Dodge Journey Complaints

5,556 consumer complaints on file.

#10468323July 30, 2012
ELECTRICAL SYSTEM, ENGINE
I PURCHASED A 2010 DODGE JOURNEY (USED) IN SEPTEMBER, 2010. MY PROBLEM FIRST OCCURRED IN MAY, 2011. I WENT OUT TO MY CAR LEAVING WORK, AND IT WOULD NOT START. LIGHTS/HORN/LOCKS/RADIO ALL WORKED, BUT ALL I GOT WHEN I TURNED THE KEY WAS A CLICKING SOUND. AT FIRST THOUGHT, I FIGURED THE BATTERY MAY HAVE DIED AND NEEDED A JUMP-START. BUT THIS DID NOT WORK. AFTER TRYING FOR 1.5 HOURS, I FINALLY HAD THE VEHICLE TOWED TO A DEALERSHIP. AS SOON AS THE VEHICLE WAS RELEASED FROM THE TOW TRUCK, IT CRANKED RIGHT UP. I HAD THE DEALER RUN A FULL DIAGNOSTIC CHECK ON IT, SINCE IT WAS THERE AND PROBLEM HAD OCCURRED. BUT THEY FOUND NOTHING WRONG. I DROVE THE CAR HOME, AND THE PROBLEM BEGAN TO OCCUR MORE FREQUENTLY. IT HAS OCCURRED AT LEAST TWICE A WEEK, WITH WAIT TIMES VARYING. SOMETIMES IT'LL START AFTER 5 MINUTES. OTHER TIMES, I HAVE WAITED 2-3 HOURS WITHOUT IT STARTING, AND HAVE BEEN FORCED TO HAVE THE VEHICLE TOWED. OVER THE PAST YEAR I HAVE DRIVEN (OR TOWED) THIS VEHICLE BACK TO MY LOCAL DODGE DEALERSHIP A 10 TIMES! THE MOST RECENT VISIT WAS ON 7/29/12, WHEN I PAID TO HAVE THE WIN MODULE AND KEY FOB REPLACED, AND IT STILL DOESN'T WORK. I HAVE BEEN GIVEN SEVERAL REASONS FOR THE PROBLEM, ALL OF WHICH THEY HAVE SUPPOSEDLY FIXED (EITHER AT THE EXPENSE OF MY EXTENDED WARRANTY OR AT MY OWN EXPENSE). OTHER TIMES, I HAVE SIMPLY BEEN TOLD THERE IS NOTHING THEY CAN DO BECAUSE THEY CANNOT DUPLICATE THE PROBLEM WHEN THEY HAVE IT. I HAVE FILED 2 SEPARATE COMPLAINTS WITH CHRYSLER CORPORATION, BUT NO HELP. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE. I TRANSPORT MY 3 GRANDCHILDREN ON A DAILY BASIS (TWO 4-MONTH OLD TWINS, BORN PREMATURELY). I LIVE IN TX, WHERE TEMPERATURES REACH AS HIGH AS 110+. I AM VERY AFRAID OF HAVING MY GRANDCHILDREN IN THE CAR WITH ME, AND THE CAR WILL NOT START FOR 2-3 HOURS, FORCING US TO WAIT IN THE 100+ TEMPERATURES TO SEE IF THE CAR WILL DECIDE TO WORK. PLEASE HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468155July 29, 2012
ENGINE
MAY 13TH, VEHICLE WOULD NOT START, LIGHTS COME ON, RADIO, BUT NOTHING FROM ENGINE. HAD AAA JUMP TRUCK AND INSTALLED NEW BATTERY AT SEARS. MAY 14TH VEHICLE WOULD NOT START AGAIN! LIGHTS COME ON, RADIO, BUT ENGINE WILL NOT START. TOOK TO REPAIR PLACE, THEY REPLACE SPARK PLUGS, CLEANED THROTTLE. MAY 22ND BACK TO REPAIR SHOP, VEHICLE WILL NOT START, SAME EXACT ISSUES. REPLACED FUEL PUMP. THEY CALLED DEALERSHIP AND THEY SAID NO WARRANTY AND THEY HAD NO IDEA WHAT THE ISSUE WAS WITH TRUCK. MAY 29TH VEHICLE HAVING SAME ISSUES, DAILY IT TAKES 15 TO 30 MINUTES FOR IT TO START. TAKE BACK TO REPAIR SHOP AND THEY REPLACED THE FUEL PUMP AGAIN. STILL DAILY THE TRUCK STARTS WHEN IT WANTS TO. SAME ISSUE WHEN YOU ENGAGE THE KEY, LIGHTS AND RADIO WORK, POWER IS THERE, BUT ENGINE WILL NOT START. NOW DRIVER WINDOW WILL NOT WORK. INFORMED THAT WE NEED BRAKES AND ROTORS FOR FRONT OF TRUCK IN MAY AND NO WARNING LIGHT, JUST SEVERE SHAKING WHEN YOU ARE BRAKING. SCARED TO DRIVE THE VEHICLE FOR FEAR OF BEING STRANDED OR FAILURE OF BRAKING SYSTEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467887July 26, 2012
