Ford Fiesta Complaints

3,175 consumer complaints on file.

#10636953September 17, 2014
STRUCTURE:BODY:DOOR
TRYING TO CLOSE MY PASSENGER REAR DOOR, THE DOOR WOULD NOT CLOSE. THINKING THERE WAS SOMETHING AJAR TRIED TO MANEUVER ITEMS IN THE BACKSEAT BUT INVESTIGATING CLOSELY THE DOOR LATCH, IT WAS JUST IN A STATIONARY POSITION. I HAD A LANYARD FROM WORK THAT I CUT TO MAKE A LONG STRING TO USE AS A ROPE TO GET ME TO MY HOUSE AND BORROWED A BUNGEE CORD FROM MY APARTMENT COMPLEX TO DRIVE THE FEW MILES TO THE FORD DEALERSHIP. THIS WAS A FRIDAY AND WHEN I CALLED THEY ALMOST TRIED TELLING ME THERE WASN'T MUCH THEY COULD SEEING IT WAS A FRIDAY AFTERNOON. I LET THEM HAVE AN EARFUL TELLING THEM THIS WAS A SECURITY AND SAFETY ISSUE AND I HAVE NO WAY OF LOCKING MY CAR OR SECURING MY CAR BC OF A FAULTY DOOR. IT WOULD BE JUST SITTING OUTSIDE BC I HAVE NO GARAGE OR A WAY TO EVEN CLOSE THE DOOR. AND EVEN AFTER THAT THEY WERE EXPECTING ME TO PAY FOR A RENTAL! WELL BOTTOM LINE IS I DIDN'T HAVE TO PAY FOR A RENTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636984September 17, 2014
STRUCTURE:BODY
I OPENED MY DRIVER'S DOOR AND IT WOULD NOT CLOSE. THE LATCH WOULD NOT CATCH PROPERLY TO CLOSE MY DOOR. I CALLED THE DEALER TO COMPLAIN & WANTED TO HAVE THEM LOOK AT IT BUT I DID NOT WANT TO DRIVE WITH AN OPEN DOOR, SO I CALLED A TOW TRUCK & WAITED IN MY CAR BUT BUY THE TIME THE TOW TRUCK GOT THERE, I WAS ABLE TO CLOSE MY DOOR. I LEFT FOR WORK & WAS LATE THAT DAY.. THIS HAPPENS ALL THROUGHOUT THE WINTER. I HAD A CASE #[XXX] BUT WAS TOLD THEY WOULD NEED TO DUPLICATE THE PROBLEM IN ORDER TO DIAGNOSE. I CANNOT DUPLICATE THIS PROBLEM. IT HAPPENS RANDOMLY WHEN IT'S COLD OUTSIDE. I'VE OWNED THE CAR FOR ALMOST 2 YEARS & HAVE HAD THIS HAPPEN TO MY TRUNK LATCH ALSO, WHICH FORD REPLACED LAST WINTER. I STILL HAVE PROBLEMS WITH MY DRIVERS DOOR THOUGH. I HAD THIS PROBLEM HAPPEN TO ME PROBABLY 20 TIMES OR SO OVER 2 YEARS. WHEN IT DOES HAPPEN I HAVE TO WAIT IN MY CAR WITH THE HEAT RUNNING FOR ABOUT 5 MINUTES & THEN THE DOOR WILL CLOSE. I CALLED FORD AND THEY ARE LOOKING AT MY CAR NOW, BUT I WAS TOLD I WILL HAVE A $100 DEDUCTIBLE IF THEY HAVE TO REPLACE MY LATCH EVEN THOUGH MY CAR IS UNDER WARRANTY. THEY SAID HOLD ONTO MY RECEIPT IN CASE THERE IS A RECALL IN THE FUTURE I WILL BE REIMBURSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637044September 17, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE BEGAN TO JERK FORWARD CAUSING THE VEHICLE TO CRASH INTO A DITCH. THE CONTACT SUSTAINED A MINOR INJURY AND NO POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10637068September 17, 2014
STRUCTURE:BODY
