Ford Freestar Complaints

2,533 consumer complaints on file.

#10415036July 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 65 MPH, THE CONTACT STATED THE RPMS WOULD INCREASE AND SHIFT INTO NEUTRAL AND SLOWLY DECREASE. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE TO THE VEHICLE FAILURE. A LOCAL MECHANIC DIAGNOSED A TRANSMISSION FAILURE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 66,300 UPDATED 08/31/11 *BF THE CONSUMER STATED THE ENGINE REVVED UP AND THEN THE VEHICLE SLIPPED OUT OF GEAR AND THE VEHICLE LOST ALL POWER TO GO FORWARD. THERE WAS NO WARNING OF ANY KIND THAT SOMETHING WAS WRONG. UPDATED 09/0/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415728July 23, 2011
POWER TRAIN
TRANSMISSION FAILED WHILE DRIVING. CAR HAD TO BE STOPPED IN THE MIDDLE OF THE ROAD AND TOWED TO THE DEALER WHO ADVISED NEW TRANSMISSION NEEDED. PAST PROBLEMS WITH THIS VEHICLE INCLUDE COMPUTER CHIP REPLACED AFTER GETTING IT HOME FROM DEALER BRAND NEW. ALSO BOTH POWER STEERING HOSES FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414708July 22, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHEN THE AIR CONDITIONER WAS ENGAGED, THE VEHICLE WOULD ABNORMALLY ACCELERATE EITHER FORWARD OR BACKWARD WHILE SHIFTED INTO REVERSE. THE CONTACT CRASHED INTO A WALL DUE AS A RESULT. NO ONE WAS INJURED DURING THE CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER ADVISED THAT THE LUNGING WAS NORMAL. THE CONTACT BELIEVED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10413934July 21, 2011
STRUCTURE:FRAME AND MEMBERS
THE PART OF THE FRAME THAT HOLDS MY FRONT PASSENGER STEERING AND WHEEL ASSEMBLY IN PLACE HAS FAILED. MY MECHANIC SAID IT'S THE EXACT SAME PROBLEM THAT THEY RECALLED FORD WINDSTAR VANS FOR - BUT SINCE MY VEHICLE IS A FORD FREESTAR VAN THERE'S NO RECALL? MY VAN IS NOW UNDRIVABLE! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413964July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
ON SUNDAY, JULY 17, 2011, I HAD JUST DRIVEN ONTO THE FREEWAY, AND WAS GETTING UP TO FREEWAY SPEEDS OF ABOUT 50, WHEN I NOTICED THAT THE VAN FELT LIKE IT WAS NOT WANTING TO ACCELERATE AND THE TRANSAXLE LIGHT STARTED FLASHING ON THE LEFT SIDE OF THE CONTROL PANEL. THE VAN FELT LIKE IT WAS STUCK IN MUD AND DIDN'T WANT TO PICK UP SPEED, AND WHEN I TRIED TO ACCELERATE, EVEN THE SLIGHTEST BIT, TO MAINTAIN MY SPEED ON THE BUSY FREEWAY, THE RPMS WENT WAY UP AND IT MADE A SQUEALING SOUND, SO I DIDN'T WANT TO PUSH IT. I LET THE VAN COAST AND GOT OFF THE FREEWAY AT THE NEXT EXIT. ONCE I WAS OFF THE FREEWAY, THE VAN WOULD DRIVE WITHOUT THE RPMS GOING UP, AS LONG AS I KEPT IT UNDER 35 MILES AN HOUR, AND DIDN'T HAVE TO ACCELERATE TO GO UP A HILL, SO I DROPPED OFF MY SON'S GIRLFRIEND AT HER HOUSE AND SLOWLY DROVE THE VAN BACK TO MY HOUSE AND PARKED IT. A QUICK SEARCH ON THE INTERNET PRODUCED DOZENS IF NOT HUNDREDS OF STORIES JUST LIKE THIS. THE COST TO FIX THE TRANSMISSION IS LIKELY TO BE AS MUCH AS THE TRADE-IN VALUE ON THE CAR SO I'M NOT SURE WHAT I'LL DO WITH THE VAN NOW. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413678July 20, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TRANSMISSION FAILURE. TORQUE CONVERTER FAILURE. TRANSMISSION FAILED 07/10 AT APPROX 110,000 MILES WHILE DRIVING AT SPEED OF APPROX. 45-50 MPH. HAD PREVIOUSLY HAD INTERMITTENT HESITATION, ATTEMPTED TROUBLE SHOOTING WHAT WAS THOUGHT TO BE ENGINE PERFORMANCE ISSUES (REPLACED SPARK PLUGS, FUEL INJECTORS, VARIOUS CONNECTIONS). VEHICLE CURRENTLY AT REPAIR FACILITY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413697July 20, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED AS SHE WAS DRIVING AWAY FROM A TRAFFIC LIGHT AT 5 MPH THE TORQUE CONVERTED FAILED. THE FAILURE CAUSED THE VEHICLE TO STALL IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND THEN TOWED TO A MECHANIC. AFTER INSPECTION THEY REPLACED THE TORQUE CONVERTER FOR $1459 AT THE CONTACTS EXPENSE. THE DEALER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS CONTACTED, STATED THERE WAS NO RECALL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 74,912.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413759July 20, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TORQUE CONVERTER FAILED ON 2005 FREESTAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412317July 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRAVELING AT HIGHWAY SPEED, RPMS BEGAN TO RACE,CAR SLOWED DOWN-NO WARNING. TOWED TO TRANSMISSION SHOP. TRANSAXLE ASSEMBLY REMOVED AND REPLACED. TORQUE CONVERTER WAS STRIPPED OUT, NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412703July 12, 2011
POWER TRAIN
VAN STOPPED DEAD IN TRAFFIC AND WOULD NOT MOVE. WAS TOWED INTO FORD DEALERSHIP. TORQUE CONVERTOR REPLACED, ON 10/13/2010. NOW TRANSMISSION AT THE SAME DEALERSHIP WAS DIAGNOSED AS DEFECTIVE, ON 07/11/2011. REPLACEMENT OF THE TRANSMISSION IS NEEDED. THE ORIGINAL REPAIR COST WAS $2264.14, AND THIS TIME THE REPAIR WILL BE AT LEAST $3100. THE MILEAGE ON THE VAN ON THE FIRST OCCURRENCE WAS 117,230 MILES AND NOW ABOUT 127,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412058July 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE LOST TRANSMISSION POWER IN THE WHILE TRAVELING IN THE MIDDLE OF THE ROAD WITH NO PRIOR WARNING SIGNS. ABLE TO MOVE IT OUT THE ROAD BEFORE CAUSING A CRASH. CURRENTLY AT SHOP WAITING TO BE REPAIRED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412065July 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
NOVEMBER OF 2010 WE WERE COMING OFF OF AN EXIT RAMP AND THE VAN DIED. NO WARNING, NO LIGHTS, NOT A THING. THE TRANSMISSION HAD BEEN A LITTLE SLUGGISH COMING FROM 2ND TO 3RD GEAR THE DAY BEFORE BUT FINE THAT DAY. HAD TO REPLACE THE TRANSMISSION. JULY 2012. TRANSMISSION BEGAN TO JERK WHEN GOING INTO OR OUT OF ANY GEAR. POWER TRAIN LIGHT KEPT COMING ON. HAD TO REPLACE THE TRANSMISSION. 3600 AND SOME CHANGE LATER, IT STILL JERKS COMING OUT OF 1ST TO 2ND. WE NOW KNOW THAT THIS IS A COMMON PROBLEM WITH THE VEHICLE THAT FORD KNOWS ABOUT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411865July 11, 2011
