Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#8011296June 7, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE DRIVING HEARD A NOISE/PULLED OVER, AND ANTI FREEZE HAD LEAKED OUT DUE TO A BROKEN INTAKE MANIFOLD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010907June 3, 2002
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE TRAVELING AT 25 MPH THE TEMPERATURE GAUGE WENT TO HOT, AND CONSUMER COULD SMELL ANTIFREEZE BURNING SMELL. MECHANIC STATED IT WAS A CRACKED MANIFOLD BEHIND ALTERNATER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010769May 30, 2002
VEHICLE SPEED CONTROL:CABLES, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES WHILE TURNING ONTO THE PARKWAY THE VEHICLES TRANSMISSION STOPPED OPERATING. *JB THE VEHICLE SURGE FORWARD AND BECAME OUT OF CONTROL WITHOUT WARNING. THE CAUSE WAS FOUND TO BE A CABLE THAT HAD SNAPPED AND CAUGHT ITSELF BEHIND THE ACCELERATOR. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762468May 30, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
FIRST FAILURE WAS WINDSHIELD WIPERS COME ON BY THEMSELVES (7/99), SECOND WAS HEADLIGHTS FAILED WHILE DRIVING AT NIGHT, TWO TIMES (10/99), THIRD WAS WINDSHIELD WIPERS AGAIN AND RAPID TURNSIGNAL FLASHING (06/01), FOURTH WAS RAPID TURNSIGNAL FLASHING (8/01). ON EACH AND EVERY ONE OF THESE OCCASIONS THEY REPLACED THE "MULTI FUNCTION SWITCH" PART NO. FMC YW3Z 13K359 AB. THERE HAVE BEEN NUMEROUS OTHER OCCASIONS WHERE WE HAVE TAKEN THIS CAR TO THE DEALER FOR THESE PROBLEMS AND THE DEALER RETURNED THE CAR WITH "NO PROBLEM FOUND". IT IS NOW MAY 2002 AND GUESS WHAT?! WE HAVE A FIFTH FAILURE, RAPID TURNSIGNAL FLASHING. WHATS NEXT? ARE MY HEADLIGHTS GOING TO FAIL AGAIN? ARE MY WINDSHIELD WIPERS GOING TO SUDDENLY NOT WORK WHEN I NEED THEM? THIS IS OUR FAMILY CAR THAT WE TAKE TO SOCCER GAMES, GIRLS SCOUTS, BOY SCOUTS, BASEBALL, GYMNASTICS. DO I FEEL SAFE IN THIS CAR? NOT WHERE THE ELECTICAL SYSTEM IS INVOLVED, AND DOES THAT INCLUDE MY AIRBAGS? I SURE HOPE MY SEATBELTS DON'T FAIL ME IF I NEED THEM! I CONTACTED FORD DIRECTLY, TWICE! AT THIS TIME THEY DON'T SEEM TO CARE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010555May 28, 2002
VEHICLE SPEED CONTROL
WHILE DRIVING 2 MPH AND WITHOUT WARNING, VEHICLE ACCELERATED ON ITS OWN ABOUT 15 MPH, RESULTING IN AN ACCIDENT. DEALER HAS BEEN NOTIFIED ABOUT PROBLEM ON OTHER OCCASIONS, AND VEHICLE HAS NOT BEEN SERVICED.*AK *YH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#762332May 27, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING DOWN THE INTERSTATE, I NOTICED A NOISE AND STRANGE FEELING IN THE STEERING WHEEL. IT FELT LIKE THE CAR'S ENGINE HAD SHUT OFF. I PULLED OVER, BUT THE CAR WAS STILL RUNNING. HOWEVER, THE ALTERNATOR LIGHT WAS ON AND THERE WAS NO RESPONSE FROM THE POWER STEERING. UPON EXAMINATION, THE SERPENTINE BELT HAD COME OFF DUE TO AN APPARENT SEIZURE OF THE TENSIONER PULLEY. IT HAD MELTED AND FALLEN OFF. THE HEAT WAS GREAT ENOUGH TO LEAVE DROPS OF MOLTEN ALUMINUM ON THE SHROUD UNDERNEATH AND THE PULLEY ITSELF WAS MELTED INTO IT AS WELL. MY WHOLE FAMILY WAS IN THE CAR AT THE TIME AND WE BELEIVE THAT UNDER OTHER DRIVING CONDITIONS OR CIRCUMSTANCES THIS COULD HAVE CAUSED A DEADLY CRASH. THANK YOU FOR YOUR TIME, LEMUEL JUSTICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762060May 19, 2002
VEHICLE SPEED CONTROL
ON ONE OCCASION IT ACCELERATED WHILE DRIVING AT ABOUT 70 MPH AND HAD TO BE TURNED COMPLETELY AND RESTARTED AND THE PROBLEM WAS CURED NO ACCIDENT HAPPENED AT THAT TIME. THE SECOND TIME IT OCCURRED WHEN DRIVING INTO A PARKIING LOT, AND IT ACCELERATED AND RAN INTO A GUARD POST. TIME. THE SECOND TIME TURNING INTO A PARKING LOT AND IT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8009939May 15, 2002
