Dodge Journey Complaints

5,556 consumer complaints on file.

#10460506June 4, 2012
ENGINE
TL* THE CONTACT OWNS 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO STOP ON THE SHOULDER OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE HAPPENED THREE TIMES INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 06/21/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460567June 4, 2012
WHEELS, TIRES
ON APRIL 28, 2009 I HAVE A TIRE FAILURE WHILE DRIVING AN A WELL MAINTAINED PAVED HIGHWAY. SPECIFICALLY, I HAD A SIDEWALL FAILURE ON MY RIGHT REAR TIRE. UPON EXAMINATION OF THE TIRE I FOUND A "V" SHAPED FAILURE IN THE SIDEWALL OF ABOUT ONE HALF INCH. CLOSER EXAMINATION REVEALED THAT THE CHORDS IN THE TIRE WERE FRAYED AS OPPOSED TO BEING CUT CLEANLY. DURING THE FIRST WEEK OF APRIL 2011, I EXPERIENCED ANOTHER SIDEWALL FAILURE WITH THE SAME "V" SHAPED BREAK WHILE TRAVELING ON A WELL MAINTAINED PAVED HIGHWAY. I DECIDED AT THAT TIME TO REPLACE ALL FOUR TIRES WITH OME TIRES AND I KEPT THE REMAINING THREE GOOD TIRES. IN FEBRUARY, 2012, I EXPERIENCED A THIRD SIDEWALL FAILURE WITH THE SAME "V" SHAPED RUPTURE IN THE SIDEWALL OF THE LEFT FRONT TIRE. MY MILEAGE AT THIS TIME WAS APPROXIMATELY 40500. THE REPLACEMENT TIRE THAT WAS INSTALLED WAS FROM THE ORIGINAL OME TIRES THAT I HAD KEPT WHEN I REPLACED AFTER THE SECOND FAILURE. APPROXIMATELY 3 MONTHS LATER THAT REPLACEMENT TIRE DEVELOPED A BULGE ON THE OUTSIDE TREAD AREA OF APPROXIMATELY 12" LONG BY 2" WIDE. I THEN REPLACED ALL FOURS AGAIN WITH ANOTHER BRAND. THE OME TIRES ORIGINALLY ON MY VEHICLE AND THE FIRST SET OF REPLACEMENT TIRES WERE: KUMHO 225/55R BW KH16 99T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460264June 1, 2012
SERVICE BRAKES
THE CENTER FOR AUTO SAFETY ISSUED A RELEASE IN AUG. 2011 REGARDING BRAKE PROBLEMS WITH 2009 DODGE JOURNEYS. I HAD BRAKE PROBLEMS IN NOV. 2011. I CONTACTED THE BOB FRENSLEY CHRYSLER DEALERSHIP TO INQUIRE ABOUT BRAKE WARRANTY AND WAS NOT TOLD ANYTHING ABOUT THE PROBLEMS WITH 2009 DODGE JOURNEY BRAKES. THE RELEASE IN AUG. 2011 SAYS CHRYSLER HAD WORKED OUT A DEDUCTIBLE PLAN WHERE ANY BRAKE WORK ON DODGE JOURNEY WITH MILEAGE BETWEEN 24,000 AND 36,000 WOULD NOT COST THE CUSTOMER MORE THAN A $100 DEDUCTIBLE. I WAS NOT INFORMED OF THIS WHEN I CALLED THE DEALERSHIP AND DECIDED TO GET THE BRAKE WORK COMPLETED AT BUDGET BRAKES CLOSER TO MY RESIDENCE. I FEEL I SHOULD HAVE BEEN INFORMED OF THIS DEDUCTIBLE PROGRAM CHRYSLER HAD IMPLEMENTED ACCORDING TO THE CENTER FOR AUTO SAFETY RELEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460125May 31, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER TWICE FOR THE FAILURE. THE WIND MODULE WAS REPLACED ONCE BUT THE FAILURE WAS NOT CORRECTED. THE DEALER RECENTLY PLACED THE WIND MODULE WIRES AND THE ENGINE STARTED BUT THE CONTACT BELIEVED THAT THE FAILURE COULD RECUR. THE FAILURE MILEAGE WAS 47,700 AND THE CURRENT MILEAGE WAS 47,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460086May 30, 2012
