Dodge Journey Complaints

5,556 consumer complaints on file.

#11310944February 23, 2020
AIR BAGS
MY DRIVERS SIDE AIRBAG LIGHT STARTED COMING ON. I LOOKED TO SEE IF THERE IS A RECALL. THERE IS. WHEN WILL I BE NOTIFIED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310506February 21, 2020
UNKNOWN OR OTHER
MY CAR STARTED SHAKING STOPPED ABRUPTLY THE MIDDLE OF THE ROAD AND I WAS ALMOST REAR ENDED. I FOUND OUT THAT THE PROBLEM WAS A 'CRANK SENSOR' I HAVE SINCE HAD IT REPAIRED BUT WANTED TO REPORT HOW DANGEROUS THIS IS. I DID SOME RESEARCH AND FOUND THAT THE SAME MAKE A YEAR HAD BEEN RECALLED DUE TO THIS ISSUE AND I WAS WONDERING WHY MY VIN # WAS NOT. CAN YOU HELP ME SO THAT THIS ISSUE WON'T HAPPEN AGAIN AND A REIMBURSEMENT HAD WELL,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310595February 21, 2020
POWER TRAIN
I BROUGHT MY VEHICLE TO A MECHANIC TODAY AND FOUND THAT THE PROBLEM I AM HAVING WITH THE TRANSMISSION LOSING POWER IS IDENTICAL TO RECALL S44. WHEN I STEP ON THE GAS I OFTEN INITIALLY LOSE POWER. IT ISN'T COMING UP AS MY VIN BEING INCLUDED IN THE RECALL, BUT I BELIEVE IT SHOULD BE. I SPOKE WITH CHRYSLER RECALL AND THEY OPENED CASE# 75725905 AND I HAVE AN APPOINTMENT SET UP FOR NEXT MONDAY AT 10:30 AT KOONS DEALER IN VIRGINIA TO HAVE IT LOOKED AT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310609February 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE CONSISTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TEST OF THE ELECTRICAL SYSTEMS WAS PERFORMED WITH NO FAILURE DETECTED. THE INDEPENDENT MECHANIC WAS ABLE TO START THE VEHICLE. THE CONTACT STATED THAT AN ONLINE SEARCH RESULT SHOWED A POSSIBLE CAUSE BEING RELATED TO THE VEHICLE SECURITY SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310631February 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STARTED TO VIBRATE ABNORMALLY WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE IGNITION COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. AFTER THE FAILURE WAS TAKEN TO A SECOND INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS LOW COMPRESSION ON CYLINDER NUMBER 2. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310667February 21, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FOR A A FEW YEARS NOW I HAVE DEALING WITH HORN HONKING ON ITS OWN. IN THE MIDDLE OF THE NIGHT, WHILE DRIVING, WHILE PARKED RANDOMLY. I'VE BEEN TRYING TO SOLVE THE ISSUE AND NOTHING WORKS. I READ LOTS OF COMPLAINT WITH THE SAME ISSUE ON DODGEFORUM.COM BUT AGAIN NO SOLUTION. ON 2/17/20 I NEARLY HAD A BAD ACCIDENT BECAUSE I DONT HAVE A HORN, I'VE BEEN TAKING OUT THE FUSE BECAUSE OF THE RANDOM HONKING WHILE DRIVING. THIS HAS HAPPENED TO ME MORE THAN ONCE ALMOST GETTING INTO ACCIDENTS BECAUSE IF HORN ISSUE. I COMMUTE 2 HOURS A DAY FOR WORK SOMETIMES MORE AND DO NOT FEEL SAFE USING CAR BUT HAVE NO CHOICE. FOR SO MANY YEARS NO SOLUTION TO PROBLEM BY DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310453February 20, 2020
ENGINE
