Hyundai Santa Fe Sport Complaints

1,199 consumer complaints on file.

#11130280September 18, 2018
ENGINE
MY CAR STARTED MAKING A WEIRD HUMMING SCREECHING NOISE AND THEN THE NEXT DAY IT WOULD NOT START. FOUND OUT THE BEARINGS HAVE FAILED AND CAUSED COMPLETE ENGINE FAILURE. ITS THE SAME PROBLEM WITH YOUR 2011-2013 MODELS SO THE 2014 SHOULD BE INCLUDED IN THAT RECALL. WE HAVE SPENT TONS OF MONEY KEEPING THE CAR UPDATED ON MAINTENANCE FOR COLLEGE AND THIS IS COMPLETELY INAPPROPRIATE FOR A 2014 TO HAVE THIS HAPPEN. THE VEHICLE WAS IN MOTION WHEN THE FIRST NOISE WAS NOTICED THEN PARKED IMMEDIATELY THANK GOODNESS AT HER DORM WHERE THE CAR, THEN WOULD NOT START THE NEXT DAY AND WAS TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129438September 14, 2018
VISIBILITY/WIPER
THE PANORAMIC SUNROOF EXPLODED WHILE DRIVING ON THE FREEWAY WITHOUT CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122446August 26, 2018
UNKNOWN OR OTHER
I WAS DRIVING THE VEHICLE AT ABOUT 45 MPH, TEMPERATURE ABOUT 80 DEGREES F, WITH THE SUNROOF CLOSED, WHEN SUDDENLY THE SUNROOF EXPLODED. THIS VEHICLE HAS A PANORAMIC SUNROOF. THE FRONT SECTION EXPLODED, SENDING SHARDS OF GLASS ALL OVER INSIDE THE VEHICLE. FORTUNATELY, WE WERE ABLE TO SAFELY PULL OVER AND CALL HYUNDAI ROADSIDE ASSISTANCE. UNFORTUNATELY, THEY COULDN'T HELP US , SO WE VACUUMED UP THE GLASS AND PUT A TARP ON THE ROOF. VEHICLE IS CURRENTLY AT THE DEALERSHIP WHERE HYUNDAI IS REPLACING THE ROOF UNDER WARRANTY. THERE WAS ABSOLUTELY NO OBJECT WHICH IMPACTED THE ROOF; IT JUST EXPLODED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121736August 22, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SHUT OFF AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO LARSON HYUNDAI (7601 S TACOMA WAY, TACOMA, WA 98409, 253-474-0621) WHERE THE TECHNICIAN STATED THAT A DIAGNOSTIC TEST WOULD BE DONE AND THE RESULTS WOULD BE SENT TO THE MANUFACTURER FOR ADVICE. THE CONTACT MADE THE MANUFACTURER AWARE OF THE FAILURE AND STATED THAT THE DEALER DID NOT PROPERLY HANDLE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) LAST DECEMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,176.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121148August 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND THE BATTERY AND OIL INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120886August 19, 2018
UNKNOWN OR OTHER
OUR SANTA FE SPORT WAS PARKED IN OUR DRIVE WAY WHEN THE PANORAMIC SUN ROOF EXPLODED FROM THE INSIDE OUTWARDS. SHATTERING THE GLASS IN MANY LITTLE PIECES. WE HAVE CONTACTED OUR INSURANCE COMPANY FOR REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120118August 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE SPORT. WHILE DRIVING APPROXIMATELY 70 MPH, A METAL NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119372August 11, 2018
