Genesis GV80 Complaints

179 consumer complaints on file.

#11684295September 1, 2025
ELECTRICAL SYSTEM
On [XXX], the GV80 experienced a complete electrical system failure (dashboard lights began flashing and eventually went black, display screen went black, steering wheel locked and brakes were hard to engage), all while my wife was driving on a major highway in rush hour traffic. The dealership claims this electrical system failure was caused by improper battery cable hookup, but this is incorrect. I have time stamped photographs showing a wiring harness that was already burned before any battery cables were connected. I also have documentation proving when the tow truck was dispatched to the vehicle’s location. Dealer Findings *Service advisor stated that there was improper procedure from someone hooking up cables to wrong posts and burning the wire(The issue occurred prior to any battery cables being connected ) -*Wiring harnesses are burned and damaged, creating excessive resistance *The condition is causing a dangerous buildup of heat *Multiple fuses have already blown and required replacement *The dealer explicitly advised that the vehicle is not safe to drive and could cause a fire at any moment Safety Risk This level of electrical damage is not consistent with ordinary wear or misuse. It represents a serious safety defect: • The failure rendered the vehicle completely inoperable. • The failure occurred while driving and resulted in a loss of steering and difficult braking, creating a severe risk of crash and injury. Estimate to repair $24, 754.57 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684227August 31, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHT WENT OUT. IT HAS WATER CONDENSATION IN IT DECEMBER 2023 NEEDS TO BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684226August 31, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
my cluster went black. No dash lights. No speedometer. no odometer. no cruiz control nothing works. the 2022-23-124 47,000 have been recalled .. Why not the 2021? Its the same part.. tHIS IS A DISASTER. TOTALLY UNSAFE TO DRIVE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681990August 20, 2025
ELECTRICAL SYSTEM:HORN
The contact owns a 2021 Genesis GV80. The contact stated that while the vehicle was parked, the horn independently activated. The contact stated that the failure had occurred several times. In addition, the driver's side door had to be unlocked, and additional tasks were performed to disable the horn. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact believed that the failure was due to the rear seat sensor. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681968August 20, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I have had my GV80 prestige since 2021. Recently the headlights started developing moisture in them. I found out this is an issue with a lot of the genesis. The lights are poorly designed causing water to flow down through the headlights into the light module which makes all the lights on that side of the vehicle inoperable. The vehicle will not pass safety inspection. Currently Genesis advertise that they are out of stock on the drivers side light. So you will be without a vehicle until they make more. My car is currently sitting at the Genesis dealership waiting on parts. This has happened to a lot of genesis owners. Should be a recall item, but it’s not. I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681646August 19, 2025
STEERING
I purchased this vehicle new from the dealer. At approximately 8500 miles a noise developed with the steering. It was a low pitched hum. I have taken the vehicle to the dealer a total of 3 times to repair the issue. They have performed the TSB work 3 times and it has not resolved the issue. I just picked up the vehicle for the 3rd time from the dealer and they say that there is nothing more at this point. They know it's an issue and since it involves the steering it's a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681313August 18, 2025
EXTERIOR LIGHTING
Seal on headlight and turn signal failed during a rainy day letting Condensation into assembly and burned out unit. Dealer verified the issue and wants $4200 for the part plus labour and taxes. Many complaints online about same problem. 0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678209August 4, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I was driving at 65 mph (legal speed limit on Express Lanes) and entire front console went black. I was on Bluetooth call which dropped. I could not see speedometer or any of the gauges on the dashboard and could not see any of the radio/entertainment options. Everything was jet black. I pulled over at the first exit, turned off the engine and restarted the car. The services slowly reloaded and were restored. The next day the console began to blink but did not go out entirely. I went to the closest Genesis dealership and spoke to a technician. She said that other Genesis models are having similar issues and this has triggered a safety recall. She said that my Genesis 2025 GV-80 is not covered by the safety recall and said that the dealer will have to keep the car for an indefinite period of time and try to replicate the issue. She said without a recall, they cannot replace the malfunctioning parts. Genesis dealership will not be able to schedule my car for maintenance until late August. I do not feel safe driving my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677732August 1, 2025
