GMC Envoy Complaints

3,582 consumer complaints on file.

#11244093August 15, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2006 GMC ENVOY. WHILE MAKING A SHARP TURN, THE STEERING WHEEL MADE AN ABNORMAL NOISE AND BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 05V455000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SOFT COPPER HIGH PRESSURE HOSES; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC AND THE HIGH PRESSURE HOSES WERE REPLACED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242594August 8, 2019
POWER TRAIN
I WAS DRIVING BACK HOME, PULLED IN MY DRIVEWAY, PUT THE VEHICLE IN PARK AND WHEN I RELEASED THE BRAKE PEDAL THE VEHICLE JUMPED AND TOOK OFF IN REVERSE. I MISSED HITTING MY WIFE BY INCHES. I STOPPED AND RESTARTED THE VEHICLE. IT WOULD NOT START. I TRIED TO PUSH THE BUTTON ON THE SHIFTER.I INTERNET SEARCHED IT WAS SAID TO BE THE LOCKOUT DEVISE. I INSPECTED THE TRANS AND FOUND THE CABLE THAT COME FROM THE SHIFTER TO THE TRANS WAS OFF AND TRANS BRACKET WAS WORN FROM USE. IF IT HAPPENED IN A PARKING LOT I COULD HAVE HIT SOMEONE OR THE VEHICLE BEHIND ME. I CONTACTED GMC NO KNOWLEDGE OF THE SAFETY PROBLEM I HAVE DESCRIBED. MY CASE FILE IS[XXX]. I TALK WITH AMY AND JUNAID AT EXT 42846. THEY TOLD ME I HAD TAKE IT TO THE DEALER FOR INSPECTION TO DETERMINE IF IT IS A DEFECT OR WEAR AND THAT THE DEALER WOULD TAKE 1 HR TO INSPECT THE VEHICLE WHICH I WOULD HAVE TO PAY FOR. I THEN CALLED 2 DEALERS LOVE CHEVROLET INVERNESS FL 34453 AND EAGLE BUICK, PONTIAC & GMC TRUCK HOMOSASSA FL. I WAS TOLD BOTH SERVICE REPS THAT THIS HAPPEN ALL THE TIME AND THEY WOULD CONFIRM THAT IT WAS DUE TO WEAR AND NOT A DEFECT. BUT IN YOU MANUAL THERE IS NO PROVISIONS TO INSPECT THE SHIFTING CABLE WITH IS A SAFETY PROBLEM WHICH GM AND THE DEALER ARE AWARE OF BUT IGNORE AND TELL YOU HAVE TO BUY A NEW CABLE FOR $75.00 INSTEAD OF SUPPLYING THE BUSHING THAT HAS BEEN WORN OUT THAT IS PRESS FIT INTO THE CABLE THE ONLY DEFECT ON THE CABLE IS THE BUSHING WHICH COST AT MOST $3.00 AND A VERY EASY FIT. I HAVE A BUICK RAINER WITH THE SAME DEFECT VIN[XXX] THE WAY IT WAS REPAIRED WAS THE SHIFT LEVER ON THE TRANS PIN WAS REMOVER AND A BOLT AND NUT WERE PUT IN PLACE OF THE OEM PIN ON SHIFTER AND IT WAS BOLTED TO THE SHIFTER END OF THE CABLE NO OEM REPAIR THIS VEHICLE WAS SOLD TO ME BY GM EAGLE BUICK. I OWN 2 GM VEHICLES WITH THE SAME SAFETY PROBLEM. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232096July 15, 2019
ELECTRICAL SYSTEM
THE GAS GAUGE STAYS ON EMPTY WHEN THERE IS A FULL TANK OF GAS. THERE REAR WINDSHIELD WIPER COMES ON BY ITSELF. THE RADIO PLAYS LIKE IT IS IN A TIN BOX. EVERY SO OFTEN IT WILL PLAY NORMAL. BUT MOST OF THE TIME IT DOESN'T. THIS HAPPENS WHEN IT IS MOVING OR IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228332June 29, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