UNKNOWN OR OTHER
WHILE DRIVING ON A SMOOTH HIGHWAY, THE SUNROOF EXPLODED OUT OF THE CAR. IF THE SUNSCREEN HAD BEEN OPEN, MY WIFE AND I WOULD HAVE BEEN CUT TO PIECES BY THE FLYING GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118150August 6, 2018
STEERING, SUSPENSION
THE CAR WILL NOT STAY ALIGNED. EVERY 1,000 MILES OR SO, THE STEERING GETS WILDLY OUT OF ADJUSTMENT AND CAUSES THE CAR TO DRIFT ALL OVER THE ROAD. IT IS FRIGHTENING TO DRIVE, ESPECIALLY IN DENSE TRAFFIC AT HIGHWAY SPEED. IT IS IMPOSSIBLE TO MAINTAIN A STRAIGHT LINE WITH THE CAR. AT TIMES, THE STEERING WHEEL MUST BE AIMED FAR TO THE LEFT TO GO STRAIGHT. MOMENTS LATER, WITH NO WARNING, THE CAR DIVES TO THE LEFT AND THE WHEEL MUST BE HELD TO THE RIGHT. 'STRAIGHT' ON THE STEERING WHEEL IS NEVER STRAIGHT ON THE ROAD. THIS CONDITION IS HIGHLY INCONSISTENT AND SEEMS IRREPARABLE. THE VEHICLE HAS BEEN ALIGNED 8+ TIMES BY DIFFERENT SHOPS AND IT CONTINUES TO 'RESET ITSELF' BACK TO THIS NEARLY UNDRICEABLE CONDITION. THE FIRST INSTANCE WAS AT 4,100 MILES. THE VEHICLE NOW HAS 51,000 MILES. THE CONDITION IS THE SAME REGARDLESS OF THE SPEED, ROAD SURFACE, ROAD TYPE, OR CROWN IN THE ROADWAY. YOU CAN HEAR MANY CREAKS AND SOUNDS AND FEEL THE BODY OF THE VEHICLE FLEXING SIGNIFICANTLY AS YOU DRIVE. IT IS MY BELIEF THAT THERE IS A STRUCTURAL DEFECT MAKING THE CAR UNSAFE TO OPERATE BOTH FOR THE STEERING AND SUSPENSION SYMPTOMS AND ALSO REGARDING ITS CRASHWORTHINESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115741August 4, 2018
ENGINE
I PURCHASED USED 2014 HYUNDAI SANTA FE SPORT ON 8/31/2016 WITH CASH. IN FEBRUARY 2018 WHILE DRIVING IN HIGH SPEED LANE ACCELERATING TO PASS THE RPMS WENT RED AND LOUD BANG, WITH SMOKE FILLING CABIN THROUGH VENTS. I WAS ABLE TO CROSS 3 LANES OF TRAFFIC RUN AWAY FROM CAR CALLED HYUNDAI 24HR TOWING. THEY QUICKLY PICKED ME UP AND CAR GAVE ME KEYS TO LOANER NO QUESTIONS ASKED, THEN IN1 WEEK THEY GAVE CAR BACK WITH BRAND NEW 2017 ENGINE. I WAS THRILLED. THEN ON JULY 10 DRIVING UP HILL SAW SMOKE IN REAR VIEW MIRROR GOING ABOUT 35 MPH. I WENT TO PULL OVER AND HEAD HOME BUT BRAKES WENT TO FLOOR AND POWER STEERING WAS SHOT. I WHIPPED IT INTO PARK AND LOOKED UP TO ENTIRE WINDSHIELD BLOCKED WITH BLACK SMOKE AND ORANGE FLAMES. I GRABBED MY PURSE AND COULDN'T GET OUT BECAUSE I HAD FORGOTTEN ABOUT SEATBELT. UNDID THAT GRABBED PHONE AND SPRINTED FOR MY LIFE AS THERE WERE NUMEROUS EXPLOSIONS. VEHICLE BURNED TO FRAME. IT WAS STILL UNDER BUMPER TO BUMPER WARRANTY BUT THE BUMPERS WERE GONE! THANKS BE TO GOD THAT MY HANDICAPPED HUSBAND HAD DECLINED TO COME WITH ME. I HAD A RENTAL FROM INSURANCE AT NO COST, HYUNDAI WANTS ALL PAPERWORK ON CAR WHICH BURNED WITH IT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11113283July 24, 2018