SERVICE BRAKES
PROBLEM DESCRIPTION: PURCHASED NEW 2/26/11 - ON 5/25/12 THE VEHICLE HAD 11764 ACTUAL MILES. HEARD SQUEALING NOISE WHEN APPLYING BRAKES - TOOK TO DEALERSHIP AND REAR ROTORS WARPED AND REAR PADS NOISY. DEALERSHIP REPLACED REAR ROTORS AND PADS. PICKED UP VEHICLE AFTERNOON OF 5/25/12. DROVE VEHICLE HOME AND HAVE ONLY DRIVEN VEHICLE YESTERDAY 5/29/12 AND TODAY 5/30/12 TO WORK AND, AGAIN, THE SQUEALING HAS OCCURRED ON MY WAY HOME (5/30/12). CALLED THE SERVICE MANAGER IMMEDIATELY AND REPORTED. AM TAKING INTO DEALERSHIP FIRST THING IN MORNING AGAIN (5/31/12). [*ALSO PLEASE NOTE THAT ON 01/13/12 I HAD A FLUID LEAK UNDER LEFT FRONT OF VEHICLE AND THE VEHICLE WAS INSPECTED BY THE DEALERSHIP WHERE PURCHASED AND THE DEALERSHIP HAD TO REPLACE A LEFT AXLESHAFT SEAL WHICH THEY STATED WAS A DEFECT.] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460094May 30, 2012
SERVICE BRAKES
I HAD MAJOR PULSATING / VIBRATING WHEN BRAKING ON MY 2010 DODGE JOURNEY AFTER ONLY 16K. I DISCOVERED THIS IS A COMMON PROBLEM, THERE ARE MANY COMPLAINTS AND EVEN A FEW CLASS ACTION LAWSUITS ALLEGING THE BRAKE WERE UNDER ENGINEERED / UNDER SIZED FOR THIS CAR, AT LEAST ON THE 2009 & 2010 MODELS. I WAS PLEASED TO LEARN THAT CHRYSLER EXTENDED THE WARRANTY (ACKNOWLEDGING THE PROBLEM) ON THE BRAKES FOR THESE VEHICLES, BUT WAS NOT PLEASED TO FIND OUT THAT 1) THEY WANT YOU TO PAY A $50 OR $100 "DEDUCTIBLE" TO FIX THE PROBLEM (THAT THEY ACKNOWLEDGED BY EXTENDING THE WARRANTY) 2) THE WARRANTY IS ONLY EXTENDED TO 36K MILES AND 3) THAT THE WARRANTY ONLY APPLIES TO THE FRONT BRAKES AND MY REAR BRAKES WERE ALSO WARPED, WHICH I ARGUE IS THE RESULT OF THE FRONT BRAKES BEING UNDERSIZED IN THE FIRST PLACE...HOW ELSE DO YOU EXPLAIN WARPED FRONT AND REAR ROTORS ON A VEHICLE ONLY 1 YR OLD AND ONLY 16K MILES? I PAID THE $50 DEDUCTIBLE FOR THE FRONT BRAKES, PLUS $199 + TAX (REAR BRAKES) TO GET BACK ON THE ROAD, AND PROMPTLY CALLED CHRYSLER CUSTOMER SERVICE TO PITCH A FIT AND LET THEM KNOW WHAT I THOUGH ABOUT HAVING TO PAY ONE CENT OUT OF MY POCKET FOR A PROBLEM THAT IS WELL DOCUMENTED AND THEY ACKNOWLEDGED (BY EXTENDING THE WARRANTY). I EVENTUALLY RECEIVED A FULL REIMBURSEMENT FROM CHRYSLER FOR THE FULL AMOUNT I PAID, INCLUDING THEIR $50 "DEDUCTIBLE". I WAS VERY HAPPY WITH THIS RESOLUTION, BUT STILL DISAPPOINTED THAT I HAD TO EVEN PAY OUT OF POCKET AND INITIATE THE COMPLAINT IN THE FIRST PLACE TO GET REIMBURSED, WHEN THEY ARE FULLY AWARE OF THE ISSUE. FAST FORWARD LESS THAN 1 YEAR LATER AND ABOUT 14K MILES LATER EXACT SAME PROBLEM. UNACCEPTABLE. I NOW HAVE TO GO THROUGH THIS AGAIN, AND I AM NOT HAPPY. CHRYSLER SHOULD ISSUE A RECALL AND REPLACE THE BRAKES ON THESE VEHICLES! THIS IS A SAFETY ISSUE. ENOUGH WITH THE HALF @$$ ATTEMPT OF "EXTENDING WARRANTIES" AND "DEDUCTIBLES". