Genesis GV80 Complaints

179 consumer complaints on file.

#11759427August 25, 2026
ENGINE, FUEL/PROPULSION SYSTEM
This car has stalled 3 times. Randomly, but each time while car was fully stopped. Once when I was sitting in a parking lot about to pull into traffic, and when waiting for a light to go from red to green. After these two times I took car to dealer. They ran diagnostics and said there were NO error codes. They tried to reproduce but could not. I asked them to reset all computers in car, which they did. But it happened again yesterday. This third time, weather is nice, about 68 degrees. I had been driving about 3 miles, waiting for a light to change. I believe the car went into “Auto stop”, like usual, but when light changed and I took foot off brake, car stalled. It then BEEPS rapidly at me, and I believe the warning message says something like “Can not start car in Drive, please put in Park”. As cars are behind me and honking furiously, I put drive selector into P, and push start button, it starts and I drive away. Safety issue is cars behind me, expecting me to move, and I can’t. I worry about being rear ended. Each time I believe car had gone into “Auto stop” mode to conserve gas. Each time Weather was clear and normal. One time it happened with my wife in car. I was not fiddling with any controls. I have other cars with “auto stop” and this never happens. I only use brand name high octane gas. I am contacting dealer about this third incident, but don’t have much hope that they will find anything to fix. Have you had any other complaints like this from other owners of this car? I saw that in past Genesis has had recall for faulty fuel pump. Is this maybe another fuel pump defect?? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759198August 24, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis GV80. The contact received notification of NHTSA Campaign Number: 26V229000 (Fuel System, Gasoline); however, the two local dealers had shut down, and the other authorized dealers were extremely far away. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758621August 21, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM
On June 18 at approximately 9:50 p.m., I was driving my 2026 Genesis GV80 (6,493 miles) on a highway where traffic was reduced to one lane due to road paving. Traffic was heavily congested. I came to a complete stop behind a tractor-trailer on a flat/level roadway and remained stationary for approximately 30–40 seconds with my foot on the brake. The vehicle's automatic start/stop feature had been manually disabled. While completely stopped, the vehicle unexpectedly began moving forward toward the tractor-trailer despite my foot being on the brake pedal. I released and reapplied/pumped the brakes multiple times, but the vehicle continued moving forward. The brake pedal felt normal. I attempted to place the transmission into Park, but there was no response and no warning or message. The vehicle continued forward and contacted the rear of the tractor-trailer. After contact, the vehicle stopped and I was then able to place it in Park. When traffic began moving, I put the vehicle back into Drive. Because heavy traffic prevented me from safely exiting the lane, I remained in place but left additional distance from the tractor-trailer. The same condition occurred a second time: while again at a complete stop, the vehicle began moving forward with the brake pedal fully depressed. This time, I was able to place the vehicle in Park before contacting anything. There were no brake, transmission, or other warning lights/messages during either occurrence. However, the vehicle displayed a notification indicating I was making a telephone call when no call was occurring; it appeared to reference a call from earlier that evening. The unexpected forward movement occurred twice during the same driving event.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11758551August 21, 2026
ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758415August 21, 2026
POWER TRAIN
At approximately 68k miles, I observed hesitation when pulling away from a stop in our 2023 GV80 2.5t AWD Prestige. At 71,300 miles, we observed an increasing howling noise from the rear of the vehicle, primarily at coasting, with various tones emitted during application and release of the accelerator pedal. The rear differential fluid was drained for inspection, and there were metal shavings accumulated on the drain magnet, discolored (metallic shavings) fluid, and visible shiny metal flakes in the drained fluid. The differential is close to total failure on this vehicle. Hyundai has issued a TSB, so it is known, but they are not recalling this extreme safety hazard that has been reported for several years across many owners. A quick search of various owner forums reveals this truth. Moreover, replacement differentials do not improve the issue, often having to be replaced themselves only a short time later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758086August 19, 2026
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
I am submitting this complaint regarding the handling of a safety recall on my 2023 Genesis GV80. During an approximately seven-week service visit at an authorized Genesis dealership, I was verbally informed that the applicable safety recall had been completed. Based on my subsequent interactions, Genesis Corporate also appeared to believe the recall had been performed. However, the recall was not documented on my repair order and was ultimately completed later by a different authorized Genesis dealership (Genesis of Weatherford). I am concerned that a safety recall had been verbally represented as completed when it had not actually been performed, resulting in my vehicle being returned to me with an outstanding safety recall still open. I request that NHTSA review the handling and documentation of this recall. The attached repair orders are all from the same visit, and incorrectly showing as two visits. The vehicle was dropped off at Norm Reeves Genesis of Irving on Jun 23, and remained in their possession until the vehicle was ultimately returned to me on August 11th. The recall was not completed, nor was the principle failure (P213800) remedied. This concern is particularly troubling because my vehicle has also experienced a separate recurring safety-related propulsion defect (P2138/P213800). After yet another authorized Genesis dealer recently returned the vehicle stating it could not reproduce that fault, it recurred within approximately 24 hours and caused the vehicle to enter reduced-power/limp mode while my wife and two young daughters were merging onto a highway. While this complaint concerns the handling of the recall itself, I believe the pattern of unresolved safety-related issues and inaccurate repair completion records warrants NHTSA's review. I have a case with Genesis Motor America, Case #43043015, thoroughly documenting all of this. Genesis has offered me no goodwill or viable remedy, aside from "try taking it to another dealer."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757976August 19, 2026