STRUCTURE:FRAME AND MEMBERS
SIDE RAIL OF FRAME IS RUSTING OUT, DEALER NOTIFIED.*AK. CONSUMER TOOK VEHICLE IN FOR A ROUTINE RUST CHECK AND WAS TOLD NO ONE LOOKED AT THE FRAME. VEHICLE WAS BROUGHT IN FOR AN OIL CHANGE AND WAS CHECKED FOR RUSTING. THE FRAME HAS HOLES IN IT ON BOTH SIDES BETWEEN THE FRONT OF THE FRAME AND THE TRANSMISSION CROSS MEMBER. THERE IS A SMALL AMOUNT OF RUST IN EACH FRONT FENDER. FORD TOLD CONSUMER THEY WOULD REFUND THE COST OF THE RUST PROOF JOB (SUPER SEAL). *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761931May 15, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING
THE HEADLIGHTS AND DASHBOARD LIGHTS START FLASHING ON AND OFF JUST LIKE THE HAZARD LIGHTS. I WAS USING THE AUTOMATIC FEATURE FOR THE HEADLIGHTS THE FIRST TIME IT HAPPENED THEN TRIED TO CONTROL THEM WITH THE MANUAL SWITCH TO NO AVAIL. I USED ONLY THE MANUAL FEATURE FOR A FEW DAYS AND DID NOT HAVE A PROBLEM. AFTER ABOUT A WEEK , I WAS COMING HOME A NIGHT AND AFTER HAVING THE LIGHTS ON FOR ABOUT AN HOUR THEY STARTED FLASHING AGAIN. TO GET HOME I WOULD TURN OFF THE HEADLIGHTS THEN WOULD SWITCH ON HAZARD LIGHTS FOR ABOUT A MINUTE THEN I COULD TURN THE HEADLIGHTS ON AND THEY WORKED FOR ABOUT FIVE MINUTES BUT WOULD START FLASHING AGAIN. I WOULD REPEAT PROCEDURE AND DROVE THE 25 MILES TO MY HOME. I CONTACTED TEXAN FORD WHO TOLD ME THEY WOULD HAVE TO KEEP MY CAR FOR 2-3 DAYS TO TRY TO DUPLICATE THE PROBLEM BEFORE THEY COULD FIX IT. THEY LED ME TO BELEIVE THAT THEY HAD NOT EVEN HEARD OF THIS KIND OF PROBLEM. I WENT BY A LOCAL REPAIR SHOP AND WAS TOLD THAT THEY HAD A PROBLEM LIKE THAT RECENTLY AND FOUND IT TO BE IN HEADLIGHT MODULE. I CONTACTED FORD MOTOR COMPANY CUSTOMER LINE TODAY AND WAS TOLD AFTER CHECKING THEIR RECORDS THAT NO COMPLAINTS OF THIS NATURE HAD EVER BEEN REPORTED TO THEM. THEY ADVISED ME TO LEAVE MY CAR WITH TEXAN FORD FOR THEM TO FIND TROUBLE. WHAT MUST HAPPEN OR HOW MANY DEATHS MUST OCCUR BEFORE THEY WILL BE TRUTHFUL ABOUT HAVING A PROBLEM WITH THEIR HEADLIGHT MODULE. PLEASE ADVISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009714May 13, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
INTAKE MANIFOLD HAS CRACKED. FORD HAS EXTENDED WARRANTY ON VEHICLE'S MAKE AND MODEL; HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009606May 10, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS INTERMITTENTLY AFTER A LONG DRIVE AND WHEN SLOWING DOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761696May 8, 2002
ELECTRICAL SYSTEM:IGNITION
CAR STALLS AT ALL SPEEDS WHEN GAS ISNT BEING APPLIED-SAME DIAGNOSIS FOR 1991' MODELS RECALLED! I BELIEVE MY 1992 IS EARLY MODEL W/SAME EXACT SYMPTOMS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009353May 7, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THERE IS A STRONG ANTIFREEZE SMELL WHILE DRIVING, THEN, POWER STEERING STARTED SLIPPING. VEHICLE WAS TOWED TO DEALER, CRACKED INTAKE MANIFOLD NEEDED TO BE REPLACED.*AK CONSUMER STATES WHEN PULLING OVER, THE ENGINE WAS STEAMING FROM A CRACK IN THE INTAKE MANIFOLD JUST BEHIND THE ALTERNATOR, ENGINE COOLANT WAS SPRAYING ONTO THE ALTERNATOR AND BELT, THE COOLANT LEAK DISABLED THE POWER STEERING UNIT, THE SPARK PLUG WIRES HAD ALSO BEEN CONTAMINATED DUE TO THE COOLANT LEAK AND THE THERMOSTAT HAD TO BE REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009280May 6, 2002
