Honda Prologue Complaints

972 consumer complaints on file.

#11650972March 27, 2025
SUSPENSION
When driving slow and on turning radius, suspension clicking noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650955March 26, 2025
ELECTRICAL SYSTEM
After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." My Prologue only has 1,096 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650859March 26, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
High voltage system errors. Won’t charge. Car is 2 weeks old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650825March 26, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Where to begin? not even 2 weeks after having this vehicle it nearly caused a major accident and gave me whiplash & neck problems (have doctors documentation as proof) when the automatic breaking system hard breaked my vehicle twice in the same trip (20 minutes from work to home) with the second time resulting in my car skidding quite a few feet on a highway in the middle of rush hour traffic (want to note the distance in front of the car was quite significant both times) also both CV joint axles need replacing on top of rear passenger door is not the right size & often pops open. Honda dealership has my vehicle for 31 days back in December January stating parts for door would be in within the month and the cv axle would be beginning of march. here it is March 26th and I've heard nothing from the dealership after multiple attempts of trying to get a hold of them. also worked with Honda and opened a claim who also is ignoring my calls. I hardly want to touch the vehicle as I'm afraid of it causing a major accident or the door popping open as I'm driving with my children in the car.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11650758March 26, 2025
SUSPENSION
Multiple problems. Suspension/axles grinding and popping when go around corners, multiple messages to service high voltage system, complete loss of power while driving, loss of awd system, extremely loud thunking under hard acceleration (merging onto freeway etc), that shakes the whole car and can cause it to go off track a bit. deathtrap on wheels, dealer's no help, corporate is no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650599March 25, 2025
POWER TRAIN
Broken axle I was driving and kept hearing a tidying click sound when making turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650591March 25, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Break failure on highway causing MVA- multiple attempts were made to slow down and break vehicle to no response what so ever. Pressed breaks all the way down, nothing, no air, no resistance, no sounds, vehicle kept on going. In an attempt to save myself from an accident that could have been much worse, I jumped out of the moving vehicle, landing the back of my head on the cement highway floor toward left end of bumper. This vehicle is not safe and should be taken off the roads. I have 2 toddlers and am traumatized. The vehicle stopped after some impact in the middle of the highway. From the moment of receiving this car there has been some sort of issue with it's breaks. Initially short stopping on it's own when gas peddle not pressed- had the setting fixed for that to then experience multiple whiplashes for no reason while driving. Attempted to connect the starlink on multiple occasions as well to no success and just a bunch of wasted time trying. In addition to all the alarming safety concerns, this car would not heat up well- 40 minutes into my ride I'd start to feel some warmth. I would love to have this case investigated further and sue honda for allowing such a dangerous vehicle on the roads. My accident was bad but the honest truth is that it could have been worse and no one should have be subject to this danger.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11650180March 24, 2025
STEERING, WHEELS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have two problems: 1. When I steer full left or right and move forward, I have clicking noise coming from the front. 2. Usually when I push break, my car gets into emergency brake .I guess the sensors are too sensitive and it gets into emergency break and stop the car without no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650051March 24, 2025
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
Every time this car comes to a stop, it rocks back and forth significantly on its suspension. Even at low speeds, it is noticeable when breaking, with about a second and a half of five to six rebounds back and forth. It is highly prominent with stronger braking or stop-and-go traffic, resulting in about two seconds of hard rocking back and forth. This problem happens more when the car is being driven in normal mode, meaning using both the acceleration and brake pedals; it’s less pronounced when driving in “one-pedal” mode. I took the car to the dealer service department, and they tested my car and other Prologues. The service department manager said this seems to be a problem in all the Prologues, even a 2025 model they tested. This problem is causing motion sickness for me and my wife, which can lead to distractions and potentially unsafe behaviors as explained below: * Distraction: Passengers experiencing motion sickness may be too focused on their discomfort to pay attention to the road or the driver, which can be dangerous. * Nausea and Vomiting: Nausea and vomiting can cause a passenger to become ill, which can be a distraction and potentially lead to unsafe behaviors like reaching for a trash bag or losing control of their body. * Safety of the Driver: If a passenger struggles with motion sickness, the driver may be distracted by the passenger's discomfort, which can lead to unsafe driving behaviors. * Increased Risk of Accidents:If a passenger becomes ill and the driver is distracted, the risk of accidents increases. Even though the dealership acknowledged that this seems to be a widespread problem based on the tests that their service department did, they are unwilling to take action until an official recall is in place. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649973March 23, 2025
