Dodge Journey Complaints

5,556 consumer complaints on file.

#11599589July 6, 2024
UNKNOWN OR OTHER
Not wanting to start code P0562
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599182July 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
My Vehicle stopped working all together. It only has 45 thousand miles on it. The dealer found that the ABS module shorted out and caused the whole car to loose communication. the dealer informed me that the replacement part was under review by Chrysler engineers and production has stopped so there is no replacement for this part and so i contacted Chrysler and was told that they don't have an estimated time for new part production. This issue is not only a financial concern but also a safety as my vehicle has no abs, lights and will not run and drive. I have a car that I cant even repair because of lack of part production so now I'm out financially as well with no idea on how long it will take to get repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598223July 2, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
So on 7/1/24 our vehicle started overheating some. And then we had the check engine light to come on along with another light that looks like a lightning bolt inside an inside out parenthesis. So I research the symbol and it came back as an issue with the Electric Throttle Control which is also means there is a problem with the electric parking brake. And then a mesage came on that said OIL TEMP HIGH SPEED MAY BE LIMITED. And then it started smoking really bad under the hood. So i researched some more and found out back in 2018 there was a recall on the same issue that was completed on September 23rd 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597845June 30, 2024
AIR BAGS, SEATS
There was no damage to my headrest when I parked my car on the evening of: June 29, 2024. On Sunday morning; June 30, 2024. When I entered my vehicle. I learned that the driver seat headrest; airbag deployed/busted open for no apparent reason. My children travel with me in this vehicle. This is very, very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595889June 22, 2024
ENGINE
After buying used 2015 Dodge journey driving home from work at busy rush hour traffic my car just stopped with loss of brakes and steering was nearly rear ended was so nervous by this car started since then it keeps doing it but now check engine light is on I'm going thru divorce and he is incarcerated so I don't have a ton of money dealer wants be to pay I have since researched this online and find this to be a repeated over and over again problem this is the first Dodge vehicle I've owned and will be the last I do not feel safe driving this vehicle at all and I don't feel safe with the with Dodge if they're not going to stand behind their product I see that there was problems with that they took care of before the year 2015 but not since although it's the same problem I'm sick of being taken by these large corporations that just getting bigger and bigger on their greed while I struggle and have no help with the situation my car has been sitting for 2 months now in my garage although I'm making payments on it and can't get it titled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595410June 20, 2024
UNKNOWN OR OTHER
Backup camera is upside down. At first it would go in and out or be upside down and now it’s just upside down on the rear view mirror
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595467June 20, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2011 Dodge Journey. The contact stated that while driving on several occasions at various speeds, the vehicle stalled. The vehicle was not able to restart after each failure. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that his friend replaced the fuel pump an additional four times. The vehicle was then taken to a dealer where it was diagnosed that the fuel pump or TIPM sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595033June 18, 2024
FUEL/PROPULSION SYSTEM, SUSPENSION, UNKNOWN OR OTHER
Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried purchasing a rebuilt ABS and it did not work as it was not compatible with my VIN. This is the second Dodge Journey I have owned and both have had the shaking issue. My automatic braking system and cruise control will no longer work as a result of the ABS failure, which makes this very dangerous to drive. I only have around 90,000 miles on this car and planned to keep it long term, but finding that I cannot get parts. I have also always had many problems with the fuel system. The light goes on all the time for the fuel cap even when it is on. The dealership advised it is the closure for the fuel tank that keeps having an issue. I smell fuel inside my car as soon as I turn it off after driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595103June 18, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Dodge Journey. The contact stated while driving various speeds, the vehicle inadvertently shut-off with the check engine and traction control warning lights illuminated. The vehicle was initially taken to a dealer however, the cause of the failure was not determined. The failure persisted and the vehicle was taken to an independent mechanic where the spark plugs, alternator, battery, engine coils, oil housing, and engine gaskets were replaced; however, the failure persisted. The contact stated that after the initial repair, the same repairs were made by the same mechanic approximately every two to three months. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594630June 16, 2024
SERVICE BRAKES
My cars ABS, traction control, emergency break lights came on and I went to look up what was wrong and other 2012 dodge journeys have a recall on the problem that is wrong with my car (R61). I only have 1 recall on my specific car. So now I have to pay to replace the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594413June 14, 2024
ELECTRICAL SYSTEM
Back up camera on the dash gose black when vehicle is in reverse which violation of motor vehicle standard for operation called dealer no recalls on my 17 but for 18 and up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594221June 13, 2024
SERVICE BRAKES
Engine light came on. ABS light on. Red lightning bolt light came on. Car running very rough with diminishing power. Local mechanic said take it to the dealer. Took it to the dealer and it was repaired. Noted that there is a recall for RAM trucks with same problem but none for the Journey.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593985June 12, 2024
UNKNOWN OR OTHER
My rear view camera started to flicker and the picture would sometimes be upside down. This happened for a while before it totally stopped working. Replaced the camera with an OEM part in 2021and it worked fine for about two years. Then same issue. Dodge says I need to replace the camera again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593593June 11, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC The light for the stability control came on and my brakes chatter feels like there's bumps on the disc .Its pulling to the right , .. Also my door locks have failed .first it started with my rear windshield wiper running with the switch off ,than my reverse lights and now the locks . The back door does not lock at all and the door locks work sometimes .The electronics on my car is failing @ 120,000 it started .Its now at 150,000 tried everything still wont work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593701June 11, 2024
UNKNOWN OR OTHER
My rear back up camera most of the time does not work. Sometimes it will work then mid backing up it will go black or show the picture upside down or have green lines in it. I have had this vehicle since 11/2021 and the camera started doing this in 2022. I feel like it is a safety issuse as it is hard to see in the rear view mirrors when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593074June 7, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2018 Dodge Journey. The contact stated that while parked the contact observed condensation in the headlight assemblies. Additionally, the contact stated that while turned off she observed an unknown noise emanating from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the headlights and an unknown electrical part needed to be replaced. The vehicle was not repaired. On another occasion, the vehicle was taken to a dealer where the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592484June 4, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Journey. The contact stated while her husband was driving out of the driveway, the passenger's side headrest abruptly exploded. No injuries were reported. The contact related to the failure with the Extended Warranty Program: Active Head Restraint (AHR) Inadvertent Deployment- X88 Warranty Extension. The manufacturer was made aware of the failure; however, it was confirmed that the vehicle was no longer covered under the warranty extension. The contact received notification of the communication. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591969June 2, 2024
ELECTRICAL SYSTEM
The back up camera does not display an image. It will only show black, with a camera slashed out symbol.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591876June 1, 2024
UNKNOWN OR OTHER
both of my headrest deployed without no accident. They just popped out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591357May 29, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
FCA US LLC PO Box 21-8004 Auburn Hills, MI 48321-8004 Mopar part #68194693AF (discontinued) VIN# 3C4PDDBG8GT[XXX] Sir or Madam, I am writing to your Company regarding the lack of availability of the ABS Control Module for my 2016 Dodge Journey. My vehicle, like those of numerous other Dodge Journey owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work, placing me and my family in an unsafe situation. Some owners have even reported that they cannot drive their vehicles due to locked brakes resulting from this malfunction. I have tried every source in existence to find a replacement module, but I have been totally unsuccessful. Your Company's response that you are unable to maintain a complete inventory for an indefinite period of time is appalling. Several thousand Dodge Journey owners who paid tens of thousands of dollars for their vehicles deserve better support. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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