POWER TRAIN
MY VAN SHUDDERED TODAY ON THE MIDDLE OF THE HIGHWAY WITH MY TWO BOYS IN TOW- HAD TO CROSS OVER TO GET TO THE SIDE OF THE ROAD FOR SAFETY. HAVE ALREADY REPLACED TRANSMISSION, HAVE A FAULTY ERG VALVE, THE AC COMPRESSOR IS GOING OUT AND WE HAD TO REPLACE THE CAM SENSOR. NOW HAVE A POWERTRAIN ALARM- HAVE TO GO BACK TO THE MECHANIC TO SEE WHAT EXACTLY IT IS... ALREADY SANK OVER $3500 JUST ON FIXING IT'S MANY ISSUES. WHY HAS THIS NOT BEEN RECALLED??? IS FORD WAITING FOR FOLKS TO DIE LIKE TOYOTA DID BEFORE THEY ADMIT AND CORRECT THE ERRORS? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411903July 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
NO PREVIOUS PROBLEMS,JUST DRIVING DOWN 101 TOWARDS SAN FRANCISCO WITH MY 2004 FORD FREESTAR WITH MY CRUISE CONTROL ON WHEN SUDDENLY THE RPM'S RACED AND THE TRANSMISSION FAILED COMPLETELY! NO DRIVE OR REVERSE IN ANY GEAR. LUCKILY I WAS IN THE RIGHT HAND LANE AND HAD REACHED THE TOP OF THE GRADE AND WAS TRAVELLING DOWN GRADE THROUGH THE WALDO TUNNEL. I WAS ABLE TO GET THE VEHICLE OFF THE SHOULDER OF THE ROAD WITHOUT INCIDENT. I HAD NOT HAD ANY TRANSMISSION PROBLEMS WITH THIS VEHICLE, NO LOSS OF FLUID, NO SHIFTING ISSUES, NO SLUGGISHNESS. NO INCLINATION THERE WAS A PROBLEM, IT JUST FAILED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411482July 8, 2011
POWER TRAIN, ELECTRICAL SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WATER PENETRATED THE HOOD, CAUSING THE TRANSMISSION AND THE ELECTRICAL SYSTEM TO FAIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT WATER DAMAGED THE TRANSMISSION, INSTRUMENTAL CLUSTER, AND SMART MODULE. THE DEALER REPLACED THE TRANSMISSION. THE INSTRUMENTAL CLUSTER AND SMART MODULE WERE NOT REPLACED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS REPLACED 105,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410970July 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ON THE TOLLWAY WHEN SUDDENLY THE VAN'S RPM REVVED UP BUT THE VAN WOULD NOT GO INTO ANY GEAR. THE VAN WAS TOWED THREE TIMES BECAUSE OF THE EASTER HOLIDAY. WE WERE TOLD BY FORD THAT THE TRANSMISSION IMPLODED. 0 WE HAD TO HAVE THE TRANSMISSION REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410741July 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 05 FORD FREESTAR IN THE GARAGE WITH TRANSMISSION PROBLEMS DESCRIBED BY MANY ON THE INTERNET. MY WIFE WAS GOING TO WORK AND THE VAN LOSS ALL POWER FROM THE TRANSMISSION. SHE WAS IN HEAVY TRAFFIC AND IT JUST QUIT. AFTER COASTING TO A STOP SHE CALLED ME. WE HAD TO CALL A WRECKER AND HAD IT TOWED TO THE GARAGE CLOSE TO HOME. AFTER CALLING FORD, (THEIR PRICE OVER THREE THOUSAND) I HAD IT TOWED TO AAMCO FOR AN ESTIMATE, 2,500.00. I'VE BEEN TOLD THIS COULD HAPPEN AGAIN, THIS IS DANGEROUS AND WE ARE BESIDE OURSELVES THAT THIS COULD HAPPEN. MY WIFE IS 70 YEARS OLD AND THE VAN ONLY HAS 66,000 MILES. P.S I'VE BEEN TOLD THIS COULD BE AN ELECTRONICS PROBLEM THAT FORD KNOWS ABOUT. [XXX]. IF THERE'S A CLASS ACTION LAWSUIT OUTTHERE, I'M IN!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410780July 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
