Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10372580December 27, 2010
SERVICE BRAKES, HYDRAULIC
WE HAVE A 2008 HYUNDAI SANTA FE. SEVERAL TIMES NOW IT HAD UNEXPECTED BRAKE FAILURES. LAST TIME ON DECEMBER 19 2010. I TRIED TO STOP THE CAR IN THE INTERSECTION ON RED LIGHT. THE BRAKE WENT TO THE FLOOR AND THE CAR ENTERED THE INTERSECTION. SECOND TIME I HIT THE PEDAL AND IT STOPPED. THEN WHEN I ARRIVED HOME I TRIED TO PARK AND IT HAPPENED AGAIN. THERE WERE SIMILAR PROBLEMS ALSO IN 2009. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM. I DRIVE MY CAR IN SCHOOL ZONES. AND THIS THING HAPPENED IN THE SCHOOL PARKING LOT TOO. I DO NOT FEEL SAFE DRIVING THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372401December 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A PRE-OWNED 2010 HYUNDAI SANTA FE ON 12/13/10 WITH ~14K MILES I WAS DRIVING TO PHOENIX TODAY 12/25/10 AND WHEN LEAVING A STOP LIGHT THERE WAS A CLUNK AND THEN MY TRANSMISSION WENT OUT. AFTER DOING RESEARCH TODAY I HAVE FOUND THAT 2010 SANTA FE'S HAVE ISSUE WITH THEIR TRANSMISSION BUT NO RECALLS HAVE BEEN ISSUED. ME AND MY 13 YEAR OLD DAUGHTER ARE NOW STRANDED IN PHOENIX UNTIL WE CAN GET IT REPAIRED. PLEASE PUSH FOR A RECALL SO THIS STOPS HAPPENING TO PEOPLE AND HYUNDAI CORRECTS THIS PROBLEM ONCE AND FOR ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372736December 20, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
WHILE TURNING THE STEERING WHEEL OF MY SUV TO PULL INTO A PARKING SPACE IN A LARGE GROCERY STORE PARKING LOT, THE SUV INVOLUNTARILY ACCELERATED FORWARD AT A GREAT AMOUNT OF SPEED. I APPLIED THE BRAKE FIRMLY, BUT THE SUV CONTINUED TO SPEED FORWARD INTO THE PARKING SPACE. MY FEAR WAS THAT THERE WAS A CAR IMMEDIATELY IN FRONT OF ME THAT WAS PARKED FACING IN. I ASSUMED THAT THE ONLY WAY I WAS GOING TO STOP WAS IF I CRASHED HEAD ON WITH THE CAR OPPOSITE ME. FORTUNATELY, I HAD THE BRAKE ALMOST TO THE FLOOR OF THE SUV WHEN IT FINALLY LURCHED TO A STOP. I THEN CALLED THE DEALERSHIP WHO SENT A TOW TRUCK TO PICK UP THE VEHICLE. IT HAS BEEN AT THE DEALERSHIP SINCE APPROXIMATELY 4:30 P.M. ON FRIDAY, DECEMBER 17, 2010. THE DEALERSHIP SAID THEY WOULD LOOK AT IT TODAY, MONDAY, DECEMBER 20. I HAVE YET TO HEAR FROM THEM THIS MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371841December 20, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 5-10 MPH THE DRIVERS SIDE BALL JOINT SNAPPED. THE VEHICLE CROSSED THREE LANES AND CAME TO A STOP. A POLICE REPORT WAS FILED. SHE STATED THAT NO ONE WAS INJURED. THE VEHICLE WAS TOWED TO THE COUNTY IMPOUND LOT. THE TOW COMPANY DRIVER ATTEMPTED TO STRAIGHTEN OUT THE WHEELS BUT FLUID WAS LEAKING FROM THE FRONT BALL JOINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371656December 18, 2010
AIR BAGS, SERVICE BRAKES, HYDRAULIC, SUSPENSION