ABOUT OCTOBER 2019, WHILE PULLING INTO A GAS STATION, MY 2013 DODGE JOURNEY JUST SHUT OFF. NO WARNINGS, NO LIGHTS WENT OFF TO INDICATE WHAT HAPPENED. I PUT IT IN PARK, PUSHED THE IGNITION BUTTON SO THAT THE CAR WAS ACTUALLY OFF, AND THEN RE-STARTED IT. IT STARTED WITH NO ISSUES, AND WAS FINE. THEN IN NOVEMBER OF 2019 MY CHECK ENGINE LIGHT CAME ON, I TOOK IT TO A LOCAL AUTO PARTS STORE AND HAD THEM RUN A DIAGNOSTIC ON IT, WHICH CAME BACK THAT THE CRANK SHAFT POSITION SENSOR NEED SOME ATTENTION. HOWEVER, THE NEXT DAY WHEN I STARTED MY CAR, THE CHECK ENGINE LIGHT WASN'T ON, AND IT STAYED OFF. THAT IS UNTIL TODAY, 2.20.2020. WHILE DRIVING DOWN A HIGHWAY, THE CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT TO THE AUTO STORE, HAD THEM RUN A TEST, WHICH CAME BACK AS THE CRANK SHAFT POSITION SENSOR AGAIN. MY CAR HASN'T STOPPED ON ME YET, AND I HOPE IT DOESN'T, AND I AM LOOKING TO GET THIS REPAIRED. HOWEVER, EVERY ONE I HAVE SEEN HAVING THE SAME ISSUE, STATES IT HAPPENS REPEATEDLY. I REALLY HOPE TO HAVE A RECALL ON THIS, AS IT APPEARS TO BE AN ISSUE WITH THE VEHICLE ITSELF AND NOT SOMETHING THE CONSUMERS SHOULD HAVE TO KEEP PAYING FOR! WE SHOULDN'T HAVE TO DRIVE IN FEAR EVERY TIME WE GET BEHIND THE WHEEL, ESPECIALLY WHEN WE HAVE CHILDREN RIDING IN OUR VEHICLES! PLEASE FIX THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309838February 18, 2020
STEERING
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SOUND IN THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME FIRM AND DIFFICULT TO MANEUVER. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING) WITH THE FAILURE. THE VEHICLE HAD NOT BEEN TAKEN TO BE SERVICED BY A DEALER OR A MECHANIC. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309845February 18, 2020
AIR BAGS, SEATS, UNKNOWN OR OTHER
THE HEADREST ON OUR 2010 DODGE JOURNEY POPPED OPEN AS WE WERE DRIVING DOWN I-20. NO ACCIDENT, NO BUMP IN THE ROAD, NO SUDDEN STOP... IT JUST SPRUNG OPEN AND SMACKED MY HUSBAND IN THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309869February 18, 2020
ELECTRICAL SYSTEM, STEERING
WHEN TURNING ONE DAY MY HORN HONKED BY ITSELF. I THOUGHT MY HAND SLIPPED AND ACCIDENTALLY HONKED THE HORN THEN A FEW DAYS LATER WHILE DRIVING STRAIGHT I HEARD IT AGAIN. IT HONKED TWICE BY ITSELF, CAUSING THE PERSON IN FRONT OF ME TO SLAM ON THEIR BRAKES AND ALMOST CAUSED A CRASH. THAT SAME DAY I HEARD IT WHILE THE VEHICLE WAS OFF. I WAS I SIDE AND MY HORN HONKED AT LEAST 15 TIMES BY ITSELF. I KNEW IT WASN'T MY KEYS BECAUSE MY KEY FOB HAD BEEN DISCONNECTED FROM MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309957February 18, 2020
ELECTRICAL SYSTEM
REAR PASSENGER SIDE WINDOW DOES NOT GO DOWN. ALL OTHER WINDOWS GO DOWN NORMALLY EXCEPT FOR ONE WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309588February 17, 2020
STEERING
WHEN TURNING TO THE LEFT THE POWER STEERING GOES OUT AND SOMETIMES COMES RIGHT BACK . IN WHICH ALL OF A SUDDEN THE CAR SNAPES TO THE LEFT VIOLENTLY. THIS HAPPEN ON THE HIGHWAY, AS WELL AS CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309347February 15, 2020
AIR BAGS
AIRBAG LIGHT IS ON AND STAY ON WHILE DRIVING AND MY MILEAGE ON MY CAR IS 68754
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309266February 14, 2020
SERVICE BRAKES