ON 8/27/14 I WAS LEAVING WORK WITH MY RIDING PARTNER. WE PLACED SOME WORK ITEMS IN THE BACK SEAT AND STARTED DOWN THE ROAD. AFTER WE WENT ABOUT A MILE THE CAR MADE A DING SOUND AND SCREEN SHOWED THE REAR PASSENGER DOOR WAS OPEN. I PULLED OFF THE ROAD AND TRIED TO CLOSE THE DOOR BUT IT WOULD NOT LATCH. IT'S 74 MILES FROM WORK TO MY HOME SO THE PASSENGER HAD TO RIDE IN THE BACK SEAT AND HOLD THE DOOR CLOSE BY HAND FOR 73 MILES ON THE HIGHWAY. WHEN I GOT HOME I HAD TO PUT A RATCHET STRAP BETWEEN THE TWO REAR DOORS TO KEEP THE DOOR CLOSED WHILE DRIVING. MY CHILD WAS NOT IN THE CAR AT THE TIME BUT WHAT IF HE HAD BEEN? *TR ON 8/30/14 I WENT TO THE LOCAL FORD DEALER AND PAID $215.55 FOR THEM TO ORDER A NEW DOOR LATCH. IT'S NOW 9/17/14 AND I STILL DO NOT HAVE MY DOOR FIXED. THE LOCAL DEALER TOLD ME I WAS ON NATIONAL BACK ORDER FOR THAT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637120September 17, 2014
STRUCTURE:BODY:DOOR
WHEN DRIVING AFTER MAKING A TURN REAR DRIVER SIDE DOOR OPENED UP. HAD TO PULL OVER TO CHECK THE DOOR, WHEN TRYING TO CLOSE THE DOOR WOULD BOUNCE BACK AND WOULD NOT LOCK. THIS HAPPENED AFTER I HAD JUST DROPPED OFF MY NIECE AT DAYCARE. SO GLAD IT DID NOT HAPPEN WHILE SHE WAS IN THE CAR SINCE SHE WAS IN HER CAR SEAT ON THAT SIDE. I HAVE TO HAVE THE DOOR TIED WITH A ROPE. TOOK THE CAR TO DEALERSHIP AND THE ONE OF THE SERVICE ADVISORS SAID THAT SINCE THE CAR WAS NOT UNDER WARRANTY ANYMORE I WOULD HAVE TO PAY $400 IN ORDER FOR THE PART TO BE ORDERED PLUS LABOR (MY CAR WAS NOT EVEN TAKEN TO MECHANICS TO BE CHECKED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633489September 16, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE DRIVING 40 MPH, THE FRONT PASSENGER DOOR AUTOMATICALLY OPENED AND FORCED THE PASSENGER TO HOLD THE DOOR CLOSED. AN UNKNOWN WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE DEALER STATED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633627September 16, 2014
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
2011 FORD FIESTA SES, MANUAL TRANSMISSION: CAR STARTED STALLING ABOUT 3 OR 4 MOS AGO WHEN I WOULD COME TO A STOP. YESTERDAY, IT STALLED AS I WAS DRIVING!!! NOW I DON'T DARE GET BEHIND THE WHEEL! I BOUGHT THIS CAR IN '11 BRAND NEW AND HAVE HAD NO PROBLEMS WITH IT UNTIL NOW. AND NOW ALL I WANT TO DO IS DUMP IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633718September 16, 2014
STRUCTURE:BODY:DOOR