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING AT NIGHT AND USING HEADLIGHTS, WITHOUT WARNING HEADLIGHTS WILL SHUT OFF AND ON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009076May 3, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION
VEHICLE MAKES A SQUEAKY NOISE WHEN TURNING CORNERS. PARTS HAVE BEEN REPLACED MORE THAN USUAL. DEALER WAS NOTIFIED. *AKVEHICLE HAS HAD RIGHT AND LEFT UPPER BALL JOINTS AND CONTROL ARMS REPLACED. THE RIGHT FRONT INNER TIE ROD WAS REPLACED. THE LEFT OUTER TIE ROD HAS BEEN REPLACED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761507May 3, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR PLUG SHORTED OUT AND CAUSED A HIGH POTENTIONAL OVERLOAD THAT CAUGHT THE ALTERNATOR ON FIRE. THE SHORT DID NOT TRIP ANY FUSE IN VEHICLE. FIRE WAS VERY INTENSE. THE FIRE QUICKLY SPREAD TO ADJACENT COMPONENT AND MELTED PLUG WIRES, WIRE HARNESSES. FIRE ALSO DAMAGED HOOD AND RIGHT FRONT FENDER. THE FIRE WAS QUICKLY SPREADING WHEN HELP ARRIVED TO EXTINGUISH THE FIRE. AND YET NO FUSE EVER TRIPPED TO ENGINE ELECTRICAL TO STOP SHORT!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#761407May 1, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
FORD MOTOR COMPANY IS AWARE THAT A CRACK IS LIKELY IN THE PLASTIC FRONT COOLANT CROSSOVER ON THE INTAKE MANIFOLD ASSEMBLY (4.6L ENGINES). THIS IS LISTED AS A FORD TECHNICAL SERVICE BULLETIN DATED 02-02-02 AND AS A FORD SPECIAL SERVICE MESSAGE #10379. WHEN THE CRACK OCCURRED ON MY VEHICLE, IT STRANDED MY WIFE AND I IN THE FLORIDA EVERGLADES ON A HOT SUNDAY AFTERNOON. TOTAL COSTS INCURRED WERE OVER $1,000 OF WHICH MAROONE FORD CHARGED ME $773.75 TO REPLACE THE INTAKE MANIFOLD. THE REPLACEMENT CROSSOVER IS MADE OF METAL, NOT PLASTIC. NOT ONLY WAS THIS A FINANCIAL LIABILITY, IT IS A SAFETY HAZARD. ANYONE WHO INSPECTS THE ENGINE COMPARTMENT AT THE TIME OF INITIAL TROUBLE SHOOTING WILL BECOME SEVERELY BURNED BY HOT COOLANT BOILING OUT OF THE CRACK OF THE PLASTIC CROSSOVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761428May 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE THE VEHICLE WAS IN PARK, WITH NO KEYS IN THE IGNITION, A SMALL CHILD GRABBED THE GEAR SHIFTER. WITH ONLY SLIGHT PRESSURE, THE VEHICLE SLIPPED OUT OF GEAR AND ROLLED BACKWARDS DOWN A HILL, WEDGING A 16 YEAR OLD FEMALE IN THE REAR DRIVER'S SIDE DOOR, THEN PINNING THE FEMALE BETWEEN TWO VEHICLES. THE FEMALE WAS PRONOUNCED DEAD AT A LOCAL HOSPITAL SEVERAL HOURS LATER, AS A RESULT OF THE INJURIES RECEIVED FROM THE VEHICLE.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#761377April 30, 2002
STRUCTURE:FRAME AND MEMBERS
LOUD POPPING SOUND HEARD. STEERING BECAME DIFFICULT. VISIBLE FAILURE ON RIGHT FRONT AS TIRE WAS TURNED TOWARD THE ENGINE AT THE TOP AND TURNED OUTWARD AT THE PAVEMENT. REAR UPPER BODY FRAME COMPLETE SEPARATION BY 2 INCHES, AND FRONT UPPER BODY FRAME VISIBLE FRACTURE AND READY FOR SEPARATION. ENGINE WAS RESTING ON THE MANIFOLD. IF THE VEHICLE HAD BEEN MOVING ANY FASTER THAN 5MPH, THERE WOULD OR COULD HAVE BEEN SERIOUS INJURY HAD THE ENGINE COLLAPSED COMPLETELY TO THE PAVEMENT WHILE TRAVELLING. I THOUGHT IT WAS A UNIVERSAL JOINT OR A FAILED SHOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761322April 29, 2002
STEERING:HYDRAULIC POWER ASSIST:PUMP
DRIVEBELT COMES OFF WHEN GOING THROUGH STANDING WATER CAUSING LOSS OF STEERING AND ENGINE OVERHEATING. PULLEY SYSTEM DOES NOT HOLD BELT ON. NO INJURIES OR FATALITIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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