FUEL SYSTEM, GASOLINE, VISIBILITY/WIPER, SERVICE BRAKES, WHEELS
I PURCHASED A 2009 DODGE JOURNEY (VIN: [XXX]) ON SEPTEMBER 19, 2011 FROM THE STETLER DODGE CAR DEALERSHIP IN YORK, PA. IT WAS A CERTIFIED PRE-OWNED CAR. SINCE THAT DAY I BOUGHT THE CAR I HAVE BEEN BACK THERE OVER 4 TIMES FOR VARIOUS PROBLEMS. THE FIRST TIME WAS ABOUT 2 WEEKS AFTER I PURCHASED THE CAR (10/3/11), BUT THIS LAST TIME WAS IT FOR ME. THE CAR MAKES A HISSING NOISE WHEN I PRESS THE BRAKES, NOT ALL OF THE TIMES BUT A LOT. DURING THE WINTER MONTHS, I HADN'T NOTICED ANYTHING ELSE OCCURRING ALONG WITH THE NOISE, BUT I HAD STILL TAKEN IT BACK TO THE DEALERSHIP NOT LONG AFTER I BOUGHT THE CAR. I WAS TOLD THAT IT WAS NOTHING BECAUSE THEY COULDN'T HEAR THE SOUND. SO, WHEN IT GOT VERY HOT, I TURNED THE AIR CONDITIONER ON IN THE CAR. I NOTICED THAT IF I TAKE A LONG TRIP, ABOUT AN HOUR OR SO DRIVE ON THE HIGHWAY, A FUME/GAS SMELL IS RELEASED INTO THE CAR WHEN THE AIR IT ON. I TOOK IT TO THE DEALERSHIP ON 7/10/12 FOR THIS ISSUE. THEY COULDN'T GET THE SMELL TO OCCUR, BUT I TOLD THEM THAT IT HAPPENED AFTER I TOOK LONG TRIPS. THERE IS ALSO A GRINDING/HUMMING NOISE THAT OCCURS SOMETIMES WHILE DRIVING AND IT HAPPENED TWICE WHEN THEY WERE DRIVING IT WITH ME IN THE CAR, BUT THEY DON'T KNOW WHAT THE PROBLEM IS THEY SAY. I WAS TOLD TO BRING IT BACK IF THE PROBLEM GOT WORSE, EVEN THOUGH I HAD ALREADY TOLD THEM IT WAS ALREADY GETTING WORSE, THAT'S WHY I TOOK IT IN. THE STEERING WHEEL SHAKES WHEN I PRESS THE BRAKES. THE BRAKES AND ROTORS ARE NOT GOOD. THE GEAR SHIFT MOVES EASILY WITHOUT THE BRAKE BEING PRESSED SO IT WILL GO INTO PARK WHILE DRIVING. THE CAR FINALLY STALLED WHILE DRIVING ON JULY 25, 2012. IT'S IN THE SHOP AGAIN. THEY SAY A BOX OR CASE IS LEAKING BADLY AND NEEDS TO BE REPLACED. COUNTLESS OTHER PROBLEMS BUT NOT ENOUGH CHARACTER SPACE ALLOTTED TO TELL. I HAVE 3 PAGES OF PROBLEMS. SCARED TO DRIVE THIS CAR. WANT MY MONEY BACK NOW. HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467705July 25, 2012
SERVICE BRAKES, SUSPENSION, WHEELS
I PURCHASED AT NEW 2011 DODGE JOURNEY CREW IN FEBRUARY 2011, WITH 5 MILES. DURING THE COURSE OF A FEW MONTHS, I NOTICED THAT THE DRIVE WAS A LITTLE BUMPY. I ASSUMED THAT THE UNEVEN RIDE WAS DUE TO LOW PRESSURE IN THE TIRES OR BALANCING ISSUES. I REPORTED THIS ISSUE TO THE DEALER IN JULY 2011. THE VEHICLE WAS EVALUATED WITH THE FOLLOWING OUTCOME: ROTORS AND BRAKE PADS NEEDED TO REPLACED, BALANCE TIRES AND RE-ALIGNED TIRE PRESSURE. THE DEALER ORDERED NEW ROTORS/PADS AND I RETURNED 2 WEEKS LATER FOR INSTALLATION. A FEW MONTHS LATER, I STARTED EXPERIENCING THE SAME UNEVEN RIDE AND COMPLAINED TO THE DEALER. THIS COMPLAINT RESULTED IN MY TIRES BEING REPLACED (MECHANIC STATED I HAD 2 BAD TIRES). THE MECHANIC ALSO STATED THAT THE OLD TIRES HAD SOME WEARING ON THEM (MOST LIKELY DUE TO