I BEGAN TO HAVE ISSUES WITH MY HEADLIGHTS, LOW AND HIGH BEAMS, FLICKERING OFF AND ON AT RANDOM FOR ABOUT 4 MONTHS UNTIL MY BRAKE LIGHTS STARTED TO DO THE EXACT SAME 7 MONTHS AGO AND NOW THEY HAVE QUIT WORKING ALL TOGETHER! I HAVE TAKEN THIS SUV TO 4 DIFFERENT SHOPS NOW, AND NOBODY HAS BEEN ABLE TO FIGURE OUT WHY THIS IS HAPPENING. THE LAST MECHANIC WHO ATTEMPTED TO FIX THE ISSUE, SAYS HE FOUND AN OLDER RECALL ON THE ORIGINAL MANUFACTURED TAG LIGHTS BEING MALFUNCTIONED TO THE POINT IT CAUSES ISSUES WITH THE FRONT AND BACK LIGHTS. THE MAN SHOWN ME THE INFORMATION ON THIS RECALL, SEEING THE PART # IS LISTED ON THERE, I COMPARED IT TO MINE AND A NEIGHBOR'S 2002 ENVOY; WHICH BOTH OF OUR ENVOYS HAVE THESE MALFUNCTIONED PARTS. GM HAS NOT CONTACTED US BACK, AND WE'RE AT A LOSS BECAUSE IT'S A PART NEEDED FROM THEM DIRECTLY. WE HAVE SPOKEN TO MANY ENVOY OWNERS ON A WEB FORUM, AND THERE ARE HUNDREDS MAYBE THOUSANDS OF ENVOYS OUT THERE WITH THESE SAME ISSUES, CAUSING ACCIDENTS ON THE ROAD WAY TOO OFTEN! IT'S DANGEROUS, AND NOBODY WILL HELP WITH THIS IRRITATING ISSUE!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11222424June 25, 2019
EXTERIOR LIGHTING
I HAVE OWNED THIS VEHICLE FOR A YEAR AND IT'S HAD CONSTANT ISSUE WITH LOW BEAM LIGHTNING. WE REPLACED THE RELAY THINKING IT WAS THE PROBLEM BUT MECHANIC SAID IT WAS AN ISSUE WITH THIS MODEL. THIS CAR WAS MFG 1/08 AND I HONESTLY THINK IT WAS ASSEMBLED WITH THE 2017 PARTS THAT WERE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222550June 25, 2019
UNKNOWN OR OTHER
MY MECHANIC SAID PARTS OF MY FRAME WERE MISSING AND IT WAS RUSTED ENOUGH THAT IT COULD NOT BE REPAIRED. I ORIGINALLY THOUGH MY REAR U-JOINT WAS GOING OUT. CAN'T FIX IT, CAN'T SELL IT. IT ONLY HAS 170,000 MILES AN IS IN GREAT SHAPE OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217307June 1, 2019
EXTERIOR LIGHTING
ABOUT 4 YEARS I NOTICED MY LOW BEAM HEADLIGHTS SOMETIMES WOULD NOT WORK AT NIGHT, FORCING ME TO DRIVE WITH MY HIGH BEAMS ON, BLINDING OTHER MOTORISTS. THIS WAS REPORTED TO THE DEALER'S SERVICE MANAGER AND HE SAID IT MAY COST $500 TO DETERMINE THE CAUSE. I COULD NOT AFFORD THIS EXPENDITURE. I TRY TO AVOID DRIVING AT NIGHT AND ONLY RECENTLY I HAD TO DRIVE AT NIGHT AND AGAIN MY LOW BEAMS WOULD NOT WORK, FORCING ME TO AGAIN DRIVE WITH MY HIGH BEAMS ON. MY FIANC DID A GOOGLE SEARCH AND LEARNED THIS IS A COMMON PROBLEM WITH THIS FUSE/RELAY. WE LEARNED WE COULD PULL OUT THE HIGH BEAM FUSE/RELAY WHICH IS IDENTICAL TO THE LOW BEAM AND SWITCH THEM. UPON DOING SO, THE LOW BEAMS ONCE AGAIN WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210852May 30, 2019
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