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459746May 26, 2012
SERVICE BRAKES
INEFFECTIVE BRAKES ON THE JOURNEY. THEY WEAR VERY QUICKLY, SHAKE THE ENTIRE VEHICLE WHEN STOPPING. I PURCHASED THE VEHICLE WITH 38,000 MILES, NOW HAS 65,000 AND I HAVE PUT BRAKE PADS ON THE VEHICLE 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458634May 16, 2012
SERVICE BRAKES
NTHSA, GOOD MORNING, I HAVE BEEN EXPERIENCING CONCERNS REGARDING THE BRAKING SYSTEM ON MY 2010 DODGE JOURNEY. WHEN DRIVING AT SPEEDS OVER 55 MPH ON THE HIGHWAY AND HAVING TO APPLY THE BRAKES THE STEERING WHEEL BEGIN TO SHAKE BACK AND FORTH AND THIS IS SOMEWHAT ALARMING TO BOTH ME AND MY WIFE. I HAVE HAD MANY VEHICLES IN THE PAST AND I HAVE NOT EVER EXPERIENCED THIS BEFORE. IS THERE A RECALL ON THE BRAKING SYSTEM OR SHOULD WE BE ALARMED AND MORE IMPORTANTLY WHAT SHOULD BE DONE? CONTACT DODGE AND FILE A COMPLAINT OR ASK THEM IF THEIR IS A RECALL ON THE BRAKING SYSTEM? PLEASE ASSIST? SINCERELY, MR. FREDERICK ROTT MSGT RETIRED USMC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458727May 16, 2012
SERVICE BRAKES
1/10/11 BROUGHT VEHICLE IN FOR STANDARD OLF CHANGE AND TIRE ROTATION (MILEAGE: 18,399). SAN DIEGO RANCHO DEALERSHIP ADVISED FRONT BRAKES AND ROTORS NEEDED TO BE REPLACED. I DILIGENTLY RESEARCHED BRAKE PROBLEMS ON 2009 JOURNEY AND FILED A COMPLAINT WITH CHRYSLER CORPORATE. PAID $50.00 DEDUCTIBLE FOR FRONT BRAKES. 5/12/12 BROUGHT VEHICLE IN FOR STANDARD OLF CHANGE AND TIRE ROTATION (MILEAGE 27,154) AGAIN, SAN DIEGO RANCH DEALERSHIP ADVISED REAR BRAKES PAD NEEDED TO BE REPLACED AS WELL AS TURNING THE ROTORS - QUOTE GIVEN OF $305.00. DID MY DILIGENT RESEARCH AND WILL CONTACT CHRYSLER FOR RESOLUTION. CORPORATE IS AWARE OF THE FAULTY DESIGN IN THIS MODEL. NOTED ON COMPLAINT DATED 3/21/12 (REDFORD, MI) CORPORATE AUTHORIZED REAR BRAKE REPLACEMENT FOR DEDUCTIBLE COST OF $100.00 (CORPORATE PHONE TO FILE COMPLAIN - 800-992-1997.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458601May 15, 2012
SERVICE BRAKES, POWER TRAIN, STEERING