THIS COMPLAINT REFERS TO THE SRS AIRBAG SYSTEM IN THE SANTA FE. WHILE THE AIRBAG SYSTEM IS INTACT I HAVE BEEN TOLD BY A CERTIFIED HYUNDAI REPAIR CENTER THAT THE CLOCK SPRING AND THE JUNCTION BOX HAVE FAILED. GIVEN THE PREMATURE NATURE OF THIS FAILURE I BELIEVE THAT THIS SYSTEM IS FLAWED AND REPRESENTS A WIDESPREAD HAZARD TO THE AMERICAN PUBLIC. IN ADDITION, ALL FOUR BRAKE ROTORS AND THE SWAY BAR NEEDED TO BE REPLACED WITH LESS THAN 70,000 MILES DUE TO EXCESSIVE WEAR WHICH RENDERED THEM UNSAFE (ACCORDING TO THE AFOREMENTIONED CENTER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371045December 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT OUR 2010 SANTA FE WITH 2700 MILES (THE OWNERS WIFE HAD BEEN DRIVING IT) ON NOVEMBER 11TH. ALMOST IMMEDIATELY I NOTICED THAT IT BANGED LOUDLY AND LURCHED SOMEWHAT UPON GOING FROM REVERSE TO DRIVE. IT DOES IT AT ANY TIME OF DAY SO IT'S NOT LIMITED TO COLD STARTS. BROUGHT INTO DEALERSHIP WHERE THEY TESTED AND RESET THE COMPUTER. MY SERVICE MANAGER SEEMED TO BE AWARE OF THE OBVIOUS PROBLEMS THE TRANSMISSION IS HAVING. THEN WAS TOLD IT WAS MY TRANSMISSION AND THEY ORDERED A REPLACEMENT. I ASKED IF IT WOULD BE NEW OR REBUILT, THEY SAID NEW. THEN I WAS TOLD IT WAS POLICY TO PUT IN REBUILT. IT ONLY HAS 5000 MILES ON IT! AFTER SOME CONVERSATION, THEY AGREED TO PUT A NEW TRANSMISSION IN IT. THEY STILL HAVE MY VEHICLE-OVER A WEEK NOW AND I MIGHT NOT GET IT BACK FOR ANOTHER WEEK. STILL DON'T HAVE THE PART.....SO WE'LL SEE WHEN WE GET IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370776December 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 HYUNDAI SANTA FE. THE TRANSMISSION SLIPS AND I GET A HARD SHIFT WITH A LOUD BANG WHEN SHIFTING FROM 1ST TO 2ND OR 2ND TO 3RD. IT SEEMS TO DO THIS WHEN THE TRANSMISSION IS COLD BUT IT DOES IT EVEN WHEN WARM. I HAD MINE IN 3 TIMES FOR REPAIR WITH A NEW TRANSMISSION ON THE LAST REPAIR. THE NEW TRANSMISSION IS THE SAME AS THE ORIGINAL ONE. HYUNDAI KNOWS ABOUT THIS AND THEY KNEW ABOUT WHEN I BOUGHT THE CAR. I SHOULD HAVE BEEN NOTIFIED WHEN I WAS BUYING THE CAR - NOT FINDING OUT AFTER THE FACT. THE DEALER GIVES ME THE DEER IN THE HEADLIGHTS LOOK WHEN I COMPLAIN ABOUT THIS LIKE THEY HAVE NEVER HEARD ABOUT IT BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370567December 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
SAFETY: 2010 HYUNDAI SANTA FE ENGINE SEEMS TO RACE AT SLOW SPEEDS/COASTING, THEN AUTOMATIC TRANSMISSION "SKIPS" THEN "SLAMS" BACK INTO GEAR. BROUGHT BACK INTO DEALERSHIP TWICE, FIRST WAS TOLD THEY HAD HEARD OF A SIMILAR ISSUE BUT THAT IT WAS "WITHIN TOLERANCE" SO IT WAS NOT FIXED, WHEN IT HAPPENED AGAIN AND BEFORE STARTING A LONG TRIP I TOOK IT BACK AND HAD THEIR SENIOR TECH DRIVE IT HOME (TO SEE IF COLD STARTING COULD BE A CONTRIBUTOR) THEY "REPROGRAMMED" THE TRANSMISSION AND TOLD US IT WOULD BE IN "LEARNING MODE" FOR THE NEXT FEW THOUSAND MILES. PROBLEM HAS HAPPENED TWICE MORE IN HEAVY TRAFFIC. WANT TO TAKE IT BACK FOR REPAIR BUT NEED SOME HELP IN TELLING THEM WHAT (AND OBVIOUSLY FROM THE ONLINE FORUMS) HOW WIDESPREAD THIS ISSUE IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370630December 14, 2010
