Ford Contour Complaints

3,154 consumer complaints on file.

#10113651March 8, 2005
ENGINE AND ENGINE COOLING
WHILE DRIVING 30 MPH ON GRAVEL ROAD VEHICLE STALLED. CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112470March 3, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
CHECK ENGINE LIGHT ILLUMINATED 9/04 AND I TOOK MY 98 FORD CONTOUR TO MY MECHANIC WHO DIAGNOSED IT AS NEEDING A NEW CATALYTIC CONVERTER. I TOOK IT TO FORD IN 3/05 (BECAUSE MY MECHANIC SAID IT COULD WAIT AWHILE) AND THEY DIAGNOSED A DIFFERENT CODE AND REPLACED THE MANIFOLD. AFTER PAYING $600.00 TO FORD, THE LIGHT CAME ON AGAIN AFTER 45 MILES. TOOK THE CAR TO AUTOZONE AND THEY DIAGNOSED A CATALYTIC CODE. I HAD TOLD FORD THAT WAS THE PROBLEM BEFORE I BROUGHT IT IN AND NOW THEY WANT ME TO RE-DIAGNOSED WITH THEM OUT OF POCKET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112484March 3, 2005
STRUCTURE
MY 2000 FORD CONTOUR DASH CAP IS LIFTING FROM HEAT ITS GETTING WORSE I FIND IT AS A DISTRACTION I HAVE BEEN WAITING FOR A RECALL I HAVE BEEN DOING SOME RESEARCH AND FOUND A LOT OF FORUMS STATING THAT THE DASHES ARE BEING WARPED THE YEARS ARE 96 AND UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112281February 28, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
REGARDING NHTSA CAMPAIGN ID # 99V243000, CONCERNING FORD MOTOR COMPANY RECALL 99S23 ON 1998 FORD CONTOUR. THE NHTSA WEB PAGE LISTS THE REMEDY AS: DEALER WILL INSTALL AIR BAG SENSORS WITH REVISED WIRING INSULATION. IN ADDITION, VEHICLES WHICH HAVE THE AIR BAG WARNING LIGHT LIT, WILL HAVE A NEW AIR BAG DIAGNOSTIC MONITOR INSTALLED. MY 1998 FORD CONTOUR HAS HAD THE WIRING REPLACED WHEN I BROUGHT THE CAR IN FOR IT'S ANNUAL INSPECTION, AND THE AIR BAG WARNING LIGHT WAS FLASHING CODE 51. ONCE THE WIRING WAS REPLACED, THE AIR BAG LIGHT REMAINED LIT, AND THE CAR FAILED THE SAFETY INSPECTION. FORD CUSTOMER SERVICE, AND THE FORD DEALERSHIP (FREEDOM FORD, 1020 W. MERCURY BLVD. HAMPTON VA), REFUSE TO REPLACE THE DIAGNOSTIC MONITOR UNLESS I PAY FOR IT. I WOULD LIKE THE NHSTA TO REMOVE THE WORDING FROM THEIR WEB PAGE REGARDING THIS REPLACEMENT, OR INFORM ME THAT FORD MOTOR COMPANY IS RESPONSIBLE FOR THE REMEDY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112286February 28, 2005
ELECTRICAL SYSTEM:IGNITION
FORD CONTOUR 2000 WITH ONLY 60,000 MILES ON IT..IGNITION FROZE UP AND NEEDS $300-500 WORTH OF REPAIRS TO FIX IT.. IN CHECKING CONSUMER COMPLAINTS THIS IS A COMMON PROBLEM WITH THE CONTOUR AND THE FOCUS..THIS IS A MANUFACTURE DEFAULT AND COSTING CONSUMERS MILLIONS OF DOLLARS AND FORD HAS DONE NOTHING TO RECALL THIS VEHICLE AND FIX IT PROPERLY......THE GOVERNMENT NEEDS TO STEP IN AND FORCE THIS ISSUE.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112252February 27, 2005
STRUCTURE
DASH BOARD IS PULLING AWAY. THERE WAS A RECALL IN 2002 WHICH WE JUST DISCOVERED, WE NEVER RECEIVED A NOTICE AND WE ARE THE ORIGINAL OWNERS AND THE ORIGINAL RECALL WAS PRIOR TO THE INCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111915February 21, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I HEARD A LOUD NOISE COMING FROM THE FRONT OF THE CAR EVERYTIME I DROVE OVER ANY SURFACE THAT WAS NOT FLAT. WITHOUT TAKING THE CAR APART A MECHANIC TOLD ME IT WAS POSSIBLY THE STRUTS THAT NEEDED TO BE REPLACED. IT TURNS OUT THAT THE RIGHT FRONT COIL SPRING WAS BROKEN AND I WAS TOLD THAT FORD WOULD HAVE TO REPAIR THE PROBLEM AND THIS WAS NOT NORMAL. I TOOK MY CAR TO THE FORD REPAIR SHOP AND THEY REPLACED BOTH FRONT COIL SPRINGS FOR $632.00. I WAS LATER TOLD THAT THEIR WAS A PROGRAM TO REPLACE DEFECTIVE COIL SPRINGS FOR FREE BUT IT ENDED MONTHS BEFORE MY COIL SPRINGS HAD BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110741February 18, 2005