ON HIGHWAY US-31 IN MUSKEGON COUNTY MICHIGAN, VEHICLE (ENVOY) WAS AT ALMOST A COMPLETE STOP FOR A VEHICLE STOPPED AHEAD WHEN STRUCK FROM BEHIND BY ANOTHER VEHICLE TRAVELLING AT 70+ MPH. THE ENVOY WAS THEN PUSHED INTO THE VEHICLE IN FRONT OF THE ENVOY. THE ENVOY SUFFERED MAJOR REAR END DAMAGE AND SEVERE FRONT END DAMAGE. NONE OF THE FRONT AIRBAGS DEPLOYED. BOTH FRONT DRIVER AND PASSENGER SEATBELTS DID NOT RESTRAIN. THE SEATBELTS STRETCHED OUT TO THEIR LIMIT. BOTH FRONT DRIVER'S SEAT AND PASSENGER SEAT TWISTED INWARDS TOWARD THE CONSOLE. SEVERE BODILY INJURIES OCCURRED. ON 08/23/2018, GMC WAS MADE AWARE OF THIS. A CASE WAS OPENED. THE EVENT DATA RECORDER WAS RECOVERED BY GMC. THE EDR SHOWED THE IMPACT VELOCITY, NON-DEPLOYMENT OF AIRBAGS AND NON-RESTRAINT OF SEATBELTS. GMC THEN CLOSED THE CASE STATING THAT BECAUSE THERE WAS NO TRAUMATIC BRAIN INJURY, THERE WOULD BE NO FURTHER INVESTIGATION OR COMPENSATION. THE 2006 GMC ENVOY WAS DEEMED A TOTAL LOSS BY THE AUTO INSURER.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11209034May 21, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKE LIGHTS STOPPED WORKING; THE LIGHT BULBS WORK, BUT WHEN YOU PUSH IN THE BREAKS NEITHER BACK BRAKE LIGHTS COME ON. THE ONLY WORKING BREAK LIGHT IS THE MIDDLE TOP ONE. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207494May 14, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM - ALWAYS HAVE BEEN. FOUND OUT IN MARCH FROM A COLLEGE CLASS THAT THERE WAS A RECALL I WAS UNAWARE OF (NEVER SAW MAIL ABOUT IT). ANYHOW, A 2004 VEHICLE IS ONLY GETTING OLDER AND ITS LIGHTS ARE A HUGE LIABILITY. MORE CURIOUS AS TO WHY THERE'S A DEADLINE FOR A RECALL (IF THERE IS A PROBLEM WITH A VEHICLE THAT IS SOLD THEN IT SHOULD BE FIXED - ESPECIALLY IF IT PUTS OTHERS AT RISK).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206981May 11, 2019
STRUCTURE:BODY
PARKED VEHICLE IN THE GARAGE AND WENT IN THE HOUSE. NEXT MORNING WENT TO USE VEHICLE AND FOUND THAT THE REAR HATCH GLASS HAD EXPLODED. GLASS EVERYWHERE. THE VEHICLE HAD NOT BEEN MOVED FOR OVER 12 HOURS. HAVE CALLED TO HAVE GLASS REPLACED BUT HAVE SINCE DISCOVERED THAT THIS IS A COMMON ISSUE WITH THESE TYPES OF VEHICLES. NOW AM CONCERNED THAT IT WILL HAPPEN AGAIN. MAJOR CONCERN IS IT WILL HAPPEN AGAIN WHILE DRIVING AND HAVE MY GRAND CHILDREN IN THE BACK SEAT AND GET INJURED FROM FLYING GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206098May 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
STEERING WHEEL LOCKS. IT CANNOT BE TURNED TO THE RIGHT AS IT WILL CAUSE THE ENTIRE CARE TO SWERVE. WHEN REVERSING THE CAR TURNS IN THE OPPOSITE DIRECTION OF WHERE YOU ARE TURNING. I'M BACKING INTO TRAFFIC AND HAVE TO MANUALLY PULL THE STEERING WHEEL AS IF THERE IS A POWER STEERING ISSUE. ENGINE LIGHT CAME ON DAY AFTER PURCHASE INDICATING I NEED CATALYST CONVERTER AND SENSOR. NO WAY TO PREDICT WHICH WAY THE CAR WILL TURN. IF I HIT A BUMP THE CAR SWERVES TO THE RIGHT CAUSING ME TO SWERVE INTO NEXT LANE. IN MOTION I AM CONSTANTLY SWERVING INTO DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204939May 1, 2019
