Ford C-Max Complaints

510 consumer complaints on file.

#11016422August 20, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE VEHICLE TO GO INTO MOTION. HAVING VEHICLE TOWED TO FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015188August 14, 2017
ELECTRICAL SYSTEM
120 VOLT CONVENIENCE CHARGING CORD HEATS UP >150 DEGREES F WHILE CHARGING, AS CHECKED BY A DIGITAL THERMOMETER, RESULTING IN BROWNING OF THE ELECTRICAL OUTLET (PICTURE ENCLOSED). OUTLET IS A STANDARD 120VOLT 15AMP GFCI OUTLET WITH NOTHING ELSE CONNECTED. TESTED ON A DIFFERENT OUTLET WITH SIMILAR RESULTS PICTURE ENCLOSED).*DT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014719August 11, 2017
ELECTRICAL SYSTEM
I HAVE HAD A CONTINUAL PROBLEM WITH MY CAR BATTERY GOING DEAD. IT HAPPENS RANDOMLY EVERY 4 OR 5 MONTHS. I USE MY CAR EVERY DAY, THE BATTERY DRAINS OVERNIGHT. THE BATTERY TESTS FINE AT THE FORD DEALER. THIS LAST TIME THE BATTERY DIED, WE TRICKLE CHARGED IT AND AFTER GAINING BACK POWER NOTICED WE LOST ALL POWER FUNCTIONS TO ALL DOORS ON OUR VEHICLE. AFTER A WEEK OF DIAGNOSIS AT THE FORD DEALER IT WAS DETERMINED THAT TWO OF THE DOOR MODULES WENT OUT AT THE SAME TIME. FORD ORDERED NEW MODULES AND ONE CAME TO THEM DEFECTIVE. I HAVE TO GO IN YET AGAIN NEXT WEEK TO HAVE THEM CHANGE OUT THAT MODULE FOR LACK OF THE AUTO UP FEATURE. I THINK FORD HAS A PROBLEM WITH THESE MODULES, I THINK THEY ARE CAUSING THE BATTERY TO DRAIN OVERNIGHT, AND LEADING TO EXPENSIVE DIAGNOSTIC/REPAIRS BILLS AT THE VEHICLE OWNERS EXPENSE. THIS ISSUE IS NOT CAUSED BY A VEHICLE OWNER, THIS IS FAULTY PARTS FROM FORD. I AM NOT CONFIDENT THAT THE NEW OEM PARTS WILL LAST LONG, THIS PROBLEM NEEDS TO BE CORRECTED. MY 2013 FORD CMAX ONLY HAS 48K MILES AND IS TAKEN CARE OF AND MAINTAINED REGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012155August 1, 2017
FUEL/PROPULSION SYSTEM
THE PORTABLE CHARGER WALL PLUG MELTED WHILE CHARGING. THE PLASTIC MELTED AND WAS TOO HOT TO TOUCH. THIS WAS AFTER TWO HOURS OF CHARGING AN EMPTY BATTERY. FORD IS NOT REPLACING IT UNDER WARRANTY, IS IT IS JUST OUTSIDE 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011299July 28, 2017
ELECTRICAL SYSTEM
CAR GOES DEAD AND 12-VOLT BATTERY IS BEING DRAINED BECAUSE FAULTY COMPUTER PROGRAMMING LEAVES ELECTRICAL MODULES ON EVEN WHEN THE CAR IS TURNED "OFF." UNCLEAR IF ITEMS THAT REMAIN ELECTRICALLY "HOT" POSE DIRECT SAFETY PROBLEMS, BUT CONSUMERS RISK BEING UNABLE TO START/RESTART THE CAR IN EMERGENCY OR NORMAL SITUATIONS. FORD DECLINES TO PAY FOR REPROGRAMMING THIS FAULTY DESIGN BEYOND THE NORMAL WARRANTY TIME (EVEN WHEN THE CAR IS COVERED BY A FORD EXTENDED "PREMIUM" WARRANTY). IN MY CASE, THE CAR WAS PARKED AT MY HOME AND THE BATTERY FAILED - TWICE IN A FEW WEEKS - OVERNIGHT IN WARM SUMMER WEATHER. I URGE YOU TO EXAMINE WHAT SYSTEMS ARE BEING LEFT ON AND TO URGE OR REQUIRE FORD TO CORRECT ITS DESIGN DEFICIENCIES. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005220July 14, 2017
POWER TRAIN