ENGINE
ON 7/19/2018, AFTER STARTING THE VEHICLE, I NOTICED THE ENGINE WOULD NOT REV MORE THAN 4000RPM WHILE IN PARK. THOUGHT THIS MIGHT BE A SAFETY FEATURE SO DIDN'T GIVE IT MUCH THOUGHT. I DROVE THE CAR THAT DAY APPROXIMATELY 80 MILES, AND ABOUT 1 MILE FROM MY HOUSE, WHILE STOPPED AT A STOP SIGN ON A CITY STREET, THE ENGINE DIED. I WAS ABLE TO GET THE CAR STARTED BUT IT IMMEDIATELY DIED AGAIN. I WAS ABLE TO AGAIN GET THE VEHICLE STARTED AND DROVE IT THE REST OF THE WAY HOME. NO CHECK ENGINE LIGHT EVER ILLUMINATED! DROVE THE CAR ABOUT 20 TOTAL MILES OVER THE NEXT 3 DAYS WITH NO PROBLEMS. ON 7/23/2018, MY WIFE DROVE THE CAR TO WORK AND THE ENGINE STOPPED RUNNING WHILE SHE WAS STILL MOVING ON A BUSY CITY STREET. SHE WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE ENGINE WOULD NOT START AGAIN AND SHE HAD TO HAVE IT TOWED TO THE LOCAL HYUNDAI DEALERSHIP. STILL NO CHECK ENGINE LIGHT! WE BOUGHT THIS VEHICLE ON 7/11/2015. A 36 MONTH OLD VEHICLE WITH APPROX 30K MILES AND IT BREAKS DOWN? THIS PROBLEM IS NOT AN ANNOYANCE. THIS PROBLEM IS A SAFETY ISSUE! NHTSA SHOULD BE ORDERING A MANDATORY RECALL, ESPECIALLY AFTER THE PROBLEMS THEY HAD WITH PRIOR YEAR HYUNDAI ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113097July 23, 2018
UNKNOWN OR OTHER
HYUNDAI IS UNABLE TO TRANSFER OWNERSHIP WHEN YOU BUY A USED VEHICLE IN REFERENCE TO THE BLUE LINK CONTROLS. THE ORIGINAL OWNER WILL MAINTAIN REMOTE CONTROL OF THE DOOR LOCK/UNLOCK FEATURES AS WELL AS REMOTE START AND STOP FUNCTIONS. YOU WILL BE UNABLE TO PURCHASE THE SAFETY FEATURES AND UNABLE TO CONTACT EMERGENCY SERVICES SHOULD THE NEED ARISE. I AM ABLE TO PROVIDE FULL EMAIL CONVERSATIONS WITH HYUNDAI BLUE LINK WHERE THEY HAVE BEEN COMPLETELY UNHELPFUL UP TO THE POINT THEY STOPPED COMMUNICATIONS WITH ME BY IGNORING MY REPEATED INQUIRIES. I DO NOT KNOW WHO TO FILE A VEHICLE COMPLAINT WITH. I HAVE BEEN TRYING TO GET THIS FIXED SINCE I BOUGHT THE VEHICLE 9 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112056July 17, 2018
UNKNOWN OR OTHER
ON 7/17/18, MY SUNROOF SHATTERED WITHOUT WARNING, WHILE GOING THE SPEED LIMIT, 55MPH. THERE WERE NO CARS IN FRONT OF ME AND NOTHING ABOVE ME. THE GLASS PROJECTED OUTWARD, CONFIRMING THAT NOTHING FELL FROM THE SKY OR CAME UP FROM THE ROAD AS GLASS WOULD HAVE BLOWN DOWN OR TO THE REAR IF IT HAD BEEN IMPACTED BY AN OBJECT. I HAVE FILED A REPORT WITH HYUNDAI'S NATIONAL CUSTOMER SERVICE LINE AND FILING A COMPLAINT HERE IN HOPES SOMETHING IS DONE ABOUT THIS SCARY ISSUE. RESEARCH HAS SHOWN MULTIPLE REPORTS AND A LAWSUIT OF THIS HAPPENING, UNPROVOKED AND COULD CAUSE AN ACCIDENT OF SERIOUS HARM IF NOT INVESTIGATED. THANKFULLY THE LINER PROTECTED ME FROM THE FALLING GLASS AND THE CAR BEHIND ME SLOW DOWN AFTER THE EXPLOSION IF GLASS ALLOWING ME TO EXIT THE HIGHWAY SAFELY. PLEASE INVESTIGATE BEFORE SOMEONE IS SERIOUSLY INJURED FROM THIS UNEXPECTEDLY HAPPENING TO THEM. CAR MANUFACTURERS NEED TO BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111792July 16, 2018
