Ford C-Max Complaints

510 consumer complaints on file.

#11111214July 13, 2018
FUEL/PROPULSION SYSTEM
INTERMITTENT INABILITY TO CONTROL SPEED. FINALLY GOT AN ERROR CODE OF P2112 (THROTTLE ACTUATOR CONTROL SYSTEM) WHILE IN MOTION AND VIBRATION BECAUSE THE BATTERY DOES NOT ENGAGE PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105019July 1, 2018
STEERING
I STARTED THE CAR AND THE POWER STEERING WAS NOT FUNCTIONING. I COULD BARELY MOVE THE STEERING WHEEL. THE POWER STEERING MESSAGE APPEARED AND STEERING WHEEL REMAINED IMPOSSIBLE TO TURN. I TRIED TO DRIVE IT IN MY DRIVEWAY, BUT THE POWER STEERING WOULD NOT RESET ITSELF. I TURNED CAR OFF AND THEN IT RESET. IT HAPPENED SEVERAL TIMES OVER A FEW MONTHS. TOOK IT TO DEALER AND THEY INDICATED THE STEERING GEAR FAILED THEIR TEST. THE ELECTRONIC STEERING GUIDE HAD TO BE REPLACED AT THE COST OF $2200 FOR A CAR WITH 70,000 MILES. SEARCHED ONLINE COMPLAINTS AND OTHER CMAX OWNERS HAVE REPORTED A SIMILAR PROBLEM.CONTACTED THE FORD EXECUTIVE OFFICE AND THEY HELPED COVER SOME OF THE COST. THIS PROBLEM SHOULD BE RECALLED SINCE IT IMPACTS THE SAFETY OF DRIVER WHILE OPERATING THE CAR. I AM LUCKY IT DID NOT OPEN WHILE I WAS DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103849June 25, 2018
SERVICE BRAKES
MY 2016 FORD C-MAX WITH 10000 MILES HAS BRAKE ISSUES... ACCORDING TO THE DEALER THE BRAKES ARE RUSTED AND NEED REPLACED FOR $1000.00. SERIOUSLY, A VEHICLE WITH 10000 MILES HAS BAD BRAKES AND NOT COVERED BY THE FORD WARRANTY..... I HOPE NOTHING HAPPENS WHILE MY WIFE IS DRIVING THE CAR AS SHE DOES NOT FEEL SAFE.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103015June 21, 2018
ELECTRICAL SYSTEM
THE RADIO WILL NOT LET ME CHANGE STATION, VOLUME, SYNC MY PHONE FOR HANDSFREE. WHEN I OPEN THE DOOR THE RADIO NORMAL SHUTS OFF. HOWEVER IT IS JUST STAYING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100325June 7, 2018
UNKNOWN OR OTHER
CAR WAS PLUGGED IN TO CHARGE OVERNIGHT IN THE GARAGE. EARLY THE NEXT MORNING, THE GARAGE WAS ON FIRE. CAR BURNED TO THE GROUND. INVESTIGATION POINTS TOWARDS THE CHARGING CAR AS THE CAUSE OF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11098863May 30, 2018
ELECTRICAL SYSTEM
WE HAVE USED THE SUPPLIED UTILITY 120V CHARGING CABLE SINCE WE ACQUIRED THE CAR TO CHARGE IT AT HOME. RECENTLY, I NOTICED THAT THE UTILITY CABLE PLUG WAS MELTED AND THE WEATHERPROOF SOCKET FIXTURE PLASTIC HOUSING WAS BURNT I CHANGED THE UNIT TO A DIFFERENT OUTDOOR OUTLET. IT BURNED THAT OUTLET SO BADLY THAT IT'S GFCI WAS TRIPPED AND COULD NOT BE RESET. FEARING A POSSIBLE HOUSE FIRE, I STOPPED USING THE CORD. I REPORTED IT TO OUR FORD DEALER AS A HAZARDOUS PRODUCT DEFECT. OUT OF WARRANTY WAS THE REPLY. I DO NOT KNOW WHERE THE ELECTRICAL RATE LIMITING CIRCUITRY IS IN THE SYSTEM, BUT I STRONGLY SUSPECT THAT