UNBALANCE TIRES). MY COMPLAINTS TO THE DEALERSHIP STARTED TO INCREASE AND RESULTED IN A VISIT EVERY OTHER MONTH TO HAVE MY TIRES BALANCED. NEEDLESS TO SAY, MY ROTORS AND PADS HAD TO BE REPLACED A SECOND TIME IN MARCH 2012 (24K MILES). I WORKED THROUGH CHRYSLER CASE MANAGEMENT ON THIS REPLACEMENT AND I HAD TO PAY A $100 DEDUCTIBLE FOR THE REPAIR (NOT SURE WHY, BUT NEEDED MY CAR TO MAKE A LIVING). MY VEHICLE WAS BACK IN THE SHOP IN APRIL 2012 FOR BALANCING ISSUES. THE DEALER FORCED BALANCED MY VEHICLE (THIS WAS THE SECOND FORCED BALANCING ON MY VEHICLE). ON APRIL 20, 2012, I HAD ANOTHER VISIT TO THE DEALER JUST TO BE TOLD THAT THEY REPLACED MY FRONT LEFT AND RIGHT AXLES, IN AN EFFORT TO FIX MY BALANCING ISSUES. NEEDLESS TO SAY, THIS HAS NOT RESOLVED MY UNEVEN DRIVING ISSUES AND I AM BACK AT THE CASE MANAGEMENT STAGE. THROUGHOUT MY ENTIRE YEAR AND A HALF WITH THIS VEHICLE, SEVERAL DEALERSHIPS HAVE TOLD ME THE DODGE JOURNEY HAS BEEN KNOWN TO HAVE THIS TYPE OF ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467740July 25, 2012
SERVICE BRAKES
THE VEHICLE WAS PURCHASED NEW APPROXIMATELY 1 YEAR AGO AND NOW, AFTER ONLY 13,385 MILES, THE FRONT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO WARPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467227July 24, 2012
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE BRAKING AT 55 MPH, THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE BRAKE PADS AND ROTORS WERE REPLACED. THE FAILURE OCCURRED AT LEAST FOUR TIMES AND EACH TIME THE DEALER HAD TO REPLACE THE ROTORS AND BRAKE PADS. ALSO, THE ENGINE WOULD TAKE AT LEAST A COUPLE OF MINUTES BEFORE STARTING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT SHOULD NOTIFIED NHTSA. THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 18,115 AND THE CURRENT MILEAGE WAS 47,000. THE CONSUMER WAS INFORMED, THE VEHICLE HAD A HISTORY OF PREMATURE WEAR OF THE BRAKE PADS AND ROTORS DUE TO THEM BEING TOO SMALL AND THIN TO HANDLE THE BRAKING DUTIES REQUIRED BY THE SIZE AND WEIGHT OF THE VEHICLE. UPDATED 08/13/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467540July 24, 2012
SERVICE BRAKES
ON 2 SEPARATE INSTANCES THE BRAKE CALIPERS LOCKED UP AND CAUSED THE BRAKES TO SMOKE BADLY. THE FIRST TIME WAS IN HEAVY TRAFFIC GOING SLOW AND IT WAS THE RIGHT REAR BRAKE. A WEEK LATER, ALSO IN HEAVY TRAFFIC, THE LEFT FRONT LOCKED UP AND STARTED TO SMOKE. IN THE SECOND INCIDENT, THE WHEEL WAS TOO HOT TO TOUCH WHICH I FEEL COULD CAUSE THE TIRE PRESSURE TO BUILD UP CAUSING THE POSSIBILITY OF A BLOW OUT AT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467541July 24, 2012
SERVICE BRAKES
NEEDED TO REPLACE BRAKES ON ALL 4 WHEELS AND NEEDED 2 FRONT ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467562July 24, 2012
SERVICE BRAKES
