Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11449281January 28, 2022
ENGINE
I was driving on the highway and my car started losing power, I navigated off the exit ramp and the car shut off and would not turn back on. There was no warning whatsoever. No lights, no smoke, no noises, etc. Our engine has to be replaced at 77,000 miles. The dealership is putting the cost on us for replacement. I have seen reports that Hyundai engines are notorious for failure. I read an article that said many recalls involved manufacturing defects that stopped oil from flowing through the engine block. This needs to be investigated. This is absolutley ridiculous. I had my 2 kids in the car and this was very scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449303January 28, 2022
STEERING
The contact owns a 2013 Hyundai Santa Fe. The contact stated while his wife was driving at an unknown speed, the steering wheel was loose. The contact stated no warning light was illuminated. The driver was able to continue driving to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing an insulator pad for the power steering to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449080January 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Car has repeatedly lost power or hesitated when making turns. Now it lost power and decelerated over 10 mph abruptly while driving on I-65. After deceleration the car would not accelerate to in a normal fashion. Took minutes to get up to speed. Upon a test drive at the dealership, Terry Lee Hyundai, I was told nothing was wrong with the car. I refused to believe that after my highway driving incident and made them test it again. It produced a dTC code of P0088. After having my car for four days they tried to return it to me again saying nothing was wrong with it. I was dumbfounded. How can I have a drastic highway incident and DTC codes emailed to me via bluelink and nothing be wrong. I feel this car is unsafe for highway driving. May cause a wreck due to the losing power while turning issue and now this highway driving issue. The car drove normal under 60 mph. The turning issue happens when the car makes quick 90 degree turns. Also the engine was replaced due to electrical interference issues at 96000 miles. Car has always had loss of power issues followed by the lack of the ability to accelerate properly. Please help!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449111January 27, 2022
ENGINE
The engine(3.3L) on my vehicle went out. It has well under 100,000 miles on it. I was driving down the highway and the engine just started making a noise and instantly shut down. There were no check engine lights on or any warning at all. The vehicle wasn't making any noises at all until the moment it shut down without warning. There wasn't any oil pressure lights on or low oil lights or nothing. The oil was always regularly changed. My family and I are just lucky that we were on a cold, dark, empty highway that night instead of on a busy interstate. If we had been in busy traffic, it would have been a very dangerous situation. I have called the Hyundai dealership(Crain Hyundai, North Little Rock,AR)where I bought the vehicle from. I explained to them what was going on. They said there is nothing they can do about it because I'm the second owner of the vehicle. I called the Hyundai Cooperation and explained the situation to them as well. They gave me a case number and also said there is nothing they can do about it. I went on the internet and found that several people have had the same problem with their vehicle engine (3.3L)as me. I also found that Hyundai had done a recall on that same vehicle year, make and model for the exact same problem. But their recall was only for the 4 cylinder engine and not for the 6 cylinder engine. I called Hyundai Cooperation back and told them that they needed to add the 6 cylinder engine to their recall as well. They still insisted that there was nothing they could do. I think the Hyundai Cooperation needs to fix this problem. It's very expensive to us consumers of theirs. Someone could also get hurt if their vehicle shut down on them in heavy traffic or in the wrong place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449184January 27, 2022
ENGINE
I purchased a 2017 Hyundai Santa Fe June 2021 Upon completion of my oil change 12/1 I was told there was a oil leak and the oil wasn't going to stay in, I drove home under 20mph because my engine wouldn't allow me to go any faster. The next day it was towed to a Hyundai dealership close to home, Hyundai denied the first claim because they said it was the oil change companies fault. I then called the warranty company and the adjuster came out examined the car he found out that wasn't the case, it was internal damage cause by the manufacturer. Botls came loose that cracked something and metal chips got into my engine. My extended warranty denied covering it because it wasn't basic engine failure it was cause by the production of the vehicle and the faulty bolts that internally damage itself. I resubmitted the claim to Hyundai for repairs since we know now it wasnt outside negligence and the extended warranty company wasn't going to cover it. The advisor told me the second claim was denied as well , after speaking to the consumer affairs department myself they still denied having any part and the faulty engine. I'm in a Facebook community group and these people are going through this daily with Hyundai they are putting bad engines in cars once the original owner finds out they're trading them in and the second owner buys them in the car fails we aren't covered under the powertrain warranty because it only applies to the first owner. Hyundai is ripping people off and stealing our hard worked for money and getting away with it! They're picking and choosing who the engine failure class action lawsuit applies to even though we all have bad failed engines! I have been stuck making payments on a car for 2 months that I cannot drive and I owe $18,000 on a totaled car and they care nothing about!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448932January 26, 2022
STEERING, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
