Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10342200July 9, 2010
SUSPENSION:REAR
ON JUNE 30, 2010 AT APPROX 9:50 AM CDT, I SUDDENLY LOST CONTROL OF MY 2001 HYUNDAI SANTA FE WHILE DRIVING APPROXIMATELY 65 MPH ON THE HIGHWAY IN OKLAHOMA CITY, OK. MY VEHICLE BEGAN TO SWERVE AS IF ON A SHEET OF ICE. ROAD CONDITIONS WERE ACTUALLY OPTIMAL WITH NO WATER, ICE OR OTHER ADVERSE ROAD CONDITIONS. I WAS ABLE TO WRESTLE MY VEHICLE OFF THE HIGHWAY ONTO AN EXIT WHILE GENTLY APPLYING MY BRAKES TO GRADUALLY REDUCE SPEED. THE VEHICLE WAS CANTED ON THE ROADWAY (REAR END SIGNIFICANTLY DISPLACED TO RIGHT) AS I DROVE IT TO A NEARBY REPAIR SHOP. I WAS BASICALLY DRAGGING THE REAR END BEHIND ME. A FRIEND CONFIRMED THIS APPEARANCE AND THAT THE PASSENGER-SIDE REAR TIRE WAS ALSO DEVIATED TOWARD THE RIGHT AND THAT BOTH TIRES WERE ANGLED INWARD AS HE FOLLOWED ME TO THE REPAIR SHOP. AT THIS TIME, I WAS UNAWARE OF A SAFETY RECALL (NHTSA ACTION # EA08023, RECALL CAMPAIGN # 09V123000) THAT APPLIED TO MY VEHICLE. THE REAR TRAILING ARMS ARE SUSCEPTIBLE TO CORROSION AND FAILURE. UNFORTUNATELY, ONLY OWNERS WHO HAD PURCHASED THAT VEHICLE IN A SALT-BELT STATE, OR WERE REGISTERED IN A SALT-BELT STATE AT THE TIME OF THE RECALL (APRIL 2009) WERE NOTIFIED OF THE DANGER. MY VEHICLE HAD BEEN PURCHASED IN OREGON AND I HAVE RESIDED IN OKLAHOMA FOR THE 4 YEARS. I DID SPEND 4 YEARS DRIVING THIS VEHICLE IN 2 SALT-BELT STATES, HOWEVER, EXPOSED TO THE CONDITIONS THAT ACCELERATED THE CORROSION OF THE FLAWED PARTS. AFTER I DISCOVERED THIS RECALL ON MY OWN ON 7/8/2010, I GOT THE VEHICLE TOWED TO EDMOND HYUNDAI IN EDMOND, OK AND BEGAN TRYING TO GET THIS RECALL WORK DONE. THE SERVICE MANAGER AGREED THAT BOTH REAR TRAILING ARMS HAD FAILED AND HAD SIGNIFICANT CORROSION. HYUNDAI AGREED TO REPLACE THE REAR TRAILING ARMS, BUT HAS REFUSED TO PAY FOR TOWING AND OTHER VEHICLE DAMAGES THAT RESULTED FROM THIS COMPONENT FAILURE. THEY ALSO REFUSED TO PROVIDE A VEHICLE WHILE MINE IS IN THE SHOP OR PAY FOR A COMPARABLE RENTAL VEHICLE. I HAVE ESCALATED THIS TO HYUNDAI'S NATIONAL OFFICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342061July 8, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AUTOMATIC ANTI-LOCKING BRAKE SYSTEM SHUTS ON AND OFF WITHOUT WARNING. THE DEALER WOULD NOT DIAGNOSE THE FAILURE SINCE THE VEHICLE WAS NOT LISTED UNDER RECALL CAMPAIGN NUMBER 04V131000, SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE WHICH WAS RELATED TO THE ANTI-LOCK BRAKING SYSTEM. THE FAILURE AND CURRENT MILEAGES WERE 61000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341616July 6, 2010
STEERING, WHEELS
