Ford Mustang Complaints

211 consumer complaints on file.

#11679224August 7, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the problem but has not provided a resolution, stating that this occurrence is "expected." Some additional drivers are also experiencing this: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678608August 5, 2025
ELECTRICAL SYSTEM
The center screen / infotainment system will not turn on sometimes when I start the car. I am unable to use the backup camera, navigation, and air conditioning controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677673July 31, 2025
POWER TRAIN
The shift knob in this car has an issue where the silver ABS plastic piece with the gear numbers and the shift pattern detaches from the rest of the shift knob. This issue has been confirmed and repaired by a Ford dealer twice already in the 9 months I have owned the car. The first time this issue occurred, the silver piece was loose. Before it completely detached, I was able to get it repaired at a Ford dealer. The issue was confirmed by the dealer in the receipt they gave me: "Verified customer concern, shifter knob loose, the aluminum to the leather, replaced shifter knob. No other concerns at this time." The second time this issue occurred, the silver piece suddenly detached when shifting gears during normal city driving. When this happened, the silver piece flew off the shift knob and fell into a gap next to the passenger seat. I was able to get it repaired at a Ford dealer again. They again confirmed the issue on the service receipt: "Verified customer concern, Replaced gear shifter knob". This is a safety issue since it is hard to tell what gear I am shifting into if the plastic piece with the shift patterns breaks off. Once the piece breaks off, it is not easy to grip the shift knob normally, requiring the driver contort their arm in a different direction to grip the shift knob, making it harder and slower to shift. As someone who is experienced with the car, I can get around these issues. However, if someone who just started driving this car experiences this issue, they may not be able to shift gears or shift into reverse, since they may not be familiar with the shift pattern. During the second occurrence of the issue, it caused a lot of confusion and momentarily reduced my attention to the road and the surroundings as I was shocked by the shift knob suddenly breaking and the piece flying off. I attached pictures of the second occurrence of the issue and receipts from the two service visits to a Ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677501July 31, 2025
TIRES
Pirelli p zero rs sizes 305/30/19 and 315/30/19 . These tires are track tires, no Tread. Unsafe when the road is wet. Ford should not have put these on a car for street use. Totally unacceptable and unsafe for use in other than hot and dry roads
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677216July 30, 2025
ELECTRICAL SYSTEM
Odometer roll back was found to be a problem after I bought the car and took it to a Ford dealership which they voluntarily did the Carfax for me and that is how I've come to find out that the odometer has been rolled back some point in time last year before I bought the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677150July 30, 2025
ELECTRICAL SYSTEM
Condensing Core failed at 16k miles, 2024 new Ecoboost mustang. Been in the shop 3 weeks with no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676728July 28, 2025
FUEL SYSTEM, GASOLINE
The contact owns 2021 Ford Mustang. The contact stated that while her husband was attempting to make a right turn, the vehicle stalled. The vehicle was turned off however, while attempting to restart the vehicle the vehicle failed to respond as needed. No warning light was illuminated. A dealer was contacted. The vehicle was towed to a dealer where it was diagnosed and determined that the fuel pump and battery needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 4,855.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676137July 25, 2025
STRUCTURE:BODY
Driving at normal speeds (45-65) the passenger door will open on its own. It does it several times during a drive within 30 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676041July 24, 2025
AIR BAGS, UNKNOWN OR OTHER
The curtain airbags deployed without any collision or impact. This suggests a failure of the airbag sensors. The vehicle and all components, including the deployed airbags and related sensors, are available for inspection upon request. The sudden airbag deployment created a significant safety hazard. If this had occurred while driving at higher speeds, it could have caused me to lose control of the vehicle. The force of the deployment itself poses a risk of injury and can cause burns, bruises, or hearing damage. Myself and the passenger experienced these injuries. Other drivers could have been endangered if my vehicle reacted unexpectedly due to the deployment. The manufacturer inspected the EDR system which claimed that there was collision. There was no collision and no physical damage on the vehicle to suggest otherwise. This suggests a fault with the EDR system, sensors, and safety components of the vehicle. The vehicle is currently under inspection by insurance representatives. A few months into initially driving my vehicle, a warning lamp stating "RESTRAINT INDICATOR LAMP FAULT" was appearing. In March, there was dent and paint damage on the vehicle caused by a driveway gate, unrelated to the recent airbag deployment. These damages and warning lamp were fixed by an insurance certified shop. A report from this repair shop will be provided upon request. It cannot be attached below due to significant file size. There were no indication or warnings suggesting further fault with the airbags or any other safety restraint from March to the July, when the incident occurred.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11675438July 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic breaking engaged too sensitively, the driver infront of me had stopped a few yards away and I was already starting to stop when the vehicle suddenly stopped. The driver behind me almost rear ended me. This was at a green light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675387July 22, 2025
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number:25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after storing the vehicle in storage for the winter and connecting a battery retainer, the check engine warning light temporarily illuminated for one day. The dealer was contacted and was unsure when parts would be available. The contact called another dealer, Evansville Ford (428 N Union Rd, Evansville, WI 53536); who was unable to confirm when parts would be available. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675058July 21, 2025
UNKNOWN OR OTHER