UNKNOWN OR OTHER
CV joint clicking on turns. Both left and righy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649952March 23, 2025
UNKNOWN OR OTHER
As I was coming to a stop light, the radio stopped working. A message came up..."Tuner unavailable. This may fix itself. If not, restart your vehicle. Vechicle may need service." Soon after this, my blinker stopped working. I was able to proceed with the left hand turn but then dashboards (left and radio one) all went blank. I was able to drive to get to a safe spot. In doing so, the dashboard did come back on and I was able to drive onward. THIS WAS A VERY NERVE WRACKING EXPERIENCE NOT HAVING SIGNALS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649871March 22, 2025
POWER TRAIN
I’ve started to hear a clicking sound when taking left turns on my Honda prologue after about 600 miles. When researching online I found that the prologues ship with a bad cv axles and the sound won’t go away unless the axle is replaced. Reporting here so that I can get feedback on the severity of the issue and bring awareness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649669March 21, 2025
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I have had this car since December 7th and I leased it brand new. It has been in service multiple times for multiple issues. Only one of the issues has been fixed while the rest they have not been able to diagnose. The cv axles have an issue and when I took the car back to Honda they said corporate Honda has not come out with a solution yet but the car is safe to drive??? The car makes a noise anytime I do a right turn and it has progressively gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649551March 20, 2025
SUSPENSION, STEERING
When turning from a stop there is a loud clicking noise that occurs. This consistently happens with either right or left turns from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649110March 18, 2025
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
When starting vehicle, lights for Propulsion Power is Limited lights and service vehicle soon lights came on. I tried to shift into reverse, but got a warning message that the conditions for shifting error, I also could not shift to drive. I only have had the car for 2 weeks. I called the honda warranty, they arranged to have it towed to dealership. 2 different service people tried troubleshooting the problem on site with no success. It was towed and dropped off after hours at a Honda service center. The tech called the next day stating that the problem could not be recreated and all diagnostic tests came out good. Waiting and wondering when this car is going to leave me stranded again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649083March 18, 2025
UNKNOWN OR OTHER
DRIVETRAIN cv axel yes available for inspection could fracture causing instant accident No, but very commonly reported to Honda No No lights clicking noise when turning wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648734March 17, 2025
UNKNOWN OR OTHER
When using the Honda link app, sometimes the app experiences issues and the signal is never sent to the vehicle. If the keys are lost, this would create a safety issue in case of an emergency when access to the vehicle is needed. This issue has not been confirmed by the dealership and I have not contacted the manufacturer. The app in general does not update and or fails to display the vehicle information at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648598March 16, 2025
SUSPENSION
Started hearing clicking coming from the front when we turn. I was told this is a common problem from the CV joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648519March 15, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I’ve had a couple of issues with this vehicle along with others I know with the same car. 1. When charging it has said a couple of times “not sending power” when public charger seems to be in good condition & there being funds on the card. 2. When closing the panoramic sunroof right when it’s about to close it opens back up. It takes me multiple tries pressing and holding down the button to get it to close. 3. Both screen displays have gone completely black out of nowhere and will not turn back on until a couple of hours later. 4. Sometimes in perfect Sunny condition with nothing blocking the windshield the Forward collision Safety feature will appear on the dashboard saying “forward collision system unavailable.” 5. The battery seems to not last long and even going at speed limit or slower the battery will still drain fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648513March 15, 2025
ELECTRICAL SYSTEM
High voltage system errors. Won’t charge. Car is 2 weeks old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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