SINCE I BROUGHT MY JOURNEY I HAD TO GET MY BRAKES REPLACED SEVERAL TIME & ROTORS REPLACE, TRANSMISSION SEALANT LEAK AND RECENTLY WHEN I WAS DRIVING TO WORK MY TIRE PRESSURE LIGHT CAME ON AND WITHIN MINUTES MY TIRE WAS ALMOST FLAT. I WAS ABLE TO JUST MAKE IT TO A GAS STATION AND WENT TO FILL UP MY TIRE AND MY VALVE STEM WENT ALL THE WAY IN AND MY TIRE WENT TOTALLY FLAT AND LOST ALL PRESSURE. MY CAR HAD TO BE TOWED AND ENDED UP SPENDING $300 TO GET MY FRONT PASSENGER AND REAR PASSENGER SIDE VALVE STEMS REPLACED. THE SERVICE GUY AGREED THAT IT WAS UNSAFE AND I COULD OF EASILY SPUN OUT IF I LOST ALL TIRE PRESSURE RIGHT AWAY. I HAVE 2 KIDS AND I FEEL UNSAFE TO DRIVE WITH MY CHILDREN IN THE CAR. ON TOP OF THESE ISSUES MY STEERING WHEEL CONTINUE TO SHAKE BUT I HAD IT IN TO THE SERVICE DEPARTMENT A NUMBER OF TIMES AND THEY SAID EVERYTHING IS OK. ONE OF THE INSTANCES THEY SAID THE SHAKING WAS BECAUSE OF MY ROUTERS AND RESURFACED THEM TWICE. PLEASE HELP ME. I DON'T KNOW OF MY OPTIONS BUT I AM CONCERNED FOR ME AND MY FAMILY'S SAFETY WITH THIS CAR. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458290May 14, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BATTERY, ALTERNATOR AND THE STARTER FAILED. THE BATTERY NEEDED TO BE RECHARGED APPROXIMATELY THREE TIMES PER WEEK. THE CONTACT STATED THAT IF THE VEHICLE WOULD SIT AN HOUR AFTER THE RECHARGE AND NOT STARTED, THE FAILURE WOULD RECUR. THE BATTERY WAS ONLY SIX MONTHS OLD. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THE POWER DISTRIBUTION CENTER WOULD NEED REPLACING, BUT THE PARTS NEEDED FOR THE REPAIR WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458293May 14, 2012
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM:IGNITION
ENGINE FAILS TO START. WHEN I TURN ON THE KEY NOTHING HAPPENS. AFTER SEVERAL TURN OF THE KEYS FINALLY THERE IS IGNITION. LAST NIGHT AS MY WIFE WAS DRIVING HOME THE CAR DIES OUT AND SHE LOST HYDRALICS, SO THE BRAKES DIDN'T WORK AND SHE IS LUCKY THAT SHE DID NOT CRASH AND KILL HERSELF OR SOMEONE ELSE. I HAVE HAD THE CAR IN FOR CALLIPER AND BRAKE REPLACEMENT FOR BOTH THE FRONT 22,000 MILES AND REAR 28,000. THE IGNITION STARTING PROBLEM 3 TIMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458498May 14, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING AT 830PM AND HAD AT LEAST 120 MILES ON THE SAME ROAD AND SET THE CRUISE CONTROL TO 68MPH, THE LEGAL SPEED WAS 65MPH AND THERE WAS LIGHT TRAFFIC. AS MY CAR APPROACHED A SMALL HILLY INCLINE, IT FAILED TO MAINTAIN THE 68MPH, DROPPING TO 60MPH, AND THEN UPON REACHING "THE TOP" IT ACCELERATED RAPIDLY REACHING HIGH RPMS ROUGHLY 5500 6000 AND OVER COMPENSATING TO AS MUCH AS 77 BEFORE SLOWING DOWN TO THE PRESET SPEED. AFTER DOING THIS 3 MORE TIMES, I PULLED OVER TURNED OFF THE CAR AND STARTED IT UP, HOPING IT MAY JUST BE A QUICK FIX. IT ONCE AGAIN DID IT AND I REFRAINED FROM USING THE CRUISE CONTROL FOR THE REMAINDER OF MY TRIP. ON MY WAY BACK, I ONCE AGAIN TRIED THE CRUISE CONTROL AGAIN AND SAW THE SAME RESULTS. UPON RETURNING HOME I CALLED MY DEALER AND THEY TOLD ME THEY WOULD LOOK AT IT AT MY NEXT APPOINTMENT WHICH WAS 10 DAYS LATER. 