Ford Contour Complaints

3,154 consumer complaints on file.

#10125922June 20, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DASH HAS CURLED UP SO BADLY THAT MY WINDOW WILL NOT DEFROST. THIS CONDITION HAS ALSO CAUSED MY WINSHIELD TO CRACK FROM ON SIDE OF THE CAR TO THE OTHER. IT IS SO BAD THAT AT TIMES I NEED TO WIPE THE WINDSHIELD WITH ONE HAND WHILE DRIVING WITH THE OTHER JUST SO I CAN SEE WHILE DRIVING. I ALSO HAVE A PROBLEM WITH THE WINDSHIELD LINKAGE THAT KEEPS COMING APART DURING OPERATION OF THE WIPERS CAUSING THE WIPERS TO STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125349June 15, 2005
STRUCTURE
MY DASHBOARD SEPARATED FROM THE WINDSHIELD AND CAUSES A VISIBILITY PROBLEM AND THE VENT CAME DETACHED FROM THE DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124871June 10, 2005
UNKNOWN OR OTHER, VISIBILITY
THERE WAS A RECALL ON THE 1999 FORD CONTOUR LX , FOR THE DASHBOARD PEELS BACK. I NEVER RECIEVED A NOTICE WE HAD MOVED FROM PENNSYLVANIA TO GEORGIA. I CONTACTED FORD AND THEY SAID THEY COULD NOT HONOR THEIR RECALL NOTICE. I WOULD HAVE TO COME UP WITH 700.00 -850.00 DOLLARS TO GET IT FIXED. I WOULD ALSO HAVE TO INCUR PAYMENTS FOR A RENTAL, WHILE MY CAR IS BEING WORKED ON. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119374June 8, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE VEHICLE WAS TAKEN IN FOR INSPECTION ABOUT A MONTH AGO AND NOW THE COIL SPRING HAS BROKEN AND DAMAGED THE BRAKE LINE. THE VEHICLE HAS BEEN REPAIRED. FORD HAS RECALLED SOME OF THIS YEAR MODEL BUT NOT THIS VEHICLE BECAUSE OF THE VIN. CUSTOMER IS REQUESTING REIMBURSEMENT FOR REPLACEMENT OF THE COIL SPRING, BRAKE HOSE AND CV JOINT BOOT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119131June 7, 2005
ELECTRICAL SYSTEM
THE VEHICLE CAUGHT ON FIRE AFTER BEING PARKED FOR 2 MINUTES. THE LOCAL FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE FIRE MARSHALL INFORMED THE CONSUMER THAT THE CAUSE MIGHT HAVE BEEN AN ELECTRICAL SHORT. THE DEALER WAS NOT NOTIFIED AT THIS TIME. *AK *SC *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10124347June 6, 2005
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
HESTITATES WHEN YOU PUT ON THE GAS,SEAT BELT LIGHT FLASHES,SPITS AN SPUDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124097June 3, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I WENT IN TO GET NEW TIRES PUT ON AND DURING THE INSPECTION THE FRONT COIL SPRINGS ARE BORKEN. THE COIL SPRING ON THE RIGHT IS BROKEN IN TWO PLACES. I LOOKED FOR A WARRANTY AND THERE DOES EXISIT ONE FOR THE CONTOUR BUT BASED ON MY VIN IT DOES NOT COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122520May 31, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY WIFE AND I OWN A 1999 FORD COUNTOUR. IN AUGUST 2004, I HAD A BROKEN LEFT-FRONT COIL