Honda Insight Complaints

55 consumer complaints on file.

#11637606January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On at least two occasions the automatic emergency braking system has activated with nothing in front of the vehicle. Several instances when cresting a steep rise in the road the forward collision warning system has activated the "BRAKE" warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637283January 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I just read about a NHTSA probe or study that's been upgraded for unexplained braking on Honda Insights. This unexplained sharp automated braking has happened at least half a dozen times in my car. There was never anything in or near the vehicle path that would explain the braking. It was always good weather (no hazard road conditions). In every instance it was a brief but sharp braking (with a loud audible beep beep beep). Three times it occurred within the same 1/4 mile stretch of road, which was a slight decline followed by a slight incline (at the time I was thinking that somehow the optical camera system was picking up some reflected or refracted light from the road or highway markings). But that seems unlikely, and in any case, Louisiana roads, being as horrible as they are, there's no fresh marking paint or other reflective coatings anywhere on the road. I also wondered if maybe it was caused by interference from other radar or radio signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619595October 14, 2024
FUEL/PROPULSION SYSTEM
Engine will start shaking and making a helicopter sound while idling or driving under 45. Check engine light will begin to blink. While on the interstate, engine began to shake loudly making helicopter sound. Then it began to decelerate from 75 to 40 ON THE INTERSTATE before stalling out completely. I had to coast it into the pull off lane to avoid being hit. Spark plugs were replaced, but issue continues. Mechanic said it sounds like a fuel pump issue when I recorded it on video. When we restarted the car, engine light was not on so error codes could not be read.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614324September 12, 2024
UNKNOWN OR OTHER
I am urging your immediate attention to a safety issue affecting the 2021 Honda Insight. The vehicle’s infotainment system, which controls key safety features including the Tire Pressure Monitoring System (TPMS), has failed. This malfunction prevents drivers from monitoring tire pressures, applying necessary software updates, and accessing navigation and hands-free features, which significantly increases the risk of accidents. The system's failure distracts drivers and compromises critical vehicle safety functions, warranting an urgent recall investigation. Thank you for your attention to this critical matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614165September 12, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving the vehicle around 6:55PM at approximately 40 MPH while exiting the highway the Emergency breaking system fully engaged for no reason. There were no obstructions in the roadway, the vehicle was on center in the roadway and there were no vehicles in front when the braking occurred. After slowing the vehicle under full emergency braking to around 15 MPH the system stopped breaking and returned to normal. There were no warning lights, or system lights that activated before, during or after the emergency breaking. The lane departure warning visual indicator appeared on the dash, but the road departure mitigation indicator did not. This also occurred when the vehicle was a significant distance away from any solid lines in the roadway as the exit lane is oversized where the incident occurred. The incident caused a trailing vehicle to take evasive action and swerve onto the shoulder to avoid a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613881September 10, 2024
SEATS, UNKNOWN OR OTHER, AIR BAGS
I received the "important safety recall" letter in March 2024 from the Honda Automobile Division regarding the seat weight sensor circuit board. The letter said that in a crash, the airbags could deploy in a dangerous fashion. I have called my Honda dealer three times since that date. Today, Sept. 10, 2024, I was told again that the dealer did not have the parts to perform the repair, and that it had no idea when it would receive them. I called the national Honda number. Same answer. I called 888-327-4236 to see if NHTSA had more information, held on the phone, then provided my number for a call back. When the NHTSA returned the call, the line was choppy. Either the call dropped, or she hung up on me. She did not call back. I have waited patiently for five months. Neither NHTSA nor my local Honda dealer is able or willing to tell me when this safety issue will be resolved. What is the problem and what is NHTSA doing about it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605928August 1, 2024
UNKNOWN OR OTHER
Approximately 29-30 months after purchase multiple panels of the car are peeling with paint. Small knicks continue to bubble and get larger. Honda is not covering this problem because the milage is past 36,000 but this is clearly a manufacturing defect; the dealership did fix two panels for us (photos starting with a 1 and 2) free of charge but will not cover a third repair (photos starting with a 3). I think this vehicle is defective and should be completely repainted or exchanged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594370June 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car emergency braking system engaged while there was nothing in front of the car. The automatic brakes were applied and the brake indicator flashed on the driver screen with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592410June 4, 2024
ELECTRICAL SYSTEM, SEATS
