Hyundai Veracruz Complaints

662 consumer complaints on file.

#10442508January 5, 2012
SEAT BELTS
THE DRIVER'S SIDE SEAT BELT LOCKED AND CANNOT BE RELEASED SO THAT IT CAN BE USED BY THE DRIVER. THUS I AM DRIVING WITHOUT A SEAT BELT AND LISTENING TO THE CONSTANT PING OF THE REMINDER. THE DEALER SAYS THE ENTIRE MECHANISM MUST BE REPLACED AND THE COST IS NEARLY $600. WHILE I NOTE THAT THERE HAVE BEEN NUMEROUS OTHER INCIDENTS REPORTED ON LINE, THERE HAS BEEN NO RECALL AND THIS IS NOT COVERED UNDER THE ORIGINAL OR EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439060December 8, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE DOORS WOULD NOT OPEN. THE CONTACT WAS ABLE TO OPEN THE REAR PASSENGERS SIDE DOOR BUT NOTICED THAT THE SEAL ON THE DOOR WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS STATED THAT THE MECHANISM FOR THE CHILD LOCK OF BOTH REAR DOORS WOULD HAVE TO BE REPLACED. THE PART WAS NOT AVAILABLE FOR REPAIR AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432413October 21, 2011
TIRES, WHEELS
TIRE VALVE W/TMPS FAILS. THIS IS A SIMPLE AND VERY STANDARD BUT CRITICAL COMPONENT TO MAINTAINING TIRE AIR PRESSURE. THE VALVE BROKE OFF IN THE SIMPLE ACT OF REMOVING THE CAP TO ADD AIR. BREAK WAS THE END OF THE VALVE STEM AND PREVENT AIRING THE TIRE. THE HYUNDAI DEALERSHIP SERVICE DEPARTMENT INSPECTED ALL WHEELS AND FOUND TWO MORE CAPS WHICH THEY REFUSED TO TRY TO LOOSEN SINCE THEY WERE OUT OF VALVES TO REPLACE. THIS SERVICE DEPARTMENT SEEMED TO RECOGNIZE THEIR EFFORT WOULD LIKELY HAVE SAME RESULT. THEY SEEMED TO KNOW THIS IS A PROBLEM. A QUICK INTERNET SEARCH SHOWS THIS TO BE A COMMON EXPERIENCE. THE ABILITY TO PRESSURIZE THE TIRE IS A ROUTINE MAINTENANCE TASK WHICH MUST HAVE ROBUST TIRE VALVE, SINCE TIRE PRESSURE IS CRITICAL SAFETY REQUIREMENT. THE TYPICAL USER IS VERY USE TO REMOVING A TIRE VALVE CAP AND NOT HAVE A PROBLEM. THE VALVE DESIGN BEING USED BY HYUNDAI APPEARS TO BE COMMON DESIGN FOR MANY MODELS/YEARS. THIS IS A VERY SERIOUS PROBLEM WITH A DESIGN FOR A CRITICAL SAFETY COMPONENT. THIS NEEDS TO BE INVESTIGATED AND IMMEDIATE CORRECTIVE ACTION TAKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429367October 10, 2011
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT 70 THE CAR JERKED, COMPLETELY STOPPED ACCELERATING. THERE WAS NO RESPONSE WHEN PRESSING THE GAS PEDAL. LUCKILY WE WERE NEAR AN EXIT, WE WERE NOT REAR ENDED BY A TRUCK AND WERE ABLE SHIFT LANES AND TO ROLL OFF AND PUT OUR HAZARD LIGHTS ON. AFTER CHECKING THE ENGINE, A LOCAL SERVICE MECHANIC WAS ABLE TO DETERMINE THERE WAS AN ERROR CODE RELATED TO THE THROTTLE CONTROL. ON RESTARTING THE CAR THE ENGINE LIGHTS RESET AND THE CAR RAN NORMALLY. RETURNING HOME WE BROUGHT THE CAR BACK TO HYUNDAI. WE WERE TOLD THERE WAS NOTHING THEY COULD DO AS THERE WERE NO ERROR CODES IN MEMORY EVEN THOUGH THERE WAS A TECHNICAL SERVICE BULLETIN REGARDING THE THROTTLE SENSOR. I WAS TOLD THAT THEY WOULD NOT DO ANYTHING UNTIL AN ERROR WAS RECORDED IN THE MEMORY OF THE COMPUTER BECAUSE HYUNDAI USA WOULD NOT