Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11522993May 20, 2023
AIR BAGS
I was T boned on the driver then hit a pole. NO AIRBAGS deployed. I was traveling around 45 mph. Other vehicle speed unknown
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11522795May 19, 2023
AIR BAGS
The contact owns a 2007 Hyundai Santa Fe. The contact stated that while starting the vehicle, the air bag warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522585May 18, 2023
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
On Thursday, May 11, 11:45 am, I experienced a distressing incident at Moulton Elementary School in Laguna Niguel, CA, 92677. my car was parked near the school building, with the engine turned off and the gear set to park. I was there to pick up my children, and at that time, nobody was inside the vehicle. Unexpectedly, my car started moving backward as if in neutral gear, despite being in park mode. I estimate I was approximately 10 feet from the vehicle in front of the school building. The situation was alarming because numerous children were nearby, which could have resulted in a tragedy. Thankfully, no one was injured or hit by the moving vehicle. Instinctively, I attempted to stop the car by using my entire body to push against it. Unfortunately, my efforts were unsuccessful, and as a result, I sustained severe back pain. I have been on bed rest for the past five days due to the discomfort caused by the incident. Subsequently, the vehicle collided with another car, which belonged to a teacher. The incident shocked everyone, and the reason behind the car's unexpected movement remains unclear. Later, I discovered through online research that my car was actually on the recall list, but I had not been informed of this beforehand. As a result of the incident, we contacted the police, and they arrived at the scene can confirm that the car was indeed in park gear during the incident. It is vital to investigate this matter thoroughly to determine the cause of the vehicle's accidental movement and prevent future accidents. I hope that this statement provides a clear account of the accident that occurred at Moulton Elementary School. I strongly urge authorities and the involved parties to take immediate action to address the issues surrounding my car's movement and prevent any similar incidents from happening again.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11522761May 18, 2023
ENGINE
Engine consumes oil significantly. After 3 month of oil change, most no oil is shown on the dip stick. I noticed that there is a recall for 4 cylinder engines but no recall for V6 engines. However, same issue is happening to my V6 engine. I am refilling oils every month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522707May 18, 2023
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
Backed out of my driveway yesterday morning on way to work, 5/17/23. Driving down my street approx 15 mph to stop sign. As i approached stop sign I pressed on my brakes to stop and my car would not stop, it immediately accelerated and proceeded toward my neighbors house which was directly in front of me. I kept hitting the brakes and it would not stop. I was able to steer away from the home, went up the curb/lawn hit a couple of cable boxes and finally hit a pretty large oak tree on the same neighbors lawn. the car was still running on impact. Had major damage done to automobile (tire blow out/rim dented/front end damage) luckily i was in my neighborhood where the speed limit is 20mph. I had the car towed to Hyundai dealership and am waiting upon inspection and the result of what caused the accident. As of now they have not given me a diagnoses. they keep wanting to say it was driver error, which is completely incorrect. I did obtain a video from my neighbor which doesn't quite show what happened but the sound on the video you can hear the engine accelerate and than right after you can hear the crash impact. I do not want to drive this suv I do not feel safe whether they fix it or not.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11522394May 17, 2023
ENGINE, POWER TRAIN
Without any notification from a malfunction indicator light, there was a sudden knock followed by loss of power. Luckily I was on a country road and not on the highway 99 where congested traffic could have been a hazard. My mechanic said it was a rod bearing code causing catastrophic failure of the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522411May 17, 2023
POWER TRAIN
The contact owns a 2010 Hyundai Santa Fe. The contact stated that there was a winding noise coming from the front end of the vehicle underneath the hood. The contact took the vehicle to the dealer who diagnosed that the knock sensor needed to be replaced. The knock sensor was replaced; however, the failure persisted and had gotten worse. The contact returned the vehicle to the dealer who determined that the failure had caused the transmission to fail, and the transmission needed to be replaced. The contact was unable to have the vehicle repaired free of charge due to the warranty mileage being exceeded. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The appropriate failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522528May 17, 2023
ENGINE
