Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10392516March 22, 2011
SERVICE BRAKES, HYDRAULIC
1, PURCHASED MAY 2006 2, JULY 2007 LETTER FROM FORD EXTENDING WARRANTY ON REAR BRAKES. 3,MAY 2008 FORD REPLACED REAR BRAKES UNDER RECALL # 07N10N. 23,927 MILES ON CAR. 4, REAR BRAKES REPLACED 50,085 MILES 5, THE BRAKES REPLACED UNDER RECALL WERE THE SAME POOR QUALITY AS THEY REPLACED. 6, DEALER OFFERED NO HELP. 7, FORD SAID THAT ALL THEY WILL DO. 8,I FEEL THEY SHOULD REPLACE THE BRAKES WITH BETTER BRAKES THAT THE POOR QUALITY THEY USED ON THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390411March 16, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 06V383000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). HE THEN NOTICED THAT DURING BELOW FREEZING TEMPERATURES, THE DRIVER AND FRONT PASSENGER DOORS WOULD BECOME UNLATCHED INDEPENDENTLY OR WOULD NOT LATCH AT ALL. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY ADVISED HIM THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND THAT HE WOULD POTENTIALLY NEED TO REPLACE THE LATCHES BUT THE REPAIRS WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389923March 12, 2011
ENGINE AND ENGINE COOLING
I JUST BOUGHT MY 2007 FORD FIVE HUNDRED 3 WEEKS AGO AND I WAS DRIVING AND ALL OF A SUDDEN THE RPM STARTING GOING UP REALLY HIGH THE THROTTLE LIGHT(WRENCH) CAME ON AND MY CAR STARTED SLOWING DOWN. I PULLED OVER, JUST AVOIDED GETTING SMASHED IN THE REAR FROM A TRUCK AND MY CAR STOPPED MOVING. I CUT THE CAR OFF THEN TRIED TO CRANK IT BACK UP AT FIRST IT DIDN'T START THEN IT CRANKED 2ND TIME BUT THEN THE CHECK ENGINE LIGHT WAS ON AND STAYED ON. I TOOK IT TO A MECHANIC HE SAID SOMETHING ABOUT A THROTTLE CODE HE SAID HE WANTED TO GIVE IT A SECOND CHANCE. HE RESET THE CODES AND ALL LIGHTS WERE OFF. WELL, ABOUT 2 DAYS LATER WHILE DRIVING TO WORK THE SAME THING HAPPENED WHICH HE SAID SHOULDN'T HAPPEN ANYMORE. I CALLED HE SAID SOMETHING ABOUT FORD HAVING TO ORDER THE PART AND FIX THE CAR. I WENT ON SEVERAL ONLINE FORUMS AND FOUND THAT MANY OTHER FORD 500 HUNDRED CUSTOMERS WERE/ARE HAVING THE SAME PROBLEM AND WHEN THEY TRIED TO GET IT FIXED IT ONLY RE-APPEARED AGAIN LATER. SOMETHING IS NOT RIGHT WITH THIS. THIS SHOULD BE A RECALL.. SINCERELY, VERY VERY UNSATISFIED FIRST TIME FORD CUSTOMER....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389833March 11, 2011
FUEL SYSTEM, OTHER
PURCHASED A 2006 FORD FIVE HUNDRED AND NOTICED THAT WHEN I WOULD PUT THE CAR IN DRIVE OR REVERSE IT WOULD LURCH FORWARD OR BACKWARD QUITE EXCESSIVELY. CALLED THE DEALER AND TOOK THE CAR IN AND WAS TOLD THAT THE THROTTLE BODY MIGHT BE GUMMED UP AND THAT THE BATTERY ALSO FAILED AND COULD CAUSE THAT PROBLEM DUE TO RESETTING EVERYTIME THE CAR STARTS. THEY CLEANED THE THROTTLE BODY PLATES AND REPLACED THE BATTERY AND THAT SAME NIGHT THE VEHICLE DID THE SAME THING WHEN I PUT THE CAR IN REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386944March 9, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN
ADDENDUM TO ODI ID NUMBER : 10386714 THE FUEL PUMP, FUEL FILTER HAD TO BE REPLACED, AND THE INJECTORS FLUSHED - COST $800 ++. DEALER NOW STATES CODES SHOW PCM NEEDS TO BE REPLACED. REPAIR COVERED UNDER FEDERAL EMISSIONS WARRANTY (8 YEARS OR 80,000 MILES) DUE TO MY CURRENT MILEAGE BEING 79,008 MILES. DEALER COVERED CAR RENTAL UNTIL PART ARRIVES AND IS INSTALLED. I HAVE A "BUCKING" BEHAVIOR, AFTER TRAVELING APPROXIMATELY 2 HRS AT SPEEDS OVER 60MPH (INTERSTATE TRAVEL). THE CAR WOULD LURCH SEVERELY AND HESITATE, THE ENGINE REVVED VERY LOUDLY, AND THE SPEED REDUCED TO 40 MPH, EVEN THOUGH I HAD MY FOOT TO THE FLOOR ON THE GAS PEDAL. AFTER DRIVING OFF THE HIGHWAY, IT WOULD DO THE SAME THING AT CITY SPEEDS AND HAD LITTLE TO NO ACCELERATION. DEALER SAID THE CODES SHOWED IT WAS THE FUEL PUMP AND IT WOULD DO THE BUCKING AND LACK OF ACCELERATION AFTER THE PUMP HEATED UP. DEALER SAID THE CAR WAS UNSAFE TO DRIVE. THE FUEL PUMP, FUEL FILTER HAD TO BE REPLACED, AND THE INJECTORS FLUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386714March 7, 2011
FUEL SYSTEM, GASOLINE
I HAVE A "BUCKING" BEHAVIOR, AFTER TRAVELING APPROXIMATELY 2 HRS AT SPEEDS OVER 60MPH (INTERSTATE TRAVEL). THE CAR WOULD LURCH SEVERELY AND HESITATE, THE ENGINE REVVED VERY LOUDLY, AND THE SPEED REDUCED TO 40 MPH, EVEN THOUGH I HAD MY FOOT TO THE FLOOR ON THE GAS PEDAL. AFTER DRIVING OFF THE HIGHWAY, IT WOULD DO THE SAME THING AT CITY SPEEDS AND HAD LITTLE TO NO ACCELERATION. DEALER SAID THE CODES SHOWED IT WAS THE FUEL PUMP AND IT WOULD DO THE BUCKING AND LACK OF ACCELERATION AFTER THE PUMP HEATED UP. DEALER SAID THE CAR WAS UNSAFE TO DRIVE. THE FUEL PUMP, FUEL FILTER HAD TO BE REPLACED, AND THE INJECTORS FLUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386607March 6, 2011
FUEL SYSTEM, GASOLINE
THE FUEL LINE SEPARATED FROM THE GAS FILTER, WHICH CAUSED GASOLINE TO SPILL EVERYWHERE. FIRE DEPARTMENT WAS CALLED, AS LEAKING FUEL WAS A HAZED. DEALER REPLACED THE BROKEN FUEL LINE CLIP AT THE FUEL FILTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388616March 6, 2011
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
EXPERIENCED A SPARK PLUG BLOWOUT REQUIRING REPLACEMENT OF FRONT HEAD. REPAIR COST $2600. I UNDERSTAND THIS IS A PROBLEM ON FORD TRUCKS. I THINK FORD SHOULD INVESTIGATE WHY THIS OCCURS AND FIX IT! I'M LUCKY I DIDN'T EXPERIENCE A FIRE, THAT WOULD HAVE TOTALED THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384749February 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN I AM DRIVING MY FORD 500 A WRENCH LIGHT COMES ON AT DIFFERENT TIMES AND LOCKS MY TRANSMISSION AND IT DECELERATES. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE THROTTLE BODY AND I HAD IT REPLACED, IT STILL SEEMS TO BE DOING IT. I HAS HAPPENED MANY TIMES SINCE THE FIRST INCIDENT. LOOKED IT UP AND MANY FORD 500S, FREESTYLES, AND MONTEGOS KEEP DOING THE SAME THING. SOMETHING NEEDS TO BE DONE BEFORE SOMEBODY GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384595February 26, 2011
LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THIS IS THE PROBLEM THAT I AM HAVING #06V383000 WITH MY 2005 FORD FIVE HUNDRED I TOOK IT TO A DEALER AND WAS TOLD THAT SINCE IT WAS NOT A FORD RECALL THAT THEY COULD NOT FIX THE PROBLEM. IT SEEMS TO HAPPEN WHEN IT GET EXTREMELY COLD OUT. SOME TIMES I HAVE TO DRIVE TO WORK HOLDING THE DOOR UNTIL THE LATCH CATCHES. ANY AND ALL HELP WILL BE GREATLY APPRECIATED. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384464February 25, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH WHEN THE CRUISE CONTROL MALFUNCTIONED. THE CONTACT ATTEMPTED TO ACCELERATE BUT THE ENGINE REMAINED IDLE. THE CONTACT CALLED A TOW TRUCK AND THE TOW TRUCK DRIVER RESET THE ACCELERATOR PEDAL COMPUTER AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT IF THE ACCELERATOR PEDAL MALFUNCTIONED AGAIN, THE COMPUTER MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384554February 25, 2011
ELECTRICAL SYSTEM
THE GAUGES PERIODICALLY GO FLAT AND THE REVERSE LIGHTS COME ON. FORD KNOWS ABOUT THIS, THEY'VE ISSUED A TECHNICAL SERVICE BULLETIN (TSB 06-17-9). THE PROBLEM IS A FAULTY SOLDER JOINT AND THE INSTRUMENT CLUSTER NEEDS TO BE REPLACED. THIS IS NOT DUE TO NORMAL WEAR FROM DRIVING BUT FROM POOR DESIGN AND SHOULD BE RECALLED. FORD SHOULD CORRECT THEIR MISTAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384375February 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT IT WOULD NOT SHIFT INTO DRIVE OR REVERSE. THE GEAR SHIFT KNOB MOVED AND THE ENGINE REVVED BUT THE GEARS WOULD NOT CHANGE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO WAS ABLE TO GET THE GEARS TO CHANGE BUT COULD DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 40,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384435February 24, 2011
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED A USED 2005 FORD 500 LTD AWD IN MAY 2008. I WAS TOLD IT WAS A LEASE TURN IN. THE MILEAGE WAS VERY LOW, UNDER 30,000 MILES. THE FACTORY WARRANTY EXPIRED IN JULY 2008. IN OCTOBER 2008, MY DASH BEGAN MALFUNCTIONING. THE GAUGES WOULD GO COMPLETELY DEAD. I COULD NOT TELL HOW FAST I WAS GOING, HOW MUCH GAS I HAD LEFT OR THE TEMPERATURE OF THE ENGINE. NOTHING ON MY DASH WOULD WORK. IT VARIED FROM LASTING SECONDS TO APPX A HALF AN HOUR. I DROVE HOME ONE NIGHT (IT TOOK ME APPX 25 MINUTES) NOT KNOWING HOW FAST I WAS GOING OR HOW MUCH GAS I HAD LEFT. ALSO, THE