ELECTRICAL SYSTEM
Component Affected: Electrical / Interior Cabin Comfort / HVAC SystemsDescription of Defect:I am reporting an active thermal defect in the dashboard footprint of my 2021 Genesis GV80 AWD 3.5T. Following a 35-to-40-minute dynamic road test under engine load, severe heat migrates directly from the engine compartment into the passenger cabin. The instrument cluster panel and surrounding dashboard structures reach an extreme, verified temperature of 110°F, while the adjacent passenger vents measure standard cooling at 80°F.This severe cabin heat soak began immediately following an authorized dealership replacement of the air conditioning evaporator coil, requiring complete dashboard disassembly. The thermal failure strongly indicates a compromised bulkhead/firewall seal, displaced steering column boot, or an uninstalled engine-bay thermal insulation blanket, which allows high-temperature engine bay heat and air pressure to blow directly into the vehicle's internal electronic housing components.Safety Hazard:An instrument cluster panel reaching 110°F poses an immediate safety hazard. It creates a severe cabin driver distraction, generates a risk of physical burns upon contact with vehicle instrumentation, and risks causing a thermal breakdown or electrical fire within the vehicle's primary digital dashboard wiring harness.Dealer/Manufacturer Actions:Two separate authorized Genesis retailers have refused to conduct a 40-minute dynamic road test to recreate the thermal failure. Technicians performed only a brief, 3-minute static idle test inside a shop bay and declared the vehicle "operating as designed." Genesis Motor America corporate customer care has used these insufficient 3-minute static shop tests to prematurely close my consumer safety case. The manufacturer refuses to diagnose this vehicle under dynamic driving loads or inspect the firewall seals under the 12-month dealer repair workmanship warranty. No crash or injury has occurred yet, but the thermal risk remain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757241August 16, 2026
UNKNOWN OR OTHER
I am filing an official complaint against Genesis Motor America for failing to provide a free and accessible remedy for an active, mandatory safety recall on my 2021 Genesis GV80 Genesis has closed and removed all physical dealerships from my entire state, creating an absolute geographic barrier to service. Corporate representatives have acknowledged the safety risk and offered to tow the vehicle 400 miles to the nearest out-of-state dealership. However, they are refusing to provide a round-trip transport return ticket, demanding instead that I personally travel 400 miles out of state to retrieve the vehicle upon completion of the safety repair. Furthermore, they refuse to provide a direct-billed loaner vehicle or alternative mobility, instead instructing me to pay out-of-pocket for an open-ended rental and apply for a "case-by-case" reimbursement later. Under federal law, safety recalls must be executed entirely free of charge and without placing undue logistical or financial burdens on the consumer. By forcing a 400-mile retrieval trip and open-ended financial exposure for alternative transit, Genesis is violating the "free remedy" provision of the National Traffic and Motor Vehicle Safety Act. I request that the NHTSA review Genesis Motor America's handling of recall compliance for owners stranded by their recent dealer network restructuring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748067July 2, 2026
UNKNOWN OR OTHER
Rock went through front grill. No protective screen behind. Punctured radiator. Coolant sprayed out at high velocity. Rendered vehicle un drivable. Towed away. Barely 1,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747430June 30, 2026
SEATS
On June 30, 2026 at approximately 1:13 PM EDT, my wife was maneuvering with the transmission in Drive to park our vehicle in the lot of our home. While in Drive, the driver's seat unexpectedly moved backward on its own, consistent with the vehicle's "Easy Access" seat memory feature activating. This left her unable to reach the brake pedal, and the vehicle careened over the curb and struck a stationary pole, resulting in damage to the front passenger side of the vehicle. Thankfully, neither the occupants of the vehicle, my wife and infant son, nor pedestrians were harmed. Had this occurred on the roadway, in front of a precipice or waterway, or any number of other locations, this failure could have resulted in death or serious bodily injury.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11747299June 29, 2026
FUEL/PROPULSION SYSTEM
I received a safety recall notification in the mail regarding my 2025 Genesis GV80 reference High Pressure Fuel Crossover Pipe which at this time NO REMEDY is AVAILABLE. This matter has to be resolved ASAP due to a safety hazard to me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746861June 27, 2026
FUEL/PROPULSION SYSTEM
I purchased the vehicle on [XXX], signing purchase contract and paying deposit of $10k. Monday 06/08/26, I received a call from dealership that they need to recoup the vehicle due to safety recall, explaining that they shouldn’t have sold it to me. Apparently, the recall was initiated on 03/02/26, and as of today, “Remedy not yet available”. The sales person, dealership or manufacturer, can not tell me if/when a remedy is coming. It’s been 4 months since recall was initiated when no indication when a remedy is a available. How long should it take for remedy be available? [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746299June 24, 2026
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