I GOT INTO MY CAR THIS MORNING, AND MY DASH ILLUMINATED THAT A DOOR WAS OPEN. THE LED DISPLAY STATED THAT MY REAR PASSENGER DOOR WAS AJAR. I GOT OUT OF THE CAR AND SURE ENOUGH, MY BACK PASSENGER DOOR WAS OPENED. I TRIED TO CLOSE IT, BUT THE DOOR WOULD SIMPLY BOUNCE OFF THE METAL FRAME, NEVER CLOSING. I SEAT BELTED THE DOOR CLOSED AND CAREFULLY, AND SLOWLY DROVE TO THE DEALERSHIP. I HAD NOT OPENED THE BACK PASSENGER DOOR THE PREVIOUS DAY. THE DOOR WOULD DRIFT OPEN WHILE DRIVING, SO I HAD TO KEEP A FIRM HOLD ON THE SEATBELT TO KEEP IT FROM FLYING OPEN. IT WAS A TERRIFYING EXPERIENCE. I WAS TOLD BY THE DEALER THAT THE PART WOULD NOT BE AVAILABLE FOR SEVERAL DAYS. I HAD TO MISS WORK TODAY AS MY CAR HAS BEEN IN THE DEALERSHIP ALL DAY. I WORK AN HOUR AWAY AND HAVE TO TRAVEL VIA HIGHWAY. I AM WORRIED ABOUT MY SAFETY AS WELL AS THE SAFETY OF DRIVERS AROUND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633232September 15, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FIESTA. TEN MINUTES AFTER THE CONTACT DROVE INTO A RESIDENTIAL DRIVEWAY, THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 10/23/2014*LJ UPDATED 4/21/2015 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10633202September 15, 2014
POWER TRAIN
WHEN I BOUGHT MY CAR A COUPLE OF MONTHS LATER I STARTED HAVING SHATTERING WHEN I WOULD START FROM A STOP. I TOOK IT BACK TO THE DEALER FOR THEM TO TELL ME IT WAS THE NORMAL. THIS PROBLEM CONTINUED FOR A COUPLE MORE MONTHS AND GOT WORSE. AS THE PROBLEM GOT WORSE IT BECAME MORE THAN SHATTERING IT SEEMED LIKE THE CAR WAS SLIPPING AND JUMPING. I THEN TOOK IT BACK AND THEY TOLD ME MY COMPUTER NEEDED UPDATED. THEY UPDATED MY COMPUTER AND A WEEK LATER MY CAR STARTED AGAIN AND IT WAS WORSE. THEY REPLACED MY CLUTCH. I HAD THAT FIXED A ABOUT 10,000 TO 15,000 MILES AGO. NOW MY CAR IS HAVING THE SAME PROBLEM. THIS WILL BE MY SECOND TIME HAVING THE CLUTCH REPLACED. THIS SEEMS UNFAIR TO THE BUYER, BECAUSE AT THE RATE IT IS GOING I WILL HAVE TO HAVE MY CLUTCH REPLACED EVERY 25,000 MILES. AS A CONSUMER FORD NEEDS TO REPLACE THE TRANSMISSIONS OR RECALL ALL OF THE DEFECTIVE ONES. HOW CAN FORD GET AWAY WITH IT AND CHEVY HAVING TO PAY FOR ALL OF THERE MISTAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633376September 15, 2014
UNKNOWN OR OTHER
PARKED THE CAR AT NIGHT WITH ALL DOORS CLOSED AND LOCKED. WENT OUT TO THE CAR THE NEXT MORNING AND THE FRONT PASSENGER DOOR LOOKED AJAR BUT WAS ACTUALLY UNLOCKED AND THE LATCH NO LONGER FUNCTIONED. I INITIALLY THOUGHT MAYBE SOMEONE HAD BROKEN IN BUT UPON FURTHER INSPECTION, THE PLASTIC DOOR LATCH WOULD NOT LOCK ANYMORE. I USED SOME ROPE TO TIE THE INTERIOR PULL HANDLE TO THE OTHER DOORS TO KEEP THEM CLOSED, DROVE TO A DEALER, AND HAD THE LATCH REPLACED UNDER WARRANTY. I HAD JUST COMPLETED A 2,000+ MILE ROADTRIP DAYS EARLIER AND AM LUCKY THIS HAPPENED IN THE PARKING LOT OF MY HOME WITH THE CAR PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633393September 15, 2014
