Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10212658December 24, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
DURING DECELERATION OF THE FORD CVPI, THE VEHICLE'S POWER STEERING FAILS. IT MAKES THE POLICE UNIT VERY HARD TO CONTROL DURING ROUTINE POLICE VEHICLE OPERATIONS SUCH AS U-TURNS, SHARP TURNS, OR DURING ANY TYPE OF SITUATION WHERE THE VEHICLE'S SPEED IS QUICKLY SLOWED, AND A TURN IS INITIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212395December 20, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000(VEHICLE SPEED CONTROL). HE WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE DEACTIVATION SWITCH WAS DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 113,524. UPDATED 01/14/08. *LJ UPDATED 01/14/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211426December 11, 2007
FUEL SYSTEM, GASOLINE:STORAGE
AUSTINTOWN POLICE OFFICER WAS OPERATING A 2005 FORD CROWN VICTORIA POLICE VEHICLE WHEN THE VEHICLE WAS STRUCK FROM BEHIND, CAUSING THE VEHICLE TO EXPLODE INTO FLAMES. PRELIMINARY INDICATIONS ARE THE POLICE VEHICLE WAS MOVING AT THE TIME OF IMPACT AND THE SECOND VEHICLE WAS TRAVELING AT A HIGH RATE OF SPEED. OFFICER INVOLVED RECEIVED SEVERE BURNS OVER 40% OF HIS BODY. *TR
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#10211357December 10, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1997 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 96,739. UPDATED 02/15/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210978December 6, 2007
EXTERIOR LIGHTING:HEADLIGHTS
WE BOUGHT OUR 1998 CROWN VICTORIA USED IN 2001. AT THE TIME OF THE SALE I WAS ASKED IF THERE WAS ANY PROBLEM WITH THE CAR, AND AT THAT TIME I SHOWED THEM THAT THE HEADLIGHTS HAD A HEAVY FILM THAT CAUSED VERY LITTLE LIGHT TO COME THROUGH. I ASKED THEM ABOUT REPLACING THE HEADLIGHTS AND THE DEALER WENT INTO THE OFFICE AND CAME BACK WITH "NO"...BUT THEY WOULD CLEAN THE OUTSIDE OF THE GLASS FOR ME. I DON'T KNOW WHAT PRODUCT THEY USED BUT IT LOOKED OKAY FOR RIGHT THEN. IT DIDN'T LAST AND I BROUGHT THE CAR BACK IN AND THEY STILL REFUSED TO FIX THE PROBLEM. I FEEL THAT THE LENS ON THE HEADLIGHTS HAVE A LEAK IN THE SEALS, SO THE CALCIUM BUILDS UP, OVER A SHORT PERIOD OF TIME,ON THE INSIDE OF THE HEADLIGHT GLASS. IT CAUSES US TO TRAVEL AT NIGHT WITH VERY DIM LOOKING HEADLIGHTS. SINCE WE'VE HAD THIS PROBLEM, I HAVE BEEN NOTICING THE DIFFERENT VEHICLES THAT HAD THE SAME THING WITH THEIR HEADLIGHTS....AND GUESS WHAT----THEY WERE ALL FORD CARS ; AND I DON'T PARTICULARLY KNOW THE 100'S OF DIFFERENT CARS AND MODELS THAT TRAVEL THE ROADS THESE DAYS...SO I HAVE TO ACTUALLY READ "FORD" ON THE CAR IN ORDER TO KNOW IT IS ONE. AS TIME WENT ON AND I TRAVELED UP AND DOWN THE STATE OF CA. I WAS AMAZED AT EACH CAR I SAW WITH HEAVY COATED HEADLIGHTS WAS A FORD...I THINK FORD DEFINITELY HAS A PROBLEM BUT THE DIFFERENT DEALERSHIPS ARE IGNORING THE PROBLEM AND MAKING THE BUYERS LIVE WITH THE PROBLEM INSTEAD OF SOLVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211041December 6, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL*THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. WHEN THE VEHICLE WAS CHECKED FOR DIFFERENTIAL FLUID, THE HOUSING WAS PRESSURIZED AND AIR WAS BLOWING OUT