I HAD A COMPLETE BRAKE FAILURE AND RAN OFF THE ROAD, LOST CONTROL AND SPUN BACKWARDS STRIKING A BURIED BOULDER BENDING MY EXHAUST PIPE, THIS WAS AT 19K MILES. RIGHT FRONT BRAKE PADS BLEW APART, TOWED INTO DEALERSHIP, DIDN'T WORK ON IT DUE TO OUT OF WARRANTY AND THEY STATED IT WOULD BE APPROX 1000 TO FIX IT, TOOK IT TO MIDAS, SPENT 400, REPLACED FRONT ROTORS AND PADS, AT 23K MILES, BRAKES WORN DOWN TO METAL, TOOK TO MIDAS, SAID DODGE PROBLEM, DODGE WOULD NOT WORK ON IT STATING IT WAS MIDAS' ISSUE. GOT LETTER FROM DODGE TO FIX BRAKES AFTER 100 DEDUCTIBLE, THEY REPLACED FRONT ROTORS AND PADS, 2 DAYS(TWO DAYS LATER) BRAKES FAILED AND RAN THROUGH HWY INTERCHANGE AND ALMOST GOT SIDE SWIPED BY A BIG RIG. PUCKER FACTOR +20, TAKEN BACK TO DODGE AND SPENT ALL DAY THERE AND THEY STATED THEY TURNED ROTORS AGAIN ON THE BACK ROTORS BUT WHEN I WENT AROUND TO THE SERVICE BAYS, THE FRONT ROTORS AND BACK ROTORS WERE OFF AND THEY WERE REPLACING THE BRAKE PADS AGAIN. THIS NEEDS TO STOP AND THE ONLY WAY DODGE WILL DO ANYTHING ABOUT IT IS FOR SOMEONE TO BE KILLED, IT'S NOT GOING TO BE ME...... *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10466850July 21, 2012
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
MY TEENAGE DRIVER WAS ON THE HIGHWAY AND HAD COMPLETE LOSS OF POWER, SHE MANAGED TO PULL TO SIDE OF HIGHWAY. THE VEHICLE STARTED RIGHT UP AND WE MERGED BACK ON THE HIGHWAY ONLY TO HAVE A COMPLETE LOSS OF POWER AGAIN. WE TURNED THE CAR OFF AND WAITED 10 MINUTES. THE CAR STARTED AND WE MADE IT HOME. TWO DAYS LATER WHILE ON A RURAL ROAD THE VEHICLE SHUT OFF AGAIN. ALL WIRES AND CONNECTIONS CHECKED OUT TIGHT. WAITING TO HAVE IT TOWED AS DON'T WANT TO RISK AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466693July 19, 2012
ENGINE, ELECTRICAL SYSTEM
THE CAR FIRST WOULD STALL WHILE DRIVING LOSING ALL POWER, A PLASTIC PIECE WAS INSTALLED TO HOLD KEY AFTER SEVERAL COMPLAINTS. SHORTLY AFTER THE VEHICLE WOULD NOT START AT ALL ON SEVERAL OCCASIONS LEAVING ME STRANDED THIS HAPPENED FOR ALMOST A YEAR MORE OFTEN THAN NOT AND I WAS TOLD BY THE DEALERSHIPS THERE IS NO RECALL AND I WOULD NEED TO PAY TO REPLACE THE IGNITION WHICH I HAD TO FINALLY DO WHEN THE VEHICLE WOULD NO LONGER START AT ALL IN JANUARY OF 2012, I NOW HAVE A NEW IGNITION WHICH WAS SUPPOSED TO FIX THE PROBLEM AND HAVE STILL BEEN EXPERIENCING THE SAME PROBLEMS ABOUT A MONTH AFTER I REPLACED THE IGNITION AND KEYS WHICH I HAD TO PAY EXTRA FOR A SECOND KEY IT IS GETTING BACK TO THE WAY IT WAS BEFORE I REPLACED THE IGNITION TAKING ME 30 MINS TO START MY CAR TODAY, ALL THE POWER COMES ON THE ENGINE WILL JUST NOT TURN OVER. THIS CAR IS BECOME VERY UNRELIABLE FOR A WORKING MOTHER, I NEVER KNOW IF I'LL BE ABLE TO JUST GET IN MY CAR AND GO OR IF I'LL HAVE TO LEAVE MY CAR SOMEWHERE OVER NIGHT AND COME BACK AND HOPE IT STARTS AGAIN. PLEASE HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466573July 19, 2012
