Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11203158April 23, 2019
VEHICLE SPEED CONTROL
WE BOUGHT OUR HYUNDAI TUCSON IN SEPTEMBER 2018 AND WITHIN WEEKS, WE STARTED NOTICING PROBLEMS WITH ERRATIC ACCELERATION AND INCONSISTENT RESPONSE OF GAS PEDAL. WE HAVE GOTTEN THE CAR EVALUATED NUMEROUS TIMES, BUT NOTHING WAS DIAGNOSED TO BE CAUSING THIS. THE SERVICE DEPARTMENT KEPT SAYING THAT THERE ARE SOME KNOWN PROBLEMS WITH ACCELERATION THAT HYUNDAI HASN'T COMMUNICATED A SOLUTION TO THE SERVICE DEPARTMENT, THEREFORE THERE IS NOTHING THEY CAN DO. OFTEN TIMES THE RPM LEVEL SKYROCKETS LEAVING THE CAR WITHOUT THE ABILITY TO ACCELERATE. OUR 7-SPEED DCT IS HAVING SHIFTING PROBLEMS, HESITATION WITH ACCELERATION, AND NEAR LOSS OF POWER. THE TRANSMISSION PARTICULARLY MISBEHAVES DURING WARMER TEMPERATURES AND CERTAIN DRIVING CONDITIONS. THE TRANSMISSION PROBLEMS OCCUR WITHOUT WARNING, WHICH IS A SAFETY HAZARD. AND IS A DANGER TO EVERYONE ON THE ROAD. THE SERVICE DEPARTMENT CLAIMS THAT HYUNDAI HAS KNOWN ABOUT THE TRANSMISSION AND CONTROL MODULE PROBLEMS BUT IS NOT ABLE TO DO ANYTHING ABOUT IT. WE WOULD HAVE NEVER PURCHASED THE VEHICLES IF WE WOULD HAVE KNOWN ABOUT THE ALLEGED TRANSMISSION PROBLEMS. WE HAVE BEEN IN THE MIDDLE OF LEFT TURNS ON LARGE CITY STREETS, ALMOST GETTING HIT, BECAUSE NOBODY WAS ANTICIPATING THE SUDDEN NON RESPONSE OF THE GAS PEDAL. THIS ISSUE IS HAPPENING VERY FREQUENTLY DURING LEFT TURNS, BECAUSE YOU HAVE TO BE QUICK. WE HOPE THAT THIS PROBLEM IS TAKEN SERIOUS AS IT IS EXTREMELY DANGEROUS TO BE DRIVING WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203014April 22, 2019
ENGINE
MY WIFE PURCHASED HER 2014 HYUNDAI TUCSON BRAND NEW AND WE HAVE MAINTAINED REGULAR OIL CHANGES AND KEPT UP WITH MAINTENANCE SCHEDULES. HER TUCSON IS AT 115K MILES AND IS BURNING A LOT OF OIL WITH NO LEAK AND NO ADDITIONAL WHITE SMOKE FROM THE TAIL PIPE. ITS BURNING ABOUT 2.5 TO 3 QUARTS OF OIL EVERY 1500 MILES (CONSERVATIVELY). I HAVE TRIED HIGH MILEAGE OILS AND THICKER WEIGHTS TO REDUCE THE BURNING. I HAVE TRIED LUCAS HEAVY DUTY OIL STABILIZER. NOTHING SEEMS TO KEEP THIS VEHICLE FROM CHUGGING DOWN OIL. MY CONCERN IS THAT MOST OF THE OTHER COMPLAINTS WERE DUE TO THE ENGINE SEIZING DUE TO LACK OF OIL. DO WE KNOW WHY THESE ENGINES ARE BURNING SO MUCH PR HOW WE CAN CHANGE THAT? MY HOPE FOR THIS COMPLAINT IS TO HELP OTHERS BEFORE THEY BURN UP THEIR ENGINES NOT REALIZING HOW FAST THEIR ENGINE IS BURNING OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202774April 21, 2019
UNKNOWN OR OTHER
BACK DRIVER PASSENGER DOOR IS NOT OPENING FROM INSIDE OR OUTSIDE. IT'S UNLOCKED AND DON'T SEEM TO HAVE ISSUES WITH THE LOCK AND UNLOCK BUTTON. ALL OTHER DOORS WORK. I JUST USED THE DOOR EARLIER TODAY WITH NO ISSUES AND NEVER HAD ANY ISSUES UNTIL THIS EVENING. NO VISUAL OBJECTS TO BE BLOCKING THE DOOR. WENT ONLINE TO CHECK FOR RECALL AND SEEMS MANY OWNERS ARE HAVING SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197319April 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 HYUNDAI TUCSON. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED AND TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11197342April 19, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 HYUNDAI TUCSON. EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY. THE VEHICLE TOOK 4 TO 8 SECONDS TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE OCCURRED SPORADICALLY FOR APPROXIMATELY EIGHT MONTHS, BUT WAS GETTING WORSE. THE VEHICLE WAS TAKEN TO MYRTLE BEACH HYUNDAI (1887 US-501, MYRTLE BEACH, SC 29577), BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197158April 18, 2019