I WAS DRIVING ON THE HIGHWAY ABOUT 65 MILES AN HOUR AND THE FRONT WHEEL LOCKED UP. THE CAR PULLED TO ONE SIDE, LOST CONTROL, AND WENT OFF THE ROAD. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS A SENSOR WITH THE CRUISE CONTROL, THE ESC, AND SOMETHING WITH THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341671July 6, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 55 MPH A NOISE WAS COMING FROM THE REAR PASSENGER SIDE WHEEL. UPON EXAMINING THE VEHICLE, THE CONTACT NOTICED THAT THE WHEEL WAS VERY HOT AND SMELLED AS IF IT WAS BURNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE BRAKE CALIPERS WERE COVERED WITH RUST. HE WAS ALSO INFORMED THAT HE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 30,731.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10340733June 30, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE ELECTRONIC CONTROL MODULE WAS REPROGRAMMED. APPROXIMATELY FOUR MONTHS LATER THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE ELECTRONIC CONTROL MODULE WAS AGAIN REPROGRAMMED. THE FOLLOWING DAY WHILE DRIVING AT APPROXIMATELY 55 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS BEING EXAMINED FOR THE CAUSE OF FAILURE. THE VEHICLE HAS NOT BEEN SERVICED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339866June 24, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY 2002 HYUNDAI 2002 SANTE FE HAS A 2-PART CATALYTIC CONVERTER. HYUNDAI HAS A WARRANTY--REQUIRED BY FEDERAL LAW, I UNDERSTAND--THAT COVERS THIS FOR 8 YEARS, 80,000 MILES. MY CAR IS WITHIN THAT CRITERIA. THE SECOND CONVERTER BROKE OFF, AND NEITHER NOW WORK. HYUNDAI AND ITS DEALER, MARHOFER HYUNDAI OF CUYAHOGA FALLS, OHIO, REFUSE TO HONOR THE WARRANTY, BECAUSE THE MAIN CONVERTER WOULD WORK IF THE SECOND, AND AN ENTIRELY NEW EXHAUST SYSTEM, WERE INSTALLED. THE CAR IS UNDRIVEABLE, SOUNDING LIKE A TRUCK AND SPEWING EXHAUST. ANOTHER SHOP IS REPLACING THIS, AND THE OWNER TOLD ME HIS VENDOR HAS JUST SOLD FIVE OF THESE CONVERTERS/EXHAUST SYSTEMS. THE SHOP JUST PUT ONE IN ON A HYUNDAI SANTE FE, AND MINE WILL MAKE SEVEN IN A SMALL CITY (AKRON) IN A VERY SHORT PERIOD OF TIME. YET HYUNDAI WILL DO NOTHING, AND MARHOFER WANTS $2,000 FOR THE WORK. THIS PROBLEM IS A SAFETY ISSUE BECAUSE EXHAUST FROM THE BROKEN CONVERTER COULD ENTER THE VEHICLE AND CAUSE INJURY TO THE DRIVER AND PASSENGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339549June 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, ELECTRIC
ON APRIL 24,2010 I WAS UNLOADING MY 2009 HYUNDAI SANTA FE IN THE DRIVEWAY. WHEN I GOT OUT OF THE SUV AND TOOK MY FOOT OFF THE BRAKE THE SUV ROLLED FORWARD A FEW INCHES. I PUT MY FOOT ON THE BRAKE TOOK IT OFF AND WIGGLED MY BODY TO SEE IF IT WOULD HOLD. I EXITED THE SUV AND SPENT THE NEXT 10 MIN, UNLOADING IT. WHEN WE WERE FINISHED I DECIDED TO LEAVE SUV IN DRIVEWAY AND OPENED THE DOOR TO REMOVE THE KEY. I LEANED IN AND GRABBED THE STEERING WHEEL AND REACHED OVER TO PULL OUT THE KEY. SUDDENLY THE SUV STARTED TO ROLL DOWN THE DRIVEWAY AND DRAGGED ME WITH IT. IT THREW ME TO THE GROUND AND ROLLED OVER MY RIGHT FOOT AND LEFT KNEE AREA OF MY LEG AND KEPT ON ROLLING INTO THE MIDDLE OF THE STREET. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10339261June 21, 2010
