Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11638718January 27, 2025
ENGINE
There is an oil leak coming from the oil filter housing, where it mates up to the block, causing the vehicle to lose oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638723January 27, 2025
SUSPENSION
In August of 2023, Stivers Hyundai located in Columbia, SC replaced the rear shock absorbers on my 2020 Hyundai Palisade Limited due to a rattling and knocking noise in the rear of the vehicle. The noise never completely went away, but was somewhat better. In July of 2024 the noise was back to the same noise as we were hearing in 2023. We took the vehicle to the dealership in August of 2024 complaining of the same noise previously heard. The dealership stated that we needed new shock absorbers (same as which they replaced a year ago) and which only had approx. 20,000 on them. When we explained that they had just replaced them a year ago, they completely dismissed our concern and noted that they needed to be replaced and offered no explanation as to why they would wear out in a years time. At the point we visited the dealership in 2024, the vehicle was no longer under warranty and we were quoted over $3,000 to fix the issue. In looking through other online forums, this appears to be a common issue with this vehicle. My thought is that there is an underlying issues that is causing this to happen that may not be addressed through simply replacing the rear shock absorbers. Maybe there is an issue causing the shock absorbers to wear out so quickly and that issue has not been identified. Nonetheless, shock absorbers should not wear out in 20,000 miles under normal (mostly interstate) diving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638947January 27, 2025
SUSPENSION
My rear shocks and or insulator were replaced under a TSB 22-SS-001H at 50000 miles. At 79000 they are needing replaced again. I am told the TSB no longer applies since it is out of warranty. I see others having the same issue. Can Hyundai be held accountable for obviously replacing a defective part with another one?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638927January 27, 2025
SERVICE BRAKES
I'm writing to report a safety issue with my 2025 Palisade Calligraphy Knight Edition. The other day, I was driving in town on a rough road, going under 25 miles per hour, when I came to a stop sign. I pressed on the brakes, but the car wouldn't stop completely. It kept moving forward, shuddering, and the ABS wouldn't stop. It felt like the brakes were not engaging properly, and the ABS was malfunctioning. It did finally stop on its own, but it was really scary. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe the braking system, and potentially the ABS, malfunctioned. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? My safety and the safety of others were put at risk because the vehicle did not stop as expected, and I had limited control over the vehicle's movement. This could have resulted in a collision. Has the problem been reproduced or confirmed by a dealer or independent service center? No, the problem has not been reproduced or confirmed by a dealer or independent service center. This is the first time it has happened. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle and its components have not been inspected by anyone regarding this issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms of the problem prior to the failure. I'm worried that this could happen again, and I want to make sure that other drivers are aware of this potential problem. I've only had my Palisade for less than 100 miles, so I'm hoping this is an isolated incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638714January 27, 2025
SUSPENSION
The rear suspension is not working. The SUV bounces around like a roller coaster. This occurred somewhere around 30,000 mile mark. Before that, the ride was smooth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638670January 26, 2025
VISIBILITY/WIPER
AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. I'm trying to make an appointment with Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638604January 26, 2025
POWER TRAIN
11/16/2024: I was at a complete stop at a stoplight waiting for it turn green so I could turn left. When the light turned green, I pressed on the accelerator and made it about half way through the intersection when I noticed that the car had stopped accelerating but could hear and see the RMPs going up. I looked down to see if I had accidentally put it into neutral, but the DRIVE light button was still lit up. Luckily, I was close to my destination and was able to roll into the parking lot without getting trapped by traffic. I turned my car off and when I came back to it, it started and everything seem normal. 12/20/24: I drove to my office to pick up packages to mail. Then I was going to run a few errands with my mother-in-law before my 10:15 am appointment for an oil change at my Hyundai dealer. As we were turning left out of my office across 2 lanes of traffic, my car did the same thing it had done in November. This time, I had traffic approaching me from both directions. My car had enough inertia to finish the turn, but it would not respond to the accelerator. Both my mother-in-law and I were trying to figure out what was going on because she could feel it and noticed the RPMs going up without any acceleration. We intentionally looked at the "drive" button to make sure neither of us had somehow knocked into neutral. The cars coming up from behind ended up passing me on the right. Eventually, maybe 15-30 seconds later, my car "kicked back into gear" and we were able to drive normally. I took the car directly to the dealer. Told them what had happened and asked for a loaner car until they had figured it out. I had the loaner car for about 5 days and the dealership said they couldn't replicate the problem. They told me to try video it if it happens again. I laughed nervously and asked which part they wanted me to video tape while driving??? It has not happened again, but seems to have happened with other Palisades.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638479January 25, 2025