COVER ANYTHING UNDER WARRANTY. WHEN I ASKED IF IT WAS LIKELY TO OCCUR AGAIN, I WAS TOLD IT MOST LIKELY WOULD HAPPEN SOON AND TOO BE CAREFUL. A MONTH LATER IT HAPPENED AGAIN TRAVELING AT ABOUT 65 MILE PER HOUR. THIS TIME THERE WAS NO SHOULDER BUT I WAS ABLE TO PARTIALLY PULL OFF THE ROAD AND PUT ON MY HAZARD LIGHTS AS CARS DROVE BY AND AVOIDED HITTING MINE. THIS SAME SITUATION OCCURRED FOUR (4) MORE TIMES AS I WAS ABLE TO GET MY CAR FINALLY BACK HOME TO THE HYUNDAI DEALER TO SERVICE THE CAR. THE HYUNDAI DEALER REPLACED BOTH THE THROTTLE SENSOR AND THE PEDAL ASSEMBLY. HAVING RESEARCHED THE PROBLEM WITH ACCELERATION, I HAVE LEARNED THAT MANY OTHERS HAVE EXPERIENCED THIS SIMILAR AND POTENTIALLY DANGEROUS PROBLEM. AFTER SPEAKING WITH OTHER HYUNDAI SERVICE TECHNICIANS I WAS TOLD OFF THE RECORD THAT THIS WAS NOT AN UNCOMMON PROBLEM. AS THE THROTTLE POSITION SENSOR IS LESS THAN $29 I AM NOT SURE WHY HYUNDAI DID NOT ADDRESS THIS PROBLEM WHEN I FIRST BROUGHT THE CAR OR AS A RECALL AS THE CONSEQUENCES COULD BE MUCH MORE SERIOUS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429094October 7, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL INTERMITTENTLY. THE DEALER ADVISED THAT THE CLOCK SPRINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND TOLD THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V472000 (AIR BAGS:FRONTAL), BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 64,000 AND THE CURRENT MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425734September 16, 2011
ELECTRICAL SYSTEM
SINCE ABOUT 800 MILES THE TPMS LIGHT HAS BEEN COMING ON AND STAYS LIT FOR A WHILE AND THEN SHUTS OFF,. ON A RECENT TRIP, THE LIGHT CAME ON AND OFF MORE THAN 10 TIMES. THIS IS A SAFETY ISSUE SINCE WE DO NOT KNOW IF THE TIRE PRESSURE IS LOW OR NOT. THE DEALER AND HYUNDAI SAYS THEY CANNOT REPAIR IT OR DO ANYTHING UNLESS THE LIGHT IS ON WHEN WE GET TO THEIR SHOP. THIS HAS NOT HAPPENED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424854September 8, 2011
VISIBILITY:GLASS, SIDE/REAR
2010 HYUNDAI VERACRUZ. CONSUMER STATES PROBLEM WITH DRIVER SIDE REAR WINDOW BREAKING. *TGW THE CONSUMER STATED THE VEHICLE WAS PARKED IN THE GARAGE WITH THE WINDOWS ROLLED UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422794August 31, 2011
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
NORMAL DRIVING HABITS ON THE 2008 VERACRUZ. AFTER HEARING A LARGE CLUNK GOING SPEEDS VARIABLE FROM 5-45 MPH, THE ACCELERATOR IS UNRESPONSIVE AND VEHICLE IS UNSAFE. RESTARTED ENGINE MULTIPLE TIMES TO WORK "NORMALLY" AGAIN. IT APPEARS THAT HYUNDAI IS AWARE OF THE ISSUE AND SUGGESTS REPLACING THE THROTTLE POSITION SENSOR ($41.00) AND AN UPGRADE THE VEHICLE. THIS NEEDS TO BE A RECALL BECAUSE IF THIS HAPPENS AT THE WRONG TIME, SOMEONE COULD DIE FROM IT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10421354August 24, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