2 DAYS PRIOR TO ME BRINGING IN THE CAR, I TRIED IT FOR A THIRD TIME, THIS TIME SET AT 45MPH, SAME AS LEGAL SPEED LIMIT, WHILE CONTINUING UP FROM A PARKWAY ONTO A BRIDGE ENTRANCE, THE CAR DID IT AGAIN AND NEARLY SENT ME FLYING INTO THE BACK OF A TRUCK BUT I WAS ABLE TO BREAK FAST ENOUGH TO SLOW DOWN AND DO A MINOR SWERVE WITHIN MY LANE TO AVOID IT. THIS WAS IMMEDIATELY FOLLOWED BY A LOW ENGINE COOLANT WARNING AND I PULLED OVER AS SOON AS POSSIBLE. THE COOLANT RESERVOIR WAS WELL ABOVE THE MINIMUM LEVEL, HOWEVER HAD ORANGE COOLANT ON TOP OF IT. I CLEANED UP WHAT I COULD AND DID BELOW SPEED LIMIT HOME. THIS WAS MY SECOND ISSUE WITH THE COOLANT WARNING, AT 1150 MILES I BROUGHT IT IN AND THE DEALER FOUND NO CODES THAT IT EVEN OCCURRED AND THEREFORE DID NOT FIX A THING. UPON DROPPING OFF MY VEHICLE, THEY DID NOT SEEM AT ALL CONCERNED AND THOUGHT I WAS MAKING IT UP. I DO NOT FEEL SAFE IN MY OWN CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458216May 12, 2012
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THE CLOCK KEEPS LOOSING TIME AND GETTING BEHIND. I HAVE TAKEN IT BACK MULTIPLE TIMES TO THE DEALER FOR THIS PROBLEM. ALSO I HAVE TAKEN IT BACK TO THE DEALER TWICE BECAUSE THE CENTER CONSOLE TOUCH SCREEN GOES BLANK, WHICH CAUSES THE RADIO AND AC NOT TO WORK BECAUSE THAT IS CONTROLLED BY THE TOUCH SCREEN THAT SHORTS OUT. NOT TO MENTION THAT THE DISPLAY ON MY DASH KEEPS SWITCHING OVER TO SOME UNKNOWN LANGUAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458099May 11, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, HE CRASHED INTO A VEHICLE EXITING AN ALLEYWAY. THE AIR BAGS DID NOT DEPLOY AND THREE PASSENGERS WERE INJURED. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT REPAIRED. THE AIR BAG FAILURE HAD NOT BEEN INSPECTED. THE FAILURE AND CURRENT MILEAGES WERE 2,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10457770May 8, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT SHE ATTEMPTED TO START THE VEHICLE AND HEARD A CLICKING SOUND, BUT THE VEHICLE WOULD NOT START. THE CONTACT HAD TO TURN THE STEERING WHEEL IN ORDER TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE STARTER. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 70,000. UPDATED 07/06/12 *BF THE CONSUMER STATED THE STARTED WAS REPLACED TWICE. UPDATED 07/12/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457635May 7, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE WHEN SHE WAS INFORMED THAT THE BRAKES WOULD NEED TO BE REPLACED WITHIN 10,000 MILES. WHENEVER THE CONTACT APPLIED THE BRAKES SHE WOULD HEAR A LOUD SQUEAKING NOISE. THE FRONT