REVERSE LIGHTS WERE ON WHEN MY CAR WAS IN BOTH DRIVE AND PARK. I STOPPED AT A RED LIGHT (MY CAR WAS IN DRIVE) AND THE REVERSE SENSOR ALARM WENT OFF WHEN A CAR PULLED UP BEHIND ME. WE TOOK IT TO THE DEALERSHIP WE BOUGHT IT FROM & WERE TOLD IT WAS A CLUSTER IN THE DASH THAT WAS A "KNOWN PROBLEM WITH THIS VEHICLE" BUT BECAUSE IT WAS NOT A "SAFETY ISSUE" FORD DID NOT HAVE TO RECALL THIS. I FEEL THAT NOT BEING ABLE TO KNOW WHAT SPEED YOU ARE DRIVING DOWN THE HIGHWAY TO BE A HUGE SAFETY ISSUE. ALSO HAVING YOUR REVERSE LIGHTS ON WHILE THE CAR IS IN PARK OR DRIVE SEEMS A BIT DANGEROUS AS WELL. WE HAD IT REPAIRED AND IT COST US OVER 400.00. ABOUT 2 WEEKS AGO, WE HAD TO HAVE ANOTHER "CLUSTER" REPAIRED THAT WAS MAKING MY TRANSMISSION SHAKE & THE CHECK ENGINE LIGHT AS WELL ANOTHER WARNING LIGHT APPEAR. IT WAS A SENSOR THAT WENT BAD AND WAS MAKING MY CAR THINK IT WAS OUT OF GAS. THIS COST US ALMOST 350.00 TO REPAIR. NOT SURE WHAT'S GOING ON WITH THE SENSORS/CLUSTERS ON THESE CARS BUT IT SEEMS TO BE A SAFETY ISSUE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383938February 22, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT STATED THAT THE VEHICLE STALLED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, TURNED IT OFF AND RESTARTED IT. ONCE THE VEHICLE WAS RESTARTED, IT BEGAN TO JERK WHEN ACCELERATED. THE CONTACT STATED THAT AT TIMES WHEN THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, IT WOULD ACCELERATE SLOWLY UPON TAKE-OFF. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO LUBRICATED A COMPONENT (THE CONTACT WAS UNSURE OF WHAT COMPONENT) BUT THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 03/24/11*LJ UPDATED 05/23/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383983February 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE NOTICED THAT THE GEARS BECAME DIFFICULT TO SHIFT. IN ORDER TO GET THE GEARS TO SHIFT, THE CONTACT HAD TO GENTLY RELEASE THE ACCELERATOR PEDAL. NO WARNING LIGHTS ILLUMINATED TO INDICATE A FAILURE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383160February 17, 2011
LATCHES/LOCKS/LINKAGES
I HAVE A 2005 FORD FIVE HUNDRED AND THE DOORS WILL NOT LATCH IN COLD WEATHER AND OPEN WHILE VEHICLE IS MOVING; WE CONTACTED FORD AND THEY SAID THEY HAD THAT RECALL BUT NOT IN MY STATE, SAID IT WASN'T COLD ENOUGH IN OUR AREA; WELL , IT IS AND IT HAPPENS EVERY WINTER WITH THIS CAR. FORD SHOULD FIX THIS AS IT IS A MAJOR SAFETY CONCERN FOR MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382496February 13, 2011
ELECTRICAL SYSTEM
