Ford C-Max Complaints

510 consumer complaints on file.

#11190308March 20, 2019
EQUIPMENT
TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH SIDE FORD (1312 N KELLER DR, EFFINGHAM, IL 62401, (217) 342-3929) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVIALABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184610March 6, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000(ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2018. AFTER CONTACTING THE DEALER (TUTTLE CLICK FORD, 9501 RESEARCH DR, IRVIN, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183781March 3, 2019
ELECTRICAL SYSTEM
HAVE A WARNING CHECK ENGINE LIGHT, IT'S A STOP SAFETY MESSAGE. CAME ON AND ORANGE ENGINE LIGHT CAME ON WITH IT. SEEMS FORD HAS A WIRE PROBLEM AT THE BATTERY, I UNDERSTAND IT MIGHT BE CAUSED BY A WIRE BECOMING BARE FROM RUBBING. IS THIS A RECALL??????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182405February 25, 2019
ELECTRICAL SYSTEM
FORD RECALLED THE CMAX CHARGING CORD (ELECTRIC) ON AUGUST 2ND, 2018. THIS RECALL WAS ISSUED BECAUSE OF FIRE DANGER. MY CORD SPECIFICALLY MELTED UNDER EXTREME HEAT AND COULD HAVE EASILY CREATED A FIRE IF THE LINE HAD NOT BEEN ON GFI. IT IS NOW 5 MONTHS LATER AND FORD STILL HAS NOT ISSUED REPLACEMENT CORDS FOR THIS RECALL. THE TIMELINE TO REPLACE THESE CORDS MUST BE ACCELERATED, IT'S UNACCEPTABLE TO ALLOW CHARGING CORDS TO BE USED FOR CHARGING THEIR CMAX VEHICLE. MANUFACTURER RECALL NUMBER18S24 NHTSA RECALL NUMBER18V592
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11182118February 23, 2019
ELECTRICAL SYSTEM
I WAS GOING TO BACK INTO MY DRIVEWAY. I PUT THE CAR IN REVERSE THEN ALL OF THE ELECTRICAL WENT HAYWIRE.EVERYTHING TURNED ON( WINDSHIELD WIPERS, RADIO, ALL THE LIGHTS. ETC.) THEN I PUT MY FOOT ON THE GAS TO GO IN REVERSE AND IT WENT FORWARD. THEN I TRIED TURNING THE CAR OFF AND IT WOULD NOT TURN OFF, SO I WAS STUCK IN THE MIDDLE OF THE STREET. I THEN MOVED THE STICK SHIFT BACK AND FORTH, PUT IT IN REVERSE AGAIN AND IT WENT A COUPLE OF FEET, THEN WOULDN'T MOVE ANYMORE. ALL THE ELECTRICAL COMPONENTS REMAINED ON, BUT I COULDN'T TURN THE CAR OFF. I THEN HAD IT TOWED TO THE CAR DEALERSHIP WITH ALL THE ELECTRICAL COMPONENTS STILL ON.THEY COULDN'T GET IT TURNED OFF EITHER. THEY HAVE IT THERE AND HAVE NO IDEA WHAT TO DO. NOW THEY CAN'T GET IT TURNED ON BECAUSE THE BATTERY DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182170February 23, 2019
ELECTRICAL SYSTEM
THE CAR IS COMPLETELY DEAD. NO LIGHTS AND WILL NOT START. THIS IS THE FORTH TIME AND THE DEALER DOES NOT KNOW HOW TO FIX THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182029February 22, 2019
POWER TRAIN, UNKNOWN OR OTHER
THE TRANSMISSION WENT OUT AND BASED ON RESEARCH FORD CLAIMED THE TRANSMISSION PROBLEM WAS FIXED FOR THE 2013 MODEL. FORD DOES NOT ACKNOWLEDGE ANY FURTHER TRANSMISSION PROBLEM BUT WHEN I CONTACTED THE CORPORATE OFFICE THEY DID NOT REFUSE TO REPLACE IT COMPLETELY WITHOUT COST.*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174863February 6, 2019
UNKNOWN OR OTHER
FORD ISSUED A RECALL IN AUGUST 2018 WITH STILL NO REMEDY AVAILABLE. THIS IS A LONG TIME AND I'D LIKE A FIX SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174867February 6, 2019
EQUIPMENT
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PARTS WERE NOT AVAILABLE. SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, 855-638-2136) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172398January 27, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE FORD C MAX COMES WITH THE SYNC SYSTEM THAT CONTROLS ALL OF THE CONSOLE SYSTEMS (RADIO, BACKUP CAMERA, HEAT/COLD, PHONE, NAVIGATION, AND USB PORTS). IN THE VEHICLE, THE SYNC SYSTEM HAS QUIT WORKING ON MULTIPLE OCCASIONS WHILE THE VEHICLE IS BEING OPERATED ON BOTH CITY STREETS AND HIGHWAYS. THIS CAUSES A DISTRACTION, AND EFFORT BY THE DRIVER TO REMEDY. ADDITIONALLY, THE SYNC CAUSES THE BACKUP CAMERA TO GO IN AND OUT, THUS CAUSING A BACKUP HAZARD. THE ISSUE HAS BEEN BROUGHT TO FORD'S SERVICE CENTER MULTIPLE TIMES, AND THE VEHICLE HAS BEEN IN THE FORD REPAIR SHOP MULTIPLE TIMES, AT LEAST FOUR (4) AND THE ISSUE HAS NOT BEEN REPAIRED. THE LAST TWO TIMES THAT HAVE REPLACED MAJOR COMPONENTS TO REMEDY THE SITUATION, BUT IT HAS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170728January 18, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CHARGING CORD OVERHEATED AND MELTED AT THE PLUG. RECALL IN PLACE ON THIS ITEM, BUT FORD SPECIFICALLY MENTIONS IN RECALL TO ENSURE CHARGING CORD IS PLUGGED IN TO DEDICATED AND UNDAMAGED/NON CORRODED OUTLET (IT WAS-UNTIL AFTER EVENT) AND NOT ATTACHED TO AN EXTENSION CORD (IT WAS NOT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165109January 8, 2019