VEHICLE SPEED CONTROL
WHILE DRIVING ON HIGHWAY, GAS PEDAL STOP RESPONDING. I WAS ABLE TO GO TO THE CURB AND PUT CAR INTO PARKING, THEN I HAD PROBLEM TO SHUT ENGINE OFF, ONLY SECOND OR THIRD ATTEMPT WAS SUCCESSFUL. AFTER COUPLE OF MINUTES I START THE IGNITION AND ENGINE WARNING LIGHT COME ON . CAR IS DRIVABLE, BUT IT HESITATES WHEN I PUSH THE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339268June 21, 2010
TIRES
MY 2007 HYUNDAI HAS A PROBLEM WITH THE WEARING ON THE FRONT TIRES. I PURCHASED IT IN JANUARY OF 2008, AND HAVE HAD TO REPLACE THE FRONT TIRES TWICE. THIS CAUSES THE VEHICLE TO SKID AND BRAKING IS SOMEWHAT DIFFICULT. I TOLD THE DEALER, BUT THERE WAS NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339327June 21, 2010
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC, TIRES
THE LEFT FRONT COIL SPRING ON MY 2005 HYUNDAI SANTE FE BROKE WHILE TAKING OFF FROM A STOP CAUSING THE LEFT FRONT TIRE TO BLOW OUT AND THE BRAKE LINE TO BE DAMAGED. IT WAS BROUGHT TO THE DEALER THE SPRING, ON THE RIGHT HAND SIDE OF THE VEHICLE WAS FOUND TO BE BROKEN AS WELL. BOTH FRONT SPRINGS, LEFT TIRE AND BRAKE LINE WERE REPLACED. I ASKED THE SERVICE WRITER AT THE DEALER IF HE'S SEEN THIS BEFORE AND HE SAID HE HAD ONE OTHER TIME. THIS ISSUE SHOULD BE LOOKED INTO WITH THE SANTE FE'S AS THESE PARTS SHOULD NOT HAVE BROKE ON A VEHICLE WITH 40,000 MILES ON IT, AS WELL AS IF I WERE AT HIGHWAY SPEED I'M QUITE SURE THERE WOULD HAVE BEEN A BAD ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339151June 19, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY
ENGINE STALLED SUDDENLY ON SEVERAL OCCASIONS WHILE DURING LOW SPEED, AT IDLING OR AT A CONSTANT SPEED AS A RESULT WITH FULL LOSS OF POWER, BRAKING, AND STEERING. CAR DID START BACK UP FINE, BUT WOULD EVENTUALLY EXHIBIT SAME BEHAVIOR AGAIN ALONG WITH ERRATIC RPM SURGES. MY LOCAL MECHANIC ATTRIBUTED THE PROBLEM TO A BAD CRANK SHAFT POSITION SENSOR CPS. HE ADVISED I CONTACT THE DEALER SINCE THERE IS AN OPEN RECALL ON THIS EXACT PART AND SAME ISSUE REGARDING 2.7 V6 ENGINE RECALL #03V030000 I CONTACTED THE DEALER TO DISCUSS AND PROVIDED MY VIN NUMBER, HOWEVER THEY INDICATED MY VEHICLE WAS NOT PART OF THE RECALL. MY LOCAL MECHANIC REPLACED THE CPS SENSOR AS PER RECALL, AND CONFIRMED THE DAMAGED CPS SENSOR WAS THE ORIGINAL PART, AND THE ISSUE WAS ULTIMATELY RESOLVED. THIS OPEN RECALL 03V030000 AFFECTS APPROXIMATELY 25,000 VEHICLES, I BELIEVE THIS SAFETY ISSUE IS MUCH LARGER AND SEVERAL COMPLAINTS EXIST WHERE CONSUMERS ARE BEING TOLD BY THE DEALER THAT THERE VIN NUMBER IS NOT PART OF RECALL 03V030000, YET EXHIBITING THE SAME ISSUES WITH THE DEFECTIVE CPS AND ULTIMATELY PAYING FOR THIS PART THEMSELVES. THIS RECALL SHOULD BE EXPANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336159June 14, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE TACHOMETER READ ZERO AND THE VEHICLE VIOLENTLY JERKED AND THEN RESTARTED ITSELF. THE FAILURE WOULD OCCUR INTERMITTENTLY AND OFTEN TIMES, THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE HE WAS INFORMED THAT THE CRANKSHAFT POSITION SENSOR HAD FAILED AND WOULD NEED TO BE REPLACED. THE MANUFACTURER ADVISED THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336252June 14, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE ENGINE REVVED WHICH CAUSED THE RPMS TO INCREASE EXCESSIVELY HIGH. THE BRAKES WERE APPLIED AND THE GEAR WAS SHIFTED INTO THE PARK POSITION TO STOP THE VEHICLE. THE VEHICLE RESTARTED AND WAS DRIVEN TO A PARKING LOT, AND THE ENGINE WAS TURNED OFF. THE CONTACT WAITED FIFTEEN TO TWENTY MINUTES BEFORE RESUMING TO OPERATION WITH EXTREME CAUTION. CURRENTLY, THE VEHICLE WAS BEING DIAGNOSED AT AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335774June 11, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. WHILE DRIVING AT 80MPH THE CONTACT ATTEMPTED TO CHANGE LANES AND THE VEHICLE STARTED TO LOOSE POWER, THE STEERING FAILED, AND THE SERVICE ENGINE LIGHT ILLUMINATED. SHE WAS ABLE TO MOVE THE VEHICLE UNTO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO RECREATE THE FAILURE. THE DIAGNOSTIC TESTING DID NOT PRODUCE A FAILURE CODE, THEREFORE THE DEALER STATED THE VEHICLE WAS OUT OF GAS. ON JUNE 8, 2010 WHILE REVERSING FROM THE DRIVE WAY THE FAILURE RE-OCCURRED. THE GEAR DID NOT RELEASE FROM REVERSE AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED THE GARAGE TO BE DIAGNOSED. THE FAILURE MILEAGE WAS 541 AND THE CURRENT MILEAGE WAS 21,817.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335780June 11, 2010
VEHICLE SPEED CONTROL
PURCHASED 2009 HYUNDAI SANTA FE FROM HERRNSTEINS HYUNDAI OF CHILLICOTHE, OH. IN JANUARY 2010. ON TWO SEPARATE OCCASIONS; ONCE IN MARCH, AND ONCE IN JUNE ON 315 COLUMBUS, OHIO. THE FIRST TIME IT OVER ACCELERATED I WAS ATTEMPTING TO PASS ANOTHER VEHICLE. I ACCELERATED TO PASS AND THEN WAS ATTEMPTING TO SLOW BACK DOWN WHEN I HEARD THE ENGINE REV AND FELT THE VEHICLE SPEED UP. I DO NOT AND DID NOT USE THE CRUISE CONTROL. THE BREAKS ONLY SLOWED THE VEHICLE I COULD NOT GET IT STOPPED. I DID MANAGE TO SHIFT INTO NEUTRAL AND AS THE ENGINE CONTINUED TO REV, I TURNED THE VEHICLE OFF. UPON RESTARTING IT WAS OK. THE SECOND TIME I WAS ACCELERATING TO MERGE, UPON COMPLETION OF THE MERGE I ATTEMPTED TO LET OFF THE ACCELERATOR AND SLOW DOWN. AGAIN THE ENGINE REVVED, AND I FELT THE VEHICLE SPEEDING UP. I APPLIED BREAKS FORCEFULLY LIKE BEFORE THE VEHICLE SLOWED A BIT BUT SPED BACK UP I CONTINUED TO BREAK USING BOTH FEET AND THE VEHICLE SLOWED AND WAS THEN OK. WE REPORTED THIS TO THE DEALERSHIP EACH TIME IT OCCURRED. THEIR RESPONSE WAS THAT IT