Hyundai Entourage Complaints

288 consumer complaints on file.

#10965469March 15, 2017
SUSPENSION, STRUCTURE
2007 HYUNDAI ENTOURAGE. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARM AND FRAME CORROSION ISSUES. *SMD THE CONSUMER STATED THE RUST ISSUE HAS BEEN GOING ON SINCE THE VEHICLE WAS THREE YEARS OLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958694March 5, 2017
AIR BAGS, STEERING, SUSPENSION
WILD DRIVE IN THE CITY IF I DRIVE OVER A MANHOLE IT SOUNDS HORRIBLE WHAT CAN BE INSTALLED NEW SKERKENSHOWBERS AND IT STILL DOES THE SAME THING I AM A NEW OWNER OF THIS VEHICLE ARE THERE ANY RECALLS ON THIS VEHICLE THANK YOU MY NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958002March 2, 2017
SEATS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE SEAT DETACHED FROM THE BASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948921February 1, 2017
STRUCTURE:BODY:HOOD, VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS DRIVING THE SPEED LIMIT WHEN ALL OF SUDDEN MY HOOD FLEW UP, SMASHED MY WINDSHIELD, THANK GOD I WAS ABLE TO PULL OVER AND NO ONE WAS HURT BUT, MY HOOD WAS CRUNCHED AND MY WINDSHIELD SHATTERED, SET UP AN APPT. WITH HYUNDAI DEALERSHIP AS THEY TOLD ME THE LATCH FOR HOOD HAD BEEN RECALLED. ON MY WAY HOME STOPPED FOR GAS, PULLED IN BEHIND A MAN WITH HIS YOUNG CHILD IN A CAR SEAT WHEN THE VAN JUST STARTED TO ACCELERATE, I COULDN'T STOP, EVEN HOLDING BOTH FEET ON THE BRAKE PEDDLE, MY HUSBAND REACHED OVER AND TURNED THE VAN OFF. WE SLAMMED INTO THE BACK OF THE CAR WITH THE BABY IN IT, AGAIN, THANK GOD NO ONE WAS HURT BUT HAD THESE BEEN DIFFERENT CIRCUMSTANCES WHO KNOWS WHAT WOULD HAVE HAPPENED. HAVE NO IDEA WHAT CAUSED THE VAN TO ACCELERATE, AND AM REALLY AFRAID OF DRIVING NOW. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10947784January 26, 2017
VISIBILITY/WIPER
WAS DRIVING IN THE RAIN AND WIPERS WAS WORKING AND ALL OF A SUDDEN STOPPED IN THE MIDDLE OF THE WINDSHIELD WAS NOT ABLE TO SEE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937529December 27, 2016
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE WHILE THE VEHICLE WAS OPERATED AT 35 MPH, THE HOOD INDEPENDENTLY UNLATCHED WHICH RESULTED IN THE HOOD HITTING THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937751December 27, 2016
ELECTRICAL SYSTEM, ENGINE
VAN'S ELECTRICAL SUDDENLY CUT OFF IN THE MIDDLE OF TRAFFIC LOSING POWER - THANKFULLY A PARKING LOT ENTRANCE WAS NEARBY AND WAS ABLE TO BARELY STEER IT INTO THE PARKING LOT. I HAD MY CHILDREN WITH ME. FOUND OUT IT WAS RECURRING PROBLEM WITH THE VALVE COVER GASKET LEAKING OIL ONTO THE ALTERNATOR. SIMILAR PROBLEM WITH RECALLED HYUNDAI VERACRUZ - SAME ENGINE LAYOUT - BUT NO RECALL ON THE HYUNDAI ENTOURAGE. THIS IS THE 4TH TIME THE ALTERNATOR DIED AND THE LOCAL HYUNDAI DEALERSHIP WILL DO NOTHING SINCE IT IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937241December 23, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BATTERY AND BRAKE WARNING INDICATORS ILLUMINATED INDEPENDENTLY. THE DEALER DIAGNOSED THAT THE OIL GASKET COVER WAS LEAKING AND CAUSED OIL TO COME IN CONTACT WITH THE BATTERY AND THE ALTERNATOR. THE OIL GASKET COVER, BATTERY, AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 99,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927097November 20, 2016