2014 FORD CMAX ENERGI - 70,300 MILES PURCHASED NEW NOV. 2014. WAS DRIVING SWITCH BACKS DOWN HILL WITH MY CAR IN LOW. I HEARD A NOISE AND SUDDENLY THE CAR SLIPPED OUT OF GEAR IN NEUTRAL. I BRAKED TO A STOP. PUT IT IN PARK AND BACK TO DRIVE AND IT SEEMED FINE. A WEEK AND A LATER, IT DID IT AGAIN IN THE SAME DOWN HILL PLACE ON THE SWITCH BACKS. I REALLY TAKES OFF WHEN IT UNEXPECTEDLY SLIPS OUT OF GEAR. I TOOK IT TO THE FORD AGENCY THE NEXT DAY TO HAVE IT CHECKED. THEY KEPT IT 42 DAYS (INCLUDING SUNDAYS) BUT NEVER FOUND THE CAUSE. THEY TOLD ME TO TAKE THE CAR AND COME BACK IF IT DID IT AGAIN. THEY COULD NOT SEEM TO GET THE TRANSMISSION TO SLIP THEREFORE THERE WAS NO PROBLEM. TODAY, JULY 12, 2017 THE AGENCY CALLED AND ASKED ME TO PAY 0VER $900.00 FOR THE RENTAL CARS. I TOLD THEM NO. I CALLED THE AGENCY WEEKLY TO CHECK ON THEIR PROGRESS AND EACH TIME WAS TOLD THEY DIDN'T HAVE AN ANSWER OR THEY COULDN'T GET IT TO SLIP. THE SLIPPING EXPERIENCE WAS VERY UNNERVING...THOSE FEW SECONDS FEELING YOU'RE OUT OF CONTROL FELT LIKE MINUTES. I LOVE MY CAR AND JUST WANT A GUARANTEE IT WON'T DO IT AGAIN. I'M NOT SURE HOW MANY OF THIS MAKE, MODEL AND YEAR HAVE 0VER 70,000 MILES THUS, COULD THIS BE A FACTOR IN THE TRANSMISSION PROBLEM WITH MY CAR THAT HASN'T SHOWN UP IN A LIKE CAR WITH LESS MILEAGE. I DID TAKE OUT EVERY EXTENDED WARRANTY ON THE CAR AT THE TIME OF PURCHASE. THE VEHICLE WAS DEFINITELY IN MOTION WHEN THE PROBLEM OCCURRED ON A 2 LANE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005313July 14, 2017
POWER TRAIN
THE CAR DID THE SAME THING THIS MORNING, 7/14/2017, SLIPPED OUT OF GEAR ON THE DOWN GRADE IN LOW. I JUST FILED A REPORTED OF 2 OTHER INSTANCES OVER THE PAST 2 MONTHS OF THE SAME NATURE YESTERDAY 7/13/2017. I ALSO REPORTED TO OUR LOCAL FORD AGENCY THIS MORNING ( AUTONATION FORD IN TORRENCE, CA). IT WAS SUGGESTED THAT THE NEXT TIME THIS HAPPENS HAVE IT TOWED IN AND LET THEM CHECK THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004091July 10, 2017
ENGINE
WHILE DRIVING, THE CAR WILL SUDDENLY STOP RUNNING. AN WARNING LIGHT COMES ON SAYING"STOP SAFELY NOW". BRAKES AND STEERING ARE NOT AFFECTED SO I CAN PULL OVER TO THE SIDE. ONCE THE CAR IS TURNED OFF AND THEN RESTARTED IT WILL RUN NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002468June 30, 2017
ELECTRICAL SYSTEM
1.REVERSE CAMERA STAYS ON 2.VERY SLOW TO RESPOND TO TOUCH 3.NAVIGATION 4.NAVIGATION NOT SAFE, FEATURES NOT DISABLED DURING DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000959June 24, 2017
STRUCTURE:BODY
THERE IS A RECALL ON DOOR LATCH. FORD IS MAKING IT IMPOSSIBLE TO GET MY CAR FIXED BECAUSE THEY WILL NOT ALLOW THE DEALERDHIP TO ORDER MORE THAN ONE SET OF PARTS AT A TIME. THE DEALERSHIP MUST COMPLETE ONE WORK ORDER BEFORE THE NEXT CAR'S PARTS CAN BE ORDERED, MAKING IT ESSENTIALLY IMPOSSIBLE TO MAKE AN APPOINTMENT TO GET THE RECALL ISSUE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993064June 4, 2017
FUEL/PROPULSION SYSTEM
MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992964June 2, 2017
UNKNOWN OR OTHER
OEM ELECTRIC CHARGER (A SEPARATE MECHANISM NOT A PART OF THE VEHICLE) CAUGHT FIRE UPON PLUGGING IT INTO A SOCKET (SAME CHARGER, SAME SOCKET HAS BEEN USED FOR OVER 3 YEARS)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991067May 22, 2017
UNKNOWN OR OTHER
IT IS ACCELERATING TO FAST AFTER LETTING FOOT OFF GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990550May 19, 2017
STRUCTURE:BODY