STEERING
THIS PAST SATURDAY I HAD TAKEN MY CAR INTO RICK CASE HYUNDAI IN PLANTATION FL TO HAVE THE DEALERSHIP INSPECT MY CAR FOR THE STEERING WHEEL ASSEMBLY RECALL. THEY GAVE ME THE CAR BACK AND SAID THAT THE LOT NUMBER OF MY ASSEMBLY WAS NOT ON HYUNDAI'S RECALL. TWO DAYS LATER WHILE DRIVING, I STARTED TO NOTICE THE WHEEL BECAME VERY LOOSE. ALMOST TO THE POINT WHERE I WAS CONCERNED IT WOULD FALL OFF. I HAD MY TWO YOUNG CHILDREN IN THE CAR ALONG WITH MY WIFE FOR A WEEK TRIP DOWN TO THE FL ALETA. I DECIDED THE CAR FOR UNSAFE AND BROUGHT IT BACK TO THE SAME DEALER. UPON INSPECTION AFTER THEY PULLED THE AIRBAG OFF, THE WHOLE STEERING ASSEMBLED WAS CRACKED OFF. I HAVE DOCUMENTED WITH PICTURES. I BELIEVE HYUNDAI USA MUST EXPAND THEIR RECALL PART TO INCLUDE MORE LOT NUMBER ASSEMBLIES AS MY DEALER CLAIMS THEY DID NOT DISASSEMBLE THIS PIECE IN ORDER TO INSPECT. THEY CLAIM ALL LOT NUMBERS ENDING IN 9 ARE DEFECTIVE WHILE MINE WAS AN 8. MY FAMILY AND I COULD HAVE BEEN KILLED OR BADLY INJURED IF THE WHEEL HAD FULLY DETACHED WHILE DRIVING THE CAR ARE THE DEALER CONFIRMED MY STEERING WHEEL ASSEMBLY WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111000July 12, 2018
VEHICLE SPEED CONTROL
SEVERAL INCIDENTS OF STALLING WHEN MAKING TURNS FROM STOPS OR YIELDS WITH SLOW ACCELERATION. INTERMITTENT INCIDENTS, THOUGH SEEM TO BE MORE NOTICEABLE WITH A/C RUNNING. MY HYUNDAI SANTA FE SPORT, 2018, AWD, DOES HAVE APPROXIMATELY 12,000 MILES ON IT. WHEN PULLING ONTO THE BUSY HIGHWAY NEAR WHERE WE LIVE, A LEFT TURN WITH PROMPT ACCELERATION IS CRITICAL. ON ABOUT 6 INCIDENTS, INCLUDING 2 IN THE LAST WEEK, I HAVE STARTED THE TURN, THEN LOST ACCELERATION, PUT THE PEDAL TO THE FLOOR THEN IT WOULD HESITATE FOR ANOTHER 1-2 SECONDS, THEN JERK UP TO 7000RPM AND THE TRACTION CONTROL WOULD KICK IN (LIGHT ON DASH COMES ON), THEN TAKES OFF QUICKLY. THUS FAR, NO ONE HAS BEEN IN HARMS WAY, HOWEVER, I FEAR IT WILL HAPPEN. ON 7/12/2018 I DID TAKE TO KC SUMMERS HYUNDAI IN MATTOON, IL. THEY PERFORMED A FULL INSPECTION, TOOK IT FOR TEST DRIVE, RAN DIAGNOSTICS AND FOUND NOTHING. I WAS TOLD THERE WAS NOTHING SHOWING ON THE COMPUTER EITHER. NO TSB'S. THEY ENCOURAGED ME TO BRING IT IN EACH TIME IT OCCURS IN THE FUTURE. NO COMPLAINTS ABOUT THE SERVICE. I DID PROVIDE THEM WITH THE OTHER COMPLAINTS ON THIS SITE FROM MANY OTHERS ABOUT THIS PROBLEM AND ASKED THEM TO KEEP IT IN MY FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111002July 12, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. KOLAR HYUNDAI (4766 MILLER TRUNK HWY, HERMANTOWN, MN 55811, (218) 733-0200) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110461July 10, 2018