EXTERIOR LIGHTING:TAIL LIGHTS, INTERIOR LIGHTING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH
I OWN A 1996 FORD CONTOUR [XXX] THAT THE INSTRUMENT PANEL LIGHTS AND TAIL LIGHTS WENT OUT ON. THERE WAS A RECALL ON THIS ITEM (RECALL 99S14) BACK IN 1999. UPON BRINGING THE CAR INTO AN BROOKDALE FORD (BROOKLYN CENTER, MN), THEY TOLD ME THAT THEY WOULD FIX THE PROBLEM FREE OF CHARGE BECAUSE IT DID NOT APPLY TO MY VEHICLE. I THEN CALLED FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER. THEY TOLD ME THAT THE PROBLEM WAS ALREADY FIXED ON MY CAR (EVEN THOUGH I NEVER BROUGHT THE CAR IN FOR THIS SERVICE). THEY REFUSED TO HELP. EVEN IF THE RECALL WAS FIXED ON MY CAR, THE FACT THAT THE SAME TWO PARTS OF MY CAR (INSTRUMENT PANEL AND TAIL LIGHTS) FAILED, TELLS ME THAT THE RECALL REPAIR WAS NOT DONE CORRECTLY.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110702February 17, 2005
STRUCTURE
DASH IS SEPARATED FROM THE CAR AND IS CURLING UP. THE DEFROST VENT HAS POPPED OUT AND VISIBILITY IS NOW POOR. CALLED FORD AND WAS TOLD THAT AN ADVISORY WAS PUT OUT WITH I NEVER RECEIVED. THAT THEY WERE AWARE OF THE DEFECT BUT WOULD NOT FIX IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110726February 17, 2005
STRUCTURE
DASHBOARD, NEAR THE WINDSHIELD, HAS LIFTED (WARPED) TO THE POINT THAT THE DEFROSTER DOES NOT PROPERLY DEFROST THE WINDSHIELD. DEALER WANTS $1700 TO REPAIR THE PROBLEM, BECAUSE THE CAR IS 6 YEARS OLD, AND THIS WAS PART OF AN EXPIRED RECALL. AT THE TIME OF THE RECALL I DID NOT OWN THE CAR, SO I COULDN'T HAVE HAD IT REPAIRED. NOW I AM HELD RESPONSIBLE FOR A COSTLY REPAIR THAT THE DEALER SHOULD REPAIR, DUE TO FAULTY CRAFTSMANSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110662February 16, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
EXHAUST MANIFOLD RUSTED OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101390February 16, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE DRIVING 40 MPH REAR DRIVER' SIDE WHEEL FELL OFF VEHICLE. DAMAGE WAS INCURRED TO UNDERCARRIAGE BRAKE DRUM RIM RUNNING BOARD. LUG NUTS WERE DETERMINED TO HAVE COME LOOSE DUE TO FAILURE TO RE-TORQUE AFTER CHANGING SEASONAL TIRES (EVIDENCED BY ELONGATED LUG NUT HOLES) WOBBLING AND SHAKING OCCURRED 3 MILES PRIOR TO LOSS OF WHEEL. *AK *EH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111195February 9, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING 10 MPH FRONT COIL SPRING PUNCTURED THE FRONT DRIVER'S TIRE. THE CONSUMER MANAGED TO PULL OVER, AND HAD THE TIRE CHANGED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111418February 7, 2005
WHEELS