MY 2010 HYUNDAI VERACRUZ HAD AN OIL LEAK. SINCE THE ALTERNATOR IS ON BOTTOM OF THE ENGINE, THE OIL VALVES LEAKED UNDETECTED ONTO THE ALTERNATOR CAUSING IT TO SHORT OUT. THE VEHICLE LOCKED UP AND I COULD NOT STEER IT. THANK GOD I WASN'T DRIVING FAST AND WAS ABLE TO COAST INTO A PARKING LOT WHERE I FINALLY CAME TO A STOP. I COULD NOT PUT THE VEHICLE INTO PARK, THE GEAR SHIFT WOULD ONLY GO INTO NEUTRAL. AS A RESULT, I HAD TO USE THE SAFETY BRAKE TO KEEP THE VEHICLE FROM ROLLING BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420086August 18, 2011
SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARINGS FAILING EVERY 30,000 OR SO MILES. HAVE HAD THE CAR IN 3 TIMES FOR NEW HUBS IN 4 YEARS. I BELIEVE THERE IS A MANUFACTURING DESIGN DEFECT IN THE HUBS CAUSING THESE FREQUENT FAILURES. CONTACTED HYUNDAI REGARDING TRADE IN ASSISTANCE TO GET ME OUT OF THIS CAR BELIEVING IT MIGHT BE THIS PARTICULAR VEHICLE OR THE MODEL BUT THEY ARE NOT INTERESTED IN PROVIDING ASSISTANCE. BEARING SHOULD LAST 100,000 MILES, MINIMUM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419081August 11, 2011
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
SINCE I PURCHASE THIS VEHICLE I HAD THREE ALTERNATORS INSTALLED AND SEVERAL BATTERIES, I BELIEVE THERE IS A SHORT IN THE WIRES, BUT THE COMPANY ONLY WANTS TO REPLACE THE PARTS. THE PROBLEM IS AS YOU ARE DRIVING WITH OUT WARNING THE VEHICLE JUST SHUTS DOWN ON YOU. THANK GOD I WAS ON LOCALS STREETS BOTH TIMES AND NOT A HIGHWAY THIS HAPPEN 1ST TIME 1/2010 THEN 9/7/2010 ON THIS DATE GOT CHECK ENGINE TURN OUT TO BE SOFTWARE ERROR PO300 RANDOM MISFIRE BUT STALL ENGINE TWICE AND NOW 8/10/2011 AGAIN ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418752August 7, 2011
UNKNOWN OR OTHER
VEHICLE STOPPED RESPONDING TO GAS PEDAL, FOLLOWED BY CHECK ENGINE LIGHT. VEHICLE HAD TO BE TOWED TO SERVICE CENTER. DEALER REPLACED THE THROTTLE POSITION SENSOR (TPS), ALSO REFERED AS THE ACCELERATOR POSITION SENSOR (APS). THE TPS HAS FAILED 3 TIMES IN THE LAST 3 YEARS REQUIRING TOWING VEHICLE OUT OF TRAFFIC EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412353July 14, 2011
ELECTRICAL SYSTEM
WHILE DRIVING MY 2008 HYUNDAI VERA CRUZ AT 65 MPH ON ROUTE 287 IN THE BEDMINISTER AREA, MY CAR ENGINE LIGHT SUDDENLY CAME ON & THE CAR WOULDN'T ACCELERATE FORWARD. THERE WAS NO POWER GOING FROM THE GAS PEDAL TO THE ENGINE. THIS WAS THE SECOND OCCURRENCE. THE 1ST WAS WHEN I WAS DRIVING TO WORK IN CHATHAM NJ ON JUNE 30TH, SAME PROBLEM, THOUGH I WAS NOT GOING AS FAST, SO THE SITUATION WAS NOT AS DANGEROUS. IT IS VERY SCARY TO HAVE THE CAR SUDDENLY STOP WORKING IN THE MIDDLE OF THE ROAD. AFTER THE GAS STOPPED WORKING THE WHOLE CAR STARTED VIBRATING & I LET THE CAR ROLL TO A STOP ON THE SIDE OF THE HIGHWAY, SHUT EVERYTHING OFF, INCLUDING THE ENGINE. LET IT SIT FOR 2 MINUTES, THEN STARTED THE CAR AGAIN & THE ENGINE LIGHT REMAINED ON, THOUGH I WAS ABLE TO DRIVE IT HOME. WHEN THE 1ST EPISODE OCCURRED I TOOK IT TO MY MECHANIC & HE HOOKED UP A COMPUTER TO THE DASHBOARD & RESET THE THROTTLE. THIS 2ND INCIDENT WAS VERY FRIGHTENING AS IT WAS JUST MY DAUGHTER & I IN THE CAR. WE HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 2 HOURS & THIS HAPPENED WITH NO WARNING WHATSOEVER. I WILL BRING THE CAR TO HYUNDAI, BUT SOMETHING MUST BE DONE TO PREVENT THIS. I ONLY HAVE 33,000 MILES ON MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397313April 25, 2011