POWER TRAIN, SEATS
DRIVER SIDE REAR PASSENGER DOOR OPENED WHILE DRIVING TODAY. IT CAN'T CLOSE SHUT AND CAN'T LOCK. HAD TO SECURE MOVING STRAPS TO BOTH REAR SEAT ARMRESTS TO KEEP DOOR FROM OPENING. AFTER THE SEAT BELT RECALL, TRANSMISSION SEAL RECALL AND THIS, WHAT NEXT? I COMMUTE OVER 100 MILES DAILY I DON'T FEEL SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633411September 15, 2014
STRUCTURE:BODY
CLOSED REAR PASSENGER DOOR AND THE DOOR BOUNCED BACK AND WOULD NOT LATCH. HAD TO SECURE DOOR WITH ROPE. TOOK CAR TO MECHANIC FOR REPAIR. MECHANIC ORDERED PART AND REPAIRED DOOR. ONE WEEK LATER I OPENED AND CLOSED THE FRONT PASSENGER DOOR AND IT BOUNCED BACK AND WOULD NOT LATCH. I HAD TO SECURE DOOR WITH A BUNGEE CORD. TOOK CAR TO FORD DEALERSHIP. SAID THE PART WAS ON BACK ORDER AND COULD NOT GIVE ME ANY KIND OF TIME FRAME ON WHEN THE PART WOULD ARRIVE BUT HE MADE IT SOUND LIKE IT WOULD BE A LONG TIME. SINCE THE DOOR WILL NOT LATCH THE INTERIOR LIGHT STAYS ON. MY BATTERY WENT DEAD WHILE OUT. I WAS STRANDED WITH A DOOR I COULD NOT SECURE. I WAS ABLE TO CALL AAA TO BOOST AND DRIVE HOME. NOW IT IS DEAD AGAIN. I HAVE NO CAR AND NO IDEA WHEN AND IF IT CAN BE REPAIRED. COST TO REPAIR $450 PER DOOR! I AM LUCKY IT HAPPENED WHILE PARKED. A PASSENGER OR DOG COULD VERY EASILY FALL OUT OF THE CAR IF THE DOOR FAILS WHILE DRIVING. VERY DANGEROUS SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633428September 15, 2014
STRUCTURE:BODY
WHEN LEAVING WORK, I WENT TO PLACE SOMETHING IN THE BACK SEAT OF MY VEHICLE (DRIVER'S SIDE) AND THEN PROCEEDED TO CLOSE THE DOOR. THE DOOR BOUNCED BACK AND WOULD NOT LATCH TO THE CAR. AFTER TESTING LOCKS AND TRYING TO FIGURE OUT THE PROBLEM, IT APPEARED THE LATCH ON THE DOOR WAS NOT WORKING PROPERLY. A ROPE WAS TIED FROM THE INSIDE HANDLE TO A SEAT IN MY CAR TO PREVENT IT FROM OPENING WHEN I DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633038September 14, 2014
STRUCTURE:BODY
PASSENGER REAR DOOR WILL NOT LATCH. DOOR JUST BOUNCES BACK WHEN SLAMMED SHUT. THE LATCH MECHANISM HAS FAILED IN THE OPEN POSITION. THE DOOR WILL NOT SHUT AND IS CURRENTLY TIED BACK FROM THE INSIDE. PLEASE GO TO THIS WEBSITE FOR AN EXCELLENT, HIGH LEVEL FAILURE ANALYSIS BY A LAYMAN: HTTP://WWW.FIESTAFACTION.COM/FORUMS/THREADS/44382-REAR-DOOR-LATCH-FAILURE?P=213044#POST213044. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633052September 14, 2014
UNKNOWN OR OTHER
ON RETURNING HOME AND PARKING THE CAR, WE COULD NOT CLOSE THE REAR DOOR. THE REAR DOOR LATCH IS NOT WORKING AND THE CAR CAN NOT BE DRIVEN. TODAY IS SUNDAY AND THE DEALERSHIP IS NOT OPEN, I NEED THE CAR FOR TRANSPORTATION AT 0830 ON MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638931September 13, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