THE FRONT WHEELS ON THE 1998 FORD CONTOUR WERE SEVERELY CRACKED. THE REAR OF THE WHEEL, THE CRACK CONTINUED TOWARD THE RIM, THEN CURLED TO THE RIGHT. *BF THE VEHICLE WAS TAKEN TO THE NEAREST FORD DEALER AND WAS TOLD THAT SINCE THE VEHICLE WAS OUT OF WARRANTY THE MANUFACTURER WOULD NOT PAY TO REPLACE THE WHEELS . THE CONSUMER BELIEVES THAT THE MANUFACTURER SHOULD PAY FOR REPLACING THE WHEELS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110958February 7, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CONSUMER COMPLAINED ABOUT A MASS AIR FLOW SENSOR PROBLEM. OWNER TOOK THE VEHICLE TO THE DEALER TO HAVE THE WORK DONE. ALSO, OWNER WAS INFORMED THAT THE WIRE HARNESS UNDER THE HOOD WAS DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109924February 6, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, TIRES:VALVE, EQUIPMENT:ELECTRICAL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
FORD MOTOR COMPANY DID NOT SEND ME A RECALL NOTIFICATION LETTER ON MY 1996 FORD CONTOUR. I NEED TO SEND MY CAR BACK TO FORD MOTOR ASAP, AND FORD NEEDS TO SEND ME A BRAND NEW CAR. DUE TO ALSO SINCE THE FIRST DAY I BOUGHT MY CAR IN 1999 EVERY PART IN MY CAR IS A DEFECT FRAUD NON FORD, ALSO NEWMAN FORD IN SALEM, NH REFUSED AND DISCRIMINATED MY DISABILITY AND LAUGHED AT ME AND DENIED MY SERVICES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108423February 2, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
22 YR. OLD SON MATT CRASHED HIS 1997 FORD CONTOUR INTO UTILITY POLE-FEELS BEARINGS CAUSED HIM TO LOSE CONTROL OF STEERING. INNER WINDSHIELD DRIVER'S SIDE POST AT CORNER CAME APART, PLASTIC ON INTERIOR-WHICH STOPPED AT TOP OF POST AND WASN'T CONNECTED TO ANYTHING ON INSIDE OF ROOF-POPPED OUT AND LACERATED HIS LEFT EYEBALL. THE EYEBALL INTERIOR WAS PROTRUDING AND SURGERY WAS NECESSARY TO STITCH THE EYEBALL BACK TOGETHER. HE WILL EVENTUALLY NEED A CORNEA TRANSPLANT TO GET DECENT VISION FROM THAT EYE. THE RIGHT EYE SUSTAINED BLUNT TRAUMA WHICH CAUSED A HEMATOMA TO DEVELOP WHICH CAUSED BLINDNESS UNTIL IT'S RECENT REMOVAL. RESTORATION OF EYESIGHT IN THE RIGHT EYE IS A SLOW PROGRESS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10108052January 27, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TOOK THE CAR IN FOR AN ALIGNMENT AND DISCOVERED THE FRONT COIL SPRING WAS BROKEN. DIDN'T KNOW ABOUT THE SPECIAL EXTENDED WARRANTY ON THIS PARTICULAR PART AND PAID FOR THE REPAIRS MYSELF. FORD ADMITS THERE IS A PROBLEM BUT WON'T REIMBURSE ME BECAUSE WORK WAS DONE BY A NON-FORD AUTHORIZED REPAIR SHOP AFTER THE LETTER NOTIFYING ME OF THE EXTENDED WARRANTY WAS SENT OUT. EVEN THOUGH THE LETTER WAS SENT OUT TWO YEARS BEFORE THE PART ACTUALLY FAILED. EVEN IF FORD DOESN'T WANT TO REIMBURSE ME FOR THE LABOR DONE BY THE NON-FORD SHOP, THEY SHOULD AT LEAST REIMBURSE ME FOR THE COIL SPRINGS BECAUSE THEY HAD TO BE ORDERED DIRECTLY FROM FORD!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108974January 26, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 25 MPH DRIVER ATTEMPTED TO APPLY THE BRAKES AND VEHICLE CONTINUED TO ACCELERATE. AS A RESULT THE VEHICLE WAS TOWED HOME, AND THEN TO THE REPAIR SHOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106839January 26, 2005
STRUCTURE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DASHBOARD CRACKED OPEN AND WAS BLOCKING THE VENTS IN THE VEHICLE. CONSUMER CONTACTED THE MANUFACTURER, WHO STATED THERE WAS A CUSTOMER CAMPAIGN AT ONE TIME, HOWEVER, THE TIME EXPIRED. CONSUMER WAS NOT EXPERIENCING A PROBLEM WITH THE DASHBOARD AT THE TIME.*AK THE CONSUMER STATED THAT HER DEFROSTERS DO NOT WORK PROPERLY DUE TO THE PROBLEM. THE ENTIRE VENT IS OUT. THE CONSUMER STATED THAT SHE CAN NOT SEE OUT OF THE WINDSHEILD PROPERLY. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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