ELECTRICAL SYSTEM
2006 GMC ENVOY ENGINE SHUTS OFF WHILE DRIVING CODE PO601 FIND OUT IT'S THE PCM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204679April 30, 2019
EXTERIOR LIGHTING
WE HAVE A 2007 GMC ENVOY, INTERMITTENTLY OUR HEADLAMPS AND DAYTIME RUNNING LAMPS WOULD CUT OFF AND ON, SOMETIMES WHILE WE HAVE BEEN DRIVING IN THE CITY AND ON THE HIGHWAY AND SOMETIMES RIGHT WHEN WE PUT THE VEHICLE IN DRIVE BEFORE WE MOVE. ABOUT A WEEK AGO THEY CUT OFF AND HAVE NOT EVER CUT BACK ON. WE FOUND ON THE NHTSA WEBSITE THAT THERE HAD BEEN A RECALL FOR THE HEADLAMPS AND DAYTIME RUNNING LAMPS ON 2006 - 2007 GMC ENVOYS, THE RECALL IS FOR THE HEADLAMP MODULE. WE CONTACTED OUR LOCAL DEALER ABOUT GETTING THE RECALL REPAIRED BUT WERE TOLD OUR "VIN" WAS NOT INCLUDED IN THE RECALL. WE ALSO CONTACTED GM DIRECTLY AND SPENT OVER AN HOUR ON THE PHONE WITH THEIR CUSTOMER SUPPORT AS WELL AS A SUPERVISOR ONLY TO BE TOLD OVER AND OVER THERE WAS NOTHING THEY COULD DO TO HELP. WE TOOK OUR VEHICLE TO THE DEALER FOR REPAIR SINCE IT IS ILLEGAL TO DRIVE AT NIGHT WITHOUT HEADLIGHTS, AFTER THEY DIAGNOSED THE ISSUE WITH OUR 2007 GMC ENVOY THEY REPORTED THAT THE PROBLEM WITH OUR 2007 GMC ENVOY IS THE EXACT SAME ISSUE AS THE ONES THAT ARE COVERED IN THE RECALL, THE HEADLAMP MODULE IS BAD! WE ONCE AGAIN CALLED GM, GAVE THEM THE DIAGNOSES BUT ONCE AGAIN THEY SAID THERE IS NOTHING THEY CAN DO! NEEDLESS TO SAY WE ARE BEYOND FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203439April 24, 2019
EXTERIOR LIGHTING
HEADLIGHTS HAVE INTERMITTENTLY SHUT OFF WHILE VEHICLE IS TRAVELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196075April 13, 2019
STRUCTURE:BODY
DRIVER DOOR WILL LOCK AND UNLOCK ELECTRONICALLY BUT IF YOU TRY TO UNLOCK DOOR MANUALLY IT DOES NOT UNLOCK. IF CAR CRASHES PERSON COULD GET TRAPPED IF CAR IS ON FIRE COULD CAUSE A DEATH IF NO POWER TO ELECTRONIC LOCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195441April 10, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE INITIAL TIME (3/14) IT OCCURRED, I WAS OUT OF TOWN WITH MY FAMILY, EMBARRASSED TO SAY THE LEAST. HOWEVER, MAINLY UNCOMFORTABLE, TIRED, AND FRUSTRATED BECAUSE MY 87 YEARS OLD DAD WAS STRANDED FOR HOURS AS WELL AS MY 66 YEARS OLD SISTER WHO IS RECOVERING FROM CANCER. THIS PROBLEM WAS A SERIOUS PROBLEM BECAUSE OF OUR LOCATION. WE HAD GONE TO GET DINNER AND ICE CREAM AFTER GETTING ICE CREAM WE BACK IN THE VEHICLE FOR IT WOULD NOT START. I CALLED 911 NO POLICE EVER SHOWED NOR WOULD EVEN STOP TO ASSIST. AFTER 2 1/2 HOURS, WE CONTACTED A CHURCH MEMBER TO FIND OUT ABOUT A MECHANIC IN THE AREA THAT COULD POSSIBLY COME CHECK IT