OF THE FILLER TUBE. THE VEHICLE WAS INSPECTED BY A FORD DEALER AND THEY STATED THAT THERE WAS NO FAILURE. THE CONTACT, WHO IS ALSO A MECHANIC, CHECKED THE VEHICLE AND ALSO NOTICED THE FAILURE SEVERAL TIMES ON VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210089November 27, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1997 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V36000 (VEHICLE SPEED CONTROL) IN AUGUST OF 2007. HE WAS INFORMED THAT THE PART WOULD BE AVAILABLE IN NOVEMBER. SINCE THAT TIME, HE WAS INFORMED THAT THE PART WOULD BE UNAVAILABLE UNTIL MARCH OF 2008. HE WOULD LIKE HIS VEHICLE REPAIRED, BUT HAS NOT HAD THE VEHICLE SPEED CONTROL DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 68,000. UPDATED 01/07/08. *LJ UPDATED 12/31/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209529November 20, 2007
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. WHILE DRIVING 25 MPH OR GREATER, THE CONTACT HEARD A RUMBLING NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. AS OF NOVEMBER 20, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND HE STATED THAT THE PASSENGER SIDE REAR WHEEL BEARING CAUSED THE FAILURE. THE MECHANIC REPLACED THE REAR AXLE, BEARINGS, AND OIL SEAL. THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V328000 (SUSPENSION: REAR). THE FAILURE MILEAGE WAS 21,000 AND CURRENT MILEAGE WAS 36,289. UPDATED 12/07/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209205November 17, 2007
VEHICLE SPEED CONTROL
I HAVE AN 1993 FORD CROWN VICTORIA THAT HAS MANY RECALLS. I TOOK THE VEHICLE TO HERITAGE FORD (209) 529-5110 TO HAVE THE CRUISE CONTROL DISCONNECTED AS PER AN RECALL NOTICE I RECEIVED. I WAS TOLD THAT THE NEW CRUISE CONTROL WOULD BE CONNECTED IN OCTOBER OR NOVEMBER. I CALLED THE SERVICE MANAGER ON 11/13/2007 TO FIND OUT WHEN I CAN BRING THE VEHICLE TO HAVE THE NEW CRUISE CONTROL CONNECTED. I WAS TOLD THAT IT WON'T BE UNTIL JANUARY OR FEBRUARY UNTIL THIS WILL HAPPEN. MY SITUATION IS THAT AS AN INDEPENDENT INSURANCE ADJUSTER. I AM ON THE ROAD COVERING A LARGE AREA AT TIMES & WITH THE PRICE OF FUEL, I WANT THE CRUISE CONTROL HOOKED UP FOR FUEL SAVINGS! THERE ARE FOUR OTHER RECALLS WITH THE VEHICLE. I WILL CONFRONT THE DEALERSHIP ABOUT THEM AFTER I GET THIS PROBLEM TAKEN CARE OF. THANK YOU CLIFF MILLER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208934November 14, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:GEAR BOX:SHAFT PITMAN
FRONT DRIVER BALL JOINT DESIGN DESIGNED FOR FAILURE, UNDER NORMAL USE LOWER BALL JOINT RAPIDLY DETERIORATES AND CAUSES AN UNSAFE ENVIRONMENT FOR VEHICLE. STEERING BECOMES ERRATIC AND STEERING WHEEL FEELS LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10208481November 9, 2007
STEERING
LOSS OF POWER STEERING DURING ABRUPT AND NORMAL TURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208404November 8, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEACTIVATION SWITCH WAS DISCONNECTED BY THE DEALER. FORD STATED THAT THE PART WOULD BE UNAVAILABLE UNTIL JANUARY OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 160,000. UPDATED 01/09/08. *LJ THE CONSUMER STATED MADE 2 CALLS TO THE DEALER INQUIRING ABOUT THE PART AND REPAIR TO THE CRUISE CONTROL WHICH IS NEEDED BECAUSE OF NERVE DAMAGE. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207672November 1, 2007