ELECTRICAL SYSTEM
Horn failure 4 horns have failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677092July 29, 2025
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2025 Genesis GV80. The contact stated while driving at various speeds on the highway, the vehicle jerked to the left or to the right, which required the contact to hold the steering wheel tightly for safety. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673296July 14, 2025
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2025 Genesis GV80. The contact stated that while operating the vehicle with the cruise control activated, the cruise control erroneously deactivated, causing the vehicle to suddenly decelerate. The vehicle was taken the local dealer who was unable to confirm that a failure had occurred. The contact was informed that the vehicle operated normally, due to the "Driver Attention Warning System". The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the manufacturer had issued a TSB regarding the failure. The failure mileage was 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667175June 16, 2025
EXTERIOR LIGHTING
Drivers side headlights started collecting condensation,after 2 weeks the daytime running lights stopped working. When driving thru rain the headlights stopped working and the LED warning light came on.We can’t comfortably drive in the rain or after dark without safe lighting. The local Genesis dealer inspected the issue and the manufacturer has offered to cover 1/2 the cost of replacement. The vehicle is 3 years old and while over the mileage for warranty this is an issue which should be covered 100% as it is a safety issue. The LED headlights should have a longer lifespan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666053June 10, 2025
SEAT BELTS
The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed with a child seated in the rear passenger’s seat, the seat belt webbing loosened from the frame of the vehicle. The vehicle was taken to a dealer and the contact was informed that the seat belt might have been cut and caused the failure. The contact disputed the claim and notified the manufacturer of the failure; however, the manufacturer sided with the dealer. The contact was not offered any additional assistance. The vehicle was not repaired. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663583May 29, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
This vehicle had been in the shop for over a month due to the emergency brake system freezing up causing my rear wheels to lock up, to smoke and rotors become damaged. Dealership could not find anything wrong as could not duplicate the issue. They did say that the EBS did engage while driving down the interstate at 70+ MPH. No reason why. Not normal! It was returned to me. Then 1 week after getting it back the vehicle started shaking violently when at speeds in excess of 65 for about 30 seconds. The RPM goes from 2 to 4 with difficult acceleration. When it gets back to normal, there is a definite clunk. Do not get any warning lights. Has happened 3 time in less than 2 weeks. Is not safe to drive! It is back at the dealership. Something is wrong with the vehicle. Have a video
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662999May 25, 2025
STRUCTURE:BODY
On [XXX], I opened my car door slightly to get out. I stood up and the door leaned back quickly and caught my thumb. I was trying to get the handle to release and it would not. Then my door initiated the soft close feature and secured my thumb in the door and would not release. I was screaming with no help around and my [XXX] in his car seat unable to help open the door. The door remained shut on my finger for about 10 seconds and released. I almost had a panic attack. It is 11 days later and my thumb is not doing well. I’m going to go to and orthopedic doctor this week to have it assessed. I’ve been taking ibuprofen and soaking it everyday. I cannot believe this “smart” vehicle did not detect something in the door that shouldn’t be and open immediately. My now [XXX] talks about it every day. It was a traumatizing experience and I don’t feel that I can trust this vehicle. It could have severed my thumb and not to mention had it been one of my children who got a finger stuck! I am so upset and this happened to my dominant hand. It’s still swollen, not the skin is peeling and there’s a huge knot on my thumb with no feeling in it. I only have a sensation in my thumb and I can barely move it. I cannot believe this happened to me and as much as I love my vehicle, I no longer trust it!! There should have been more thought put into the soft close feature! If you close a regular car door on your hand it’s going to reopen. If I try to close my garage and something is blocking it, it will not close. Why would this intelligent vehicle secure my thumb and not release. This is terrible! It has to be fixed!! I was so disturbed the day it happened, I couldn’t even think straight. I had a nurse practitioner at work look at it and now she thinks it needs orthopedic attention!! The pictures are 11 days post incident. I am terrified to have my dip powder removed from my nail. I’m scared my nail is going to come right off with it!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11662622May 22, 2025