Summary American Honda Motor Co., Inc. (Honda) is recalling certain 2021 model year Insight vehicles. A capacitor in the printed circuit board of the front passenger seat weight sensor may crack and lead to an internal short circuit from the exposure to environmental humidity. Safety Risk In the event of a crash, the front passenger frontal and knee airbags may deploy despite the presence of an infant in a child seat or child, increasing the risk of injury. I have reached out to the dealership and said that they are waiting for the parts from the manufacturer. It has been 4 months and have not heard back from the dealership nor from the manufacturer. The safety risk states in the event of a crash, the front passenger frontal and knee airbags may deploy despite the presence of an infant in a child seat or child, increasing the risk of injury, which is very concerning. Please contact Honda manufacturer to get the parts ready and have it replaced at their earliest convenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583938April 18, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
April 17, 2024. Feds expands investigation into Honda’s automatic emergency braking system. “BRAKE” flashes on the dash. As shown in your article. Insight slows down for no reason. I’m a very cautious driver and around my surroundings. No accidents Not told to my dealer or manufacturer. What would they do? Keep me in the waiting room for hours. Then tell me there is nothing wrong. No prior messages before hand. I maintained my vehicle in perfect condition. 14k miles. 2 years old on May 1, 2024. Garaged. My vehicle has this happen all the time. Usually when traveling under 40 mph. In city driving. No vehicles are ahead of me. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576698March 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Brake light warning flashed quickly but there was no one in front of me. This happened 2 times without any automatic brakes being applied. Lane assist warning showed on the dash but I was in the center of the lane. This has happened 7 or 8 times. The steering wheel did not vibrate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566703January 20, 2024
STEERING
While driving the electric steering (hybrid car) failed. Resultant unassisted steering was extremely difficult. Car was towed to dealer where service tech said rodent gnawed thru electrical cable with power loss ensuing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555211November 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Honda Insight. The contact stated that while driving at 40 MPH, the vehicle independently downshifted and decelerated to 5 MPH with the brake warning light illuminated. Despite the failure, the contact was able to resume normal driving functionality. The dealer was contacted about the failure and acknowledged that the issue was a known failure. The contact was provided an appointment to have the vehicle diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544903September 16, 2023
UNKNOWN OR OTHER, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This has been happening with my two honda cads. I currently have Honda 2023 CRV and 2021 Honda Insight. the Collison Mitigation Braking System brakes really hard for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540141August 22, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have filed a complaint to the Honda Motor Company in Torrence, California. I have notifed Honda of a serious defect with our vehicles Collision Mitiagation Braking System. Here are the defects with our Honda Insight 2022 vehicle: 1) On three occasions while my wife Nino is driving on the 470 freeway in Colorado between Lone Tree and Littleton CO. Brake warning light comes on, light comes on randomly while driving 65 mph, then the Collision Mitiagation braking system comes on and slows the vehicle down to 15 mph while on the Freeway speed of 65 mph. While the brakes are engaging a forceful vacuum and pressure enters the cabin and that pressure goes to my wife's chest which casues pain. 2) 4th event was on August 15, 2023 while driving south on Kipling Ave in Littleton CO. My wife Nino was driving home appx 6:00 pm at 45-50 mph, when the vehicle did the same thing again, brake warning light displays orange yellow color, then the brakes engage to slow the vehicle down, then pressure and vacuum inside the cabin occurs with pressure towards my wife's chest. I have sent a letter yesterday to the Honda Motor Company. I would like to kindly request that you do an investigation into this matter. This defect on our vehicle is a life and dealth situation defect. My wife has been extremely lucky that no collision occured as a result of these horrible experiences. If the Honda Motor comany has not required a recall, then they should be doing this ASAP to prevent unecessary accidents to prevent citizens from dying. Our vehicle was towed on August 16, 2023 to Kuni Honda in Centennial CO. So far, the service manager said they have not been able to find the problem, but then he changed his story and said something needed to be adjusted 2-3 degrees. I requested more detailed information. I called yesterday to request the tow record and service repair records and they have not provided that info to me yet. Thank you for your attention to this serious matter.