On May 7th 2023, engine failure occurred on my 2017 Hyundai Santa Fe while accelerating up to speed on minor arterial roadway with speed limit of 55 miles per hour. Engine cut out at about 6,000 rpm and check engine light flashed on. After pulling over, the engine exhibited clunking sound when trying to slowly accelerate to move onto tow truck. No warning lights for low oil or otherwise appeared prior to the engine failure despite mechanic reporting after the fact only 1 quart of oil was in the vehicle at the time of engine failure (should have been 5 quarts). Mechanic (Allies Automotive) described the engine as irreparable as an interior rod "buckled". Vehicle was not leaking oil and was regularly maintained every 5-7k miles with synthetic oil changes and routine maintenance tune-up services completed at or prior to dealer-recommended maintenance schedules including latest 100k milestone tune-up. Vehicle only had 117k miles at the time of the incident and was in excellent condition inside and out with an estimated re-sale value of approximately $14k. I was VIN:[XXX] The closest recall information related i could find would be that of NHTSA campaign 17V578000 (Hyundai recall No. 168) which applied to 2017Hyundai Santa Fe Vehicles produced between Jan 26th 2017 and Feb 13th 2017. When i search by my VIN I don't see it recall 168 come up; despite the engine failure appearing to match the description. Hyundai stated would not replace engine. Summary Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe vehicles equipped with 3.3L engines. The crankshaft assemblies may have been produced with surface irregularities in the crankshaft pin, causing engine bearing wear. Remedy Hyundai will notify all owners, and dealers will inspect and replace the engine, as necessary, free of charge. The recall began November 6, 2017. Owners may contact Hyundai customer service at [XXX]. Hyundai's number for this recall is 168. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522385May 16, 2023
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
I was driving my 2016 Hyundai Santa Fe to my morning job, & noticed a slight trembling of the vehicle initially. Upon approaching a stop sign at a 2 way stop, I noticed that my brakes were not fully engaging so I pumped them a couple times. Immediately my car started accelerating on its own faster and faster until my brakes were not stopping the car at all even with my foot pushing the brake pedal down as far as possible. My foot wasn’t on the accelerator at all. I noticed a pickup truck about to cross the intersection for which I needed to stop. Because I had no control over the car to get it to stop, I slammed the car into park, & it finally stopped just before my car crossed through the intersection. If I had not done that I would’ve been hit directly on my drivers side door by a truck going at least 55 mph. The car revved really high for several seconds after putting the car in park. I drove 10 mph to my work destination, & experienced exactly the same symptoms when I was pulling into my parking spot. As soon as I started braking to come to a stop to park, the car immediately started to accelerate again beyond my control & the ability to engage my brakes, even with my brakes pushed down as far as they would go. Again I slammed the car into park, otherwise my car would’ve run through the side of a barn & a horse stall with a horse and the barn owner inside. I checked to make sure nothing was impeding the movement of my accelerator and braking pedals, and nothing was. No warning lights came on at any time. I am very concerned as I am reading multiple reports of almost identical incidents for other Hyundai Santa Fe owners of a variety of years, & because this issue can’t be reproduced, there is no recall, and no code comes up, owners are not being given a solution or any type of support by Hyundai dealers or the manufacturer itself. I absolutely do not feel safe driving my car for my own safety & the safety of those on the road with me. I was almost killed today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522312May 16, 2023
ENGINE
Engine rod bearing are failing making noise and causing loss of power i have a v6 engine. I also had a hyundai sonata with a 4 cylinder engine that was doing the same thing and engine was covered under recall my santa fe only has 105,xxx miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522310May 16, 2023
POWER TRAIN
While driving under normal conditions with vehicle in Drive, transmission shifting into Neutral with no driver input or action and the engine remained running. Transmission indicator remained in Drive, and engine would rev, without forward propulsion. This occurred three times is close proximity, within 30 minute period. Each time, shutting down the vehicle, waiting approximately 5 minutes to restart, the vehicle would then shift into Drive normally and move under power. There were no warning messages or indicators prior to or during the three episodes. Dealer was unable to diagnosis any errors, even using GDS. If the vehicle had been moving at highway speed or on a more congested roadway, this could have posed a significant safety risk to the occupants and any nearby vehicles, as the driver may have not been able to safely pull off the roadway when the vehicle lost propulsion (shifted to neutral).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521973May 15, 2023