ABOUT SIX MONTHS AGO OUR 2004 FORD FREESTAR HAD THE WATER GETTING INTO THE PCM. MY MECHANIC SAID THEY NEW ABOUT A SERVICE NOTICE/ALERT, WHATEVER YOU MIGHT CALL IT, STATING THAT FORD KNEW THIS WAS AND ISSUE AND THAT IT WAS NOT A RECALL. THEY ACTUALLY POURED WATER OUT OF THE MODULE. HE STATED THAT IT DID NOT DRIP OUT, IT "POURED OUT". HE EXPLAINED TO ME THAT THE WATER WAS GETTING IN BETWEEN THE WINDSHIELD AND HOOD. HE SHOWED ME THE SPOT. IT TOOK THEM 5 DAYS TO DRY OUT THE PCM AND THEY SEALED IT, THE BEST THEY COULD. SUNDAY, JULY 3RD, THE "SPROCKET WITH AN EXCLAMATION POINT" LIGHT CAME ON IN THE BOTTOM LEFT CORNER OF THE DASH AS I WAS DRIVING HOME FROM CHURCH WITH MY WIFE AND FOUR CHILDREN...12, 8, 6, AND 1. THEN THE TRANSMISSION JUST DISENGAGED. WE WERE STRANDED ON ONE OF THE BUSIER ROADS IN BUFFALO, NEW YORK. WE CALLED A FRIEND TO TAKE MY WIFE AND FAMILY HOME. MY WIFE GOT OUR 1998 PICKUP AND BROUGHT IT BACK AND WE TOWED THE VAN TO OUR SHOP. I CALLED TODAY, AND THEY HAVE NOT STARTED WORKING ON IT YET, BUT NOW I KNOW WHAT IT IS!!! WE WERE SUPPOSED TO LEAVE FOR VACATION FROM JULY 8TH THROUGH JULY 17TH IN VIRGINIA. MY KIDS WERE LOOKING FORWARD TO SPENDING THE WEEK WITH THEIR GRANDMOTHER FOR THE WEEK. I CAN TAKE A BROKEN DOWN CAR, BUT NOT MY FAMILY BEING PUT IN DANGER AND MY CHILDREN BEING CRUSHED FOR THE LOSS OF A VACATION TO THEIR GRANDMOTHERS. I WILL FILE A COMPLAINT WITH THE NHTSA, AS YOU SUGGEST. I DOUBT FORD WILL DO ANYTHING. UNFORTUNATELY OUR 1998 PICKUP IS A FORD WITH A LEAKING BREAK LINE IN THE RIGHT REAR. I WAS JUST ABOUT TO PUT IT IN THE SHOP. NO MORE FORDS FOR ME. "FOUND ON ROAD DEAD" TRULY FITS MY OPINION OF FORD NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410436July 5, 2011
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT WAS DRIVING IN REVERSE AT APPROXIMATELY 5 MPH INTO A PARKING SPACE WITH THE BRAKE PEDAL ENGAGED WHEN THE VEHICLE BEGAN TO LUNGE UNEXPECTEDLY. THE FAILURE OCCURRED SPORADICALLY WHILE DRIVING AT LOW SPEED. THE VEHICLE RECENTLY STALLED WITH THE ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE RESTARTED AND RESUMED AS NORMAL. THE CONTACT NOTIFIED THE DEALER AND THEY RECOMMENDED THE VEHICLE BE DIAGNOSED TO DETERMINE THE CAUSE OF FAILURE. THE CONTACT PLANNED TO TAKE THE VEHICLE FOR DIAGNOSIS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THERE WAS AN OPEN INVESTIGATION RELATED TO THE FAILURE UNDER NHTSA ACTION NUMBER PE10033 (VEHICLE SPEED CONTROL; POWER TRAIN: AUTOMATIC TRANSMISSION: CONTROL MODULE/TCM,). THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410484July 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2007 FORD FREESTYLE HAD BEEN SURGING FORWARD. I THOUGHT I WAS CRAZY. THEN 6/21/11 IT WOULD ONLY DRIVE 35MPH. I HAD TO REPLACE THE THROTTLE BODY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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