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. WHILE DRIVING 40 MPH, THE CONTACT HEARD A ROARING NOISE COMING FROM THE REAR OF THE VEHICLE. THE NOISE PROGRESSIVELY WORSENED. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE SEAL AND BEARING FAILED AND BOTH AXLES WERE FRACTURED. THE REPAIR WOULD COST $732. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN RECALL NUMBER 04S16, THEREFORE, THEY WOULD NOT BE ABLE TO ASSIST. THE CURRENT AND FAILURE MILEAGES WERE 96,840. UPDATED 01-14-08. *KB UPDATED 01/11/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208268October 31, 2007
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
1997 FORD CROWN VICTORIA CAUGHT FIRE. CUSTOMER STATES THAT CAR WAS CHECKED BY THE DEALER FOR THE DEFECTIVE PART FOR THE RECALL REGARDING THE SPEED CONTROL DEACTIVATION SWITCH AND THE MECHANIC TOLD HIM EVERYTHING WAS FINE. FIRE DEPARTMENT STATED THE FIRE STARTED IN THE ENGINE COMPARTMENT. *KB ACCORDING TO THE REPORT, THE FIRE WAS DETERMINED TO BE ELECTRICAL.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10207474October 30, 2007
VEHICLE SPEED CONTROL
JULY 2006 MY CROWN VICTORIA CAUGHT ON FIRE DUE TO A BRAKE SWITCH AND CRUISE CONTROL WIRING PROBLEM I NOTIFIED FORD MOTOR COMPANY TO SEE IF THERE WAS ANY RECALL OR PROBLEM WITH SUCH HAPPENINGS THEY TOLD ME NO. AUGUST 2007- I RECEIVED A RECALL NOTICE FOR MY CROWN VICTORIA THAT THIS PROBLEM DOES EXIST= I ALMOST LOST MY CAR TO THIS FIRE I HAD IT REPAIRED AT MY MECHANIC IN JULY THEY SAME DAY THE FIRE HAPPENED I HAD IT FLATBEDDED TO HIS GARAGE. IN SEPTEMBER 2007- I BROUGHT THE RECALL LETTER AND THE BILL TO MANTILLA FORD TO SEE ABOUT A REIMBURSEMENT FOR THIS PROBLEM JUST LIKE THE RECALL LETTER TOLD ME TO DO WITH ALL THE APPROPRIATE BILLS ETC. I WAS TOLD BY THE SERVICE DEPARTMENT AT MANTILLA THAT THEY WOULD GIVE IT TO THEIR REGIONAL MANAGER AND HE WILL CALL ME.. ON OCTOBER 26, 2007 I CALLED MANTILLA BECAUSE I HEARD NOTHING THEY SAID HE WOULD CALL ME TODAY WELL NOW OCTOBER 30, 2007 I HAVE HEARD NOTHING AT ALL. I ONLY WANT THIS PROBLEM RESOLVED AND REIMBURSEMENT FOR A REPAIR PER THE RECALL WHICH I THINK I AM ENTITLED TO. BUT I AM HAVING NO SATISFACTION AT ALL--CAN YOU HELP ME DON'T UNDERSTAND WHY THIS PROBLEM HAPPENED TO ME IN JULY AND THEN IN AUGUST I GET A RECALL FOR THE PROBLEM I JUST WENT THROUGH WHICH WAS SCARY AND COSTLY I HOPE THIS IS THE RIGHT PLACE TO COMPLAIN IF NOT PLS CONTACT ME OR EMAIL ME EITHER WAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206895October 25, 2007
ELECTRICAL SYSTEM:WIRING, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1993 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE IN SEPTEMBER OF 2007 FOR THE VEHICLE SPEED CRUISE CONTROL SWITCH. A WEEK PRIOR TO RECEIVING THE NOTICE, HE NOTICED A BURNING SMELL AND THE GEARS WOULD STICK WHEN THE VEHICLE WAS PLACED IN PARK. THE DEALER STATED THAT THE WIRING HARNESS MELTED DUE TO THE SWITCH. APPROXIMATELY TWO WEEKS LATER, THE FAILURE RECURRED WHILE DRIVING. IN ORDER TO PARK THE VEHICLE SAFELY, THE CONTACT HAD TO LEAVE THE VEHICLE IN NEUTRAL AND APPLY THE EMERGENCY BRAKE. HOWEVER, THE BURNING SMELL REMAINED. HE HAS NOT YET TAKEN THE VEHICLE BACK TO THE DEALER OR NOTIFIED THE MANUFACTURER. THE SPEED AND RECALL NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 93,000 AND CURRENT MILEAGE WAS 95,000. UPDATED 01/11/08. *LJ THE CONSUMER STATED THE PROBLEM IS THE WIRING ON THE BRAKE LIGHT SWITCH. WHICH ALSO INTERLOCKS THE TRANSMISSION FROM BEING MOVED OUT OF PARK UNLESS THE BRAKE IS DEPRESSED. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206505October 22, 2007