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530645July 6, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Experiencing a dead or faulty battery issue in my 2022 Honda Insight. I called the Honda dealership to see if I could charge the battery from the points noted in the owners manual. The service representative said yes. Charged the battery to 100% and proceeded directly to the dealership for service. During the drive to the dealership I experienced the dashboard lights and annunciation display with errors. TPMS, electric steering, brakes, traction control, and to see my dealer. “On my way”… During the repair process and extended waiting period of about 2 hours. It was initially determined the steering wheel was “not centered”, cocked to the left, and would need a wheel alignment. How much is that $179. You must have hit a curb or something. No I did not, and would seek a second opinion first before I allowed that service. Let’s fix the battery and dashboard light error lights first. Proceeding the battery was determined faulty, testing at 95 CCA and would be replaced under warranty. But, upon test driving the car it was still having a traction control skid type light coming on and off, and a diagnostic fee of $158 may be required. I said, shouldn’t that be an issue related to the battery going bad and causing or the cause of the traction control light? We’ll have to see, he said. I asked to speak to the manager and decided I was at tge mercy of the dealership to find a resolve and authorized service. Upon researching on the internet, during my waiting period for the battery change, I learned their is a “steering angle sensor” located under the steering wheel that my need recalibration to resolve the offset steering wheel observation of the service representative. The cause of this need for recalibration may be because of a collision, remove/replacement of a battery. The recalibration requires a special diagnostic electronic device to interface with the cars computer(s). The receipt for service said “calibrated system”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515959April 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I previously reported this issue to NHTSA and was given the case number [XXX]. Here is my recent letter to Honda. RE: Case #[XXX] (I was informed that this case was closed) Although I did not agree that the adaptive cruise control issue was resolved, Honda closed the referenced case. I am writing to confirm that the issue is not resolved. I rarely drive the Insight but did so yesterday on a two lanes in each direction, limited access highway. Here are my experiences: On multiple occasions while driving at 60 mph in the right hand lane with ACC controlling the distance to the vehicle in front of me, the vehicle in front moved to the exit lane clearing the path in front of me. As the exiting vehicle slowed in the exit lane, the ACC applied the Insight's brakes, quickly reducing my speed to 30 mph in the driving lane. This sudden slow down exposed me to possible rear end collisions by following vehicles that were surprised by Insight's slowing in the driving lane. Once while driving at 70 mph in the passing lane with the ACC controlling the distance to the vehicle in front of me, the leading vehicle moved to the right lane, clearing the lane in front of me. When the Insight approached the vehicle that had moved to the driving lane and was then going at a slower speed, the Insight applied its brakes, quickly slowing the Insight to 40-50 mph. Again this sudden slowdown exposed me to a rear end collision by the vehicle behind me that was also going 70 mph. This is the same issue that I reported earlier. Despite the Honda dealer where I bought the vehicle servicing the ACC system under warranty, this unsafe issue still exists. It seems that the ACC is not "unlocking" from a leading vehicle when it moves to the right despite the path directly forward being clear. Please advise as to Honda's next step in resolving this safety issue. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507871February 17, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY, VISIBILITY/WIPER
On 2/16/23 I was driving on the highway when I heard a loud pop/bang like an explosion or loud crash on the top of my car. There were barely any cars around, no trucks spewing debris, I wasn’t going under an overpass, and I didn’t see anything fly up from the road. I had a passenger in the car who was looking out the windows at the road and didn’t see anything either. I opened the covering for the moon roof to see if something was stuck to the roof and my moon roof had exploded for no reason. Shattered glass fell into my car. My safety and the safety of others was at risk because I was in shock by what happened and it startled me while I was driving. Also, my car is not drive-able until this is fixed and it is through no fault of my own (or anyone else’s beyond the manufacturer). I took the car to a collision center to have the damage assessed for my insurance company. It is isolated to the moon roof, nothing else was damaged. It will be looked at by the dealership on Monday 2/20/23. There were no warning lights or other symptoms of failure prior to the explosion. The moon roof wasn’t cracked or chipped, not compromised in any way. The car is brand new, I bought it new in June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502908January 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Intermittently the car’s forward collision warning will flash and occasionally start applying the brake without any other vehicles or obstacles in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497733December 16, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER, SERVICE BRAKES
driver side headlight failed. available for inspection upon request. can't drive without headlight on at nighttime or dark days. I haven't gone to dealer yet. not inspected by manufacturer yet. warning and message: headlight system problem. headlight performance may be reduced. see your dealer. First appeared on 12/12/22. and I was told by gateguard that my left headlight went out, complete off. there was no incident, I didn't even know that it was completely off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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