SPRING REPLACED BY A PRIVATE MECHANIC WITH A USED PART FROM THE IDENTICAL MAKE/MODEL VEHICLE. IN MAY 2005, THE VEHICLE WAS REJECTED DURING A NYS VEHICLE INSPECTION FOR A BROKEN LEFT-FRONT COIL SPRING. AFTER CHECKING ON INTERNET AND FINDING A PATTERN OF SIMILAR COIL SPRING BREAKAGE IN RECENT FORD VEHICLES - INCLUDING A WARRANTY EXTENSION FOR THE 1998 CONTOUR - I CALLED FORD CUSTOMER SERVICE TO REQUEST AN ADJUSTMENT, BUT WAS INFORMED THAT THE 1999 CONTOUR WAS NOT COVERED BY ANY EXTENDED WARRANTY RELATING TO THIS VERY COMMON DEFECT AND THAT NO ADJUSTMENT WOULD BE MADE. WHY HAS FORD CONTINUED TO UTILIZE THIS DEFECT-PRONE COIL SPRING DESIGN ON NUMEROUS MODELS, AND WHY IS THERE NO EXTENTED WARRANTY IN PLACE FOR THE 1999 CONTOUR AS THERE IS FOR THE 1998 MODEL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122395May 29, 2005
EQUIPMENT
SHIFT INDICATOR DOES NOT MOVE WHEN CAR IS SHIFTED, DRIVER HAS TO COUNT THE CLICKS TO BE ABLE TO TELL IF THEY'RE IN WHAT DRIVE THEY'RE IN. SAW IT IN A RECALL, TOOK IT TO THE DEALER AND WAS TOLD THAT MY MODEL ISN'T COVERED IN THE RECALL. AFTER GETTING OFF THE HIGHWAY, CAR MADE LOAD MOANING NOISES, ENGINE REVED, RPMS JUMPED AROUND AND CAR STALLED IN THE MIDDLE OF TRAFFIC. STARTED UP RIGHT AFTER. DID NOT TAKE TO GET LOOKED AT. IF THE TEMPERATURE OUTSIDE IS UNDER 40 DEGREES, THE CAR WILL MOAN LOUDLY, THE ENGINE WILL REV, THE STEERING WILL GO OUT, AND THEN THE CAR STALLS, HAPPENS MOSTLY WHEN BREAKING. SOMETIMES INSTEAD OF STALLING, THE CAR WILL LURCH FORWARD. ALMOST CAUSED ATLEAST 3 ACCIDENTS. TOOK TO A REPAIR SHOP, THEY COULDN'T FIND ANYTHING WRONG. WHEN FIRST PURCHASED THE CAR, THE ENGINE LIGHT WOULD COME ON ALL THE TIME. TOOK IT FOR REPAIR, THEY SAID IT WAS A SENSOR. HAD TO GET THE SENSOR REPLACED 6 TIMES BEFORE THE PROBLEM STOPPED, AT CONUMERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122398May 29, 2005
SERVICE BRAKES, AIR
EVER SINCE WE BOUGHT THIS VEHICLE (1999 FORD CONTOUR) LAST AUGUST FROM GSA IT HAS SQUEALED WHEN THE BRAKES ARE APPLIED. IT HAD ONLY ALMOST 9K ON IT AT THAT TIME. NOW WITH NEAR 20K IT SQUEALS LIKE METAL AND VIBRATES WHEN THE BRAKES ARE APPLIED. MOSTLY AT AROUND LESS THAN 40 MPH THAT I HAVE REALLY NOTICED. THE TIRES SEEM TO BE WEARING UNEVENLY, TOO AFTER 2 ALIGNMENTS. SEEMS TO BE FINE OTHER THAN THAT NOW THAT THE ELECTRICAL PROBLEM THAT WAS RECALLED WAS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122232May 26, 2005
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ELECTRICAL SYSTEM:WIRING
DT: CONTACT STATES THE WIRING HARNESS IS CRACKING , CAUSING THE VEHICLE TO STALL WHILE DRIVING, GASOLINE FUMES FROM THE FUEL INJECTOR IS COMING INSIDE THE VEHICLE. WHEN IT RAINS OR WHEN WASHING THE VEHICLE IT GETS WATER INTO THE COMPUTER OF THE VEHICLE, CAUSING LOSS OF POWER, THE VEHICLE WILL NOT START. THE SERVICE DEALER STATED THIS WAS A DEFECT WITHIN THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122619May 19, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
