Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11629885December 10, 2024
ENGINE
The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was at a complete stop at a stop light, the Auto Start feature failed to function as intended. The contact stated that the engine shut off. The contact stated that the failure was a persistent failure. The contact stated that the failure occurred five times within a five-minute drive. In addition, the vehicle was previously taken to the dealer several times due to the failure. The failure could not be duplicated. The manufacturer was made aware of the failure and several cases were filed. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629798December 10, 2024
UNKNOWN OR OTHER
Was simply driving at approximately 40 mph and heard a loud bang come from the area above my head. Noticed a wind noise at that point. Upon getting home it was noticed that the glass on the sunroof had shattered on its own. Nothing hit it. It simply just shattered. I've read about people with a similar issue with this vehicle and I'm concerned. Had the visor that covers the inside of the sunroof been open, glass would have hit me and my children passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629586December 9, 2024
SEAT BELTS
The contact owns a 2021 Hyundai Palisade. The contact stated that the seat belts in the second row of the vehicle on the passenger’s and driver’s side failed to latch securely and unlatched while driving. The contact stated that several attempts were needed to latch the seat belts. Additionally, the seat belts intermittently unlatched while driving at various speeds. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629427December 7, 2024
SERVICE BRAKES
I was coming to stop speed under 15 (mph) the brake pedal and steering wheel starting shaking violently, and (the) brakes seemed to be pulsating up and down. I had to really push down hard and all the way on the brake pedal and when the car finally stopped my car was passed the stop sign and was in cross traffic luckily the car coming saw and swerved around me. My daughter would have suffered injury if that car hadn’t swerved. There were No ABS or malfunctions in the instrument panel and no audible warnings.” This has happened multiple times and Hyundai states this is inherent characteristic of this model which to me means all Palisades are defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629359December 6, 2024
SEAT BELTS
The second row driver side seat belt both comes unlatched and will not catch on the latch. This is intermittent but happens about 70% of the time. I feel it is dangerous and needs a repair immediately. It has been going on since May of this year. My 13-year-old most often occupies that seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629301December 6, 2024
SEAT BELTS
I have had two seat belts in this vehicle stop latching and come unlatched while the car was in motion. The first one was the middle row passenger side and the most recent one was the driver seat. This is extremely unsafe and I am very nervous for all of the other seat belts in this car. Both times I have been told his isn't a know issue and that they would be replaced by warranty. I am now finding out from searching online that this is being investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629141December 5, 2024
SEAT BELTS
The seatbelt latches are not always reliable. We have only noticed this with the driver’s side seatbelt specifically during cold weather. We do not have a lot of back seat passengers not in car seats; therefore, cannot speak to the reliability of the back seat. We bought our car in 2022 and this issue started in 2023. So far, it is worse this winter than it was last year. It will take a couple of times to latch and will occasionally unlatch later down the road. I am concerned for the safety of the driver if an accident were to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628510December 3, 2024
ELECTRICAL SYSTEM
The hydraulic lifts for the tailgate are failing. They crack open and the pressurized spring can be ejected while driving. Per multiple Palisade forms this seems to be come and most state that their dealer said it was a known problem. Some people have reported multiple failures with the lifts even when the part is replaced. The lift can also collapse when hydraulics break. [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628133December 1, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was pulling into my driveway [XXX] when I engaged the brake pedal pushing it fully down to stop behind my other vehicle. The antilock brake system seemed to turn on and the car did not stop. The steering wheel started shaking violently and the car went forward another 10-15 feet and I crashed into my other car, all while the brake pedal was completely down. We brought the car in to the dealership, Ettleson Hyundai in Countryside, IL, where they could not reproduce the event. They changed out the main governor of the ABS system anyway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11628077November 30, 2024
SEAT BELTS
Second row seat belts come unbuckled randomly after they click in and are confirmed secure. This occurs more as the vehicle ages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628071November 30, 2024
SUSPENSION
The car is under a year old, and started having a popping noise from rear driver side. The problem was determined to be the shock failing. This was confirmed at the dealer as a known issue that Hyundai is working on. We asked for it to be documented and put on file for our car. The service technician decided to replace the part and a new shock was installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627833November 28, 2024
SEAT BELTS
Seatbelt does not latch properly. Release button gets “stuck” not allowing the buckle to latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627796November 27, 2024
SERVICE BRAKES