TO WHOM IT MAY CONCERN, I LEFT MY HOME AND WAS HEADING TO WORK WHEN SOMEONE RAN A STOP SIGN. I HAD TO SLAM ON MY BRAKES TO AVOID BEING T-BONED. THE BRAKES WORKED AT FIRST, THEN THE PEDDLE PULSED AND WENT TO THE FLOOR BOARD. I PULLED OVER AND LOOKED FOR BRAKE FLUID LEAKING UNDER THE VEHICLE. AFTER NOT SEEING ANY, I TRIED PUMPING THE BRAKES AND THE PEDDLE KIND OF STARTED WORKING AGAIN, BUT IF YOU KEEP PRESSURE ON THE PEDDLE, IT WILL GO TO THE FLOOR BOARD. WHEN YOU DRIVE IT, THE BRAKES BARLEY RESPOND FOR THE FIRST 1.5" TO 2" OF MOVEMENT, THEN MOST OF THE BRAKING IS IN THE NEXT 1" TO 1.5" OF MOVEMENT. AS YOU SIT AT A STOP APPLYING PRESSURE. THE PEDDLE WILL GO THE FLOOR BOARD. YOU CAN PUMP IT UP TO FIRM, WITH THE VEHICLE IN THE OFF POSITION, BUT AFTER YOU START IT, THE PEDDLE BECOMES SOFT AND AS STATED BEFORE, GOES TO THE FLOOR BOARD. 2 DIFFERENT DEALERSHIPS HAVE SAID THIS IS NORMAL, THE BRAKES DID NOT DO THIS BEFORE HAVING TO SLAM ON THEM. IT DOES NOT FEEL SAFE TO DRIVE. AFTER DOING SOME RESEARCH, IT SEEMS THAT THE 2018 DODGE JOURNEY IS ALREADY BEING RECALLED FOR A SIMILAR PROBLEM. THANK YOU FOR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308989February 13, 2020
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING THE ENTIRE BOARD FLASHED AND THEN VEHICLE ENGINE SEIZED AND THE VEHICLE STOPPED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ROD AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD BEEN SERVICED EARLIER BY THE DEALER OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE 2406 CRAIN HWY, BOWIE, MD 20716 (855) 822-3228. THE CONTACT SUSPECTED THE DEALER DID SUBPAR WORK THAT CAUSED THE ENGINE TO SHUT DOWN AND NEEDED REPLACEMENT THE CONTACT DID NOT GET HER VEHICLE BACK UNTIL THE END OF NOVEMBER 2019, THE VEHICLE ISSUE OF STOPPING OCCURRED IN 12/2019. THE MANUFACTURER GAVE THE CONTACT A CASE NUMBER BUT HAD NOT CALLED BACK WITH AN UPDATE. THE CONTACT WAS REFERRED TO THE FTC AND HER STATE'S ATTORNEY GENERAL'S OFFICE THE FAILURE MILEAGE WAS 61,226.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308704February 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY WIFE WAS DRIVING THE CAR AND IT SHUT OFF WHILE DRIVING. THE ENGINE AND ELECTRIC SYSTEM SHUT OFF AND SHE COULD NOT USE THE BRAKES. SHE HAD TO COAST TO A PARKING LOT AND THEN IT STARTED UP AGAIN. WE HAVE TAKEN IT INTO A MECHANIC AND THERE IS NO INFORMATION ON THE COMPUTER REGARDING WHAT HAPPENED. HE CANNOT DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308859February 12, 2020
VEHICLE SPEED CONTROL
WHILE DRIVING FROM SAN DIEGO TO DALLAS WITH CRUISE ENGAGED IT SUDDENLY STARTED TO ACCELERATE AND BECAME ERATIC SPEEDING UP AND SLOWING DOWN. ENGINE RPM FLUCTUATED AT SAME TIME. BRAKING DID NOT FULLY DISENGAGE THE SYSTEM. WHEN BRAKED TRANSMISSION WOULD NOT SHIFT AND HAD TO TURN SYSTEM OFF TO HALT ITS OPERATION. WORKS FINE AT TIMES THEN UNEXPECTEDLY DOES IT AGAIN. MAY BE CONNECTED TO OPERATION IN ELEVATION CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308422February 11, 2020
ELECTRICAL SYSTEM
INTERMITTENT STARTING ISSUES FOR THE PAST 3 YEARS. REPLACED THE STARTER TWICE WITHIN THAT TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308448February 11, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY THE VEHICLE DID NOT START WHEN CRANKED THE VEHICLE WAS NOT DIAGNOSED BY A DEALER THE CONSEQUENCE WAS UNABLE TO START THE VEHICLE SPORADICALLY THE CONTACT STATED THAT THE VEHICLE DID NOT START WHEN THE KEY WAS INSERTED IN THE IGNITION, THE CONTACT HAD REPLACED THE KEY FOB AND THE STARTER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308623February 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR KEEPS MISFIRING AND I REPLACED MY SPARK PLUGS AND COIL PACKS SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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