ENGINE
MY VEHICLE SHUT OFF WHILE MOVING FORWARD ON A HIGHWAY IN THE MIDST OF TRAFFIC. THE VEHICLE RESTARTED THEN IMMEDIATELY SHUT OFF AND WOULD NOT RESTART. VEHICLE HAD TO BE PUSHED OFF THE HIGHWAY OUT OF THE FLOW OF TRAFFIC. I HAD THE VEHICLE TOWED TO A MECHANIC WHO DETERMINED THE MOTOR HAD SEIZED AND WAS RUINED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197177April 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLETON'S HYUNDAI OF URBANA (LOCATED AT 1101 NAPLETON WAY, URBANA, IL 61802, (217) 364-7894) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196861April 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC FOUND THAT THE ENGINE WAS LEAKING OIL FROM THE OIL PAN AREA. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 68,122. *DT *TR *LN 4-17-2019: CALLED HYUNDAI AND SCHEDULED A CHECKUP OF THE VEHICLE AT THE LOCAL DEALERSHIP. A CASE WAS OPENED WITH HYUNDAI REGARDING THIS. 5-17-2019: VEHICLE CHECKED BY DEALER, DEALER MENTIONED WILL SUBMIT THE OIL PAN SEAPAGE TO HYUNDAI FOR NEXT ACTIONS AND WAS TOLD WILL BE GIVEN A CALL BACK. ATTACHING THE FINDINGS FROM THE DEALER. NO RESPONSE FROM HYUNDAI. 11-14-2019: PHOTOS OF OIL PAN LEAK AGAIN SENT BY DEALER TO HYUNDAI MOTOR AMERICA. HYUNDAI DELCINED TO REPAIR, STATING VEHICLE WAS NOT INVOLVED IN THE HYUNDAI RECALL-181 AND IS OUT OF WARRANTY (OIL PAN LEAK FOUND IS SIMILAR TO NHTSA CAMPAIGN NUMBER: XXXXXXXXX). ATTACHING THE RESPONSE FROM HYUNDAI. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196873April 17, 2019
POWER TRAIN
MY VEHICLE SOMETIMES SEEMS TO NOT WON'T TO GO WHEN TAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196994April 17, 2019
ENGINE
HIGH SPEED ENGINE STALL TRAVELLING AT 90MPH ON THE INTERSTATE. A PISTON HAD BLOWN OUT OF THE SIDE OF THE ENGINE. CAR REPAIR WAS COMPLETED ON THE 1ST NOVEMBER 2016, THE ENGINE WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197052April 17, 2019
ENGINE
WHEN ACCELERATING, THE ENGINE VIBRATES SOFTLY AT AROUND 4,000 RPM, DRIVER CAN HEAR THE DOORS AND DASH PANELS VIBRATING. IT HAS BEEN THAT WAY SINCE BRAND NEW. I WENT TO THE DEALERSHIP TO EXPLAIN THE SERVICE PERSONNEL BUT THEY SAY THAT IS NORMAL. ALSO WHEN I START THE ENGINE COLD THERE WAS A NOISE LIKE THE CVVT SPROCKET DIDN'T HAVE SUFFICIENT OIL, ALSO THEY TOLD ME THAT IS NORMAL. AFTER THAT, I CHANGED THE OIL MYSELF AND I FILLED THE ENGINE WITH A SYNTHETIC OIL AND THAT NOISE DISAPPEARED AFTER 1 DAY OF USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197063April 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