(Service brakes, hydraulic, exterior lighting, Recall started in 4-1-2013, Recall #13V113000. Car was brought to authorized dealer on the same occasion as mentioned below and told the vehicle did not need that repair performed.) (Air bags : Frontal Sensor/Control module, Recall started 7-24-2012, Recall #12V354000.Car was nbrought to authorized retailer and told Hyundai no longer makes the part in order to resolve this issue.) There are 5-6 different lights, all of which are mentioned for the recalls as stated above and seems to be a solvable issue. I just don't want to learn one day that my husbands cruise control did not disengage and he collided head on full speed. Hyundai needs to to start producing the part in order to fix the cars or recall them all together for fear of multiple lawsuits. Photo evidence of dash lights and screenshots of recalls can be provided upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449004January 26, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Blind Spot System randomly fails to detect vehicle on right side, I have videos of failure. Dealer unable to find problem cause, contacted Hyundai customer service, waiting for response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448867January 25, 2022
UNKNOWN OR OTHER
My paint is peeling on my SUV . The hood and side by my windshield along with the top by the sun roof
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448613January 24, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2008 Hyundai Santa Fe. The contact stated that the vehicle failed to display an accurate current fuel level. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the fuel lines replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448495January 23, 2022
ENGINE
My Santa Fe’s verified oil consumption by the dealership is 5 qts every 3148 miles. I was told the oil consumption rate is within specification. I’ve had 3 oil consumption tests done, had pistons soaked and cleaned over 24 hour period, injectors cleaned, and had the engine cleaned with BG engine cleaner. There is black soot coming out the tailpipe, and no power when accelerating. I’m concerned the vehicle will fail while I’m driving and cause an accident. I have contacted Hyundai Customer Service and have a case number. I’m unable to get Hyundai to repair or replace this engine. Thank you for your assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448198January 20, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 35mph when the vehicle stalled and white smoke was emitting from the tailpipes. The vehicle was unable to be restarted. The contact stated check engine malfunction indicator light warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing high-pressure fuel lines replaced but was not repaired. The manufacturer was informed of failure and was awaiting a response. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448217January 20, 2022
UNKNOWN OR OTHER
While driving the sunroof glass exploded/shattered on its own. This was confirmed by Denbigh Body and Painting. Luckily, I had the headliner closed so only a few pieces of glass got through, but no injury occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447922January 18, 2022
ENGINE
Engine stalled while driving in traffic on 1/17/2022. No warning lights or other symptoms. Hasn't been checked. First time happened but I know of other Hyundai Santa fe with engine recall. This is a very dangerous failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447661January 16, 2022
ENGINE
Engine starting acting up and consuming oil. Engine light came on @ 107000 miles. I'm first owner and have warranty until 150000. Need a whole new engine and have taken care of my vehicle since day one. My father is a mechanic and has taught us since we were little you have to take care of your maintenance and car. They are saying it was not taken care of and is normal wear and tear. One cylinder just does not go out. It would be all the cylinder misfiring at once. Mistreated as a women and also military family. No loaner offer and still waiting to see what will happen to my car since middle of December. I have all oil change records and maintenance done. I keep reports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447598January 15, 2022
ELECTRICAL SYSTEM
Hello I purchased a new 2022 Santa Fe plugin affected by the recall on Jan 11, 2022 and the dealership calls me on 1/15 saying I need to give them the vehicle back and there is NO timeframe available for when the fix will happen. Should the Hyundai dealership NOT sell me a vehicle with a dangerous open recall on Jan 11 when the campaign is opened up on 12/27/2021? What are my rights as a consumer with a 4-day old vehicle they now want back for an indeterminate time?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447353January 13, 2022
AIR BAGS, SEAT BELTS, SEATS
Visual Red Triangle code illuminated on the instrument cluster with the number 1 on the side of it. I used my OBD2 reader (Blue Driver) to retrieve the 8 AIR BAG codes. They were B1511 ,B1513, B1378, B1382, B1346, B1481, B14AE, B2618. Problem resulted after the Cowl Cross Bar Assembly (Unpainted), also known as a CRASH BAR, was replaced because of broken welds. It was replaced with a Painted Assembly that prevents access to secure ground for the Air Bags and Seat Belts. The Assembly is used to provide support in case of a crash and also serves as a grounding bus bar for multiple devices, such as; Air bags, seatbelts, Instrument cluster, on board safety cameras, lane, backup warnings, etc...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447426January 13, 2022
ENGINE
Driving started to smoke pulled over check oil full stick had a mechanic check the car said the engine has locked up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447135January 12, 2022
ENGINE
My car shut down while traveling at a normal speed on a freeway and I had to pull over as it slowed down. This was unsafe on a busy highway while I waited 3 hours to be towed. The car dealer service center stated a faulty connecting rod bearing failure caused the problem and requires a new engine to be installed. There were no warning lights or sounds prior to the problem. Regular maintenance was done including an oil change and filter within the 6month recommendation. The dealership said there was no oil and the engine seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446885January 10, 2022
ENGINE
Motor was using way too much oil between engine oil changes. The vehicle only had 76,000 miles on it. My wife was driving to work when it stopped working. My mechanic said Hyundai was aware of poor engines. My wife was driving it and engine stopped working. Now have to replace the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446640January 7, 2022
WHEELS, SUSPENSION
The front coils of the vehicle were totally deteriorated and could have led to an accident. I noticed that earlier models were recalled due to this same condition. I paid ~2K to have this problem fixed and the garage stated the coils should have lasted to 120k miles. Hyundai has subsequently issued extended warrantees for their elantra vehicles of which we own one. I am concerned that this defect could affect more cars than Hyundai has identified similar to the engine recall situation that was recently repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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