DID NOT SHOW A CODE. AFTER THE SECOND EVENT HERRNSTEINS HAS SHOWN CONCERN AND REALIZES THEIR IS A PROBLEM. HOWEVER THE HYUANDI CORP. HAS TAKEN THE STANCE WITH US THAT THEY DO NOT HAVE A PROBLEM WITH SUA IN THEIR VEHICLES AND THAT OURS IS SAFE TO DRIVE. I SUPPOSE BECAUSE I DID NOT GET KILLED OR KILL SOMEONE ELSE THAT I CAN NOT PROVE IT HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335789June 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE BEHIND A CAR GOING APPROXIMATELY 5 MPH IN A PARKING LOT WAITING FOR THE CAR AHEAD OF US TO TURN INTO A LANE AND INTO A PARKING SPOT WHEN OUR CAR - A HYUNDAI 2004 SANTA FE - SUDDENLY ACCELERATED ONCE AND THEN AGAIN HITTING THE CAR IN FRONT OF US, TWICE. AFTER WE HIT THE CAR THE FIRST TIME WE TRIED TO BRAKE BUT EVEN THOUGH HE HAD HIS FOOT ON THE BRAKE THE CAR ACCELERATED AGAIN. WE REPORTED THE ACCIDENT TO THE INSURANCE COMPANIES - TOOK THE SUV TO THE HYUNDAI DEALERSHIP - REPORTING THE INCIDENT TO THEM - THEY DID SOME KIND OF A TEST AND TOLD US THERE WAS NOTHING WRONG WITH THE CAR. WHEN THE CAR IS IN NEUTRAL THE RPMS RACE HIGH - AND SINCE THAT ACCIDENT I HAD THE CAR IN REVERSE AND IT STARTED TO ACCELERATE FORWARD AGAIN. WE LOOKED ON THE IN INTERNET AND THERE ARE MANY OF THESE SAME COMPLAINTS SO WHY IS HYUNDAI DENYING THIS HAPPENS TO THE CAR? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10335743June 10, 2010
TIRES, SUSPENSION
2007 HYUNDAI SANTA FE - THE TIRES ARE PREMATURELY WEARING OUT. EVERY 15 MONTHS OR SO THE TIRES MUST BE REPLACED. GOOD TIRES AND ROTATED REGULARLY. THERE IS SOMETHING WRONG. THERE ARE TOO MANY OTHER PEOPLE WITH THE SAME PROBLEM. THE DEALER HAS REPLACED SWAY/TIE RODS,ALIGNED TIRES, STILL TIRES WEAR OUT. VEHICLE IS STILL UNDER WARRANTY BUT THE COST OF THE TIRES COMES OUT OF MY POCKET. SOMETHING MUST BE DONE TO IDENTIFY THE CAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335067June 7, 2010
STEERING
POWER STEERING FAILED DUE TO RUSTED FLUID LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334523June 4, 2010
VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL
WHILE PULLING INTO HEAD-IN PARKING SPACE, 2009 HYUNDAI SANTA FE SUDDENLY ACCELERATED. HIT A CONCRETE WALL, CAUSING SIGNIFICANT RADIATOR AND FENDER DAMAGE (ESTIMATED TOTAL REPAIR COSTS OVER $8000). DRIVER SUFFERED SCRAPES AND BRUISES ON NECK/CHEST FROM SEATBELT/STEERING WHEEL, BRUISING ON KNEE, AND HEAD PAIN . CHILD IN REAR BOOSTER SEAT SUFFERS NECK PAIN. AIR BAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10334462June 3, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING AT APPROXIMATELY 20 MPH, THE CONTACT DEPRESSED THE HORN AND THE AIR BAG WARNING LIGHT ILLUMINATED ON THE DASHBOARD. THE DEALER ADVISED THE CLOCK SPRING WOULD NEED TO BE REPLACED. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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