STRUCTURE:BODY, VISIBILITY/WIPER
AS I RAMPED ON TO A BUSY INTERSTATE, THE FRONT HOOD LATCH GAVE WAY. THE HOOD FLIPPED UP SMASHING MY WINDSHIELD AND BLOCKING ALL FRONT VISION. I WAS ABLE TO GET OVER TO THE SHOULDER WITHOUT GETTING HIT BY ANOTHER VEHICLE. I WAS GOING ABOUT 60 MPH WHEN THE HOOD LATCH GAVE WAY. ABOUT TWO WEEKS AGO, SAME THING: THE FRONT HOOD LATCH GAVE WAY, BUT THAT TIME I WAS GOING ONLY ABOUT 25 MPH AS I SLOWED DOWN ON A SECONDARY ROAD TO TURN IN TO THE SUBDIVISION WHERE I LIVE. NO HARM DONE TO THE WINDSHIELD THE FIRST TIME. FIRST TIME I ASSUMED I HAD NOT PROPERLY SHUT DOWN THE HOOD. SECOND TIME, THE HOOD LATCH AND SAFETY FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926846November 18, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 30 MPH, THE FRONT DRIVER'S SIDE CONTROL ARM FRACTURED. THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926312November 15, 2016
STRUCTURE:BODY
SIDE SLIDER DOORS NO LONGER OPEN MANUALLY USING INTERNAL OR EXTERNAL HANDLES. REGARDLESS OF CENTER PILLAR "POWER SWITCH" SETTING ABOVE THE MIRROR - THE ONLY WAY THEY OPEN IS USING THE KEY FOB OR THE "OPEN/CLOSE" SWITCH ALSO ABOVE THE MIRROR. THIS IS A VERY CONCERNING HUMAN SAFETY ISSUE. IN AN ACCIDENT SITUATION - SOMEONE MAY NOT ABLE TO GET OUT OF THE VEHICLE. TSB-09-BE-024 MAY BE RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920059October 30, 2016
SUSPENSION, AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
CONTROL ARMS ROTTED OUT AND WHILE I WAS DRIVING. I WAS DOING 25 ON A SIDE ROAD WHEN THE VEHICLE STARTED TO SLIDE AND WAS UNSTOPPABLE. I HAD TO PUT THE VEHICLE INTO PARK WHILE IT WAS STILL MOVING TO GET IT TO STOP. WHEN THE TOW TRUCK DRIVER AND POLICE ARRIVED THEY SAID THE CONTROL ARMS ROTTED OUT AND SNAPPED. HAD I MADE THE LEFT TO GO DOWN THE HILL THEY SAID I WOULD HAVE ENDED UP IN SOMEONE'S HOUSE. THE CAR SEAT DRIVER SIDE MOUNTS ARE SNAPPED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914818October 7, 2016
STRUCTURE:BODY
I WAS DRIVING MY VAN AT APPROXIMATELY 40 MPH ON A HIGHWAY WHEN HOOD FLEW UP AND BROKE WINDSHIELD I HAVE READ THAT HYUNDAI AND KIA HAVE MULTIPLE RECALLS FOR HOOD SAFETY LATCHES NOT ENGAGING AND THINK THE ENTOURAGE SHOULD BEEN INCLUDED BEFORE THERE ARE ANY ADDITIONAL INCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911268October 3, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
FRONT WIPERS STOPPED WORKING WHILE DRIVING IN RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908876September 23, 2016
UNKNOWN OR OTHER
VEHICLE WAS ON HIGHWAY AND HAD TRAVELED APPROX 8 MILES THEN WHILE LIGHTLY BRAKING FROM 50 MPH. HOOD FLEW UP AND BROKE WINDSHIELD AND DAMAGED HOOD. I BELIEVE THIS TO ME A SECONDARY HOOD LATCH FAILURE SIMILAR TO THE RECALL FOR KIA SEDONA WHICH IS NEARLY IDENTICAL TO THE HYUNDAI ENTOURAGE. KIA AND HYUNDAI PRODUCED THESE CARS AS A JOINT VENTURE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895192August 11, 2016