PARKING BRAKE
MY EMERGENCY BRAKES WENT OUT WHILE ME AND MY 8 YEAR OLD DAUGHTER WAS DRIVING DOWN A HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370512December 13, 2010
VISIBILITY
2004 HYUNDAI SANTA FE DRIVER'S SIDE SUN VISOR BROKEN - HANGS IN FRONT OF DRIVER. INTERNET RESEARCH SHOWS THIS IS A VERY, VERY COMMON PROBLEM FOR ALL HYUNDAI MODELS FROM 2000 - 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371322December 13, 2010
UNKNOWN OR OTHER
ACCIDENT INVOLVED SUDDEN ACCELERATION AND OWNERS SUSPECT ELECTRONIC DEFECT IN THE CAR. FORTUNATELY DESPITE EXTENSIVE DAMAGE TO THE STORE AND VEHICLE, NO ONE INJURED. OWNERS ARE WORKING WITH BOTH INSURER AND VEHICLE MANUFACTURER TO REQUEST APPROPRIATE INVESTIGATION. DRIVER'S STATEMENT: "I WAS PULLING INTO A PARKING SLOT AT LOCAL STORE. EVERYTHING WAS GOING NORMALLY. I APPLIED PRESSURE TO THE BRAKES TO COME TO A COMPLETE STOP AND THE CAR RESPONDED AND SLOWED. BUT JUST AS I WAS ABOUT TO COME TO A COMPLETE STOP, THE ENGINE REVVED UP SOME AND THE CAR KEPT MOVING FORWARD. I PRESSED ON THE BRAKES HARDER, BUT THE CAR MOVED FORWARD EVEN FASTER. I HAD NO TIME TO SLIP INTO NEUTRAL OR CUT THE ENGINE. I FINALLY LIFTED MY FOOT FOR SECOND AND STOMPED ON THE BRAKE PEDAL HARD, BUT MOMENTUM CAUSED THE CAR TO JUMP THE CURB AND I SHATTERED A HUGE PLATE GLASS WINDOW IN THE FRONT OF THE STORE. THE CAR FINALLY CAME TO A STOP IN A HAIL OF GLASS SHARDS PARTIALLY INSIDE THE STORE, THE ENGINE STILL REVVING HIGHER THAN AT "IDLE" SPEED. I SHUT OFF THE ENGINE. AND THAT'S WHAT I RECOLLECT ABOUT WHAT HAPPENED IN THE FEW SECONDS IT TOOK FOR THE CAR'S FAILURE TO STOP AND RUNNING THROUGH THE WINDOW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10370284December 12, 2010
SERVICE BRAKES, AIR
BRAKE HARD TO STOP EVEN AFTER PRESSING REALLY HARD DOWN ON THEM. VEHICLE ONLY SLOWS DOWN TO 20MPH WHEN INITIALLY SLAM ON THE BRAKE. I ALMOST REAR ENDED SOMEONE. I WAS ONLY DRIVING NO MORE THAN 40 MPH ON A 50 MPH ZONE. BRAKE FEELS REALLY HARD AND DOES NOT WORK WHEN SLAM ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369819December 9, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 15-20 MPH, THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT ENGAGED THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT PUT BOTH FEET ON THE ACCELERATOR PEDAL BUT IT CONTINUED. THE CONTACT SHIFTED INTO NEUTRAL, REVERSE AND PARK WHICH STOPPED THE ACCELERATION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER CONTACTED THE MANUFACTURER WHO STATED THAT THEY COULD FIND NO SIMILAR FAILURES. THE FAILURE OCCURRED THREE TIMES AND OTHER TIMES, THE PROBLEM STOPPED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VIN WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369376December 6, 2010
