Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10522046June 27, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE WRENCH WARNING ICON ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. ADDITIONALLY, THE VEHICLE WOULD LUNGE FORWARD WHEN SHIFTING FROM PARK TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521240June 23, 2013
ENGINE, POWER TRAIN
MY 2007 FORD FIVE HUNDRED IS ACTING UP. WHEN YOU PUT IT IN REVERSE OR DRIVE IT REVS UP AND JUMPS. I HAVE TO MAKE SURE I HAVE MY FOOT FIRMLY ON THE BRAKE SO IT DOESN'T CAUSE A SERIOUS ACCIDENT. NOW IT IS STARTING TO REV UP AND JUMP WHEN IM SITTING AT A STOP SIGN. THIS PAST FRIDAY I WAS SITTING AT A STOP SIGN AND IT REVVED UP AND JUMPED AND ALMOST CAUSED ME TO REAREND A CAR IN FRONT OF ME. IS THERE A RECALL ON THIS PROBLEM. I REALLY NEED THIS FIXED BEFORE IT GETS WORSE AND IT KILLS ME OR I KILL SOMEONE ELSE. WHEN YOU ARE SITTING WITH THE CAR IN GEAR WITH THE AIR CONDITIONER OFF THE RPM NEEDLE WILL MOVE WITHOUT GIVING IT ANY GAS. IT SHOULD NOT DO THIS. PLEASE HELP ME AND LET ME KNOW IF THEIR IS A RECALL ON SOMETHING THAT COULD CAUSE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520711June 19, 2013
VEHICLE SPEED CONTROL
SINCE PURCHASING THE FORD FIVE HUNDRED THERE HAS BEEN A HIGH IDLE (RPMS) WHEN STARTING THE CAR. WE MENTIONED IT SEVERAL TIMES AND WERE TOLD TO LET IT IDLE TILL THE RPMS GO DOWN UN 10,0000. WE HAVE DONE THIS SINCE WE BOUGHT THE CAR AND SIT AND WAIT FOR THE RPMS TO GO DOWN BEFORE ENGAGING INTO DRIVE. FORUNATELY WE HAVE NOT EXPERIENCED THE POWER SURGES OTHER HAVE OR THE CAR SHUTTING OFF WHILE DRIVING. RECENTLY WE RECEIVED A LETTER TO BRING THE CAR IN TO HAVE THE THROTTLE BODY CLEANED AND WAS TOLD THIS WOULD SOLVE OUR ISSUE. THIS WAS DONE ON 5/23/13 AND THE NEXT DAY THE ENGINE LIGHT CAME ON AND A WRENCH AND WE STILL HAD THE IDLE PROBLEM. THE CAR WOULD ACT FUNNY AND WHEN PULLED OFF ROAD AND SHUT CAR OFF. WHEN TURNED BACK ON THE LIGHTS WOULD GO OFF. EVERY DAY UNTIL WE LEFT FOR VACATION WHEN WE TOOK IT TO OUR MECHANIC FOR AN OIL CHANGE AND CHECK THE BRAKES MY HUSBAND EXPLAINED WHAT WAS GOING ON AND ASKED HIM TO TEST IT WITH THE ANALYZER. THE CAR DID NOT GIVE US THESES PROBLEMS TILL AFTER THE CLEANING. THE MECHANIC CALLED AND SAID THAT THE THROTTLE BODY WAS BAD WE TOLD HIM THAT WE JUST HAD A RECALL FOR IT TO BE CLEANED. HE SAID MAYBE IT NEEDED TO BE REST/CALCULATED. WE WENT BACK TO FORD DEALER WHEN WE RETURNED AND THEY SAID IT WAS NOT THEIR PROBLEM AND TO CALL CORPORATE SERVICE NUMBER AND THEY ALSO SAID WAS NOT THERE PROBLEM AND WE COULD HAVE A NEW ONE PUT IN AT OUR COST. EVEN THOUGH THERE MAY BE ONE THAT CLEANING DOES NOT HELP IT WAS STILL OUR PROBLEM. I WILL NOT BE BUYIN A FORD PRODUCT AGAIN BECAUSE OF OUR EXPERIENCES WITH FORD TO DATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519551June 12, 2013
POWER TRAIN
WHILE ATTEMPTING TO SLOW TO A STOP OR MAKE A TURN, AT APPROXIMATELY 25 MPH, THE TRANSMISSION DOWNSHIFTED HARD. IT DOES NOT DO THIS WHILE SPEEDING UP. I HAVE HAD TWO MECHANICS TELL ME THERE IS NO KNOWN FIX, SHORT OF REPLACING THE TRANSMISSION, AND THERE IS NO INFORMATION AVAILABLE, PARTS BRAKE DOWN, ETC, FOR THEM TO DIAGNOSIS THE PROBLEM. I HAD THE VEHICLE AT A FORD DEALER TO HAVE THE THROTTLE BODY ISSUE FIXED. AT THAT TIME, THE POWER CONTROL MODULE AND THE TRANSMISSION CONTROL MODULE WERE BOTH RE-PROGRAMMED. NO LONG TERM FIX WAS ACHIEVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516095June 10, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT RECEIVED A CUSTOMER SATISFACTION LETTER FOR THE CLEANING OF THE THROTTLE BODY AND TOOK THE VEHICLE TO THE DEALER FOR THE REPAIR. THE CONTACT STATED THAT THE CLEANING, THE THROTTLE FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO ADVISED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 128,000 AND THE CURRENT MILEAGE WAS 130,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515315June 5, 2013