1998 FORD CONTOUR FRONT SPRING BROKE WHEN ENTERING THE GARAGE. *MR RECALL CAMPAIGN#'S: 01I013000 AND 01V255000. ON ANOTHER OCCASION THE DEALER FOUND BOTH BACK SPRINGS BROKEN AND REPLACED THEM ON APRIL 27, 2005. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121413May 19, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE DASHBOARD PANEL ON MY 2000 FORD CONTOUR IS WARPED AND BLOCKING THE FRONT WINDSHIELD DEFROSTER VENTS. THIS IN TURN CAUSES POOR VISIBILITY, ESPECIALLY DURING RAINY OR SNOW. I NOTICE THIS PROBLEM IN SEPTEMBER 2002 SHORTLY AFTER I BOUGHT THE CAR USED, FROM THE ON-BASE AAFES EXCHANGE CAR DEALERSHIP AT THE US ARMY BASE IN MAINZ-KASTEL, GERMANY. APPARENTLY, WHAT THE CAR DEALER HAD DONE BEFORE I BOUGHT THE CAR WAS TO PUSH THE FRONT WINDSHIELD DEFROSTER VENTS DOWN INTO THE MOLDED DASHBOARD PANEL, SO THAT MOLDED DASHBOARD PANEL DID NOT LOOK WARPED. AFTER A COUPLE WEEKS, I NOTICE THAT FRONT WINDSHIELD DEFROSTER VENTS WERE SEPARATING FROM THE MOLDED DASHBOARD PANEL, SO I PUSH THE FRONT WINDSHIELD DEFROSTER VENTS DOWN INTO THE MOLDED DASHBOARD PANEL, AND IT STAYED DOWN FOR A WEEK AND THEN THE VENT WOULD POP-UP. I HAVE SINCE GIVEN UP PUSHING, THE FRONT WINDSHIELD DEFROSTER VENTS DOWN INTO THE MOLDED DASHBOARD PANEL. IN MAY 2005, I TOOK THE VEHICLE IN TO THE FORD DEALERSHIP IN MAINZ, GERMANY THAT HANDLES US SPEC FORD'S, TO SEE WHAT COULD BE DONE TO REPAIR THE PROBLEM. THE DEALERSHIP TOLD ME THAT THE DASHBOARD WAS DEFECTIVE AND THAT THERE WAS AS CUSTOMER NOTIFICATION PROGRAM FOR THIS, BUT IT HAS SINCE EXPIRED. ON MAY 19, 2005, I CONTACT THE FORD BY PHONE (1-800-392-3673) AND WAS INFORMED THAT UNDER THE CUSTOMER NOTIFICATION # 01B78, FORD REPAIRED INSTRUMENT PANEL WARP AGE. THIS NOTIFICATION WAS ISSUED ON JUNE 10, 2002 AND EXPIRED ON AUGUST 31, 2002 FOR THE 2000 FORD CONTOUR CAR THAT I OWNED. SINCE THE NOTIFICATION HAD SINCE EXPIRED, I WAS NOT ELIGIBLE TO HAVE THIS PROBLEM REPAIRED AND PAID FOR BY FORD. BY FORD ISSUING CUSTOMER NOTIFICATION # 01B78, THEY HAVE ACKNOWLEDGED, THAT THIS PROBLEM IS A KNOWN DEFECT AND SHOULD REPAIR IT AT NO COST TO THE VEHICLE OWNER, REGARDLESS OF WHEN THE CUSTOMER NOTIFICATION PERIOD EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121439May 19, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
