Ford Focus Complaints

22,326 consumer complaints on file.

#11518754April 24, 2023
ENGINE
The contact owns a 2012 Ford Focus. The contact stated that while driving approximately 15 MPH, the accelerator pedal was depressed, and the vehicle started jerking. Additionally, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518486April 23, 2023
POWER TRAIN
Transmission overheating going up hill , vehicle has the faulty dps6 transmission in it , FORD needs to recall the 2018 year model for repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518509April 23, 2023
POWER TRAIN, UNKNOWN OR OTHER
While stopped and preparing to turn left at yield light, my check engine light suddenly came on followed by several alerts and dings. Not understanding what was occurring in that exact moment, I had an opportunity to safely make the left turn, and intended to address the issue once off the main road. Within moments of releasing the brake my car began violently revving and jolted forward into the intersection, in response I quickly threw on my hazard lights while trying to maintain control of the situation. Following this moment, my car suddenly had zero acceleration or vehicle control- just loud revving and bells and whistles. This left me briefly stranded in the middle of the intersection with oncoming traffic approaching quickly. I threw the car into park, and then back into drive- it never stopped revving, but it finally gave me enough control to lurch the vehicle out of intersection and barely into the entrance of a subdivision. It was utterly terrifying, and as result caused me to have a massive panic attack. Mind you, This car is barely over 100k in miles, and I just purchased it last summer from a used car dealership- so I took to the internet to search the issue while waiting for AAA to arrive. To my unknowing amazement, this car was slated with 2 major safety recalls- one being related to the transmission. I do not understand how this vehicle was allowed to be sold to me with such issues, or without disclosure about the possible recalls. With that aside, I was utterly distraught when my research concluded that Ford KNEW about these issues before they hit the market- they’re also allowed to keep them on the road with sorry assed “band-aid” repairs for the faulty equipment- still knowing full and well that this issue is Guaranteed to happen again! So now, I knowingly have to continue payments on a death trap- that I currently cannot drive. I am losing income I couldn’t afford to lose, and I’m terrified of my car. This is not ok…I’m not ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518217April 21, 2023
UNKNOWN OR OTHER
The trunk when pulled open will drop down. I pulled my trunk door all they way up went to get something inside the trunk it came down and hit me on the head. This has happened before I was able to catch it before it hit me. This time it hit me on the top of the head hard and my left hand when I tried to catch it. It comes down fast and forcefully. Something is wrong and seriously injure someone. I had a cut on my hand and couldn’t see my head for laceration. But I was afraid I could have been knocked out or had a concussion. Please look into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518233April 21, 2023
POWER TRAIN
My 2016 focus has 32,000 miles on the powershift dual clutch transmission and needs to be replaced, per the Ford dealer. The warrantee I purchased at the dealer does not cover the "dry clutch" issue. I can see online dealers have repaired or replaced this issue for free as it is a known issue now, many lawsuits and even being paid by Ford, why not mine. Not only is car shifting funny, but sometimes won't go int gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518282April 21, 2023
UNKNOWN OR OTHER
Faulty door latch/ car not registering door is closed Dealer did not recognize this as part of the recall for cars of the same year and model because of the difference in vin
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518201April 21, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle sputtered upon depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where the clutch was replaced; however, the failure recurred two years later. The vehicle was taken back to the dealer, where the clutch was replaced for a second time; however, the failure persisted. The dealer was notified and advised the contact to take the vehicle for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair would be covered if the failure was related to the TCM. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518046April 20, 2023
ENGINE
The transmission control module cause my car to only work in drive. I was in a rural area without adequate resources or any warning that the module would go out. After being able to get if eventually towed to a dealership they fixed the tcm module and then informed that the clutch in my vehicle with an automatic transmission was out and the vehicle was now stuck in reverse. The clutch going out is a result of the tcm component wearing out the clutch this information was provided by a ford mechanic. Both the parts are faulty in the vehicle leaving drivers stuck in places without any warning that they will soon need to be serviced. Ford covers repairs for some of these things under their customer satisfaction program; however, that does not remedy the fact that the parts are faulty and will need constant repair throughout the vehicles lifetime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517927April 19, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2018 Ford Focus. The contact stated that on numerous occasions while accelerating the vehicle started to shudder. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed; however, the failure could not be duplicated. The contact stated that while driving at an undisclosed speed, the vehicle started to shudder. The vehicle was taken back to the dealer where it was diagnosed by a transmission tech that the motor mounts needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517591April 18, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 13V523000 (Power Train) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering with the check engine warning light illuminated. The dealer and Gordie Boucher Ford of Thiensville (121 N Main St, Thiensville, WI 53092) were made aware of the failure but informed the contact that the vehicle was not covered under warranty, and she was responsible to pay out of pocket for the diagnostic test and repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 93,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517687April 18, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 45 MPH and attempting to accelerate, the accelerator pedal was depressed, and the vehicle hesitated and shuddered before responding as needed. The contact stated no warning light was illuminated. The contact stated that the failure had become a recurring failure and happened at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutches needed to be replaced. The contact related the failure to Customer Satisfaction Program: 19N08 Transmission Clutch Shudder (Power Train); however, the vehicle was no longer covered under the Warranty Extension. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 98,551.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517719April 18, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while attempting to reverse, the vehicle remained stuck into neutral(N). The vehicle was pushed with assistance. There was no warning light illuminated. The vehicle was towed to an unknown dealer, where a repair was completed for the TCM failure; however, the failure reoccurred several times. Additionally, the contact stated that the transmission was slipping in and out of gear. The vehicle was taken to a second dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The dealer related the failure to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517486April 17, 2023
UNKNOWN OR OTHER, ENGINE
On Monday March 27th 2023 at about 7:00 pm I was leaving the parking garage where I work in Rosslyn, VA: I started the car as usual and notice that I couldn't put the car in Reverse using the clutch (it's an automatic Ford Focus 2013): Luckily, the parking garage was empty on the level where I was parked, and I pushed the car back and forth to be able to keep the car in "Drive" mode so that I could drive the car out of the garage. I did that and I started to drive to go home. I started to notice that I couldn't accelerate the car and at about 20 min into driving I started to get a signal on the dash board that said: “TRANS OVERHEATING”, and I was getting the signal to stop the car to cool off before driving it again. I had to do this several time (at least 6 times) while I was driving home to MD. The car was NOT SAFE to drive I barely made it home and the next morning on Tuesday March 28th I drove the car to the Ford Dealer "Academy Ford" in Laurel MD, having the same issue and emergency signal on the dash board. This is the SECOND TIME that this issue has presented itself: in 2019 the Car had the same problem, and at the time, because the car was under extended warranty, Ford replaced the part at no cost. I took the car at the same Ford Dealer in 2019. (see paper attached) This time the Dealer said that I would have to pay for the COST OF THE REPAIR, which I provided with the QUOTE from the Dealer in attachment. I was advised to contact directly "Ford Costumer Service" to see if they would provide Financial Assistance and Reimbursement for the Car Rental that I had to get because I didn't have a car and I work in VA every day (the cost is provided in attachment). Ford Costumer Service opened a case but denied ANY FINANCIAL HELP and Assistance for the Car and for the Rental because THERE ARE NOT CURRENTLY ANY RECALLS of this nature ON THE FORD FOCUS 2013. I need to open a CASE & A RECALL for this PROBLEM for the FORD FOCUS 2013. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517254April 16, 2023
ENGINE
Car stalling while driving, cutting in and out, completely unable to drive with the risk of it randomly dying
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517204April 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM
7 year old car requires full engine replacement due to lost compression. For the 2 1/2 years I've owned it 1 entire year has been spent either stranded on the insterstate or at the dealership service repair. Fuel gauge does not monitor or distrubute correct fuel available. I have spent $600 in tows to the dealership . Multiple reports/complaints have been filed against this model & year includeing with NHTSA. "Common problems found on the 2016 Ford Focus include the transmission shuddering, engine failures, as well as issues with the power steering system. Overall, these problems are more severe than in other compact cars, leading to expensive repair bills when parts fail" Please investigate quickly as this is safety related as well as consumer gouging
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517213April 15, 2023
FUEL/PROPULSION SYSTEM
For a couple months I’ve noticed after I pump new gas, my car hesitates. It acts as if it’s going to turn off. I see this is a known issue but not for my year which is absolutely crazy. Not to mention how the car has jerked when you take off from a stop. This has been going on since I purchased the car new & I’ve continued to be told “it’s normal”. Nothing normal about a car hesitating and jerking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517016April 14, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle was shifting roughly. The contact pulled over, parked the vehicle, and restarted the vehicle after several attempts and operated as needed. The contact stated that the failure recurred several times. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the TCM (Transmission Control Module) and clutch might have failed. The contact stated that the TCM was replaced three times however, the failure recurred. The vehicle was not repaired after the last failure. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517067April 14, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that on numerous occasions upon acceleration, the vehicle hesitated to respond. The contact then stated that while driving at various speeds, the vehicle stalled without warning. Additionally, the contact stated that after the vehicle stalled, she was able to restart the vehicle; however, the failure recurred, and another vehicle provided a jumpstart. No warning lights were illuminated. The vehicle was then taken to an independent mechanic where it was diagnosed that the caliper and fuel tank needed to be replaced. The contact was then informed that her vehicle was included in the NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and she advised to take the vehicle to the dealer for the repair. The undisclosed dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517148April 14, 2023
POWER TRAIN
The DPS6 dual-clutch transmission shudders and shifts hard during all phases and speeds. Acceleration is unpredictable and feels as though it could stall at any time. Ford wants $3000 - $5000 to repair. They also state the issue is common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516945April 13, 2023
FUEL/PROPULSION SYSTEM
There was an immediate loss of power while on the highway driving normally at about 70mph. There were no codes indicated previous to this incident, after vehicle was in a safe location I checked the codes. I believe it is the fuel tank purge valve as all symptoms point to that. It’s a known issue for this vehicle but for some reason my model/ year isn’t covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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