On June 23, 2026, while operating my 2021 Genesis GV80, the vehicle's entire infotainment and system software rebooted without warning as I was leaving a parking lot. As a direct result of this reboot, the driver seat automatically moved out of my saved position. I was no longer able to reach the pedals and could not properly control the vehicle. This incident occurred while the vehicle was in motion. It took me several minutes to safely bring the vehicle to a stop, at which point I turned the car off and restarted it. Upon restart, all of my saved settings had been wiped. This is a safety defect, not a minor software issue. A seat repositioning without driver input while a vehicle is in motion constitutes a loss of vehicle control. Had this occurred at highway speed the consequences could have been fatal. I am aware that Genesis issued Safety Recall 031G for mid-drive infotainment reboots on other GV80 model years. I am requesting NHTSA investigate whether this defect extends to 2021 model year vehicles and whether a recall expansion is warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745316June 19, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
Vehicle was parked in a residential garage with the engine off. A [XXX] child was secured in a rear driver-side car seat. The key fob was inside the vehicle on the passenger side. After the final door was closed, an adult immediately attempted to reopen the driver's door and found it locked. All vehicle doors were locked despite the key fob remaining inside the vehicle. No warning beeps, alerts, or messages were observed before or during the lockout. The cause is UNKNOWN. The vehicle appeared to lock with the key fob and child occupant inside. The outside temperature was approximately 90°F, and the garage was significantly hotter. The child was trapped inside for approximately 5–7 minutes, crying and visibly sweating. Because access could not be gained through any door, the passenger-side window had to be broken to rescue the child. This incident created a serious safety risk due to heat exposure and the inability to access a child occupant. The vehicle has not yet been inspected by the manufacturer or dealer at the time of this report. The suspected malfunction involves the electronic door locking and/or key detection system, but the exact cause is UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745311June 19, 2026
VEHICLE SPEED CONTROL
The Engine Control Module (ECM) malfunctioned. The dealer replaced it with a new one. When it malfunctioned, the car would not accelerate to a speed greater than 20mph. This was dangerous because I was driving on a state highway where the speed limit is 55mph, and I could have been rear-ended. Since having the ECM replaced, the car's performance has been fine. The Check Engine light did activate more than one day before the incident, which also sent a message to the Genesis app on my phone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744519June 16, 2026
VISIBILITY/WIPER
A software defect exists which causes the vehicle to reset the electronically controlled side view mirrors such that they point downward, obscuring the driver's view along the sides of the vehicle. I have notified the Genesis dealer and Genesis USA before and neither has been able to reproduce or rectify the problem. I suspect this is a defect when the vehicle is started on an unlevel surface, as the mirrors will attempt to adjust automatically. The defect appears to be most prominent when switching user profiles and shifting into a gear before the driver profile has finished loading. This issue is also present on the 2026 Genesis GV80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744441June 16, 2026
POWER TRAIN, ENGINE, SUSPENSION
My leased 2026 Genesis GV80 2.5T has three unresolved defects: (1) a persistent vibration felt while driving, most noticeable at highway speed; (2) a separate vibration present at idle; and (3) excessive heat in the second-row floor area, discovered during a highway drive — the floor became dangerously hot to the touch, creating a burn risk to rear-seat occupants. Safety risk: The heat issue poses a direct burn hazard to anyone seated in the second row, including a child or pet. The driving vibration affects vehicle stability and confidence at speed. Together they compromise safe operation. Reproduced/confirmed: The vehicle has been brought to two dealers — Genesis of Lake Norman and Genesis of Columbia. Neither has resolved the issues. The vehicle is available for inspection upon request. Manufacturer/other inspection: UNKNOWN whether Genesis Corporate has independently inspected the vehicle. No police or insurance inspection has occurred, as no crash resulted. Warning lamps/messages: None observed. No dashboard warning lamps or messages appeared in connection with either the vibration or the heat. Symptoms first appeared during normal driving [around MONTH/YEAR] and have recurred since, without resolution despite dealer visits.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11743932June 13, 2026
ENGINE
Genesis has known about the issue with the crossover pipe in the engine compartment since July 2024 and just recently notified me by mail regarding the recall. They have no anticipated resolution date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741979June 4, 2026
UNKNOWN OR OTHER
Windshield cracks- I got two windshield cracks from a very small rocks, going at very low speeds. The glass does NOT seem thick/resistant enough. the two crack occurred on the SEPARATE occasions. There are multiple complains about his known issue with GV80 and other Genesis vehicles. After getting a small chip, it quickly develops into a crack as the glass is not holding as it should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739485May 22, 2026
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Genesis GV80. The contact stated that upon start of the engine, the instrument panel had gone blank. The dealer was notified of the failure and the contact was informed that an OTA(Over-The-Air) software update was performed which may have caused the failure. Approximately 20 minutes later, the instrument panel returned. Recently, the contact stated that the instrument cluster went blank and had never returned. The contact took the vehicle to the dealer where they acknowledged the failure and informed the contact that the instrument panel had failed; the contact was given an estimate for the repair. Upon investigation, the contact was informed that a battery replacement may correct the failure; despite the battery replacement, the failure returned. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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