WHEELS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE TIRE BEGAN TO LOSE AIR RAPIDLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC STATED THAT THE TIRE PRESSURE SENSOR VALVE WAS FRACTURED. THE MECHANIC PLACED A TEMPORARY RUBBER VALVE STEM TO THE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD NOT ASSIST WITH THE REPLACEMENT OF THE VALVE STEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466488July 18, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE DID NOT START. THERE WERE NO PRIOR WARNINGS AND NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED. THEY DETERMINED THAT THE WING MODULE IN THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, HOWEVER NO ASSISTANCE WAS PROVIED. THE FAILURE AND CURRENT MILEAGES WERE 99,659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465939July 17, 2012
WHEELS, TIRES
ON THE FIRST INCIDENT, THE RIGHT DRIVER SIDE TIRE SUDDENLY WENT FLAT. VALVE ROTTED, THAT TIRE WAS FIXABLE. WE QUESTIONED THE COLD WEATHER. WE FIGURED IT WAS A FLUKE. ON JULY 15, 2012 REAR DRIVER SIDE TIRE SUDDENLY WENT FLAT WHILE DRIVING 55 MPH - WARM WEATHER - BROUGHT IT TO A TIRE COMPANY AND THEY STATED THE VALVE ROTTED ON THIS TIRE AS WELL AND THAT THE TIRE WAS UNREPAIRABLE. BOTH TIMES OUR 3 AND 6 YEAR OLD CHILDREN WERE IN THE CAR WITH US- THIS IS A HUGE SAFETY ISSUE. I KNOW ANOTHER PERSON THAT RECENTLY OWNED A DODGE JOURNEY AND HAD A BLOW OUT - THEY ENDED UP ACROSS THE ROAD AND DOWN THE BANK. LUCKILY NO INJURIES. I DON'T THINK THIS IS A COINCIDENCE. THIS COULD RESULT IN BODILY INJURY. THE VALVES ON THESE CARS NEED TO BE ADDRESSED IMMEDIATELY. TODAY I AM SPENDING $1325 TO REPLACE ALL 4 TIRES AND RIMS SO THAT MYSELF AND MY CHILDREN DO NOT END UP IN A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465778July 16, 2012
ENGINE
CHECK ENGINE LIGHT ON. LOSS OF ENGINE POWER. AFTER TWO TIME TO THE SAME DEALER, SAME PROBLEM. TOOK CAR TO ANOTHER DEALER, FINALLY THE CORRECT REPAIR. DEFECTIVE CYLINDER HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465676July 14, 2012
WHEELS, TIRES
I AM A LICENSED COMMONWEALTH OF PENNSYLVANIA CERTIFIED STATE INSPECTION MECHANIC. I JUST ENCOUNTERED A VERY DANGEROUS SITUATION WITH A CUSTOMERS 2009 DODGE JOURNEY AWD VEHICLE TODAY, JULY 14, 2012. I WANTED TO BRING THIS TO THE ATTENTION OF THE PROPER AUTHORITY, WITH THE HOPE THAT THIS COULD BE INVESTIGATED IN DETAIL TO PREVENT A POTENTIAL FATALITY OR A NUMBER OF THEM.TODAY A REGULAR CUSTOMER OF MINE, ARRIVED AT MY FACILITY WITH A FLAT TIRE, AFTER FURTHER INSPECTION; I NOTICED THE VALVE STEM WAS MISSING ( ON THE 2009 JOURNEY AND MANY NEW VEHICLES THIS IS A " TPMS" - TIRE PRESSURE MONITOR SENSOR) THE CUSTOMER WAS DRIVING AT APPROX. 30 MPH AND NOTICED THE LIGHT COME UP ON THE DASH AND WITHIN SECONDS HER TIRE WAS FLAT, NOTHING WAS HIT, NO JOLT, NO WARNING, JUST POOF, THE TIRE WENT FLAT. LUCKILY SHE WAS DRIVING AT A LOW RATE OF SPEED ON A RURAL ROADWAY AND WAS ABLE TO STOP THE VEHICLE AND EXIT TO SAFETY WITH HER CHILDREN. ONCE I DISMOUNTED THE TIRE, I FOUND THE TPMS ON THE INSIDE OF THE TIRE LEAVING JUST A HOLE IN THE RIM, HENCE THE LOSS OF AIR PRESSURE. THE THREADS ON THE TPMS WERE COVERED WITH OXIDATION AND NO RETAINING NUT WAS FOUND,THE STEM WAS NOT BROKEN, ALTERED OR VANDALIZED, IT JUST CAME UNATTACHED. THE THREADS WERE OXIDIZED SO BADLY THAT ANOTHER RETAINER COULD NOT BE THREADED