Ford Freestar Complaints

2,533 consumer complaints on file.

#10479746October 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 19 MPH THE CHECK ENGINE LIGHT ILLUMINATED AND IMMEDIATELLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE TORQUE CONVERTER WAS REPLACED. AFTER THE REPAIR HAD BEEN COMPLETED THE CONTACT PICKED UP THE VEHICLE AND ON THE WAY HOME THE FAILURE RECURRED. THE DEALER WAS MADE AWARE OF THE FAILURE WHO ADVISED THE CONTACT TO BRING THE VEHICLE BACK IN ORDER FOR THEM TO RUN A DIAGNOSTIC TEST. THE FAILURE AND CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480422October 11, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE CONCERNING WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER. *TGW THE CONSUMER SUBMITTED THE SERVICE INVOICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479758October 11, 2012
SEATS:MID/REAR ASSEMBLY, STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE PARKED THE CONTACT PULLED THE REAR SEATS UP AND NOTICED THE STUD WHICH HOLDS THE BACK SEAT IN PLACE WAS LOOSE. THE CONTACT PUSHED THE STUD AND IT FRACTURED. ALSO, THE WHEEL WELD WAS CORRODED ON THE REAR DRIVER AND PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE HOW TO REMEDY THE FAILURE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO WELDED NEW METAL PIECES TO THE WHEEL WELLS ON THE REAR DRIVER AND PASSENGER SIDE. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA12003 (SEATS:MID/REAR ASSEMBLY STRUCTURE STRUCTURE:BODY) THAT MAY BE RELATED TO THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 11/14/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479430October 9, 2012
SEATS
THE THIRD ROW DRIVERS SIDE SEAT ANCHOR NO LONGER HOLDS THE SEAT IN THE UPRIGHT POSITION. THE PLATE IN THE WHEEL WELL THAT THE ANCHOR ATTACHES TO HAS RUSTED LOOSE. I BROUGHT THE VAN TO MY DEALER AND THEY SAID THEY COULD NOT REPAIR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479320October 9, 2012
POWER TRAIN, ENGINE
THE VEHICLE LOOSE POWER WILL STALL WITH ENGINE RUNNING OTHER TIMES ENGINE WOULD STALL 2-4 SECONDS THE JUMP BACK ON HAPPEN ALOT WHEN PLGS WIRES ARE FINE IT RAINS, GET ENGINE LIGHT ALSO. RESETS, BUT WILL RESUME ON THE NEXT START WITH EMISSION CODES AND PCM ERRORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479247October 8, 2012
SEATS, STRUCTURE:BODY
OUR SON WAS IN THE REAR SEAT AND COMPLAINED THAT AS WE TURNED CORNERS, HIS SEAT MOVED. HE SAID IT FELTS AS IF IT WERE NOT LATCHED. UPON INVESTIGATION, WE FOUND THE SEAT DID NOT LATCH ON THE DRIVERS SIDE. WE TRIED WITHOUT SUCCESS TO RELATCH IT AND FOUND THE LATCH ANCHOR WAS LOOSE. BEING DARK AND 30 MILES FROM HOME, WE DROVE ON. WE THEN HEARD LOUD NOISE COMING FROM THAT WHEEL WELL AND BEGAN TO SMELL "BURNING RUBBER". HAVING NO OTHER OPTION, WE PULLED TO THE SIDE OF THE DARK HIGHWAY AND SAW A PIECE OF METAL HANGING OUT OF THE VAN, ONTO THE TIRE. WE PULLED IT THE REST OF THE WAY OUT AND FOUND THAT IT WAS THE SEAT LATCH ANCHOR. THE AREA SEEMS TO BE COMPLETELY RUSTED...FROM THE INSIDE. THE METAL DID NOT LOOK RUSTED FROM THE OUTSIDE. WE NOW HAVE A HOLE IN THE SIDE OF THE VAN (IN THE WHEEL WELL) AND A VAN WHICH IS INCAPABLE OF HAULING OUR FAMILY OF FIVE. EVEN USING IT AS A FOUR-PASSENGER VAN, WE HAVE CONCERNS ABOUT EXHAUST ENTERING THE INTERIOR OF THE VAN. (MILEAGE NOTED IS APPROXIMATE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479312October 8, 2012