VEHICLE SPEED CONTROL
I AM NOW AFRAID TO DRIVE MY HYUNDAI SANTE FE. WHILE DRIVING HOME FROM WORK (ABOUT 30 MILES FROM HOME) MY VEHICLE STARTED ACCELERATING RAPIDLY AND SURGING WHEN I WAS TRYING TO KEEP IT FROM LUNGING FORWARD. I HAD TO USE THE EMERGENCY BRAKE AND THE BRAKES TO STOP IT AND THAT STILL DID NOT STOP THE ACCELERATION FROM CONTINUING. I DROVE IT DIRECTLY TO THE SHOP WHERE I WANTED TO HAVE IT FIXED. IT COST OVER $500 TO HAVE A THROTTLE SENSOR REPLACED AND NOW IT'S DOING IT AGAIN? I HAD IT TOWED LAST NIGHT BECAUSE I COULD NOT STOP IT AGAIN WITHOUT ALMOST PUTTING IT IN A DITCH. WHEN IT STOPPED IT THEN STARTED NOT WANTING TO GO AT ALL. THIS IS A DANGEROUS CONDITION FOR SURE WITH THIS VEHICLE. SINCE LAST MONTH WHEN THIS HAPPENED, I HAVE BEE READING LOTS OF INFO FROM OTHER DRIVERS WITH THE SAME ISSUE. HYUNDAI DOES NOT WANT TO GIVE ME ANYTHING FOR THIS DANGEROUS REPAIR AS THEY DON'T WANT TO ADMIT ANY FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369398December 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED 2010 HYUNDAI SANTA FE ALMOST FROM THE START WE NOTICE AN OCCASION SHE WOULD BANG INTO GEAR WHILE DRIVING IN 30 - 40 MPH TRAFFIC AND STOPS. AFTER NUMEROUS TRIPS TO DEALER THEIR ANSWER WAS THEY COULDN'T DUPLICATE. THE LAST 2 TRIPS TO THE DEALER I EXPLAINED IF YOU DRIVE IN STOP & GO TRAFFIC MOVING ABOUT 30-40 MPH YOU WILL FEEL THE BANG LIKE YOU HAVE BEEN REAR ENDED. I WAS TOLD THE CANNOT TEST FOR THAT PERIOD OF TIME THEY REFLASH THE COMPUTER. THEN LISTED IT AS UNABLE TO DUPLICATE AND SET UP N APPOINTMENT WITH A FACTORY REP. FOR DECEMBER 15,2010 @10:30AM. MY WIFE WILL NOT CURRENTLY TAKE HER PARENTS FOR TREATMENTS AT THE MEDICAL CENTER BECAUSE THE BANG STARTLES HERE PARENTS AND SHE FEARS A BREAKDOWN. UNACCEPTABLE FOR A CAR LESS THAN ONE YEAR OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369046December 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. WHILE DRIVING 25 MPH, THE TRANSMISSION WOULD THROW ITSELF INTO GEAR WITH A HARD BANG AS IF IT WERE HIT FROM THE REAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO RESET THE COMPUTER; THE BANGING STOPPED FOR A WHILE. THE FAILURE OCCURRED AGAIN BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000 AND THE CURRENT MILEAGE IS APPROXIMATELY 10,000. UPDATED 01/18/11 *BF UPDATED 01/31/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368655December 2, 2010
ELECTRICAL SYSTEM, AIR BAGS