VEHICLE WHEN STARTING FROM A STOPPED POSITION WILL HESITATE AND SHUTTER THE FRONT END AND WHEN U KEEP GOING PAST THE THIRD GEAR IT WILL COME OUT OF THE SHUTTERING. ALSO WANTS TO STUTTER WHEN APPLYING GAS AND ACTS LIKE ITS GOING TO STOP. HAVE HAD THE PLASTIC CLUTCH PACK REPLACED IN OCTOBER 2013 BUT CAR IS WORSE WHEN ACCELERATING FROM A STOP OR LOWER SPEED AND WANTING TO ACCELERATE OR GO FASTER. THE CAR STILL SHUTTERS HARD AND ACTS LIKE WANTS TO DIE IN TRAFFIC FLOW AND NOW CAR IS MAKING GRINDING AND RATTLE EVERY TIME ACCELERATING FROM A SPEED OF 0-30 MILES PER HR. I WANT THIS FIXED BECAUSE THIS CAR WILL NOT LAST ME UNTIL IT GETS PAID OFF. FORD NEEDS TO TAKE NOTE THAT THIS 6 PACK CLUTCH SYSTEM IS NOT WORKING FOR THIS TYPE OF VEHICLE. I WILL B GETTING AN ATTORNEY IF IT GETS TO THE POINT OF THIS COST COMING OUT OF MY POCKET. SHUTTERING REALLY BAD , GRINDING NOISE , RATTLING NOISE, CUTTING OUT LIKE IT WANTS TO DIE, I HAVE SEEN THE FIRST BURNT PART THEY REPLACED IN MY CAR AND WONDER WHY FORD MOTOR COMPANY WOULD INSTALL A PLASTIC PIECE INSIDE A METAL PART. ALSO MY HEADLIGHTS AND WINDOWS ARE SOMEHOW CONNECTED TOGETHER. HEADLIGHTS ARE NOT POSITIONED PROPERLY TO SEE MORE THEN 1/2 CAR LENGTH IN FRONT OF VEHICLE. ALSO RADIATOR WAS LOOSE AND READY TO FALL OUT OF CAR AFTER DRIVING VEHICLE 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632921September 13, 2014
STRUCTURE:BODY, SEATS
DRIVING DOWN THE ROAD AT 45 MPH THE REAR DRIVER SIDE PASSENGER DOOR FLEW OPEN AND THEN WOULD NOT CLOSE. MY 13 YEAR OLD DAUGHTER WAS SEATED THERE AT THE TIME AND ALMOST FELL OUT! CALLED LOCAL DEALERSHIP AND BECAUSE I AM 3 MILES OVER MY WARRANTY MILEAGE THEY WILL NOT FIX. THIS IS A HUGE SAFETY ISSUE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632805September 12, 2014
ENGINE, POWER TRAIN
THE 2013 FORD FIESTA DUAL-CLUTCH TRANSMISSION IS FAULTY AND UNSAFE. IT SHIFTS HARD, STALLS, SLIPS, SKIPS, JUMPS AND SHAKES. I HAVE HAD MY CAR FOR 14 MONTHS AND FORD HAS REPLACED THE CLUTCH 3 TIMES AND TRANSMISSION SEALS ONCE AND IT STILL HAS ALL THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632431September 11, 2014
STRUCTURE:BODY
REAR DOOR WILL NOT STAY CLOSED.... DON'T KNOW HOW THE NHTSI CAN LET THIS HAPPEN. WHEN I WAS AT THE DEALER ONE OF THE EMPLOYEES MENTIONED THAT THEY GET THIS COMPLAINT AT LEAST THREE OR FOUR TIMES A DAY. LOOKING THROUGH THE COMPLAINT BOARD I SEE IT COMES UP FREQUENTLY!! PARTS ARE ON BACK ORDER AND WE HAVE TO PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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