DURING CHARGING, THE CAR NOW DRAWS MORE WATTAGE (1600-1700W, LESS THAN A POWERFUL HAIRDRYER) THAN THE CABLE UNIT IS RATED AT (1440W, PER IT'S LABELING), AND THIS DISCREPANCY OVER MANY MANY HOURS OF CONTINUOUS LOAD HAS LED TO THE FAILURE. THE SERVICE MANAGER AT THE DEALERSHIP SAID THIS WAS THE THIRD SUCH FAILURE HE HAS PERSONALLY SEEN. THAT IS ONE DEALERSHIP OUT OF THE NATIONWIDE FORD NETWORK, IMPLYING 1000'S OF THESE FAILURES MAY HAVE OCCURRED. IT IS A VERY SERIOUS CONDITION, WHICH COULD LEAD TO A HOUSE FIRE AND SHOULD BE INVESTIGATED AND RECALLED, IN MY VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096331May 21, 2018
ELECTRICAL SYSTEM
2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO THE CHARGING UNIT FOR VEHICLE OVERHEATING. *LD THE CONSUMER STATED THE CHARGING UNIT BEGAN BURNING SOCKETS TO THE POINT OF DISCOLORATION. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093645May 14, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNED A 2016 FORD C-MAX. WHILE DRIVING 60 MPH, THE CRUISE CONTROL FAILED TO DISENGAGE, WHICH RESULTED IN A CRASH. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S TOW YARD AND DECLARED A TOTAL LOSS. A POLICE REPORT WAS FILED. THE FRONT PASSENGER WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. *TT *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11089206April 21, 2018
STEERING
I WAS DRIVING ON A HIGHWAY AND THE STEERING WHEEL STOPPED RESPONDING. THE ONLY WAY TO GET THE STEERING WHEEL TO RESPOND WAS TO MAKE DRASTIC TURNS THAT WOULD TAKE ME ACROSS 3 LANES OF HIGHWAY AND THEN BACK THE OTHER WAY. I FINALLY GOT THE BRAKE TO SLOW ME DOWN ENOUGH, I PULLED OVER. I HAD HIT ANOTHER CAR AND THE C-MAX WAS TOTALED. ACCORDING TO THE FORD DEALER WHERE THE INSURANCE COMPANY TOOK THE CAR, THE STEERING COLUMN WAS DESTROYED IN THE ACCIDENT SO THERE WAS NO WAY TO DETERMINE IF THERE WAS A PROBLEM WITH THE STEERING. SINCE THE CAR WAS TOTALED IN ANOTHER STATE, I DIDN'T HAVE THE OPPORTUNITY TO TAKE PHOTOS.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11084739April 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD GRINDING NOISE FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (MITCHELL SELIG FORD, 801 BLOOMFIELD AVE, WINDSOR, CT 06095) AND THE NOISE WAS UNABLE TO BE DUPLICATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080365March 20, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
PUSH TO START / STOP BUTTON FAILS TO SHUT OFF VEHICLE. VEHICLE IS STATIONARY AND IN PARK. UNABLE TO SECURE VEHICLE, UNABLE TO LOCK DOORS UNABLE TO TURN OFF LIGHTS, UNABLE TO SHUT VEHICLE DOWN. EACH TIME PUSH TO STOP PRESSED VEHICLE STARTS AGAIN, DASH FLASHES FORD LOGO. IF YOU WALK AWAY THE CAR HONKS HORN. VEHICLE LOCATED AT PARKING GARAGE LLOYD CENTER. PROBLEM SIMILAR TO RECALL 15V436000 AND FORD RECALL 15C06. CAR SHUT OFF HAS HAPPENED SEVERAL TIMES IN THE PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080308March 19, 2018
