Dodge Journey Complaints

5,556 consumer complaints on file.

#11449252January 28, 2022
ENGINE
I was told by Bob Steele Chevrolet that the oil change housing is a known problem and cracking which causes oil leakage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448971January 26, 2022
ELECTRICAL SYSTEM
The battery and alternator were replaced and ever since have had issues with the electrical issues. Check engine light randomly comes on, voltage lightning bolt will appear and car will not turn over, battery light has come on while driving. I have been stuck at the store and car has no power. Lights will go off and it will appear to be functioning fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449043January 26, 2022
AIR BAGS, ELECTRICAL SYSTEM
UNKNOWN but airbag light will not go off and everything possible has been looked at and was told that with the light on on the dash, the airbag will not deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449055January 26, 2022
AIR BAGS
Drivers headrest airbag deployed while driving injuring my head and neck.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11448435January 22, 2022
STEERING
Powering steering went out again for the 4th time. Had to have car towed to repair shop again 1/21/22. Will upload 4th receipt when repair is done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447173January 12, 2022
UNKNOWN OR OTHER
my daughter bought a 2016 Dodge Journey SXT new from the dealership. The following have been replaced: Head, Camshaft, four times position sensor A&B & the Radiator Fin Neck. That was $2000. that didn't fix all of the problems so it went to the Dealership. They swore to my daughter & husband that it was the Camshaft sensor failing, wiring harness failing, it had a break in a wire and 1 sensor had a high resistance and another sensor had NO resistance. They quoted us $1750. and that it would fix the problem. Now after 3 weeks they say that wasn't the problem and that it was going to cost another couple of thousands of dollars. There was a important safety recall for 2016 Dodge Journeys on the crankshaft sensor &/or camshaft electrical connector terminal, which says it could cause a crash from the engine stalling while driving. They say it was certain Dodge Journey, Jeep Compass & Jeep Patriot. Vehicles manufactured May 9, 2016 to July 15, 2016 that was a Manufacturer Recall S89(Also, NHTSA safety recall # 16V907000 crankshaft or camshaft sensor, causing engine to stall) I've seen other people with the same problem. Not to mention the dealership is now saying there's a part they need and have no way of getting. WOW so we owe them almost 2K and they really don't know what the problem is. My daughter is a single mother of 2 and can't not have a car. She still makes payments on the Journey the dealership has. How can a business cover one vehicle for the same issue another is having??? That's total crap!! Either fix it under the recall for free or get her out of the vehicle without going upside down... Why should someone have to argue when you know that this problem exists??? It's hard enough these days & dealerships don't care they just want to blame you for the problem and continue to rack up for fixing something that should be covered, & that you cant get a part that the car needs? That one still stumps me, how can you not get a part for your own product?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447010January 11, 2022
SEATS
Passenger side head rest popped out while driving. When it popped there was also a loud noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446588January 7, 2022
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. This is what code scan report says. Engine and Transmission are P0420 Catalyst Efficiency (Bank1), OBDll Codes ($03) is Catalyst System Efficiency Below Threshold Bank 1. The Airbag is U0172 Lost Commuication w/Left Side Satellite Accelerator Sensor 1- Stored. The Door Module- Front Right (DMFR) is B16A5 Passenger Window Switch Backlighting Circuit High-Stored. Not sure exactly what these all mean but I think the Power Locks are a safety issue along with the Airbags. The power locks don't lock after driving it like they used to after driving so many feet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445927January 3, 2022
SEATS
Both front seat headrests have "deployed" or popped open on their own for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445950January 3, 2022
ENGINE
@roughly 87500 miles p0302 error with check engine light and slight vibration felt. Replaced all plugs + all coils no effect. additional research found known flaw in earlier years ref: service bulletin and extended warranty (X56) - 3.6L Left Cylinder Head - Select 2011 -2013 Vehicle. Called car manufacturer they referred to dealer saying warranty not extended for 15 year. Dealer states still known issue but cant help roughly 3800 out of pocket to fix. or we can contact FCA to beg them to fix. FCA referred back to dealer. You are my next step.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445685December 31, 2021
ELECTRICAL SYSTEM
When I go to start ITIT's sometimes shut itself off or just doesn't wanna start all the way And the killing mission seem to be loose I can wiggle it around power in then we'll around and get nothing at all Ignition seems to we have an issues and sometimes when I have started and I'm driving it all of sudden cuts off and dies just turns off just out of no where While I'm driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445107December 27, 2021