ON, SO I REPLACED THE TPMS WITH A NEW ONE. AFTER INSTALLING THAT TIRE, I WENT TO TEST THE AIR PRESSURE IN THE OTHER FRONT TIRE, AS I GENTLY PLACED THE PRESSURE GAUGE ON THE TPMS VALVE STEM TO CHECK THE PRESSURE, POOF THAT TPMS WENT RIGHT THRU THE RIM; THE RETAINING NUT SHATTERED AND BROKE INTO PIECES, QUICKLY CAUSING A MASSIVE AND RAPID LOSS OF PRESSURE.IT IS MY OPINION THAT, HAD THE VEHICLE BEEN TRAVELING FASTER, A VEHICLE OWNER WOULD BE LEFT IN A VERY BAD SITUATION, PERHAPS CAUSING A LOSS OF CONTROL AND A POTENTIAL FATALITY. TPMS SENSORS NEED TO BE INSPECTED OR RECALLED TO PREVENT DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465539July 13, 2012
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. THE CONTACT STATED THAT THERE WAS AN EXCESSIVE VIBRATION IN THE VEHICLE WHEN APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY INFORMED HIM THAT THE ROTORS WERE FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000. UPDATED 08-09-12 *BF THE STATED THE BRAKE PADS WERE NOT WORN NOR WAS IT NECESSARY TO REPLACE THEM. THE VEHICLE HAS POOR FUEL MILEAGE AND LOSS OF POWER. THE VEHICLE DRAGGED INSTEAD OF COASTING WHEN RELEASING THE THROTTLE. THE VEHICLE OPERATES CORRECTLY IN NEUTRAL AND WITHOUT USING ALL WHEEL DRIVE. FUEL MILEAGE ALSO INCREASED. UPDATED 08/13/2012 *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465603July 13, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS TRAVELING 55 TO 60 MPH WHEN THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE RESTARTED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465308July 11, 2012
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING AT HWY. SPEED 50 MPH, ENGINE JUST CUT OFF, LOSING LIGHTS, POWER ETC.. AFTER MONTHS OF COMPLAINTS AND APPOINTMENTS WITH NO HELP, FINALLY RECEIVED A RECALL NOTICE ABOUT A YR. AFTER OUR FIRST COMPLAINTS. THE IGNITION SWITCH HAD TO BE REPLACED, FOB WAS SLIPPING OUT OF IGNITION. NOW BRAKES ARE ON BACK ORDER, RESURFACED BOTH FRONT AND REAR AT 9406 MILES,ADJUSTED AT 12259, AND AWAITING PARTS FOR OUR THIRD REPAIR ON THE BRAKES FRONT AND REAR AT 20697. DID I MENTION THEY WANT A 100. DEDUCTIBLE TO REPAIR A DEFECT IN THEIR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465192July 11, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY SXT. THE CONTACT STATED THAT WITHOUT WARNING, THE VEHICLE WOULD NOT START. THE EXTERIOR AND INTERIOR LIGHTS WORK WITHOUT ANY DIFFICULTIES. THE CONTACT HAVE TO WAIT 30 MINUTES BEFORE THE VEHICLE WOULD START AND OVER TIME IT LOST POWER AND BEGAN TO MAKE A KNOCKING SOUND. THE BRAKE PADS AND THE ROTORS ALSO BEGAN TO WEAR EXCESSIVELY. THE DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE NEEDED A STARTER, BRAKES, BRAKES PADS, ROTORS, BATTERY, AND STRUTS. THE DEALERS ESTIMATED REPAIR COST WAS $2,000 AT THE CONTACTS EXPENSE. THE CONTACT REPLACED THE BRAKES, BRAKE FLUID, TRANSMISSION FLUID, AND THE FRONT ROTORS FOR $738.23. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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