MY DASH BEGAN TO BUCKLE TO THE POINT WHERE THE DEFROST VENT WOULD NOT STAY IN PLACE. THE DASH FACE ON THE LEFT SIDE OF THE STEERING WHEEL IS FALLING OFF. THE FLOOR ON BOTH SIDES IN THE FRONT SEAT GETS SOAKED EVERY TIME I DRIVE THROUGH PUDDLES OR RAIN. THE DOME LIGHTS WOULD NOT GO OFF. THE DOOR BUZZER HAS TENDENCIES TO COME ON WHILE YOU ARE DRIVING EVEN THOUGH ALL 4 DOORS ARE SHUT TIGHT. THE FUEL PUMP WENT OUT AND WHEN THE MECHANIC WAS GOING TO REPLACE IT, HE BROUGHT TO MY ATTENTION THAT ALL WIRES CONNECTING TO THE PUMP HAD BURNED THE WIRING INSULATION. THE FUEL PUMP HAPPENS TO BE LOCATED IN THE FUEL TANK. THERE WERE BARE WIRES IN THE FUEL TANK! (I DO STILL HAVE THE FUEL PUMP)THE TRUNK LATCH LOCATED INSIDE THE DRIVERS SIDE FRONT SEAT HAS NOT WORKED SINCE 1 MONTH AFTER PURCHASING THE VEHICLE. ALL OF THESE THINGS HAVE HAPPENED SINCE I PURCHASED THE VEHICLE IN 2001 AND I CANNOT SEEM TO GET FORD TO OWN UP TO ANY OF THEM. THE RECALL ON THE DASH APPARENTLY IS NOT IMPORTANT ENOUGH FOR THEM TO ASSIST ME. I CANNOT GET THROUGH TO SOMEONE WHO WILL HELP ME SOLVE THESE PROBLEMS AT ANY OF THE DEALERS IN MY AREA. I AM CURRENTLY STILL PAYING FOR A VEHICLE I AM AFRAID TO DRIVE AND NO LONGER CARE TO BE ASSOCIATED WITH. NEEDLESS TO SAY THE CAR IS SITTING IN THE DRIVEWAY AND I WILL PROBABLY NEVER DRIVE IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121371May 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
I HOPE YOU CAN HELP ME. I HAVE A COMPLAINT I'D LIKE TO REGISTER WITH YOU ABOUT THE SAFETY OF A CAR MADE BY FORD MOTOR COMPANY. THE VIN (VEHICLE IDENTIFICATION NUMBER) IS [XXX]. I AM THE OWNER OF A 1996 FORD CONTOUR LX AND RECENTLY I BECAME AWARE (ON MY OWN ACCORD) THAT FORD MOTOR COMPANY HAS THE FOLLOWING TWO SAFETY RECALLS ON MY VEHICLE 1. RECALL 99S14 - HEAD LIGHT SWITCH AND WIRE ASSEMBLY 2. RECALL 98S26 - AUTOMATIC TRANSAXLE SHIFT INDICATOR (PRNDL) BEZEL. UPON ACQUIRING THIS INFORMATION I CONTACTED FORD MOTOR COMPANY'S LOCAL DEALER KINGSTON INDUSTRIAL GARAGE IN ORDER TO ASCERTAIN WHETHER MY VEHICLE QUALIFIES FOR THESE RECALLS. I WAS SUBSEQUENTLY ADVISED BY THEM THAT WHILE MY VEHICLE QUALIFIED FOR RECALL 99S14-HEAD LAMP SWITCH AND WIRE ASSEMBLY, HOWEVER IT DOES QUALIFY FOR RECALL 98S26 - AUTOMATIC TRANSAXLE SHIFT INDICATOR (PRNDL) BEZEL. THIS IS OCCURRING DESPITE THE FACT THAT MY VEHICLE MEETS ONE OF THE REQUIREMENTS AS STATED IN A LETTER ISSUED TO DEALERS AND CUSTOMERS BY FORD MOTOR COMPANY'S MR. A. R. KADUK-MANAGER OF VEHICLE SERVICE AND PROGRAMS DATED OCTOBER, 1998 WHICH READS "CERTAIN 1995-1998 MODEL YEAR CONTOUR VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSION BUILT FROM SEPTEMBER 1, 1994 THROUGH JANUARY 8, 1998 AT THE KANSAS CITY ASSEMBLY PLANT, USA" AND IT IS THIS STATEMENT THAT MAKES MY VEHICLE ELIGIBLE FOR THIS RECALL, AND HOW CAN THEY JUSTIFY HONORING ONE SAFETY RECALL AND NOT ANOTHER. AS A CONSEQUENCE OF THEIR REFUSAL TO HONOR THIS SAFETY RECALL I AM PRESENTLY FORCED TO DRIVE AN EXTREMELY UNSAFE VEHICLE DUE TO THE FACT THAT I AM UNABLE TO DETERMINE THE SELECTION OF GEARS AS A RESULT OF THE DEFECTIVE AUTOMATIC SHIFT INDICATOR (PRNDL) BEZEL WHICH IF NOT ADDRESSED WITH DISPATCH WILL SOONER OR LATER RESULT IN SEVERE DAMAGE TO MYSELF AND OTHERS. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS MATTER. I LOOK FORWARD TO HEARING FROM YOU SOON. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121486May 10, 2005