***ENGINE TAKING TOO LONG TO START - SMART KEY*** IN SOME CASES IT TAKES TOO LONG THE ENGINE TO START. ENGINE STARTER IS WORKING BUT IS LIKE THE INJECTORS ARE NOT SUPPLYING GASOLINE TO THE ENGINE. IT COULD BE OVER 7 TO 10 SECONDS STARTING THE ENGINE UNTIL THE ENGINE IS RUNNING. AFTER THAT I OPENED THE HOOD AND I FOUND SOME OIL STAINS ON THE VALVE COVER. ALSO WHERE THE PCV VENTILATION IS IT LOOKS LIKE THERE IS SOME OIL VAPORS COMING OUTSIDE. ENGINE IS THE 2.0 GDI (NU ENGINE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196653April 16, 2019
ENGINE
I WAS DRIVING HOME IN MY 2012 HYUNDAI TUCSON WHEN OUT OF NOWHERE MY CAR STARTED TO MAKE AN ALMOST BOILING SOUND AND BEGAN TO STALL AND SMELL OF SMOKE. I PULLED OVER AND A SAFETY TRUCK PULLED OVER BEHIND ME AND ASKED IF I NEEDED ASSISTANCE. I EXPLAINED TO HIM WHAT HAD JUST HAPPENED AND HE OFFERED TO TAKE A LOOK UNDER THE HOOD. THE MECHANIC TOLD ME THAT I COULDN'T DRIVE THE CAR BECAUSE IT WAS A FIRE RISK. HE SAID THAT IT LOOKS LIKE OIL IS LEAKING ONTO MY ENGINE SOMEHOW BUT HE COULDN'T TELL HOW. IT WAS LEAKING INTO MY ENGINE AND YOU CAN SEE IT LEAKING EVERYWHERE, SOME EVEN SPILLED OUT ONTO MY TIRE. I HAD TO HAVE IT TOWED TO A REPAIR SHOP. APPARENTLY THERE WAS A RECALL ON MY CAR AND I DIDN'T RECEIVE ANY NOTICE OF ANY ISSUES UNTIL THE DAY AFTER IT ALMOST CAUGHT ON FIRE AND I HAD IT TOWED. I CALLED HYUNDAI BUT THEY SAID THEY DON'T HAVE A REMEDY FOR THIS YET. MY CAR HAS BEEN AT THE SHOP WAITING FOR A REMEDY TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196689April 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ROUTE 60 HYUNDAI, 8575 20TH ST, VERO BEACH, FL 32966, (772) 569-6004) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196712April 16, 2019
ENGINE
2013 HYUNDAI TUCSON BOUGHT 10/30/17 WITH 31,000 MILES ON IT. IN 06/0?/18 THE ENGINE THREW A ROD. MY SISTER WAS DRIVING ON THE WAY TO WORK WHEN THE CAR STARTED MAKING A LOT OF NOISE AND SHAKING RAPIDLY SHE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND CALL THE POLICE. THE COP TOLD HER THE ENGINE THREW A ROD. ONLY 46,000 SOMETHING MILES ON IT. WE CHANGE THE OIL OURSELVES BECAUSE THAT WAS SIMPLE MAINTENANCE, AND WE DO THIS WITH ALL OUR VEHICLES. BUT FAILURE TO SHOW OUR OIL CHANGE RECEIPTS HAS VOIDED THE WARRANTY ON THE ENGINE. I HAVE DONE RESEARCH AND FOUND OUT THAT THE ENGINE THETTA II HAS BEEN RECALLED BUT ON ONLY CERTAIN TYPES OF HYUNDAI AND KIA MODELS. EVEN THOUGH THE ENGINES ARE THE SAME, AND THE COMPLAINTS ARE THE SAME, AND THE FAILURES ARE THE SAME, THE TUCSON NEEDS TO BE ADDED. WE TOWED THE VEHICLE TO HYUNDAI DEALERSHIP IN LITHONIA GEORGIA AND THEY TOOK ONE LOOK AT THE OIL DIPSTICK AND SAID THE REASON FOR THE ENGINE FAILURE WAS BECAUSE THERE WAS NO OIL. NOW WE HAVE THE VEHICLE SITTING IN OUR GARAGE AND WE DID FURTHER INVESTIGATION AND FOUND A BIG HOLE ON THE ENGINE BLOCK ITSELF, THAT EXPLAINS WHY HYUNDAI'S DEALERSHIP DIAGNOSIS WOULD REPORT NO OIL BECAUSE ALL THE OIL DRAINED OUT THROUGH THE GAPING HOLE IN THE ENGINE. HYUNDAI DEALERSHIP WANTS TO CHARGE US ANOTHER $7,000 TO REPLACE THE ENGINE. EVEN THOUGH WE HAVE MANY MEMBERS ( HYUNDAI THETA II ENGINE FAILURE FACEBOOK GROUP) WHO HAVE BEEN WAITING 6 MONTHS AND ONGOING FOR A REPLACEMENT ENGINE. THEY KEEP POSTPONING BECAUSE THEY HAVE NO ENGINES BECAUSE THE ENGINES HAVE MANUFACTURER DEFECTS CAUSING A BEARING TO PREMATURELY FAIL RESULTING IN CATASTROPHIC ENGINE FAILURE. NOW OUR 2013 TUCSON SITS IN OUR GARAGE WHILE STILL MAKING PAYMENTS $16,000! THEY RECENTLY ADDED 2011-2013 TUCSON TO THE RECALL. FOR SOME REASON OUR 2013 IS NOT.?!