POWER TRAIN
My 2017 Sante Fe had an engine seizure on April 28th and Thank God nobody was injured. Allowing people to drive around in this ticking time bombs, without any notification of a potential issue, is very concerning. Especially for someone who owns 2 Hyundai vehicles that are driven on dangerous highways in PA. My car is not only serviced on a regular basis, but I am exception who actually checks his oil in between oil-changes. Little did i know or suspect what was happening under my hood. I had AAA tow my car to Freysinger Hyundai on Friday 4/29/23 for what was diagnosed by a trained mechanic to be Engine Seizure. Since that time, I have been very patient as I know I didn't have an appointment but i do own two vehicles from the dealership and expect some decent level of service. Three calls last week to the service department and all I was told was it was in line to be diagnosed. My car has about 88k miles on it currently and I am the original owner and therefore the 100k Mile Powertrain warranty is in effect. I just finished talking to the service manager, [XXX], and he informed me that my car is still waiting in line to be diagnosed as they are backed up with vehicles having similar issues. I asked if the dealership should contact me and give me updates and inquired about a loaner car to utilize while my current $45k car is in the shop. He informed me to rent a car from Enterprise and if approved, would be reimbursed. If my car is under warranty what question is there, other than the question of another recall. The folks at Enterprise told me they are getting a ton of Hyundai owners with engine seizure issues, which is what the AAA driver told me, and the service department at Freysinger keeps telling me. Engine Seizure in an acceleration lane could kill someone and this issues needs to be made public: check your oil outside normal service levels, and have all vehicles brought in and examined for signs of overheating/seizure. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522013May 15, 2023
ENGINE, POWER TRAIN
Rod bearing failure causing rod knocking. Engine needs rebuilt or replaced!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521906May 14, 2023
SERVICE BRAKES, STEERING, SUSPENSION
When im driving down the road and the slightest bump is on yhe side of the road, the truck feels like its not connected to the framing or the wheels or something because when i hit the bump it jerks the wheels to the right and that's the only side it does it on and it does it so abruptly at times it almost pushes me into another car or it jerks the steering wheel out of my hands. Im not sure if theres a recall thats causing this or not but my mom has a vehicle like mine but a 2011 model and hers does the same thing on the right side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521863May 13, 2023
ENGINE
I was driving down the interstate coming up to a bridge with barely any emergency shoulder in the pouring rain with my 7 year old son in the back seat when all of a sudden my car lost power and would no longer accelerate over 60mph. I pulled to the side of the road and had to have my vehicle towed. After I finally made it back home, I researched the issue and found that this has already been recall on my vehicle back in 2017 prior to me purchasing the car and it supposedly fixed but either it wasn't fixed or the repair has failed again. I see many other owners of other Hyundai models and Kia are having this issue even after these so-called repairs have been made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521698May 12, 2023
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Abs module melted causing the wiring harness to melt. Now the module and harness needs to be replaced and module reprogrammed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521745May 12, 2023
ENGINE, UNKNOWN OR OTHER
I was driving about 60-65 mph on the interstate, and with no dashboard lights illuminated, the car started making a loud clanking noise. Without warning, there was 1 additional loud noise and the engine froze, excessive smoke came from the front of the car and underneath the car. I pulled over to the side of the road. There was an oil trail behind the car and under the car. The car is now being inspected by our local Hyundai dealership and awaiting warranty approval.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521762May 12, 2023
ENGINE
The engine is consuming oil excessively, I am burning through 1.5 quarts of oil every 500 miles this is excessive. The car only has 66,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521351May 10, 2023
ENGINE
2016 Sante fe and this is not the first engine I seen go back I seen 2011 ,2012 ….. and this one 2016 happen to me. Had oil oil change done have record of it but no sign engine just blow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521393May 10, 2023
ENGINE
While driving, the engine stalled out/cut off while the car remained on. I had to push the brakes completely to re-engage the start button. The engine turned off and the check engine light came on, but turned back off once the engine restarted. The car never turned off when the start button was pressed, just the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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