POWER TRAIN
I WAS TRAVELING AT A STEADY SPEED OF 40 MPH WHEN I EXPERIENCED INSTANT AND TOTAL TRANSMISSION FAILURE. THE ENGINE REMAINED RUNNING AND ALL SUBSYSTEMS CONTINUED TO FUNCTION BUT THERE WAS NO POWER APPLIED TO THE WHEELS IN ANY GEAR. AFTER BEING TOWED TO THE NEAREST FORD DEALERSHIP (LINDSAY FORD IN WHEATON, MD) THE SERVICE DEPARTMENT SAID THAT I NEEDED A NEW TRANSMISSION FOR $4,000. I EVENTUALLY HAD THE TRANSMISSION REPAIRED AT A LOCAL SHOP FOR A TOTAL COST TO ME OF $2,600. I LEARNED THAT I HAD THE SAME TRANSMISSION PROBLEM THAT SEEMS TO BE COMMON TO THE FORD FREESTAR: A BROKEN PUMP SHAFT CAUSED THE TORQUE CONVERTER TEETH TO BREAK OFF. IT IS OBVIOUS THAT THIS IS A SERIOUS DESIGN FLAW THAT REMAINS UNCORRECTED. FORD SHOULD BE HELD ACCOUNTABLE AND MADE LIABLE FOR ALL FAILURES AND REPAIRS RELATED TO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478909October 7, 2012
POWER TRAIN
ON 7 OCT. 2012, SUNDAY WHILE DRIVING TO KLEBER KASERNE U.S. ARMY BASE IN KAISERSLAUTERN, GERMANY WITH MY WIFE MY 2004 FORD, FREESTAR SUDDENLY LOST POWER. THE ROAD WAS WET FROM RAIN. I WAS IN LIGHT TRAFFIC IN THE SLOW LANE AND THIS PROVED TO BE FORTUNATE. I PUSHED THE HAZARD LIGHTS AS SOON AS I REALIZED I HAD LOST THE ABILITY TO ACCELERATE AND WAS SLOWING DOWN IN A COAST ON THE HIGHWAY. I STEERED THE CAR TO THE SIDE OF THE ROAD AND STOPPED. MY CAR WAS STILL RUNNING AND THE BRAKES WORKED. THE ENGINE WOULD SHOW AN INCREASE IN RPM ON THE DISPLAY WHEN I TOUCHED THE GAS AFTER I STOPPED BUT THERE WAS ABSOLUTELY NO POWER TO THE DRIVE TRAIN. I CALLED MY ADAC AUTO CLUB, GERMANY FOR A TOW TRUCK AND THEY ARRIVED SOON AFTER. THE DAY BEFORE THIS I HAD DRIVING TO FRANKFURT, GERMANY AND WIESBADEN, GERMANY ON A RAINY DAY AND RETURNED THAT EVENING. THIS IS A ROUND TRIP OF ABOUT 200 MILES ON THE AUTOBAHN. THE AUTOBAHN I TAKE TO FRANKFURT HAS SECTIONS WITH NO SPEED LIMITS AND THE TRAFFIC IS VERY FAST. I AM THANKFUL THAT THIS DIDN'T OCCUR ON THE AUTOBAHN IN HEAVY TRAFFIC. FOR ANYONE ELSE THIS HAPPENS TOO, STAY CALM AND LOOK FOR A PLACE TO GET OFF THE ROAD IMMEDIATELY. IF A PERSON IS IN FAST TRAFFIC SUCH AS THE FAST LANES HERE IN GERMANY THIS WOULD HAVE BEEN VERY DANGEROUS BECAUSE IT IS COMMON TO PASS CARS HERE IN THE AUTOBAHN IN THE SLOW LANE AT 70 TO 80 MILES PER HOUR WHILE WATCHING THE REAR VIEW MIRROR FOR CARS IN THE FAST LANE THAT OFTEN ARE TRAVELING IN THE 90 TO 110MPH SPEED. IN MY FORD FREESTAR I OFTEN WATCH OUT FOR THE HIGH SPEED GERMAN CAR TRAFFIC. END. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478449October 3, 2012
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THE REAR SEAT SUPPORT CORRODED CAUSING THE SEAT TO FALL FORWARD AND ALSO PUSH PIECES OF METAL INTO THE REAR TIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS NOTIFIED WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478510October 3, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BECAME RESISTANT TO FORWARD ACCELERATION. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED OF A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION) . THE CONTACT WAS ALSO INFORMED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478342October 2, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED IN JUNE 2012. THE DEALER INFORMED HER THAT SHE HAD TO ORDER THE RECALL PART AND THAT SHE SHOULD RECEIVE NOTIFICATION WHEN THE PART BECAME AVAILABLE. THE CONTACT RECEIVED THE LETTER AND CONTACTED THE DEALER WHO THEN STATED THAT THEY DID NOT HAVE THE PART AVAILABLE AND THAT SHE WOULD HAVE TO BE ADDED TO THE WAITING LIST. THE VEHICLE WAS NEVER REPAIRED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478169October 1, 2012