MY 05 FORD 500 HAS 58,000 MILES ON IT AND NOW THE DASH LIGHTS FLASH/GO OFF AND THE GAUGES READ 0. THE REVERSE LIGHTS COME ON TOO. IT WAS VERY SCARY WHEN IT HAPPENED. IT APPEARS TO BE AT RANDOM: NO PARTICULAR TIME OF DAY, NO CERTAIN WEATHER, AND AT NO PARTICULAR SPEED. I HAVE FAMILY MEMBERS WHO ALSO HAVE FORD 500S AND SAY THIS HAS HAPPENED TO THEM AS WELL. THIS ISSUE NEEDS TO BE ADDRESSED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381128February 8, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE WOULD INTERMITTENTLY DISPLAY A FAIL SAFE MODE MESSAGE ON THE DASHBOARD. THE VEHICLE WOULD THEN STALL ONCE THE MESSAGE WAS DISPLAYED AND WOULD NOT RESTART. THE VEHICLE WOULD THEN BE TOWED TO AN AUTHORIZED DEALER WHERE THEY WERE ALWAYS UNABLE TO DIAGNOSE THE FAILURE. THE ECU WAS REPLACED APPROXIMATELY THREE TIMES BUT THE FAILURE PERSISTED. THE CONTACT ALSO STATED THAT WHILE IN PARK, THE VEHICLE WOULD ATTEMPT TO ACCELERATE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380550February 1, 2011
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
DEFECTIVE ELECTRONIC THROTTLE BODY (ETB) ON 2005 FORD 500, FREESTYLE, AND MERCURY MONTEGO. CAUSES CAR TO MOVE FORWARD OR BACKWARD IN DRIVE OR REVERSE WITHOUT USING ANY PRESSURE ON THE GAS PEDAL. MUST PLACE FOOT ON THE BRAKE TO AVOID RUNNING INTO SOMETHING, ESPECIALLY WHILE PARKING. FORD HAS A TECHNICAL SERVICE BULLETIN (TSB 05-25-13) ON THIS BUT HAS NOT NOTIFIED ANY OWNERS OF VEHICLES AFFECTED TO DATE. IT APPEARS THAT FORD HAS COME UP WITH A NEW REPLACEMENT PART FOR THE ETB UNLIKE THE ORIGINAL THAT WAS JUST MADE AVAILABLE IN JULY 2010. I PAID A LOCAL FORD DEALER $128.08 TO HAVE THIS PROBLEM DIAGNOSED AND ANOTHER $615.83 TO HAVE IT FIXED. I WAS TOLD THE ETB PART NUMBER WAS "5F9Z-9E926-AA". ANOTHER NUMBER FOR THE NEW ETB PART ON MY SALES SLIP DATED 07/30/10 WAS FMC 6F9Z 9E926 A. THEY CALLED IT A KIT FOR THE ELECTRONIC THROTTLE BODY. THE PRICE FOR THE KIT WAS $495.86. SINCE I HAVE HEARD OF THIS PROBLEM COMING UP ON MORE THAN ONE OCCASION, I THOUGHT I WOULD TURN IT IN FOR YOUR INVESTIGATION. SINCE THE AFFECT OF THE DEFECTIVE ETB ACTUALLY CAN CAUSE THE CAR TO MOVE ON ITS OWN, FORWARD OR REVERSE, AND REQUIRES YOU TO USE YOUR BRAKES SIMULTANEOUSLY TO KEEP IT FROM HITTING ADJOINING OBJECTS, I THOUGHT THIS IS A SAFETY HAZARD THAT SHOULD BE ADDRESSED ON SEVERAL FORD AND MERCURY 2005 PRODUCTS, IT IS NOT THE MONEY, IT IS THE SAFETY ISSUE I AM MOST INTERESTED IN. TO PARALLEL PARK OR GET INTO A PARKING STALL WITH THIS PROBLEM WAS A REAL CHORE KEEPING YOU FOOT ON THE BRAKE AS YOU TRIED TO MANEUVER IN AND OUT OF A PARKING SPACE. IF YOU DID NOT HOLD YOUR FOOT ON THE BRAKE, THE CAR WOULD MOVE IN ITS OWN EITHER IN DRIVE OR REVERSE. THIS IS NOT ACCEPTABLE AND A TRUE SAFETY HAZARD, BUT I HAVE NOT SEEN THE PROBLEM ON THE RECALL LISTS FOR MY CAR OR OTHERS AFFECTED IN THE FORD TSB. NOR HAVE AUTO OWNERS BEEN NOTIFIED BY FORD OR OFFERED COMPENSATION FOR THE EXPENSE TO HAVE THE KIT INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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