Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11425760July 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The driver side window motor failed and window is stuck in the closed position. The front passenger window motor has failed and that window is stuck in the down position. Last, we are unable to open the driver side rear door where my daughter sits from the inside or outside. This is not only frustrating but a major safety issue for occupants in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425803July 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The doors are not opening. In some instanced both outside and inside the vehicle. The door handles are being pulled, but the door does not open. My wife is having the same issue with her vehicle which is the same make and model, just 1 year older model. This could represent a major danger to the occupants in an emergency if they cannot get into or out of the vehicle. After doing an online search about this manufactures defect, I have discovered that thousands of owners are having the same issue. I have also discovered that this issue was identified in Korea and corrected there. Thank you for contacting Hyundai Customer Care Center. We are sorry to hear about the concerns with the door acuator on your 2017 Hyundai Tucson. However, we would be happy to further assist you. We have determined your vehicle is affected by the following campaign: 195 - Tucson ABS We have determined your vehicle is not currently affected by any other campaigns. Additional information can be found utilizing your Vehicle Identification Number (VIN) at www.hyundaiusa.com/campaignhome. We recommend you contact your preferred dealer to schedule an appointment for your vehicle to be inspected by a certified Hyundai technician. To locate your nearest dealer, please visit www.hyundaiusa.com/dealer-locator to schedule your appointment. If you prefer, you can reach us by calling our toll-free number and referencing case number 18431151. Thank you for being a valued member of our Hyundai Family. Respectfully, Hyundai Customer Care Hyundai Customer Care: (800) 633-5151 Hyundai Bluelink Customer Care: (855) 225-8354 Monday-Friday 6:00 AM-5:00 PM Pacific Time Saturday 6:30 AM-3:00 PM Pacific Time Sunday Closed For open campaign information, please visit: www.hyundaiusa.com/campaignhome
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425601July 20, 2021
ENGINE
Driving on highway 65miles an hour plus, car started making horrible knocking/banging sound. No lights or indicators had went off. I pulled off highway and car just stopped and died. From full speed. Had I not pulled off the highway or was unable to get over it would have stopped without warning and someone could have hit me. I towed the vehicle straight to Hyundai. They told me it was internal engine failure in the lower bearing system. They recommended a full engine replacement. No warning lights. Car was maintained with ALL suggested maintenance and oil changes. My particular car is not under recall however this issue in the 2013 Hyundai happens too frequently for it to be a coincidence. In a well maintained car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425606July 20, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The back drivers side door will not open. Can not get child out of car in an emergency situation because the door can not be unlocked or opened. This seems to be a problem for other Hyundai Tuscons. There was no warning about this issue. I went to open the door to let my child out and the door could not be opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425633July 20, 2021
ENGINE
I purchased this vehicle after it had been leased. I purchased it with 48K miles in December 2018. I have maintained the vehicle, per the manufacturer's guidelines. In July 2021,at 69K miles, a high-pitched whirring sound came from engine when gas was applied. The noise did not occur when vehicle is in idle. The noise came suddenly when I was accelerating getting on a highway (on ramp). I took to my trusted mechanic immediately and they haven't been able to diagnose the issue at this time. However, they found busted metal pieces in the pan and have ruled out more common issues, like serpentine belt, timing belts, and exhaust. My mechanic was so far into the engine trying to find the clearly broken part (or parts), that it will be more cost effective to just replace the engine. I contacted my local Hyundai dealership, and they ignored my emails (until this point). A safety concern is that the car could still be driven, even though there was clearly something wrong with the engine. There were no warning lights of any kind in the dash, before or after the engine sound came on. Also, a qualified mechanic could not find/replace the broken part, and Hyundai is ignoring my engine issue requests. I also contacted Hyundai USA and am waiting for a response. The vehicle's engine, if defective, is out of warranty because I am second owner. The second owner warranty only lasts to 60K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425640July 20, 2021
ENGINE
Engine failure. I changed car oil and filter every 3,000 miles. A strong noise came from the engine and Pep Boys mechanic say I needs oil. I changed oil ,drove one mile and the car stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425688July 20, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On May 17th my engine locked up as I was pulling out of a driveway. Check Oil light came on a split second before the car locked up. It was not even enough time for me to safely turn off the engine. Upon my own inspection there was no oil on my oil stick even though car receives regular maintenance. Car is now at the closest dealership for TOTAL ENGINE REPLACEMENT. Problem was confirmed to be an issue with the bearings. Communication with the dealership has been poor but I believe inspection is available. They have not completed the repair as they are waiting on a back ordered part. I was about 1.5 hours away from home about to head over a very dangerous 2 lane bridge with no shoulder. I think I would have lost it if I broke down on the bridge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425698July 20, 2021
ENGINE
2.4 Theta-II engine failed at 95k miles. The engine is the same engine recalled on the santa fe and sonata and dealer does not want to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425384July 19, 2021
ENGINE
Noticed a knocking had started and soon after the car stalled on the freeway. Towed to mechanic and then dealership. Engine failure. Metal shavings found in oil. Failed rod bearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425565July 19, 2021
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sometimes the auto hold will turn orange and the button sinks in and freezes there. I cannot release it and it does not operate at all. It has happened twice since I got the one recall fixed, once before the recall. I thought the recall would fox it and the dealership thought so also but it did not solve the issue. Since the dealership has new management I have received no assistance from them. The new management has very poor customer service since the change and are still repairing the damage to my engine they said they caused, but i believe could be something to do with a lawsuit which is why they refuse to speak with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425090July 16, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The Doors are failing. Eventually, the actuator fails and cables stretch due to use. The door cannot be opened from the inside nor the outside. In an emergency situation where a door needs to be opened from the exterior even when the doors are unlocked, an emergency responder would not be able to access the vehicle. Additionally, if the vehicle had an emergency situation where the occupants of the vehicle needed to disembark the vehicle, the vehicle doors do not open even though child locks are no engaged. This is a very serious and high risk of concern and issue and must be brought forward for review and resolved as soon as possible. Bringing this vehicle to the dealership for repairs does not always guarantee proper repair. If the actuators are at fault and that is being replaced with the same Original Equipment Manufacture parts, this is going to be an ongoing issue possibly deadly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424915July 15, 2021