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRICAL SYSTEM
I had the Cruise Control recall done on my vehicle in 2018, but it never really fixed the issue. I wasn't aware there was only a 2 year warranty on the work done, and that would have put it in 202 when everything was pretty much closed down. I contacted Dodge and they said there was nothing they could do about it. I know another recall was R61 / NHTSA 15V-675 ABS Ground Wiring issue which got "fixed." Now, I am having an ABS, Skid Control, Brake light issue. I took my car to the shop and they are charging me $180 just to find out the issue. I received a call from the mechanic and he proceeded to tell me the parts needed are on backorder and may be available in March 2022, which will cost close to $2k to repair. I was also advised by the mechanic this is a common issue across Dodge, Crystler Jeep. If that is the case, which it seems to be since I have been looking online and there have been a lot of complaints, why is this not a recall? Why, if dodge messed up when producing vehicles between certain years, do the consumers have to pay to get this fixed? I don't think it is right and I think if Dodge isn't going to take responsibility and issue a recall on this then there needs to be a Class Action Suit against Dodge. I intend to start doing some legal research to find out what the process is to do this. I can't believe a dealership can charge someone $180 to run a diagnostics on the vehicle when they know what the issue is, since it is common, plus being able to charge almost $2k to repair. The issue is with the ABS pump and module, and this has to be done at the dealership since it is electrical and needs to be hooked up to the computer to calibrate or what ever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445133December 27, 2021
SEATS
Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444685December 22, 2021
SEATS
The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444534December 21, 2021
AIR BAGS
Driver headrest deployed while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444489December 20, 2021
POWER TRAIN
The differential and the viscous coupler is what I'm having to replace now cause it is bad. The car is not that old and I'm going to have to spend around $3,500 to fix both of these parts. We could have been killed if we were driving the car, it would have locked up and caused an accident. Yes, the dealer said that it could lock up on us and damage other parts causing an accident. No, it hasn't been inspected by the manufacturer, police, insurance representatives or others. No, there were not signs and warnings lamps prior to the failure. We took it to the dealer on November 18th and have yet to get it back. We called Chrysler and opened a case. They told us that the only thing they could do is to expedite the part and the dealer has the other one. Chrysler is expediting the differential, the dealer was to get the part on December 9th. The part still isn't here. I have called Chrysler several times and nothing is being done. Today I called and Chrysler is blaming the dealer for telling them they got the part when they didn't get it. Then, Chrysler was trying to blame the shipping carrier with is UPS. I think these parts the differential and the viscous coupler should be recall before someone get killed. Chrysler has known about these parts since 2013 and they haven't done anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444206December 17, 2021
SEATS
I noticed today that the front passenger headrest popped apart, or deployed. I am not sure exactly what to call it. I had no front seat passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444026December 16, 2021
AIR BAGS, SERVICE BRAKES
The contact owned a 2015 Dodge Journey. The contact stated that while her daughter was driving at 25 MPH, the vehicle wheels inadvertently locked. The contact daughter depressed the brake and the vehicle slid in the neighbor's yard and crashed into a tree. There were no warning lights illuminated. The air bags failed to deploy. The contact's daughter sustained whiplash, upper chest pain, upper back pain and neck pain. The contact transported her daughter to the hospital, where it was diagnosed that she had sustained soft tissue injuries and muscle strain. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 130,000. The contact did not have the VIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11443891December 15, 2021
AIR BAGS
Head on Collison with light pole high speed the no airbags deployed. Vehicle was towed to tow yard is awaiting insurance to estimate damages.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11443835December 14, 2021
ENGINE
Engine shuts off without warning. Driving and all of sudden, engine stops, drop vehicle in neutral and push start and it starts right back. I have been on curvy road, going up steep hill and also on perfectly level road, makes no difference, happens without warning. Dangerous because on hill started rolling back...can't steer on curvy road unless engine running...please check into this before I or someone else gets hurt or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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