ENGINE
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING AND SHIFTED INTO REVERSED INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514821June 3, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED AND WAS BLOWING HOT AIR. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR INSPECTION. THE MECHANIC DRAINED THE AIR CONDITIONING SYSTEM HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MECHANIC ADVISED THE CONTACT THAT THE AIR CONDITIONING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514416May 31, 2013
VEHICLE SPEED CONTROL, ENGINE
I PURCHASED A 2005 FORD 500 IN 2010 FROM FREEWAY FORD IN BLOOMINGTON, MN. THE FIRST INCIDENT THAT I HAD WAS WHEN MY BOYFRIEND WAS DRIVING AT SPEEDS OF 70 MPH WHEN ALL THE SUDDEN MY VEHICLE WENT INTO ENGINE FAIL SAFE MODE AND LOST ACCELERATION. WITH SPEEDS OF 70 MPH AND 5 LANES OF TRAFFIC WE ARE LUCKY THAT NOTHING WORSE FOLLOWED. THIS PROBLEM WOULD COME UP AGAIN AT RANDOM TIMES. A MORE RECENT INCIDENT WAS I TOOK MY VEHICLE TO THE DEALERSHIP TO HAVE THEM CLEAN THE THROTTLE BODY AND RESET THE MODULE. SINCE THAT WAS TAKEN CARE OF MY CAR HAS NOW WORSENED. IT HAS GONE INTO FAIL SAFE MODE 5 TIMES IN ONE MONTH. MY CAR WILL NOT ACCELERATE NORMAL AND WHEN I START IT THERE ARE TIMES WHERE MY RPM ARE RUNNING HIGHER THAN NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513754May 28, 2013
VEHICLE SPEED CONTROL
THE AUTOMATIC GEAR SHIFTER HAS A RUBBER MAT UNDER THE METAL PLATE WITH THE PRNDL GEARS LISTED. IT IS DIFFICULT TO SHIFT OUT OF P AND THEN THEN YOU REACH R AND D THE MAT HAS BUNCHED UP SO MUCH THAT THE METAL PLATE TELLING YOU WHAT GEAR YOU'RE IN POPS OFF. THIS IS AN EXTREME HAZARD, AS I BACK INTO THE ROAD AND THEN TO PUT IT IN D, NOT KNOWING WHERE D IS BECAUSE THE PLATE POPS OFF, I COULD BE HIT. I ALSO HAVE A 2008 FORD TAURUS EXPERIENCING THE SAME PROBLEM. I CALLED FORD AND THEY ACTED AS IF THERE WERE NO PREVIOUS ISSUES. THIS IS CERTAINLY NOT TRUE. THIS WILL CAUSE AN ACCIDENT OR FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513313May 23, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND BOTH THE FAIL SAFE ENGINE MODE AND THE WRENCH WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS STOPPED AND RESTARTED, AS IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 168,400. UPDATED 08/15/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512956May 21, 2013
ELECTRICAL SYSTEM
DRIVING DOWN THE INTERSTATE AND THE INSTRUMENT CLUSTER STOPPED WORKING. THE SPEEDOMETER, TACOMETER, FUEL GAUGE, TURN SIGNAL INDICATOR AS WELL AS THE REST OF THE DIGITAL INSTURMENTS QUITE WORKING. I PULLED OVER AND CHECKED AND MY OUTSIDE LIGHTS AND RADIO WORKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512764May 20, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE IN DRIVE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED WHILE IN REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE THROTTLE BODY WAS REPLACED TWICE; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512768May 20, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED. ADDITIONALLY, WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE WOULD HAVE TO BE CLEANED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508982April 21, 2013
POWER TRAIN