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEATS:FRONT ASSEMBLY:POWER ADJUST, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CRUISE CONTROL WOULD NOT WORK. ON SEVERAL OCCASIONS, AFTER DRIVING 14 MILES, THE KEY WOULD BECOME VERY HOT WHICH WAS NOTICED WHEN IT WAS REMOVED FROM THE IGNITION. THE ELECTRICAL WINDOWS WOULD NOT GO UP OR DOWN PROPERLY AS THEY SHOULD AND ACTIVATE EITHER VERY SLOWLY OR VERY QUICKLY. THE FRONT DRIVER'S SEAT WOULD NOT GO BACK AND FORTH AS IT SHOULD AND EITHER MOVES VERY SLOWLY OR NOT AT ALL. THIS IS THE SECOND TIME THAT THE CONTACT HAS EXPERIENCED ELECTRICAL FAILURE WITH THE WINDOWS AND THE SEAT. SHE ALSO STATED THAT THE HEAD LIGHT SWITCH WORKS INTERMITTENTLY AND MUST BE HELD IN ORDER FOR IT TO ACTIVATE. THE CURRENT MILEAGE WAS 38,000 AND THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206381October 20, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
HEADLIGHT SWITCH OVERHEATS AND CAUSES A TEMPORARY FAILURE OF ENTIRE VEHICLE LIGHTING SYSTEM. THIS IS A DOCUMENTED PROBLEM WHICH HAS HAPPENED TO OTHERS AND NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206317October 19, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 1993 FORD CROWN VICTORIA. WHILE DRIVING 70 MPH, THE RIVETS FROM THE HOOD LATCH LOOSENED AND THE HOOD FLEW UP AND CRASHED THROUGH THE WINDSHIELD. THE WINDSHIELD SHATTERED AND SPLINTERS OF GLASS STRUCK THE CONTACT'S FACE. THE HOOD ALSO PLACED A DENT IN THE TOP OF THE VEHICLE, WHICH WOULD COST $200 TO REPAIR. SHE WAS ABLE TO PULL THE VEHICLE OFF THE ROAD AND TIED THE HOOD DOWN. SHE DROVE THE VEHICLE TO A BODY SHOP. THE BODY SHOP REPLACED THE WINDSHIELD AND THE HOOD WAS REPLACED WITH A USED HOOD THAT WAS A DIFFERENT COLOR THAN THE VEHICLE. THE REPAIR COST WAS $519. THE HOOD STILL HAS TO BE PAINTED AND THE TOP OF THE VEHICLE NEEDS TO BE REPAIRED. THE CONTACT DOES NOT KNOW THE PRICE OF THE PAINT JOB. NHTSA CAMPAIGN ID NUMBER 97V024000 (LATCHES/LOCKS/ LINKAGES:HOOD:LATCH) WAS REFERENCED; HOWEVER, SHE WAS INFORMED THAT IT ONLY APPLIED TO POLICE VEHICLES AND TAXI CABS. THE CURRENT AND FAILURE MILEAGES WERE 138,000. UPDATED 06/10/08. *LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10206353October 19, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 1995 FORD CROWN VICTORIA. THE VEHICLE WAS A FLEET. WHILE DRIVING BETWEEN 5-10 MPH, THE FRONT END OF THE VEHICLE DROPPED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE DRIVER SIDE LOWER BALL JOINT SEPARATED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 98V322000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE PURCHASE DATE WAS UNKNOWN. THE FAILURE MILEAGE WAS 140,931 AND CURRENT MILEAGE WAS 141,000. UPDATED 11/15/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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