Dodge Journey Complaints

5,556 consumer complaints on file.

#11432436September 10, 2021
SEATS
Headrest randomly deployed. No accidents nor apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432541September 10, 2021
SEATS
I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can’t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432368September 9, 2021
AIR BAGS
My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432108September 8, 2021
ELECTRICAL SYSTEM
Throttle computer system. Vehicle would shut down while driving. Skid control turned off. No acceleration or wheel control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431848September 6, 2021
Tether, Lower Anchor (on car seat or vehicle), Chest Clip, Buckle, Harness, Carry Handle, Shell, Base
Buckle; harness:clip broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431638September 3, 2021
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
when I purchased the car many problems did occur: Car does has A) Gas problem ( like air inside...car stop working etc...) B) Car has new battery ( in my 1st year) but it does not start C) Car computer was wipe it out( Virus ??) D) And the major: Car has HYDROLIC PROBLEM ( Transmission, Power train and Gas issue)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430978August 30, 2021
SERVICE BRAKES
The contact owns a 2012 Dodge Journey. The contact stated while driving 20 MPH, the brakes locked up. The brakes, traction control, and ABS warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the ABS module needed to be replaced. The contact was informed that the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431082August 30, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
My car has many electrical problems, the power steering and today the engine burned out, I almost killed myself because the brakes did not respond to me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430822August 28, 2021
ENGINE, FUEL/PROPULSION SYSTEM
Car struggles to gain power when accelerating. Will do small kicks when accelerating and struggle then will automatically kick off and speed up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430583August 26, 2021
SEATS
The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430675August 26, 2021
STEERING, SERVICE BRAKES, ENGINE
While driving the steering wheel locked up and the brakes stopped working, the engine was still running. Breaks were extremely hard to press and was not able to turn the steering wheel at all. Was able to coast to a stop and place the car in park. Once I stopped I placed the car in park, turned off the car and restarted it and worked fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430325August 24, 2021
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Drove to the park, parked the car. Went for a walk, came back 20 minutes later, car would not start. Turn the key, no sound, all dash light come one, car will not crank, no sound at all. towed the car to my house, and charged battery for a full day. Car same issue, will not crank, no noise. I turn the key to on, press on the brake and move to neutral, and car still no start. I use the remote starter, and car just clicks a few times and does not start. Basically turning the key to start, lights come on as usual, then no noise no crank no start. this is third day of trying to start this car, never had issues with it for over a year, and never with starting car. No warnings at all, no lights on to show anything bad before this, and no warning after it happened, scanner show no faulty codes detected. From the park waited to be towed and got home after 10 PM, safety, it got dark, it rained and unreliable to just not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430188August 23, 2021
AIR BAGS
The contact owned a 2017 Dodge Journey. The contact stated while driving 20 mph, when she rear-ended another vehicle. The air bags did not deploy. The contact stated she hit the steering wheel due to the impact and had chest pains later that night and the following day sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to towing lot. A dealer was not contacted. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 78,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11429884August 20, 2021
STEERING
On Monday, August 16, 2021, I was driving towards a busy intersection when my steering wheel was all of a sudden unable to turn in either direction. I stopped the vehicle before merging on the busy intersection, which my next destination was I-80. My safety was very much at risk due to this as if it would have failed on I-80, myself or my children could have been severely injured as well as other drivers. I had the vehicle towed to a local dealership (Greenway Motors) and they inspected the vehicle and initially found that the power steering pump was broken and there was metal debris that would need to be flushed but that when they start the repair, more than likely the debris would also be in the steering gears. They said the vehicle was no longer under a warranty for this issue. Based on their inspection, the cost they stated for the repair I could not afford so I contacted an auto repair shop locally (Ewerts). I had the vehicle towed to that location on Tuesday, August 17, 2021. Ewerts informed me that when replacing the power steering pump and flushing the lines, they did find metal debris also in the steering gears. The vehicle is currently still in repair at Ewerts. The estimated repair cost is now roughly $1,600.00 There were no warning lights or messages on the vehicle prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429385August 17, 2021
ENGINE
I noticed that my heater hose looked like it had some crusted coolant around the Tee joint. I looked closer and realized that the Tee joint appeared to be cracked on both bottom left and right side of the joint. I literally just grabbed it and it fell apart. I started to do my research and this happend to be a common problem that owners of dodge journeys are having because the factory Tee joint is made of plastic and is not made to with stand the heat. I went to an Auto Parts store and was informed that this part has not been released for aftermarket sale. So I called the dodge dealership and was told that I can not just buy the Tee joint. I have to buy the entire assembly with is around $200. I researched how much it would cost for part and labor if I didn't change it my self and that would cost $600. This is a Factory issuse so it should not be on the buyer's to have to change this part. It is a safety issuse because I have read that when people have had this issue while driving in the past that the car started overheating out of nowhere and clouds of white smoke poured out of the engine. This could obstruct the drivers view and cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429471August 17, 2021
TIRES
I was driving in morning traffic on one of the main streets in my area. My tire suddenly blew out, in the moment after it happened, it felt like my steering wheel locked up. After a few seconds the steering wheel was able to be steered again, and I was able to steer off to the side of the road to get out of traffic. My car is currently still at the dealership. Below I have uploaded some of the communication with dealership (a service advisor) via text. Tire information that I have: Nexen N Priz RH7 225/55R19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429476August 17, 2021
SEATS
While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428905August 12, 2021
SERVICE BRAKES
WHILE PARKING CAR AND ENGAGING "THE PARKING BRAKE,} THE BRAKE POPPED AND A ROUND SILVER LOOKING ITEM POPPED OUT FROM UNDER THE BRAKE PEDAL AND LANDED ON THE FLOOR BOARD. TRYING TO ENGAGE THE PARKING BRAKE BECAME USELESS AS THE PETAL JUST STATED ENGAGED AND WHEN TOUGHED IT CAME UP TO THE PARKING BRAKE RELEASE PLACE, IF THE PETAL WAS TOUCHED IT WOULD FALL BACK TO THE ENGAGED LOOKING. WHEN DRIVING I DID NOT NOTICE ANY BURNING SMELL WHICH TOLD ME THAT THE EMERGENCY WAS NOT ENGAGED EVEN TOUGH THE BRAKE LIGHT WAS ON. AT HOME I CHECKED UNDER THE CAR AND FOUND THAT BACK AND FORTH. THE BRAKE CABLE WAS LOOSE AND MOVEABLE. LOOKING AT THE ROUND PIECE THAT FELL OFF IT APPEARS TO BE WHERE THE CABLE WAS TETHERED TO AND THIS WOULD BE PLACED IN THE BRAKE PETAL. THE CABLE APPEARS TO HAVE SEVERED AT THE ROUND PIECE(CONNECTOR) MAKING THE EMERGENCY BRAKE INOPERABLE. THERE DOES NOT APPEAR TO BE ANY RUST BUT JUST SEVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428856August 12, 2021
SERVICE BRAKES
Antilock break system ABS wiring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428563August 10, 2021
AIR BAGS
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the seat air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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