POWER TRAIN
GRINDING NOISE COMING FROM THE TRANSMISSION, TOOK CAR TO TWO DEALERSHIPS, BOTH SAID THE TRANSMISSION WAS FAILING - MARCH OF 2018. CAR HAS 135,000 MILES ON IT. FORD HAD ISSUED TSB 15-0174, WHICH DEALT WITH TRANSMISSIONS FAILING. AFFECTED CARS ARE C-MAX HYBRIDS BUILT BETWEEN AUG 8, 2012 AND JUN 17, 2014. LETTERS WERE TO BE SENT OUT THE WEEK OF NOV 16, 2015. WE PURCHASED THE CAR MID APRIL OF 2015 AND ARE COMPLAINING BECAUSE FORD DID NOT SEND US A LETTER ALTHOUGH THEY KNEW WE HAD BOUGHT THIS CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076254March 5, 2018
UNKNOWN OR OTHER
AFTER OVER A YEAR OF ASKING THEY KEEP SAYING THEY CAN'T GET THE PARTS FROM FORD AT THE SAME TIME THEY ADMIT THEY HAVE RECEIVED PARTS BUT THEY ARE NOT CURRENTLY AVAILABLE AND WHEN I ASK TO BE INFORMED OR PUT ON A LIST THEY TELL ME THEY DON'T DO THAT. THEY SAY I JUST HAVE TO TAKE MY CHANCES WHEN I HAVE SERVICE OR TO CALL WEEKLY OR MONTHLY. AND NOW THAT I HAVE ASKED ABOUT THE RECALL REPAIR MORE THAN ONCE WHEN I TAKE THE CAR IN FOR ITS OIL CHANGE IT SEEMS THEY HAVE FLAGGED OUR ACCOUNT AND OUR TREATMENT IS VERY POOR. I SET AN APPOINTMENT FOR AN OIL CHANGE RECENTLY AND ASKED IF THEY COULD FIX THE RECALL AND THEY SAID IT WAS A LOW PRIORITY, THAT THEY DON'T PROVIDE A CUSTOMER WAITING LIST AND THEY CANCELLED MY APPOINTMENT. WHEN I CALLED AGAIN THEY SET IT BACK A WEEK AFTER I MENTIONED THAT I WAS PLANNING ON GOING OUT OF TOWN. THEIR MEANNESS SIMPLY MEANS I WILL TAKE OUR OTHER FORD WHICH THEY HAVE SUCCESSFULLY NEVER COMPLETED ONE RECALL REPAIR ON THAT AND THE CAR GOT SO OLD THAT THEY SAID THEY NO LONGER HAVE TO DO THE REPAIR BUT I CAN NOW PAY FOR THE OLD RECALL REPAIRS. THANKS PENSKE FORD WHO USE TO BE DREW FORD IN LA MESA CALIFORNIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073288February 16, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION WHILE PARKING THE CAR IN OUR GARAGE, THE CAR SUDDENLY ACCELERATED, JUMPED A 7 INCH STEP AND CRASHED INTO THE WALL. WHEN PUT IN REVERSE, THE CAR ACCELERATED BACKWARD WITH THE BRAKES APPLIED HARD. IT TOOK ABOUT 20 FEET TO STOP THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11066076January 31, 2018
POWER TRAIN
I HAVE A FORD C-MAX 2013, THE TRANSMISSION STARTED GRINDING AT JUST OVER 100K MILES. THE DEALER TOLD ME THIS WAS KNOWN ISSUE, BUT BEING OVER 100K MILES FORD WOULD NOT HELP. I OPENED A CASE WITH FORD AFTER FINDING OUT THAT UP TO 75% OF ALL C-CMAX HAVE THIS TRANSMISSION ISSUE. (SEE PDF EVIDENCE). ALSO FOUND THE FOLLOWING: HTTPS://WWW.CARS.COM/ARTICLES/2013-2014-FORD-FUSION-HYBRID-C-MAX-HYBRID-TRANSMISSION-ISSUE-1420684957170/ WHILE I UNDERSTAND BEING OUT OF WARRANTY, ITS UNFORTUNATE THAT THERE HAS NOT BEEN A RECALL OR NOTICE TO OWNERS. TRANSMISSION ON C-MAX ARE NOT CHEAP. I WOULD EVEN BE WILLING TO MEET FORD HALF WAY ON A REPAIR. THIS TRANSMISSION ISSUE HAS MADE ME SERIOUSLY QUESTION FORDS COMMITMENT TO ITS CUSTOMERS AND THE QUALITY OF ITS PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065533January 28, 2018