POWER TRAIN
THE PCM WENT BAD ON OUR VAN. WHEN REPLACED BY FORD WATER WAS REPORTED INSIDE THE PCM NOTING A WATER LEAK SOMEWHERE THAT FINDS ITS WAY TO THE COMPUTER (PCM). WE WERE TOLD TO GET A NEW WINDSHIELD. WE DID AT OUR EXPENSE. ABOUT A MONTH LATER SAME ISSUES WITH CAR. AGAIN PCM WAS BAD. WATER LEAKED INSIDE IT AGAIN. FORD TOLD ME THAT COULD COST UP TO $900.00 TO FIND LEAK AND REPAIR. THROUGH MY OWN INVESTIGATION ONLINE I FOUND SERVICE BULLETIN TSB 06-14-10 STATING THAT DURING REPAIR PROCEDURES OF A PCM INSPECT FOR WATER DAMAGE AND IF PRESENT PERFORM THE FOLLOWING SERVICE PROCEDURE. THE BULLETIN GOES ON TO DESCRIBE IN DETAIL HOW TO FIX WATER LEAK. THIS WAS NOT DONE ON MY VEHICLE RESULTING IN A BRAND NEW BUT NOW USELESS PCM. I WENT ALL THE WAY TO THE TOP AT THIS LOCAL FORD DEALERSHIP AND WAS TREATED POORLY, CONDESCENDINGLY, AND WAS TOLD THAT THE SERVICE BULLETIN DID NOT MEAN ANYTHING. I HAVE A USELESS VAN IN MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477954September 29, 2012
SEATS, STRUCTURE
I AM ENTERING THIS COMPLAINT IN RELATION TO OTHER COMPLAINTS THAT HAVE BEEN FILED. THERE IS A DEFECT INVESTIGATION TAKING PLACE (EA12003 AND PE11039) FOR THIS ISSUE ALREADY. I ATTEMPTED TO PUT MY 3RD ROW SEAT BACK UP AND LOCK IT INTO PLACE. ON THE DRIVE SIDE I NOTICED THAT IT WOULD NOT LOCK INTO PLACE. AFTER FURTHER REVIEW, I KNOW NOTICED THAT THE WHOLE LATCH HAD FALLEN OFF AND WAS LAYING ON THE BACK DRIVER SIDE WHEEL. THE WHOLE PLATE RUSTED THRU AND FELL OFF INTO THE WHEEL WELL. I'VE HAD THIS CAR SINCE 2004. YES I LIVE IN A SNOW STATE THAT USES SALT, BUT THIS CAR HAS BEEN IN THE GARAGE ITS ENTIRE LIFE. I WOULD LIKE TO UNDERSTAND WHAT STANCE, IF ANY, FORD IS TAKING WITH THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477387September 28, 2012
STRUCTURE:BODY, SEATS
THE THIRD ROW SEAT WAS LOOSE WHEN LOCKED IN THE UPRIGHT POSITION. WHEN I LOOKED UNDERNEATH FROM THE DRIVER SIDE REAR TIRE I NOTICED THE METAL PLATE WAS LOOSE. I PUT DOWN THE THIRD ROW SEAT AND LOOKED THROUGH THE PLASTIC TO SEE THAT ALL AROUND THE METAL PLATE ROTTED AWAY. SINCE THE THIRD ROW SEAT WAS NOT LOCKED IN PLACE WHEN I TOUCHED THE BRACKET ON THE METAL PLATE, THE ENTIRE PLATE FELL OUT ONTO THE REAR TIRE. THE METAL ALL AROUND THE PLATE INSIDE THE REAR QUARTER PANEL IS ROTTED AND THERE IS NOTHING TO WELD THE PLATE BACK TO. THERE IS ALSO A LARGE OPENING INTO THE VEHICLE BECAUSE THAT PLATE IS NO LONGER THERE. MY SEVEN SEAT VAN CAN ONLY HOLD FOUR PEOPLE SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477724September 26, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/12V006000 CONCERNING TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER STATED SHE RECEIVED A RECALL LETTER IN THE MAIL IN MARCH. HOWEVER, THE RECALL LETTER STATED PARTS WOULD NOT BE AVAILABLE UNTIL THE THIRD QUARTER OF 2012. IN JULY 2012, WHEN THE CONSUMER WENT TO HAVE THE DEALER FOR ROUTINE MAINTENANCE, SHE INQUIRED ABOUT THE RECALL, AND THE DEALER INFORMED HER, THEY WERE ONLY REPAIRING VEHICLES, THAT HAD ACTUALLY HAD TRANSMISSION FAILURE. THE CONSUMER THEN RECEIVED AN OFFICIAL LETTER, STATING THE PARTS WERE AVAILABLE. HOWEVER, SHE FELT THE DEALERSHIP WAS GIVING HER THE RUN AROUND, IN NOT FIXING HER VEHICLE IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477025September 25, 2012
