPEARS TO OPEN WHILE VEHICLE IS IN TRANSIT. DOOR OPEN INDICATOR, ALARMS AND LIGHTS GO ON TO INDICATE OPENED DOOR. OPENING AND CLOSING DOOR GETS ALARMS TO GO OFF. INITIAL INSTANCE WAS CONFIRMED BY DEALERSHIP TO BE CAUSED BY BROKEN CABLE AND CRACKED MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222424March 26, 2008
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE (NA). WHILE DRIVING 20 MPH, THE REAR PASSENGER SIDE POWER DOOR OPENS ON ITS OWN. THE DEALER REPLACED THE VEHICLE WITH A NEW ONE. THE FAILURE RECURRED ON THE SECOND VEHICLE. THE VEHICLE IS CURRENTLY AT THE DEALER FOR DIAGNOSIS. THE CURRENT AND FAILURE MILEAGES WERE 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219924March 3, 2008
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
2008 HYUNDAI VERACRUZ LIMITED. JUST PICKED IT UP ON FRIDAY. PRIOR TO MY PURCHASE I READ IN AN ON-LINE HYUNDAI FORUM THAT THE PROXIMITY KEY FOB THAT IS USED TO ARM/DISARM THE VEHICLE, LOCK/UNLOCK ALL DOORS, AND OPEN/CLOSE THE LIFTGATE HAS AN ISSUE THAT CAUSES THE LIFTGATE TO OPEN BY ITSELF EVEN TOUGH THE DOORS ARE LOCKED. I WENT OUTSIDE TODAY TO FIND MY LIFTGATE OPEN . THE KEY FOB WAS IN MY PANTS POCKET. I WOULD LIKE HYUNDAI TO INVESTIGATE A RE-DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218271February 17, 2008
EXTERIOR LIGHTING:HEADLIGHTS
SINCE THE PURCHASE OF MY VEHICLE IN 2007, I HAVE EXPERIENCED A SAFETY ISSUE WITH THE DESIGN OF THE HEADLIGHT SYSTEM OF MY 2007 VERACRUZ. THE LOW BEAMS HAVE A HORIZONTAL CUTOFF AND DO NOT ADEQUATELY ILLUMINATE SIGNS, ETC. AT A MEDIUM TO NEAR DISTANCE. THE HIGH BEAMS DO NOT ILLUMINATE THE ROADWAY AT ALL AND ARE AIMED WAY TOO HIGH. THE PROBLEM IS THE HEADLIGHTS ARE DESIGNED SO THAT THEY CANNOT BE AIMED SEPARATELY. THEREFORE, AN ATTEMPT TO LOWER THE HIGH BEAMS WILL RESULT IN A LOWERING OF THE LOW BEAMS WHICH COMPOUNDS THE PROBLEM WITH THE LOW BEAMS AND VICE-VERSA. AFTER SEVERAL VISITS TO TWO DIFFERENT DEALERS, THEY FINALLY REMOVED THE MECHANISM THAT BINDS THE HIGH AND LOW BEAMS TOGETHER WHICH HAS RESULTED IN A PARTIAL IMPROVEMENT (THE HIGH BEAMS CAN BE LOWERED TO THE POINT WHERE THEY ARE EFFECTIVE). THE LOW BEAMS, HOWEVER, CANNOT BE RAISED SUFFICIENTLY TO READ SIGNS BECAUSE THAT RESULTS IN A DIM BEAM ON THE ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217745February 11, 2008
EXTERIOR LIGHTING:HEADLIGHTS
WE TEST DROVE A 2007 VERACRUZ AND NOTICED A DISTINCT HORIZONTAL LINE RIGHT IN THE FIELD OF VISION ESPECIALLY ON DARK ROADS. THE LINE SEPARATED BRIGHT HEADLIGHT LIGHT BELOW IT AND DARKNESS ABOVE IT. WE WERE CONSTANTLY TRYING TO LOOK BELOW THE LINE FOR A FULL VIEW OF LIGHT. THE LOW BEAMS DID NOT APPEAR TO GIVE ENOUGH UPPER LIGHT TO LIGHT UP ROAD SIGNS OR THE ROAD AHEAD YET ONCOMING DRIVERS CONSTANTLY FLASHED THEIR BEAMS FOR US TO LOWER OUR HIGH BEAMS WHICH WERE NOT ON. TURNING ON THE HIGH BEAMS THE LIGHT DID NOTHING FOR THE ROAD AND SIMPLY LIT UP THE TREES. WE PURCHASED A DIFFERENT VERACRUZ AND THE HEADLIGHTS REACTED EXACTLY THE SAME WAY. AN ONLINE FORUM SHOWS THAT OTHER VERACRUZ OWNERS EXPERIENCE THE SAME PROBLEM. ON JANUARY 7, 2008 WE BROUGHT THE HEADLIGHT ISSUE TO THE ATTENTION OF THE SERVICE CENTER. THE ASSOCIATE THERE INDICATED THAT THERE WERE NO TECHNICAL SERVICE BULLETINS ON THE HEADLIGHTS AND THAT THEY WOULD HAVE US MEET WITH THE AREA HYUNDAI REPRESENTATIVE WHEN HE COMES IN ON JANUARY 15, 2008. WHILE WAITING IN THE SERVICE AREA TO SPEAK TO THE REPRESENTATIVE THE ASSOCIATE APPROACHED US AND APOLOGIZED FOR INCONVENIENCING US BECAUSE THE REPRESENTATIVE ADVISED HIM THAT HE WAS AWARE OF THE HEADLIGHT ISSUE AND WE WOULD NOT NEED TO MEET WITH HIM. AT OUR INSISTENCE THE REPRESENTATIVE MET WITH US AND SAID HYUNDAI IS AWARE IF THE ISSUES WITH THE HEADLIGHTS AND IT IS A COMMON PROBLEM ON ALL VERACRUZES. IN FACT HE SAID HE DRIVES A VERACRUZ AND HAS SEEN THE HORIZONTAL LINE THAT WE MENTIONED. ASKED WHAT HYUNDAI WAS DOING TO CORRECT THE PROBLEM HE REPLIED NOTHING. HE SAID HYUNDAI ASSUMES THAT THE PROBLEM IS NATURE TO THE HIGH OUTPUT LIGHTS USED AND THEY DO NOT INTEND TO DO ANYTHING ABOUT IT. A LETTER OF COMPLAINT TO THE VICE PRESIDENTS OF SERVICE AND SALES AT HYUNDAI WENT UNANSWERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217521February 9, 2008
EXTERIOR LIGHTING:HEADLIGHTS
LOW AND HIGH BEAM HEADLIGHTS ARE LINKED ON THE 2007 HYUNDAI VERZCRUZ SUCH THAT THEY ARE NOT ADJUSTABLE SEPARATELY. THERE IS A NOTICEABLE GAP IN COVERAGE BETWEEN THE LOW AND HIGH BEAMS MAKING DRIVING AT NIGHT UNSAFE. IT IS IMPOSSIBLE TO ADJUST HEADLIGHTS SO THAT BOTH HIGH AND LOW BEAMS ARE FUNCTIONAL. IF LOW BEAMS ARE ADJUSTED PROPERLY, HIGH BEAMS ARE IN OPPOSING DRIVERS' FACES OR IN THE TREES. IF HIGH BEAMS ARE ADJUSTED PROPERLY, LOW BEAMS DO NOT PROVIDE ENOUGH LIGHT FOR SAFE DRIVING. MANUFACTURER SAYS IT IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A FIX AND DOES NOT INTEND TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Veracruz