SEAT BELTS
Received attached letter, extending warranty for twisted seatbelts. When I contacted the dealer, they said they had to be a case where my seatbelt came unbuckled for them to replace the seatbelts in my second row of my Hyundai palisade. Here is my concern. there have been numerous complaints about seatbelts coming unbuckled while people were driving. I place my most precious cargo. My two great granddaughters in that second row buckled in with the seatbelts, anticipating that I have done everything possible to safeguard them. now Hyundai is telling me that unless something tragic happens they are not replacing them although they do point out that they are twisted due to excessive space in the D ring. If this is the case, why are they not replacing them now? Are they waiting for something tragic to happen.?? I want my second row seat belt to be replaced so I know my great granddaughters are safe when I place them in my vehicle. This is ridiculous that they issue the warning but no recall. Can you please help??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638536January 25, 2025
SEAT BELTS
The front passenger side seatbelt disengages while driving- has happened on four occasions. The vehicle is available for inspection upon request. This has not been reproduced or confirmed by a dealer or independent service center. There were no warnings or indications that the seatbelt was loose or would disengage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638483January 25, 2025
SEAT BELTS
Rear passenger seatbelt has unlatched unexpectedly several times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638391January 24, 2025
SEAT BELTS
Second row seat belts come unlatched while driving. This has happened multiple times. 2 times this week, once for each seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638377January 24, 2025
SEAT BELTS
Driver, and second row seatbelt unlatch on there own while driving numerous times Unsure of third row as this row is not regularly used. Passenger seatbelt belt was recently replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638245January 24, 2025
SEAT BELTS
On two separate occasions, the front passenger side seat belt has disengaged during driving. There was no warning when this occurred. The seat belt monitor was off (indicating it was appropriately latched) when this occurred. The entry of the seat belt is very soft and does not latch appropriately. I have brought this up to the hyundai dealership I have my car serviced at and am awaiting an appointment to address this concern. Unfortunately, they are unable to get me in for an appointment for 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637860January 23, 2025
SEAT BELTS
Driver seatbelt will unbuckle or detach from buckle while driving. Multiple times it has happened where driving in dangerous conditions and the seatbelt will unbuckle while driving. Sometimes it will unbuckle itself quietly and I won’t notice it but the car will alert me to say it has been unlatched from the buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638120January 23, 2025
SUSPENSION
Rear shock failure causing bouncy uneven drive, confirmed with visibly leaked fluid. Dealership contacted, awaiting investigation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638113January 23, 2025
SEAT BELTS
The base of the seatbelt in the Palisade, does not come out far enough/is too short for use with car seats and booster seats. Apparently, all Palisades have this issue. The seatbelt is nearly impossible for a child in a booster seat to buckle, or an adult for that matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638030January 23, 2025
ENGINE, VEHICLE SPEED CONTROL
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637861January 23, 2025
SEAT BELTS
Since I have owned this vehicle in 2022 I have had an issue with my second row seatbelt’s unhitching after they are lached. I brought this to the dealers attention and they told me they are fine as they are we’re not able to duplicate it and if I wanted them to look into it further and they didn’t find an issue I would have to pay out of pocket for their time. No it s so bad that several times throughout our drive they will just unlatch. This is a serious safely concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637704January 22, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Palisade. The contact stated that while his wife was attempting to close the trunk manual, there was an electrical shock where her hand came in contact with the trunk. As a result, the contact's wife sustained a minor burn to her left hand. The contact was a physician who confirmed that his wife sustained a second-degree burn and treated his wife for the injury. The contact was able to wrap his wife's hand. A dealer was contacted. The vehicle was taken to the dealer where the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11637616January 22, 2025
VISIBILITY/WIPER
Recent snow in North East - removing snow and clearing windshield AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. Called Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Palisade