Honda Prologue Complaints

972 consumer complaints on file.

#11652964April 5, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
2024 Honda Prologue has been having service high voltage system, reduced acceleration, no heat or AC in while in the rain and with toddlers in the car. Car has had this issue twice before and just got the car back from the service on April 2, Had issue in December, Feb 2025 for 11 days. The vehicle was just returned 3 days ago for the same issue. Service keeps stating they don't know what the problem and vehicle is needs to be towed due to inability to charge or drive on Major roadway due to limited speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652941April 5, 2025
ELECTRICAL SYSTEM
Both of my infotainment screens went off completely while driving and this is very frustrating and unsafe I can’t see my speedometer or navigation or anything else and this puts my safety in danger urgent urgent please investigate this matter asap Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652829April 4, 2025
ELECTRICAL SYSTEM
I was driving on the interstate and the infotainment and drivers dashboard display cut off. I attempted to turn the car off and back on and nothing happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652784April 4, 2025
POWER TRAIN, STEERING
When turning left from a stop, there is a clicking sound that is coming from the front left wheel area. I don't know if this is safety risk. I have not had a dealer inspection yet. There are no warning lights or messages in the car relating to this problem. It has happened several times. I first heard it at about 350 miles. The car now has about 700 miles. I have heard the noise at least 4 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652758April 4, 2025
SUSPENSION, STEERING
Front axle started making knocking noises when making sharp turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652742April 4, 2025
POWER TRAIN
Since purchasing the vehicle august 2024, I have experienced a noticeable noise emanating from the front axles whenever I turn the steering wheel in either direction. This noise is concerning and suggests a potential mechanical problem. I have taken my vehicle to Ocean Honda ventura on two separate occasions for diagnosis and repair of this issue. On both instances, the front axles were replaced. However, the noise persists even after these replacements. During my most recent visit on 04/03/2025, I was informed by Honda representatives that they have exhausted all current solutions and that there is nothing further they can do to resolve the noise issue at this time. I am deeply concerned about this ongoing problem. The persistent noise when turning indicates a potential defect that could compromise the safety and reliability of my vehicle. Despite two attempts at repair involving the replacement of the front axles, the issue remains, and Honda has indicated an inability to provide a further remedy. I request that the NHTSA investigate this matter. I believe this may be a more widespread issue affecting other 2024 Honda Prologue vehicles and poses a potential safety risk to drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652599April 3, 2025
POWER TRAIN, STEERING
CUSTOMER STATES CLICKING NOISE IS HEARD WHEN MAKING LEFT TURNS, PER CUSTOMER - THE NOISE IS COMING FROM THE LEFT FRONT AREA. INSPECT AND ADVISE. NOISE FROM THE LEFT FRONT AREA. * REPLACE THE LEFT FRONT AXLE **PART IS CURRENTLY ON A NATIONAL BACKORDER. POSSIBLE RELEASE IN MAY**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652448April 3, 2025
STEERING, SERVICE BRAKES, SUSPENSION
When I turn left or right from a complete stop it makes a clicking noise. I believe it is the CV joints. When backing the car randomly puts on the break with nothing around the rear of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652431April 2, 2025
STEERING
Axle or CV joint makes excessive clicking noise when turning right. Delaer has confirmed the issue. Parts have been backordered and no resolution for 2.5 months. Note, this problem appears to be reported by many other 2024 Prologue owners on the web.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652373April 2, 2025
FUEL/PROPULSION SYSTEM
We received a High Voltage System warning, making the vehicle undrivable. Honda states it is an AC check valve issue. The vehicle only has 477 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651945April 1, 2025
ELECTRICAL SYSTEM
Service High Voltage System warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651891March 31, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Start vehicle and warning lights flash. "service high voltage system" Drove to service center. Heat did not work on the cold morning. Defrost would not work. Service center informed me the main 440 volt battery needs replacing. wait times, one to two months for new battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651883March 31, 2025
ENGINE
"high voltage system failure" and inability to charge - co cooling and limited acceleration - took 7 1/2 weeks to repair - Tech found p1c0100 ac compressor motor underspend, recharged ac system nd found excessive freon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651820March 31, 2025
UNKNOWN OR OTHER
“While driving with my family, my car’s displays suddenly went black, which was a serious safety concern. I had to pull over for about an hour until they came back on, as I couldn’t see anything.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651771March 31, 2025
SUSPENSION, STEERING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When I turn left or right from a complete stop it makes a clicking noise. I believe it is the CV joints. I brought it into Honda for them to look at. They know about the issue but don't have a fix for it and will not do anything for it. When backing you the car randomly puts on the break with nothing around the rear of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651635March 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." The car will not accept a charge at all and the heat/defroster will not work. It will only blow cold air (which may just be outside air circulating meaning full hvac isn’t working).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651622March 30, 2025
ELECTRICAL SYSTEM
Charging Port. car will not charge no more under 6000 miles under 10 months of ownership. I have a 3 year at least. I haven't even had it a year yet. No vehicle now waiting to hear back from Honda. They gave me a loner the dealership. Did I think this is an unsafe feature of this vehicle? And I think I should receive. A new vehicle. This vehicle needs a recall, so no one gets hurt. Or stranded on the side of the road. Because the car won't charge no more. Please help me with this matter sincerely. [XXX] of Portland Maine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651600March 30, 2025
STEERING, SUSPENSION
I noticed a clicking sound whenever I made a turn, whether it was left or right. I reported the issue to Honda’s service department, and they were able to reproduce the problem. Initially, I was informed that the required parts were on back order. However, I recently received a call informing me that the parts were now available. I brought the vehicle in for the replacement, but when I picked it up, I was told that the problem had not been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651188March 27, 2025
UNKNOWN OR OTHER
After having my car plugged in over night, I unplugged my vehicle and put the cap on the charger. Since I was going to be gone for 4 days, I decided to unplug my charger from the wall. Since I had turned my back to the charging port, I didn’t notice the charge door was still open. I got in the car and I proceeded to back out of the garage with the door ajar. There is a warning light on the dash but while in reverse in a garage, a number of parking sensors are always beeping so I was desensitized to beeps. The charge door caught the side of the garage door and bent too far backwards and broke. I really wish the vehicle either made you acknowledge the warning before it would move or the warning showed up on the camera screen as well, where your eyes are drawn while reversing versus the screen in front of you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651186March 27, 2025
POWER TRAIN
My 2024 Honda Prologue that has only 2486 miles. I took it into the dealership only to be told that they are making new parts for the known problem! It is a safety issues that the CV joints could fail completely while driving, that could cause a fatal accident. I can't believe I was reassured by the dealership it is safe to drive. I do NOT want to be a statistic from a lethal car accident. Not to mention what other problems will it have if I continue to drive the vehicle. It may not show up today but it could cause problems long after the warranty is up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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