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196436April 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 HYUNDAI TUCSON. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BACK AND NECK PAIN. THE PASSENGER SUSTAINED BODY ACHES. THE CONTACT STATED THAT THE INFANT CHILD LOCATED IN THE REAR DRIVER'S SIDE SEAT MAY ALSO HAVE BEEN INJURED. THE CONTACT WAS CURRENTLY EN ROUTE TO THE HOSPITAL TO SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD. IT WAS UNKNOWN IF THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. THE VIN WAS INVALID.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11196116April 14, 2019
ENGINE
THE IDLE COMPONENT ON THE ENGINE SPUTTERS. IT'S BEEN SPUTTERING SINCE I BOUGHT THE VEHICLE BRAND NEW OFF THE LOT. I MENTIONED IT TO THE DEALER. THEY SAID IT WAS NOTHING, BUT THE SPUTTERING IS GETTING WORSE AND AS THE CAR SITS IDLING WHILE PRESSING THE BRAKES OR IN PARKED OUT NEUTRAL IT'S SPUTTERS LIKE IT'S GOING TO CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196170April 14, 2019
POWER TRAIN
FROM A STATIONARY POSITION, WHEN YOU APPLY THE GAS, THE CAR MAY LURCH AND JERK LIKE THE CLUTCH ISN'T FULLY ENGAGING AND THEN NOT MOVE AT ALL UNTIL THE IGNITION IS TURNED OFF AND BACK ON AGAIN. THIS CAN OCCUR IN REVERSE AS WELL. SOMETIMES, WHEN SITTING ON AN INCLINE, IN GEAR AND MAYBE WAITING FOR TRAFFIC TO CLEAR, THE CAR WILL ROLL BACK WHILE MOVING MY FOOT FROM THE BRAKE TO THE ACCELERATOR. THIS CAR HAS AN AUTOMATIC TRANSMISSION. THIS HAS HAPPENED ON CITY STREETS AND THE LAST OCCURRENCE WAS OUTRIGHT DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195749April 12, 2019
ENGINE
THERE IS A RECALL OUT ON MY VEHICLE. MANUFACTURER RECALL NUMBER 181/NHTSA RECALL NUMBER 19V063. THE PROBLEM IS THAT THERE IS NO REMEDY YET AVAILABLE FOR THIS AND THEY ISSUED THE RECALL IN FEBRUARY. I TOOK MY VEHICLE IN FOR P.M. SERVICE AT THE HYUNDAI DEALERSHIP, AND THEY TOLD ME MY VEHICLE WAS INDEED SYMPTOMATIC OF THE NATURE OF THE RECALL (LEAKING FLUID BETWEEN ENGINE BLOCK AND OIL PAN), BUT THAT HYUNDAI DID NOT YET HAVE A REMEDY. WHEN I LOOK UP THE RECALL ON THE NHTSA WEBSITE, IT SAYS,"IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA..." I FEEL AS THOUGH, GIVEN THE POTENTIAL RISK (FAILURE AT HIGH SPEED/POSSIBLE ENGINE FIRE) AND TIMELINE (RECALL ISSUED IN FEBRUARY - NO REMEDY YET AVAILABLE IN MID APRIL), HYUNDAI HAS INDEED FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. FURTHERMORE - I HAVE RECEIVED NO OFFICIAL COMMUNICATIONS FROM HYUNDAI REGARDING THIS MATTER WHICH I FIND UNPROFESSIONAL AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195758April 12, 2019
SEATS
THE ELECTRIC MOTOR IN THE DRIVERS SEAT DOESN'T WORK. SEAT WILL NOT MOVE AT ALL. IT IS STUCK. WE WERE TOLD THE MOTOR IS SHOT. WE PUT IN DIFFERENT FUSES AND HAD A MECHANIC LOOK AT IT WITH NO LUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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