A 2010 HYUNDAI SANTA FE WAS INVOLVED IN A FRONT END IMPACT . THE VEHICLE WAS TAKEN TO A LOCAL BODY SHOP FOR REPAIRS. IN THE NORMAL COURSE OF REPAIRS, THE SHOP REPLACED THE COMPONENTS OF THE SUPPLEMENTARY RESTRAINT SYSTEM AND SENT THE VEHICLE TO THE LOCAL DEALER TO CHECK FOR ERROR CODES AND TO RESET THE SYSTEM. ONE OF THE ERROR CODES WOULD NOT CLEAR. THE DEALER, IN WASHINGTON STATE ADVISED THE REPAIR SHOP AND US THAT PURSUANT TO A TSB,01-90-013, HYUNDAI RECOMMENDS THAT THE WIRING HARNESS ALSO MUST BE REPLACED IN ADDITION TO THE STANDARD PARTS OF THE AIRBAG SYSTEM, WHEN THE AIR BAGS ARE DEPLOYED. THERE WAS NO DIRECT DAMAGE TO THE WIRING HARNESS AND THIS APPEARS TO BE SOME UNIQUE REQUIREMENT DESIGNED INTO THE HARNESS BY HYUNDAI. IT IS UNCLEAR WHY THIS IS REQUIRED OR WHAT UNIQUE FEATURE WAS BUILT INTO THE HARNESS THAT DEMANDS THE REPLACEMENT OF THE ENTIRE HARNESS. THIS ADDED REQUIREMENT ADDS AN ADDITIONAL $6,767.75 TO THE REPAIR COST OVER AND ABOVE THE REGULAR COLLISION RELATED COST. WHEREAS THIS REQUIREMENT IS UNIQUE TO THE NEW 2010 SANTA FE MODEL AND IS NOT FUNCTION REQUIRED DURING THE STANDARD REPLACEMENT OF AIR BAGS IN ANY OTHER VEHICLE THAT WE ARE AWARE OF, WE MUST ASK IS THIS A DEFECT, IS THIS SIMPLY A DESIGN FEATURE TO ENHANCE PROFIT FROM REPAIRS OR IS THERE SOME UNIQUE FEATURE TO THE WIRE HARNESS DESIGN THAT SERVES SOME OTHER PURPOSE OR FUNCTION? ANY INFORMATION WOULD BE APPRECIATED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10368441November 30, 2010
VEHICLE SPEED CONTROL
MY WIFE AND 2 SMALL CHILDREN WERE ON THE WAY TO THE MALL WHEN HER 2007 HYUNDAI SANTA FE STARTED ACCELERATING ON IT'S OWN. SHE TRIED TO STEP ON THE BRAKES BUT IT WOULDN'T SLOW DOWN. IT WAS NOT A BUSY TIME OF DAY ON THE HIGHWAY AND MY WIFE WAS ABLE TO GET TO THE RIGHT LANE AND STEP ON THE EMERGENCY BRAKE SLOWLY AND THE CAR SLOWED DOWN. SHE CALLED THE DEALERSHIP AND THEY TOWED TO THE CAR TO THE DEALERSHIP AND THEY CLAIMED THAT THE COMPUTER NEEDED TO BE UPDATED. SHE ASKED THE SERVICE MANAGER IF HYUNDAI HAD SENT OUT A NOTICE ABOUT THE COMPUTER NEEDING TO BE UPDATED AND HE SAID NO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368096November 29, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE MALFUNCTION INDICATOR, ELECTRONIC STABILITY AND AWD LOCK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS MOVED TO THE SIDE OF THE ROAD. THE ENGINE WAS RESTARTED AND THE VEHICLE WAS ABLE TO RESUME FOR FIVE MINUTES BEFORE THE FAILURE REOCURRED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE CONTACT WAS UNCERTAIN TO THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368135November 29, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED, HE NOTICED A FUEL ODOR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL TANK AND STRAPS WERE CORRODED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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