BRAKES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 19,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457680May 7, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT START UNLESS THE KEY WAS TURNED INSIDE THE IGNITION A TOTAL OF SIX CONTINUAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SOFTWARE WAS UPDATED, HOWEVER THE CONTACT WAS STILL EXPERIENCING THE FAILURE. THE CURRENT MILEAGE WAS 102,000 AND THE FAILURE MILEAGE WAS 80,000. UPDATED 05/31/12 *BF THE CONSUMER STATED IT TOOK UP TO FOUR TIMES TO START VEHICLE. HE TOOK THE VEHICLE TO DEALERSHIP TWICE AND THE DEALERSHIP MADE TWO AREA ADJUSTMENTS. THE PROBLEM WAS NOT FIXED. HE TOOK BACK A THIRD TIME BUT DEALERSHIP STATED THE PROBLEM WAS FIXED BUT WILL RE-CHECK IT AGAIN. THE CONSUMER LEFT THE VEHICLE FOR TWO DAYS. UPDATED 6/6/12 *SD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456987May 1, 2012
TIRES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY EQUIPPED WITH HANKOOK DYNA PRO TIRES, SIZE 225/70R16. THE CONTACT WAS DRIVING 70 MPH WHEN THE REAR DRIVER SIDE TIRE BLEW. THE CONTACT MERGED ONTO THE SHOULDERS AND CHANGED THE TIRE. THE WEATHER WAS CLEAR AND THERE WAS NO DAMAGE TO THE VEHICLE OR THE TIRE. THE MANUFACTURER WAS NOTIFIED WHO STATED THAT THE FAILURE WAS LIKELY CAUSED BY A ROAD HAZARD AND PROVIDED NO ASSISTANCE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456949April 30, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 3/14/2012 (31,604 MILES) WHILE PULLING OUT OF A PARKING SPACE THE TRANSMISSION STARTED TO GRIND AND THE VEHICLE LOST POWER. THE DEALER FOUND A STORED CODE R1790 AND RESET THE CODE UNABLE TO FIND FURTHER ISSUE. PICKED VEHICLE UP ON 3/15/2012 DROVE VEHICLE HOME. THE TRANSMISSION WAS NOTICEABLY SLIPPING AND WE WERE TOLD THAT IT WAS PERFORMING "NORMALLY" CONTINUED DRIVING THE VEHICLE UNTIL... 4/18/2012 (33,133 MILES) THE TRANSMISSION STARTED GRINDING AGAIN, VEHICLE LOST ALL POWER IN HEAVY TRAFFIC WHERE MY SON NARROWLY AVOIDED BEING HIT HEAD ON. VEHICLE HAD TO BE FLAT BED TOWED TO DEALER, WOULD NOT MOVE UNDER ITS OWN POWER. MULTIPLE CODES FOUND: P0841 LEFT REAR PRESSURE SWITCH RATIONALITY P0733 GEAR RATIO ERROR IN 3RD P0944 LOSS OF PUMP PRIME P1790 FAULT INNER AFTER SHIFT P0731/732/734 GEAR RATIO 1, 2, & 4 P0846 PRESSURE SWITCH RATIONALITY P0838 LC PRESSURE RATIONALITY. FOUND METAL IN TRANSMISSION PAN, DISASSEMBLED AND FOUND BAD PLANETARY AND DAMAGED UNDERDRIVE COMPOUNDER. REPLACED THE COMPOUNDER, REMOVED THE VALVE BODY AND RECONDITIONED AND FLUSHED THE COOLER. VEHICLE WAS RETURNED TO US ON 4/30/2012 AND STILL FEELS LIKE THE TRANSMISSION IS NOT OPERATING NORMALLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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