UNKNOWN OR OTHER
THE RIGHT REAR SLIDING DOOR DOES NOT STAY LATCHED. IT AUTOMATICALLY SLIDES OPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891877July 31, 2016
ELECTRICAL SYSTEM, ENGINE
VALVE COVER GASKET IS LEAKING OIL ALL OVER THE ALTERNATOR. OTHER HYUNDAI'S WITH THIS ENGINE HAVE BEEN RECALLED BUT THE ENTOURAGE HAS NOT. THAT MAKES NO SENSE AT ALL SINCE BY HYUNDAI'S ONE ADMISSION IN THE OTHER RECALL THIS IS A SAFETY ISSUE. WHY IS NOTHING BEING DONE ABOUT THIS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888119July 25, 2016
SUSPENSION
WE RECEIVED NOTICE OF THE RECALL OF THE CONTROL ARMS ON OUR 2007 ENTOURAGE IN DECEMBER 2013, AND IMMEDIATELY TOOK IT TO THE DEALER TO BE REPAIRED. THEY INSPECTED AND "RUST PROOFED" PER THE INSTRUCTIONS IN THE RECALL; HOWEVER, THAT REPAIR IS NOT SUFFICIENT. YESTERDAY, WHILE DRIVING ON A RESIDENTIAL STREET, ONE OF THE CONTROL ARMS COMPLETELY SNAPPED. WHILE IT'S INCONVENIENT FOR US TO BE STRANDED 3 HOURS FROM HOME AND WORK WHILE OUR VAN IS BEING REPAIRED, I'M MORE CONCERNED THAT IT COULD HAVE HAPPENED WHILE DRIVING ON THE INTERSTATE TODAY, WHERE WE COULD HAVE BEEN SEVERELY INJURED OR KILLED, AND POSSIBLY HAVE INJURED OR KILLED SOMEONE IN ANOTHER VEHICLE ON THE ROAD IF A CRASH HAD OCCURRED. THE ONLY FIX FOR THIS SHOULD BE REPLACEMENT OF THE CONTROL ARMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885833July 19, 2016
ENGINE, UNKNOWN OR OTHER
I PURCHASED A USED 2007 HYUNDAI ENTOURAGE JUNE OF 2016 SINCE BUYING THE VEHICLE I HAVE HAD ISSUES WITH IT FAILING TO START TURN THE KEY LIGHTS FAN RADIO ALL CAME ON ENGINE WOULD NOT CRANK IT HAPPENS NOW AND AGAIN BUT ENOUGH TO BE AN ISSUE I RETURNED TO THE DEALER WERE IT WAS PURCHASED THEY REPLACED THE STARTER ONE WEEK LATER SAME ISSUE WE HAD THE BATTERY TESTED TOLD THE BATTERY WAS ALMOST NEW SINCE BUYING THE VAN I HAVE HAD IT TOWED TWICE CALLED ROAD SIDE ASSISTANCE TWICE AND I HAVE BEEN STUCK AT WORK AND AT THE STORE FOR HOURS EVEN MISSED A DAY OF WORK BECAUSE OF THIS I CONTACTED HYUNDAI AND WAS TOLD THAT I HAVE TO HAVE A CERTIFIED HYUNDAI MECHANIC LOOK AT THE VEHICLE HOWEVER THEY ARE NOT WILLING TO SWALLOW THE COST I HAVE BEEN DOING RESEARCH SINCE THIS PROBLEM OCCURRED AND IT APPEARS THAT HYUNDAI HAS AN INTERMITTENT NO CRANK NO START ISSUE WITH SOME VEHICLES THE ENTOURAGE BEING ONE THAT THEY WONT ACKNOWLEDGE I EVEN FOUND A YOU TUBE VIDEO WHERE A MECHANIC EXPLAINS THE PROBLEM MY HUSBAND HAS OWNED TWO ELANTRA'S I THOUGHT WE COULD RELY ON HYUNDAI WHICH WAS THE REASON I BROUGHT THE ENTOURAGE BUT CLEARLY THAT ARE NOT AS RELIABLE AS WE THOUGHT . I EVEN FOUND 6 COMPLAINTS OF THE SAME ISSUE ON THIS SITE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884661July 13, 2016
ELECTRICAL SYSTEM
VALVE COVER GASKET IS LEAKING OIL ALL OVER THE ALTERNATOR. OTHER HYUNDAI'S WITH THIS ENGINE HAVE BEEN RECALLED BUT THE ENTOURAGE HAS NOT. THAT MAKES NO SENSE AT ALL SINCE BY HYUNDAI'S ONE ADMISSION IN THE OTHER RECALL THIS IS A SAFETY ISSUE. WHY IS NOTHING BEING DONE ABOUT THIS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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