When shutting the door of my New Mustang the back safety glass exploded. If I had people or my dogs in that seat it could have potentially caused injuries to the occupants. Additionally in front seats due to flying glass I received pieces of glass in my arm from glass on the center arm rest.If this event happened while driving it could have caused a distraction that led to accident. There was no warning this was going to happen. Ford was alerted and after 1 month denied the replacement of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673870July 16, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Campaign 23E12 under hood liquid fuel jumper line. Gasoline smells inside vehicle and engine stalls to start after refueling. Check Engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673481July 14, 2025
ENGINE
I purchased a new 2024 Mustang GT. Shortly after I experiences a dead throttle. The car would coast to a near stop and pushing the gas pedal multiple times had no effect. This has happen more than 4 times now. It was taken into the dealership twice. The first time the car was kept for a week and returned with no problem found. The second time is was returned more quickly again with no problem found. With what was asked I don't think I was taken seriously. I drive in areas with poor visibility due to hills and curves and only single lane roads without usable shoulders. Twice it happened in middle of one of these roads and I was at a near stop in middle of the roadway. I was nearly rear ended my a truck traveling at high speed twice with nowhere or no way to move. Another time exiting one street and enter on to another rather busy street with fast moving traffic. The car nearly came to a complete stop in mid turn. Power came back just in time to avoid an accident. I and possibly others could have easily been seriously injured or worse in any of those. I have concerns taking this car anywhere at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672874July 11, 2025
FUEL/PROPULSION SYSTEM, ENGINE
My 2021 Ford Mustang EcoBoost is currently experiencing an ongoing issue with the EVAP purge valve, a critical emissions component. The vehicle suffers from stuttering, rough idle, and a check engine light, especially immediately after refueling, where the engine has stalled multiple times—posing a serious safety risk during traffic re-entry and acceleration.The purge valve has not been replaced, and the issue remains unresolved. I contacted Ford Customer Relations and three separate Ford dealerships, all of which refused to service the vehicle under warranty, despite the fact that it is still covered under the federal emissions warranty (8 years/80,000 miles) and the powertrain warranty.This refusal contradicts federal warranty guidelines, as the purge valve is clearly part of the evaporative emissions control system. The failure disrupts vapor flow and fuel trim stability, leading to erratic engine behavior and emissions system malfunction.I previously owned another Ford Mustang EcoBoost while living in a different part of the state, and that vehicle experienced the exact same purge valve issue, including stalling after refueling and triggering the check engine light. This recurring failure across multiple vehicles suggests a design flaw or supplier defect that Ford has failed to address.There are hundreds of documented complaints and videos online, including on YouTube and Mustang forums, showing other owners experiencing the same purge valve failure and warranty denial. This suggests a systemic issue that Ford is aware of but continues to ignore.I believe this issue warrants investigation for warranty non-compliance, emissions system reliability, and potential recall consideration due to the safety and environmental risks involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672751July 11, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Mustang. The contact stated that while reversing, the rearview camera image was distorted and black intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that rearview camera needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25V315000(Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 53,291.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672643July 11, 2025
POWER TRAIN
Vehicle stalled while pulling into traffic from apartment driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669926June 28, 2025
UNKNOWN OR OTHER
The front windshield on my vehicle has cracked twice under normal driving conditions, without any significant impact or debris striking it. The cracks originated near the middle top and then another time lower edge of the glass and expanded rapidly across the surface. This seems to indicate a structural or design flaw, especially since I have seen multiple reports from other owners of the same make and model experiencing similar spontaneous windshield cracking. No, the cracked windshield is not available for inspection upon request. But I did have it sent to the dealership for review. The cracks compromised my visibility, particularly in sunlight and during night driving, which directly put my safety—and the safety of others—at risk. The second incident occurred on a highway, which was especially dangerous due to high-speed travel and glare from sunlight refracting through the cracks. This problem has not yet been formally reproduced or confirmed by a dealer or service center, but I have found numerous owner complaints online and in forums documenting the same issue. I believe this supports the theory that it's a broader defect rather than isolated cases. The vehicle has not been inspected by the manufacturer, police, or insurance agents regarding this specific issue. I am open to having the damaged windshield reviewed by any party they recommend. There were no warning lights, error messages, or visible signs of damage before the cracks appeared. Both times, the windshield cracked suddenly while the car was parked or driving at moderate speeds, and the temperature conditions were not extreme.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668126June 20, 2025
ELECTRICAL SYSTEM
Center dashboard screen visually displaying BACKUP CAMERA, ventilation controls, radio, etc., does not boot leaving screen blank and nonfunctional. This problem did not begin until the NHTSA Campaign Number: 24V802000 software update was installed in January 2025. Safety hazard: Cannot view backup camera. This VIN appears to not have been included yet in current NHTSA Campaign Number: 25V315000 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666787June 13, 2025
SEAT BELTS:FRONT:RETRACTOR
The contact owns a 2024 Ford Mustang. The contact stated that while seated in the front driver's seat, the front driver's side seat belt failed to properly retract and failed to properly secure the driver. The vehicle was taken to the local dealer who inspected the vehicle and determined that the seat belt operated normally, and no failure was found. The contact was concerned that the seatbelt would not function properly during a crash. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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