STRUCTURE
CONSUMER RECEIVED A RECALL LETTER REGARDING THE INSTRUMENT PANEL FOR THE 1999 FORD CONTOUR. THE CONSUMER'S VEHICLE STARTED HAVING PROBLEMS WITH THE INSTRUMENT PANEL AFTER THE RECALL HAD EXPIRED.*MR THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE ENTIRE DASHBOARD HAD WARPED. THE CONSUMER PRESENTED THE RECALL NOTICE BUT WAS TOLD THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND AGREE TO PAY 80% OF THE REPAIR COST BUT THE CONSUMER DECLINED SERVICE. THE CONSUMER FELT THAT FORD SHOULD PAY 100% OF THE REPLACEMENT COST (CUSTOMER SATISFACTION PROGRAM 01B78). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120611May 10, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DRIVING ON INTERSATE 66 FROM MANASSAS VA INTO WASHINGTON DC AT 65MPH WHEN NOTICED COLD AIR BLOWING OUT OF HEATER VENTS. CAR IS SEVERELY OVERHEATED BEFORE SAFE EXIT FROM HIGHWAY. WATER PUMP'S PLASTIC IMPELLER HAD SHATTERED WITH 53K MILES ON THE CAR. FORD REPLACED WATER PUMP FOR $527. AFTER OVERHEATING THE CAR ALSO BEGINS TO LEAK OIL FROM SEVERAL LOCATIONS. THE OIL PAN GASKET IS REPLACED FOR $407 AT 63K MILES. THE REPLACEMENT WATER PUMP'S GASKET IS DISCOVERED TO BE LEAKING AT 66K MILES WHILE TRYING TO LOCATE THE SOURCE OF ADDITIONAL OIL LEAKS - THIS TIME THE OIL PRESSURE SENDING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120287May 9, 2005
SEATS
BACK OF DRIVER'S SEAT ON MY 1998 FORD CONTOUR VIN [XXX] BROKE OFF EVENING OF 05/05/05 AS I WAS GETTING OUT OF CAR. CAR HAS NEVER BEEN IN AN ACCIDENT. I FEEL THIS IS A RESULT OF DEFECTIVE DESIGN AND/OR MATERIALS, AND THAT FORD SHOULD REPLACE FREE. HOWEVER, WHEN I CONTACTED THEIR CUSTOMER RELATIONSHIP CENTER THE REPRESENTATIVE SAID FORD WOULD NOT. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10120301May 9, 2005
ELECTRICAL SYSTEM:WIRING
DT: CRACKED WIRING IN THE ENGINE DEPARTMENT. ALL WIRES LEADING TO THE ENGINE, BATTERY, COIL AND POSSIBLE FUEL INJECTORS ARE CRACKED AND EXPOSED. LITTLE OR NO INSALATION ARE LEFT ON THE WIRES. WIRE HARNESS THAT LEADS TO THE ECU IS CRACKED AND EXPOSED. THIS HAS NOT CAUSED A FIRE, BUT ALL THIS IS CAUSING MORE DAMAGE EVERYTIME THE CAR IS SERVICED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117542May 6, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DURING ROUTINE INSPECTION THE CONSUMER WAS INFORMED THAT FRONT DRIVER COIL SPRING BROKE. THE PROBLEM WAS NOT REPAIRED, AND THE CAUSE OF THE PROBLEM WAS NOT DETERMINED. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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