SEATS, STRUCTURE:BODY
SEVERE RUST IN THE DRIVER SIDE REAR WHEEL WELL CAUSED THE THIRD ROW SEAT TO DETACH FROM THE VEHICLE. THE THIRD ROW SEAT IS NOW UNSAFE AND CANNOT BE USED. THE SEAT CAN NO LONGER BE SECURELY LATCHED IN PLACE. THIS VEHICLE WAS GARAGE KEPT AND ONLY HAS 72,938 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476822September 24, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER THE VEHICLE THROUGH THE RIGHT SIDE DOOR, THE DOOR FAILED TO STOP WHEN CONTACT WAS IN THE MIDDLE OF DOORWAY. THE VEHICLE HAD POWER SLIDING DOORS WHICH ARE SUPPOSED TO STOP IF PERSON WAS ON THE WAY. ALSO, THE CONTACT MENTIONED THAT THE LEFT SIDE DOOR FAILED TOO. THE VEHICLE WAS TAKEN TO DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND SUGGESTED THAT THE AUTOMATIC DOORS SHOULD BE DISCONNECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 108,900 AND THE CURRENT MILEAGE WAS 109,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476679September 21, 2012
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
AT 147000 MILES, I NEEDED A COMPLETE TRANSMISSION REBUILD. THIS COST ME $2800 DUE TO THE FACT THAT THERE WERE ADDITIONAL PARTS NOT COMMON TO A STANDARD REBUILD. THIS WAS SEPT. 2011. IN JANUARY, I AM ABLE TO NOTE ONLINE THAT THERE IS A TORQUE CONVERTER RECALL FOR THIS MODEL. I CALL FORD, I'M TOLD THERE IS NOTHING THEY CAN DO UNTIL THE RECALL IS OFFICIALLY RELEASED IN THE 2ND QUARTER. WAIT UNTIL 2ND QUARTER, NO NOTICE IN THE MAIL. I CALL FORD IN AUGUST AND TELL THEM THIS, I AM TOLD THAT FORD WILL FIX THE CAR, IT WILL TAKE APPROX. 4 DAYS AND THAT NO RENTAL CAR IS AVAILABLE DURING THIS PERIOD. IF I SUFFER A TOTAL LOSS, MAYBE. BASICALLY, I HAVE TO BE STRANDED ON THE SIDE OF THE ROAD WITH MY TWO YOUNG CHILDREN BEFORE I CAN GET ANY HELP WITH THEIR ISSUE. AFTER REBUILD, I START HAVING ISSUES WITH CYLINDER 3 MISFIRE. I REPLACE ALL PLUGS AND WIRES, STILL A CYLINDER 3 MISFIRE AS WELL AS OVERHEATING AND EGR VALVE. REPLACE EGR VALVE, COMPLETE RADIATOR CHANGE, COIL PACK, STILL ISSUES WITH MISFIRING AND OVERHEATING. I UNDERSTAND THAT THIS COULD BE A COMPUTER ISSUE, HOWEVER FORD FAILS TO REALIZE THIS AND THEREFORE WILL NOT ISSUE A RECALL. NOT THAT WOULD HELP SINCE IF THEY TOOK IT INTO THE SHOP TO FIX IT, I WOULD NOT BE ABLE TO GET TO WORK IN THE INTERIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476581September 20, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). THE VEHICLE WAS REPAIRED HOWEVER, AFTER THE REPAIRS THE VEHICLE WOULD NOT RESPOND WHEN SHIFTED INTO FIRST GEAR OR REVERSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476346September 19, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FREESTAR. CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER FAILURE WHILE DRIVING ON THE HIGHWAY. *TGW THE CONSUMER STATED IT COST $ 2,552.53 TO INSTALL A RE-BUILT TRANSMISSION/TORQUE CONVERTER. THE CONSUMER STATED HE RECEIVED A RECALL LETTER IN THE MAIL, STATING HE MAY BE ELIGIBLE FOR A REFUND FOR HIS OUT OF POCKET EXPENSES. THE CONSUMER CONTACTED THE DEALER ABOUT THE REFUND AND WAS INFORMED THE MAXIMUM AMOUNT AVAILABLE TO COVER THE REPAIR BILL WAS LESS THAN $ 1,500. RECALL # 12V006000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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