OUT. ANOTHER CHURCH MEMBER CAME TO CHECK IT FIRST, BY NOW 3 HOURS HAVE LAPSED AND THE VEHICLE STARTS. AFTER THIS IT HAS HAPPENED ON THREE (3) SEPARATE OCCASIONS WITH ME (3/19, 3/20, & 3/21) BUT MY MECHANIC SAID IT HAPPENED WITH HIM 3 OR 4 TIMES WHILE HE WAS DRIVING IT TO CHECK IT OUT AND WHILE IT WAS SITTING JUST RUNNING NOT BEING DRIVEN. I WAS ON THE INTERSTATE ONCE, ONCE DRIVING, AND ONCE PARKED AND IT WOULD NOT START. THE TIMES I WAS BY MYSELF ONCE WAS ON THE INTERSTATE, ANOTHER WAS GOING THROUGH AN INTERSECTION, AND ONCE WAS IN A HIGH CRIME AREA WHERE I FELT VERY UNSAFE FOR MY VEHICLE AND MYSELF. MY MECHANIC REPLACED THE CRANKSHAFT AND CAMSHAFT SENSORS AND THE PROBLEM PERSISTS. I HAD A DIAGNOSTIC TEST PERFORMED BUT WAS TOLD THE ITEMS LISTED ON THE TEST 'MAY' BE THE PROBLEM. I HAVE ALSO HAD A PROBLEM WITH IT ACCELERATING WHILE DRIVING AS IF THE GAS IS NOT DISTRIBUTING PROPERLY. IT WAS AS IF IT WAS CHOKING UP AS IF THERE WAS A CLOG. A DANGEROUS PLACE TO BE IN TRAFFIC OR GOING ACROSS A RAILROAD TRACK, WHICH IT HAS OCCURRED SEVERAL TIMES WITH ME. I ACTUALLY WAS ALMOST REAR ENDED ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194544April 8, 2019
ELECTRICAL SYSTEM
CAR STARTED ON FIRE AFTER TURNING IT ON SEEMED TO COME FROM DASHBOARD,SPREAD TO FRONT SEATS IT WAS PARKED AT THE TIME, FIRE DEPARTMENT STATED IT WAS FROM VENTS ,HEATING MOTOR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11193870April 4, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE ROAD WHEN THE CAR SHUT DOWN EVERYTHING I WAS SCARED BECAUSE I HAD TRAFFIC RIGHT BEHIND ME GOING 45MPH AND THEN THEY CAR WOULD NOT RUN AGAIN. I WAS RIGHT IN THE MIDDLE OF AN INTER SECTION AT HALL ROAD AND 59 IT WAS THE SCARIEST THING THAT HAS HAPPENED TO ME. I BOUGHT THIS VEHICLE AS A USED AUTO AND I'M NOT SURE IF THE EMMISSION SYSTEM EVER GOT CHANGED AND THIS HAPPENED ONCE BEFORE AND THE DEALER SAID NOT TO DRIVE WITH MY HOUSE KEYS ATTACHED. I HAD TO GET THE AUTO TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192612March 30, 2019
FUEL/PROPULSION SYSTEM
FUEL LEAKED EVERYWHERE HAD TO REPLACE THE FUEL PIPE, HOSE AND MORE PIPES. REPRESENTATIVES AT GMC ADVICED ME THAT OTHER VEHICLES WITH THE SAME TANK HAS RECALLS AND MY VEHICLE SHOULD BE PART OF THE RECALL! I CALLED GMC MULTIPLE TIMES AND THEY OPENED AND CLOSED THE CASE WITHOUT ANY INVESTIGATION AS THEY PROMISED! I PAID $991.55 FOR SOMETHING THAT SHOULD HAVE BEEN COVERED IN A RECALL. I BELIEVE IT IS RECALL ID 12V459000 JUST BASED ON MY INTERNET SEARCHES. GMC IS DENYING ME AN INVESTIGATION! PLEASE HELP ME ONE CASE # OPENED WITH GMC WAS [XXX] I DON'T KNOW WHERE I CAN GET MY $991.55 BACK AND GMC KEEPS BRUSHING ME OFF AND DISMISSING ME. IT IS TERRIBLE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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