REAR (HATCHBACK) LATCH FAILS TO RELEASE RESULTING IN A DOOR WILL NOT OPEN CONDITION. BECAUSE THE LATCH RELEASE WAS ACTIVATED, DRIVING OR ROAD VIBRATION MAY CAUSE THE DOOR TO OPEN UNEXPECTEDLY AND EJECT CARGO WHILE THE VEHICLE IS IN MOTION. HATCHBACK FAILS TO OPEN AFTER ELECTRONIC RELEASE IS ACTIVATED AND MUST BE "JIGGLED" TO OPEN. HATCHBACK LATER OPENED WHEN THE VEHICLE WAS IN MOTION. REAR DOOR IS NOT COVERED BY NHTSA CAMPAIGN NUMBER: 16V643000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10983787May 5, 2017
SERVICE BRAKES
TODAY, I WAS PARKED ON THE SIDE OF THE ROAD IN A RESIDENTIAL AREA WITH THE ENGINE TURNED OFF. I CHECKED MY PHONE, ANSWERED A TEXT, AND THEN STARTED THE CAR. AS SOON AS I STARTED THE CAR, THE CAR ROLLED BACKWARD - EVEN WHEN I HAD MY FOOT COMPLETELY PRESSED VERY HARD ON THE BRAKE PEDAL (I PANICKED BECAUSE HAVING MY FOOT ON THE BRAKE DID NOT PREVENT ME FROM ROLLING BACKWARD). THE CAR DID NOT STOP ROLLING BACKWARD UNTIL I HIT THE CEMENT BARRIER ON THE CURB, BECAUSE IT PREVENTED ME FROM CONTINUING TO ROLL BACKWARD. I WAS THEN ABLE TO PUT THE CAR IN DRIVE AND THEN I DROVE OFF. THIS IS THE FIRST TIME THAT IT HAS HAPPENED. THE STREET I WAS ON WAS SLIGHTLY AT AN INCLINE - IT WAS NOT A STEEP HILL BUT THERE WAS A SLIGHT INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980962April 26, 2017
ELECTRICAL SYSTEM
FOR THE 5TH TIME MY VEHICLE HAS DIED DUE TO A VOLTAGE DRAW ON THE 12V BATTERY. THE VEHICLE HAS BEEN TO THE FORD SERVICE CENTER 5 TIMES THE MOST RECENT FOR 3 WEEKS AND IT STILL FAILS DUE TO A POWER ISSUE. THE VEHICLE IS UNRELIABLE DUE TO FREQUENT ELECTRICAL SYSTEM FAILURES. THE ELECTRICAL SYSTEM FAILURES STARTED ON 2/2/2017, AND CONTINUED THROUGH 3/12/2017, 3/22/2017, 4/3/2017 AND 4/26/2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980119April 24, 2017
STEERING
TL* THE CONTACT OWNED A 2013 FORD C-MAX. WHILE DRIVING 60 MPH, THE SERVICE ADVANCE TRACK INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE CRASHED INTO A DIVIDER. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT SUSTAINED INJURIES TO THE LEFT KNEE AND LOWER BACK, AND BURNS TO THE FOREARM. THE PASSENGER SUSTAINED A SPRAINED LEFT ANKLE AND WRIST, AND BURNS TO THE RIGHT SIDE OF THE BODY. MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10971029April 6, 2017
POWER TRAIN
CAR STOPPED WORKING WHILE IN MOTION ON BUSY STREET DUE TO SPONTANEOUS TRANSMISSION FAILURE. THIS FAILURE IS THE SUBJECT OF AT LEAST THREE FORD TSB'S. I HAD NOT RECEIVED ANY NOTIFICATIONS FROM FORD REGARDING THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970452April 4, 2017
STEERING
2013 CMAX SHOULD BE INCLUDED IN THE 2014 CMAX STEERING BOX RECALL. SAME ISSUE IS HAPPENIG... LOSS OF POWER STEERING, HARD TO CONTROL AT TIMES, CAR WOBBLES WHEN SWITCHING LANES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970477April 4, 2017
STEERING
STEERING HAS BEEN HARD TO CONTROL. PROBLEM STARTED WHEN SWITCHING LANES - WE NOTICED A WOBBLE WHEN GOING FROM ONE LANE TO ANOTHER. TURNING THE WHEEL AT LOW SPEEDS YOU CAN CLEARLY HEAR GRINDING / SLIPPING IN THE STEERING COMPONENTS. FEEDBACK TO THE WHEELS HAS BEEN INCREASINGLY MORE JERKY. TODAY, POWER STEERING COMPLETELY WENT OUT. THIS APPEARS TO BE A PROBLEM MANY ARE HAVING WITH MANY COMPLAINTS ON THIS WEBSITE AND OTHERS. FORD SHOULD COVER THIS ISSUE AS A RECALL BECAUSE LOSING STEERING CONTROL ON THE HIGHWAY WOULD BE EXTREMELY DANGEROUS TO OWNERS OF THE 2014 C-MAX AS WELL AS OTHERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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