Car lurches forward when you hit the brakes while driving over a bumpy road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627794November 27, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Many times while my car was set to the adaptive cruise control the car wouldn't stop or break at all although the car in front of me braked and stopped completely. I had to slam on the break because the car wouldn't stop on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627677November 27, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This has happened to me on 6 different occasions. While driving at slow speeds, and applying the brakes, the vehicles ABS system kicks in for no reason. However, while doing this, the vehicle is not slowing down and feels as though it will not stop. The only thing that stops the vehicle is the emergency brake that kicks in when the sensor feels I am getting too close to the car in front of me. I have been close to hitting the front car on several of these instances and another time, I stopped because I turned the wheel to the curb and the sensor picked up the curb and suddenly stopped the car. I have noticed that this happens more if the road is not smooth. The vehicle was taken back to the dealer for service and no change was done because they could not duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627499November 26, 2024
EXTERIOR LIGHTING
There is a serious flaw in the low beam headlight display for this vehicle. There are two large shadows directly in the light of sight. I rarely drive this vehicle at night and with the recent change away from daylight savings time, I drove it in the early evening and discovered the headlights created a huge shadow right in the sightline of the road with oncoming vehicles. It is especially worse when turning on a curve and whatever is in the road ahead is almost invisible. I took it to my local Hyundai Dealership on 23 Nov 24 and had them look at it. They responded there was nothing wrong with the lights. They took pictures of the vehicle against a white background and it clearly showed two small triangular dark spots in the center of the vision. They said this is normal for Palisades. I asked them to show me the same view on another Palisade and it was identical with large shadows in the background. I asked for copies of the white background photos and they declined to provide them. I now understand from on-line research, that Hyundai is aware of this problem for 2021-2024 model year Palisades. But they will not do anything. Below are photos I have taken while driving in the dark and you can clearly see how there is a shadow that could cause an accident and cost lives. I also have video but this format will not let me upload it. I have also attached some research screen shots from [XXX] and [XXX] that discuss this issue (along with their pictures). I understand there are class action lawsuits ongoing with this issue. As a result, I believe it is time the NHTSA looks at this road safety issue and take action to have Hyundai fix it. I also ask that someone respond to indicate receipt and what action will occur in this. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627388November 26, 2024
SERVICE BRAKES
When slowing down using the break at low speeds over a bumpy terrain (gate track or drainage inlet) front of car shakes violently and vehicle does not slow down as fast as it seems like it should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627369November 25, 2024
SUSPENSION
The rear suspension makes a clunking noise. This is a known issue for the palisade and because I’m at 80,000 miles on the vehicle they want me to pay $6,000 for the replacement! This is insane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627371November 25, 2024
ENGINE
The engine started running rough and when I checked the oil it was 4 quarts low. Despite the oil being more than half empty, the oil light on the dash never came on. This is dangerous and will end up hurting future owners or those who don’t get enough mileage on the vehicle within their warranty timeframe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627184November 25, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
I was driving along the feeder road entering the on-ramp of the highway, going about 45 mph, when I heard a loud explosion coming from inside my vehicle. I was obviously startled and my first thought was maybe my kids left a soda bottle in the car and the pressure caused the bottle to explode. It was then I noticed broken glass all over the interior of my vehicle, as well as on my person. It was a clear, sunny day, about 75 degrees, so no extreme weather. There were no vehicles ahead of me, behind me or on either side of me. When I got to a stopping point, I searched my vehicle thoroughly thinking something must have come through the glass and shattered it. But I found nothing in my vehicle that would have come from outside and caused this to happen. While taking photos of everything, I noticed the glass that was left appeared to be bowed upwards instead of inward. It was then I realized whatever happened did not come from outside of my vehicle. I started looking things up online and realized the "exploding sunroof" was actually a very common issue happening to many other people's vehicles. Why a recall on this serious safety issue has not been issued is baffling. I could have been in an accident due to the startling nature of the incident, I could have been cut with shards of glass. Thank God my children were not in the car with me at the time as most of the glass went to the back seats where they would have been sitting. Prior to this happening there were no issues with my sunroof and no obvious warning signs of its impending explosion. I truly hope a recall is issued soon before someone is seriously injured, or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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