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHTS WERE CONSTANTLY ILLUMINATED AND THE IGNITION SWITCH FAILED. THE VEHICLE WAS CONTINUOUSLY TAKEN TO THE DEALER FOR THE AIR BAG LIGHT TO BE REPAIRED. THE DEALER INFORMED HER THERE WAS A SPILL IN THE CONSOLE THAT AFFECTED THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED FOR EITHER FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380880February 6, 2011
AIR BAGS
HARD AIR BAG FAULT LIGHT ON. NO IMPACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379154January 21, 2011
EXTERIOR LIGHTING
HIGH AND LOW BEAM HEAD LIGHTS ARE NOT ADJUSTABLE INDIVIDUALLY. CHOICE #1=LOW BEAM AT PROPER ANGLE AND HIGH BEAM AIMED AT THE TOP OF TREES AHEAD. CHOICE #2= HIGH BEAM STRAIGHT AHEAD AND LOW BEAM 20 FEET AHEAD OF VEHICLE. EITHER WAY IS UNSAFE. HYUNDAI KNOWS OF THIS PROBLEM BUT DO NOT WANT TO DO ANYTHING ABOUT EVEN THOUGH THERE IS A REMEDY PUBLISHED IN THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375765January 6, 2011
AIR BAGS
AIRBAG WARNING LIGHT CAME ON THE 1ST TIME ON 20 AUG 2008 AND CONTINUED 4 MORE TIMES TO 20 DEC 2010. ALL AIRBAG WARNING LIGHTS WERE RESET BY DEALER. I WONDER HOW MANY OWNERS HAVE TO GO TO DEALER TO FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373852January 3, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT A READING LIGHT FAILED. THE AUTHORIZED DEALER RECHARGED THE BATTERY. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THERE WAS A FAILURE WITHIN THE ELECTRICAL SYSTEM. THE REAR DVD ENTERTAINMENT SYSTEM WAS REPLACED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 7,136 AND THE CURRENT MILEAGE WAS 19,000. UPDATED 12/7/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368285November 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SUDDENLY LOST POWER AND DECELERATED. SHE ATTEMPTED TO ACCELERATE BUT IT CONTINUED TO LOSE POWER. THE VEHICLE CONTINUED TO MOVE FORWARD BUT NO MORE THAN 10 MPH. THE VEHICLE WAS TAKEN TO A SERVICE STATION AND THE MECHANIC STATED THAT THE TPS (RELATED TO THE TRANSMISSION) MAY HAVE BEEN DEFECTIVE. THE VEHICLE WAS REPAIRED AT THE LOCAL DEALER AFTER IT WAS TOWED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 14,000. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. UPDATED 5/2/11 *CN UPDATED 12/29/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365232November 10, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHEN HE ATTEMPTED TO OPEN THE DRIVERS SIDE DOOR HE COULD HEAR THE LATCH SOUND, BUT THE DOOR WOULD NOT UNLOCK AND WHEN HE ATTEMPTED TO USE THE DOOR HANDLE IT BROKE. THE PASSENGER HAD TO OPEN THE DRIVERS SIDE DOOR FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WASN'T REPAIRED. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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