ELECTRICAL SYSTEM
THE 12-VOLT BATTERY WILL DIE WITHOUT WARNING OR REASON. NO LIGHTS LEFT ON, OR ANYTHING THAT MAY DRAIN THE BATTERY. THIS LEAVES YOU WITHOUT ACCESS TO YOUR CAR AS THERE ARE NO KEYS. PARKED THE CAR AT NIGHT, AND WOKE UP THE NEXT DAY TO A COMPLETELY DEAD CAR. AFTER GETTING A JUMP START, THE CAR WILL BE FINE FOR A MONTH OR TWO; BUT THEN HAVE THE SAME PROBLEM AGAIN. HAS HAPPENED AT LEAST 4 TIMES IN THE YEAR I HAVE OWNED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064444January 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061493January 9, 2018
POWER TRAIN
TRANSMISSION MAKES A LOUD WHINING SOUND WHEN WARMING UP AND IN GAS MODE. IT IS DIAGNOSED BY TECHNICIAN AS POSSIBLY THE TRANSMISSION BEARINGS, BUT WILL NOT KNOW UNTIL THEY DIS ASSEMBLE. QUOTED $7500 FOR A REPLACEMENT TRANSMISSION. THE CAR ONLY HAS 84,000 MILES. FORD WILL NOT WORK WITH ME ON THE PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060745January 5, 2018
SERVICE BRAKES
FORD CERTIFIED THE C-MAX AS BEING TOW-ABLE 4 WHEELS DOWN BEHIND A MOTORHOME. THEIR INSTRUCTIONS STATE THAT THE IGNITION SHOULD "OFF". IN THIS STATE THE BRAKES SHOULD NOT BE ACTIVE (UNPOWERED). THE PROBLEM IS THEY SPORADICALLY BECOME ACTIVE (POWERED) THEN RETURN TO INACTIVE FOR NO APPARENT REASON. WITH THIS HAPPENING THERE IS NO WAY TO PROPERLY SET A SUPPLEMENTAL BRAKING UNIT. SOMETIMES YOU ARE OVER BREAKING AND OTHER TIMES NOT BRAKING AT ALL. IT IS VERY DANGEROUS AND CAUSED ME BRAKE LOCKUP THREE TIMES ON A MAJOR HIGHWAY WHERE I COULD NOT PULL OVER. THIS EPISODE DESTROYED A BRAND NEW SET OF TIRES. FORD IS WELL AWARE OF THIS ISSUE BUT THEY REFUSE TO RECOGNIZE IT. I EVEN PAID A FORD DEALER TO UPGRADE MY FIRMWARE IN THE HOPE THAT WOULD FIX THE ISSUE. IT DID NOT! I ALSO REPLACED MY SUPPLEMENTAL BRAKE UNIT WITH ANOTHER BRAND WITH THE EXACT SAME RESULT. I DON'T BELIEVE THE SOLUTION IS REALLY THAT DIFFICULT, EITHER THE C-MAX BRAKES SHOULD BE ACTIVE OR INACTIVE WHEN THE IGNITION IS 'OFF' AND THE VEHICLE IS IN MOTION. BOUNCING BETWEEN THOSE STATES IS EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058297January 3, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD C-MAX HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN AND THE "STOP NOW PULL OVER" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND TOWED TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. *BF ** *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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