ENGINE
DRIVING DOWN THE HIGHWAY AT 70 MPH THE CAR STALLED AND THEN TURNED OFF COMPLETELY. NO POWER BRAKES, NO POWER STEERING. LUCKILY I WAS DRIVING AND WAS ABLE TO COAST OF THE ROAD AND DOWN A RAMP. CAR FAILED TO RE-START OR TURN OVER. WE WERE STUCK ON THE SIDE OF THE ROAD FOR 3 HOURS IN 100 DEGREE HEAT WAITING FOR HELP. I WILL NEVER BUY ANOTHER HYUNDAI. NHTSA PLEASE DO SOMETHING ABOUT THESE FAULTY MOTORS...SOMEONE WILL GET KILLED IF THEY HAVE NOT ALREADY BEEN. HYUNDAI LOOKED AT THE CAR AND SAID THEY WILL REPLACE THE MOTOR UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105401July 3, 2018
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
AFTER DRIVING THE VEHICLE 15 MILES ON THE HIGHWAY, WE DROVE ON RESIDENTIAL STREET FOR ABOUT 1.5 MILES. AS I WAS TURNING INTO A PARKING STRUCTURE THE ENGINE STOPPED AND THE VEHICLE LOST POWER. I GLIDED THE VEHICLE TO A RED ZONE NO PARKING AREA ON THE STREET AND STOPPED THE VEHICLE. BLACK SMOKE QUICKLY APPEARED FROM UNDER THE HOOD AND FLAMES QUICKLY APPEARED. THE FRONT OF THE VEHICLE SOON BECAME ENGULFED IN FLAMES SHOOTING 4-6 FEET HIGH. THE FIRE DEPARTMENT ARRIVED AND SPRAYED THE FRONT OF THE VEHICLE WITH A FOAM FIRE RETARDANT. THEN THEY CUT THE HOOD LATCH AND OPEN THE HOOD. THE ENTIRE ENGINE COMPARTMENT, WINDSHIELD AND THE FRONT PASSENGER AREA WERE COMPLETELY DESTROYED. THE VEHICLE WAS MELTED TO THE STREET AND THE TOW DRIVER HAD TO SMASH IT LOOSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11104719June 29, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE SPORT. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES SUSTAINED. VISION HYUNDAI HENRIETTA ROCHESTER (2525 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 292-0500) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104734June 29, 2018
POWER TRAIN
TRANSMISSION DISENGAGES AT RED-LINE SPEEDS. ENGINE RPM'S CONTINUE TO REV UP WHILE VEHICLE FORWARD TRAJECTORY IS CUT OFF. INTERMITTENT PROBLEM - CREATES SAFETY ISSUE WHEN PASSING AT FREEWAY SPEEDS AND TRANSMISSION DISENGAGES AT RED-LINE INSTEAD OF SHIFTING UP TO THE NEXT GEAR. WHEN GOING FROM ZERO TO SIXTY (FROM A STOP) THE TACHOMETER/TRANSMISSION WILL DISENGAGE AFTER FIRST GEAR HITS REDLINE. THIS HAPPENS WHILE IN AUTOMATIC MODE. ENGINE CONTINUES TO REV HIGHER RPM'S, BUT VEHICLE LOSES FORWARD TRAJECTORY. THIS HAS BEEN AN INTERMITTENT PROBLEM SINCE OWNING THE CAR WHICH WAS PURCHASED BRAND NEW IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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