ENGINE
We bought our 2017 Tucson with about 40000 miles in 2019. We have had some issues that are to be covered by the warranty. The last was the engine going. I was extremely religious about regular maintenance and always took it to the dealership to have the oil changed and other work every 3000. 2 of the last 4 oil changes cost me over $400 and $600 due to what I thought was work required to maintain the warranty, finding out later that this was false and the service people lied. In the last 4 oil changed I reported excessive oil consumption, 1 qt per 1000 miles at least. They told me this was normal and to be expected. I was 4 hours in to a 8 hour drive when the engine failed. I had checked and filled the oil before I left, in 4 hours it consumed over 3qts. It took me at least a month of dealing with the warranty company to cover as we had a lifetime powertrain warranty. They were not going to cover it due to lack of lubricant. As I told them the engine was failing before this incident. The dealer did not record my requests to find the oil consumption problem. It has now been 4 months, still making car payments and waiting for them to put a used engine in it. We were not offered a choice of whether used or rebuild. This is a known problem and have found class action suits for similar vehicles but for whatever reason earlier and later models are included, same engine and same problem as those part of the class action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424945July 15, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
Purchased a new 2022 SUV Tucson on 5/22/21. While driving on a busy street 6/7/21 during work traffic the vehicle just cut off without warning. With horns blaring I managed to coast to the right blocking traffic leaving one lane open for moving traffic. Vehicle after a couple of tries would start but would not move when gear was placed in Drive or Reverse. Hyundai Roadside Assistance notified vehicle towed to closest Hyundai Dealership. This was dangerous vehicles were almost running into the back of my SUV while abruptly stopping. I exited the vehicle while waiting for the tow truck in fear of vehicle being hit placing myself and others at risk of an accident. Informed by Asst. Service Manager at Hyundai Dealership that no one was trained to work on the 2022 TUCSONs at the Dealership. As a Public Safety measure at least some employees at each dealership should be trained to work on all newly released vehicles before they are placed on the market. Notified on June 15, 2021 that the vehicle has a limp mode/ limp node problem. June 16, 2021 I was informed by Hyundai dealership that the 22 TUCSON has a mechanical defect, transmission fluid was leaking which now the Transmission needs to be replaced. The newly purchased vehicle currently has only around 370 miles on it. I thought vehicles go through an inspection before leaving factory and after they reach the dealership before being sold. This I consider to be another safety issue anything can happen during transport. A repurchase/buyback from Hyundai wasn't approved. The vehicle is available for inspection upon request. Vehicle is ready and will be picked up from the dealership requesting an invoice of the repair work completed for viewing. This vehicle could have caused a catastrophic deadly occurrence
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424675July 13, 2021
SERVICE BRAKES
TOWNE HYUNDAI ,DENVILLE, NJ, HAS BEEN GIVING ME THE RUNAROUND SINCE MARCH 2021, WHEN I FIRST CONTACTED THEM ABOUT THE RECALL. THREE CONVERSATIONS OVER THE NEXT SEVERAL MONTH GOT ME NOWHERE. THEY SAID THEY DONT HAVE PARTS. I EVEN CONTACTED THEIR COPRPORATE HEADQUARTERS, WITH NO RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424626July 13, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Hyundai Tucson. The contact received a recall notification for NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424391July 12, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the part to the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424250July 10, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2016 Hyundai Tucson rear passenger door is stuck closed. When door has been unlocked, door cannot be opened either from the inside or the outside of the vehicle using the door handles. The Passenger becomes trapped inside the car and should something happen, they cannot exit the car immediately if needed. Someone on the outside of the car is unable to open the door to assist any passenger trapped inside. A dealer or independent service has not yet reproduced or confirmed the problem and I will be contacting my dealer to have them address the issue. However, after researching this problem, I found numerous posts complaining that this fix is very costly and it is possible that all four doors will experience this same problem soon. At this time, no manufacturer, police, insurance representatives or others have inspected the vehicle but based on the numerous complaints online, this issue should already be a recall on these vehicles. The only symptom was that the door did not open once it had been unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424068July 9, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Tucson. The contact received a notification for NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the parts for the recall repair were unavailable. The dealer had been notified about the issue however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424083July 9, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Tucson. The contact stated while driving 75 mph, the contact heard a clicking sound coming from the engine compartment. The contact stated moments later, a loud explosion came from the rear of the vehicle. The contact saw smoke coming from the rear of the vehicle. The vehicle stalled while driving to the side of the roadway. The vehicle was towed to a local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact stated that the vehicle was serviced two years prior under NHTSA campaign number: 19V063000 (Engine and engine cooling) which the contact related to the failure. The manufacturer was not informed of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423988July 8, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Hyundai Tucson. The contact stated while driving 35-40 mph and making a turn, the brake pedal was depressed however, the vehicle failed to respond. The passenger engaged the parking brakes to stop the vehicle. The engine, battery, and oil warning lights were illuminated. Additionally, while driving the engine ceased. The contact received notification of NHTSA campaign number: 20V543000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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