UNKNOWN OR OTHER
Recurrent failures of horn system. Randomly stops working. Dealer keeps replacing horns but unable to locate problem. This is critical safety equipment. It recurrently puts the safety of myself and my family at risk as the time the horn failure is discovered is when we are using it to warn other driver of a hazard(i'm in their blind spot or they are pulling out/making left/making right on red..without adequately clearing right of way.) The horn is something you take for granted until you need it. At this point, dealer's official take is that this is a frequent problem with the Genesis GV80 model and other customers are also affected. The recommendation from genesis corporate to the dealers has been to repeatedly replace the horns when they fail and they will not send an engineer out. sometimes it takes months to get the appointment to get the horn replaced and im driving without one resulting in a multitude of close calls. I'm sure others have been involved in a collision where they could not adequately warn other drivers of their presence. The problem has been confirmed by multiple different dealers and horn replaced repeatedly. The vehicle component has not been inspected by the manufacturer but has been inspected by the dealer on a recurrent basis. Horn has not been sent back to manufacturer for further analysis. No warning lamps illuminated. Recurrently found out the hard way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660854May 14, 2025
WHEELS
My tire got ripped while I was driving on the highway. This is 2024 vehicle and less than 20000 miles.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11655976April 22, 2025
EXTERIOR LIGHTING
The component that failed is the driver side headlamp and blinker. It collected condensation from a manufacturer defect that Genesis will not take accountability for. They over tightened the screws which caused hairline cracks in the assembly, which then causes condensation in the housing. The condensation cause the headlight and blinker to stop working altogether. This is a major safety issue and put me at risk of danger from cars not knowing where I am turning, or not being able to see me at all without a headlight. No, it doesn't need confirmed. It is not hard to tell when a headlight is out. There is literally no light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655243April 17, 2025
FUEL/PROPULSION SYSTEM
Subject: Safety Complaint – Fuel Door Malfunction on Genesis Vehicle Dear NHTSA, I am writing to formally file a safety-related complaint regarding a fuel door malfunction on my Genesis vehicle. This defect has left me unable to access the fuel tank, presenting a serious safety risk—particularly the possibility of being stranded without fuel, which poses a threat to both driver and passenger safety. I have been informed by both Genesis Customer Care and the Genesis dealership in Huntsville, Alabama that this issue is common and recurring across multiple Genesis models. It is not the result of wear and tear, and is unrelated to mileage. This is a design or mechanical flaw that directly compromises vehicle operability. Despite acknowledgment that this is a known defect, Genesis has refused to resolve the issue under warranty, even though it is clearly a safety-related failure. I have attempted to escalate the matter internally, but have encountered delay, avoidance, and a refusal to take accountability. If this defect were to leave me or my family stranded without access to fuel—especially in extreme weather or on a busy highway—it could result in severe consequences. I believe this issue merits formal investigation and potential recall consideration. I respectfully request that the NHTSA review this issue and consider initiating an investigation to determine whether a recall or safety bulletin is warranted. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652864April 4, 2025
UNKNOWN OR OTHER
I have genesis GV 80 3.5 AWD. They gave 3 year connected service feature then after we have to pay every year. I not took this service, I realize it not showing any maintenance or oil change notification. When I contacted genesis on 844-340-9741 then they even don't pull when last oil change done. They said you must pay for connected service then maintenance service will show. This is basic feature it must show without additional charge. When contacted them on toll free number they told me you have manual so calculate by your self every 7500 miles need to change oil. It's written in manual. Otherwise it will not show until you not pay money. Who going to check manual? This is basic feature "MAINTENANCE REQUIRED" even coming in my Toyota corolla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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