I HAD PREVIOUSLY HAD PROBLEMS WITH UNINTENDED ACCELERATION WHEN PARKED AND THEN PUTTING THE CAR INTO REVERSE (AUTOMATIC TRANSMISSION). AFTER READING MANY COMPLAINTS ON YOUR SITE IN WHICH CONSUMERS SAID THE THROTTLE BODY HAD BEEN DIAGNOSED AS CAUSING THE PROBLEM, I HAD THE DEALERSHIP REPLACE THE THROTTLE BODY. ( A FEW MONTHS LATER, FORD SENT A LETTER OFFERING TO REPLACE THE THROTTLE BODY). DESPITE HAVING HAD THE DEALERSHIP REPLACE THE THROTTLE BODY, THE CAR CONTINUES TO ACCELERATE FASTER THAN IT SHOULD SOMETIMES WHEN PUT IN REVERSE AND I MUST ALWAYS BE PREPARED TO BRAKE RAPIDLY. IF A DRIVER WAS UNAWARE OF THE PROBLEM OR HAD SLOW REACTION TIME, A CAR OR PERSON IN A PARKING LOT COULD BE HIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505890April 11, 2013
STRUCTURE:BODY
CAR WAS BROUGHT IN FOR THROTTLE RECALL 3/28/13. UPON THE RETURN, THE CAR BEGAN EXPERIENCING ERRATIC SURGES OF RPM/SPEED. GEARS DID NOT SHIFT RIGHT WITH INTERMITTENT ACCELERATION UNTIL VEHICLE SHUT OFF WHILE DRIVING ON HIGHWAY, BARELY ESCAPING ACCIDENT. VEHICLE WOULD NOT START & HAD TO BE BROUGHT BACK TO DEALER. DEALER STATED IT WAS A PRE-EXITING CONDITION DESPITE VEHICLE NOT HAVING ANY PRIOR ISSUES BEFORE RECALL SERVICE. DEALER DIAGNOSED & AGREED TO REPLACE FUEL FILTER. VEHICLE RESTARTED, BUT STILL WITH INTERMITTENT ACCELERATION AND IMPROPER GEAR SHIFT SURGES AT ANY SPEED. ON 4/6/13, WHILE DRIVING ON HIGHWAY VEHICLE EXPERIENCED SEVERAL ENGINE FAILURES, NARROWLY ESCAPING ACCIDENT AGAIN. SHORTLY AFTER WHILE COMPLETELY STOPPED, VEHICLE LUNGED FORWARD HITTING ANOTHER VEHICLE FROM BEHIND, CAUSING SEVERE DAMAGE TO BOTH BUMPERS ALONG WITH ENGINE FAILURE. CAR WAS BROUGHT BACK TO DEALER ONCE AGAIN, AND DEALER REFUSED TO TAKE ACCOUNTABILITY AND RE-SERVICE, STATING IT WAS A PRE-EXISTING CONDITION. UNSERVICED VEHICLE REMAINS UNUSABLE AND CONSIDERED A HAZARD TO DRIVE. VEHICLE SITS IN STADIUM FORD QUALITY AUTO MALL, RUTHERFORD NJ WITH NO RESOLVE FROM FORD DESPITE NUMEROUS COMPLAINTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10507150April 4, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 60-70 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY SHIFTING INTO NEUTRAL GEAR. THE VEHICLE BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED PREVIOUSLY UNDER A SAFETY CAMPAIGN FOR THE POWER TRAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504930March 29, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE PAWL LATCH WOULD NOT RETURN TO THE LATCH POSITION WHEN CLOSED. THE CONTACT ALSO MENTIONED THAT ON SEVERAL OCCASIONS THE DOOR WOULD OPEN INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE DOOR LATCH MECHANISM NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V383000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 151,000 AND THE CURRENT MILEAGE WAS 153,000. *TR UPDATED 06/18/13*LJ UPDATED 06/21/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504611March 26, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502994March 20, 2013
VEHICLE SPEED CONTROL, ENGINE
2005 FORD FIVE HUNDRED. CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE BODY PROBLEMS. *SMD THE CONSUMER STATED WHILE DRIVING ON THE HIGHWAY ON A COLD AND SNOWY DAY, SHE WAS SUDDENLY FACED WITH THE VEHICLE HAVING NO POWER. SHE WAS ABLE TOG ET OFF THE ROAD, SHUT THE VEHICLE OFF AND RE-STARTED IT. WHEN THE CONSUMER RETURNED TO THE HIGHWAY, SHE DROVE A SHORT DISTANCE, AND THE SAME THING HAPPENED. SHE WAS ABLE TO DRIVE TO THE DEALER AND THEY PERFORMED THE NECESSARY SERVICES AND RECALL. HOWEVER, ONE WEEK LATER, THE SAME THING HAPPENED AGAIN. WITHOUT WARNING, THE VEHICLE HAD NO POWER. THE DEALER REPLACED THE THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503812March 20, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE ACCELERATING FROM A TRAFFIC STOP, THE TRANSMISSION FAILED TO OPERATE WITH A SUDDEN INCREASE OF ENGINE RPMS. THE VEHICLE WAS COASTED DOWN AN INCLINE AND THEN THE TRANSMISSION BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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