POWER TRAIN
TRANSMISSION FAILED AT 99K. FORD SENT A LETTER A FEW MONTHS BEFORE I PURCHASED CAR FROM OWNER. I WAS NEVER NOTIFIED OF PROBLEM FIX IS $8100.00 CAR ISN'T WORTH THAT. CAR WAS MAINTAINED PERFECTLY BY BOTH OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165307January 5, 2019
ELECTRICAL SYSTEM
STEREO SYSTEM FAILS INTO AN UNRESPONSIVE STATE. THE RADIO WILL REMAIN ON AND EMIT SOUND EVEN WHEN CAR IS SHUT OFF. THIS PUTS A DRAINS THE BATTERY AND WILL MAKE IT IMPOSSIBLE TO START AFTER SITTING FOR A DAY OR TWO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161703December 15, 2018
STEERING
POWER STEERING COMPUTER MODULE WENT OUT WHILE BACKING OUT OF PARKING SPOT. LUCKILY NO CARS WERE PARKED NEXT TO ME AND NOBODY WAS WALKING IN THE LOT AS I LOST CONTROL OF THE STEERING. THIS CAR HAS 40,000 MILES ON IT. THIS ALSO HAPPENED AFTER DRIVING LESS THAN 100 MILES AFTER HAVING THE TRANSMISSION AND FRONT AXLE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161706December 15, 2018
FUEL/PROPULSION SYSTEM
ELECTRIC CHARGER MELTED AND STARTED A SMALL FIRE AT THE HOUSE OUTLET. IT MUST HAVE TRIPPED THE CIRCUIT BREAKER LUCKILY SAVING OUR HOME. FORD REFUSED TO ACCEPT RESPONSIBILITY WHEN IT HAPPENED TELLING ME IT WAS MY WIRING. NOW THERE IS A RECALL?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11161151December 13, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. I HAVE BEEN LATE TO WORK TWICE. AND TWO OF THE MORNINGS THE CAR DID START IT HAD BEEN ON THE BATTERY CHARGER OVERNIGHT. I WAS ABLE TO GET TO WORK THESE TWO MORNINGS, BUT 4 HOURS LATER WHEN I WENT OUT TO GO TO LUNCH THE BATTERY WAS DEAD AGAIN.I AM TYPING THIS ON MY LUNCH HOUR AS I SIT AT MY DESK. CAR IS DEAD AGAIN AND I CAN'T LEAVE. I READ ALL THE ISSUES OTHER OWNERS ARE HAVING THAT ARE JUST LIKE MINE AND DO NOT KNOW WHY FORD HAS REFUSED TO ISSUE A RECALL. I HAVE TO CARRY AROUND JUMPER CABLES AND A BATTERY CHARGER IN MY CAR AND HOPE SOMEONE COMES ALONG TO ASSIST ME. THIS CAR IS UNRELIABLE. THEN NOVEMBER 17 WHEN WE WERE IN BRANSON, MO FOR THANKSGIVING THE REAR TAILGATE LATCH FAILED. IT HAS NOT WORKED SINCE. I UNDERSTAND ANOTHER OF FORD'S ISSUES. WE HAVE ADJUSTED THE REAR BUMPER PADS PER FORD'S RECOMMENDATION FOR THAT ISSUE.IT DID NOT HELP. NOW I HAVE TO TAKE IT IN THE FORD DEALER ON 12/15 AND HAVE THAT REPLACED TO THE TUNE OF $358.00. HOW CAN THEY GET AWAY WITH ISSUES WITH NO ACCOUNTABILITY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161014December 12, 2018
ELECTRICAL SYSTEM
WHEN YOU TURN OFF THE ENGINE, THE RADIO STAYS ON. WHEN THE ENGINE IS RUNNING, YOU CANNOT TURN DOWN VOLUME, USE NAVIGATION, ADJUST TEMPERATURE, USE CRUISE CONTROL. IT BEGAN WHEN I WAS TURNING THE CAR OFF AFTER A SHORT DRIVE. THIS IS THE SECOND TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160591December 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C- MAX. WHILE DRIVING AND ACCELERATING, THE CONTACT HEARD AN ABNORMAL, HIGH PITCHED GRINDING NOISE COMING FROM THE VEHICLE. ALSO, "PLEASE PULL OVER SAFELY" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 111,211.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155970December 4, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155711December 3, 2018
ENGINE, POWER TRAIN
I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWICE WHILE ON THE FREEWAY AND I HAVE A SUDDEN LOSS OF POWER AND ACCELERATION. FORD SHOULD ISSUE THE RECALL TO THE C-MAX AS FOR THE "STOP SAFETLY NOW" ISSUE ON THEIR ELECTRIC VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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