Dodge Journey Complaints

5,556 consumer complaints on file.

#11611796August 30, 2024
UNKNOWN OR OTHER
The driver side Active Head Rest deployed while driving on the highway striking me in the back of the head. Luckily it did not cause any accidents or injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611037August 26, 2024
AIR BAGS
was involved in a major accident and the air bags did not deploy. Was hit on head on and right side.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11610250August 22, 2024
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed and the RPM was between 2,500 - 3,500 RPM, the vehicle started decelerating. There was a red lightning bolt illuminated on the instrument panel, indicating a failure with the electronic throttle system. The failure had become persistent. The vehicle had been taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609861August 21, 2024
STEERING
1. The power steering system keeps leaking for multiple different locations and is intermittent. The leak is never in the same spot. The vehicle is available for inspection upon request. 2. There is a potential for safety problems with this if someone does not realize what the noise is coming from the vehicle. There is a whining noise that starts but not until there is no fluid in the reservoir. There is also no change in steering ability. If the power steering should lock up, that could cause a potential deadly situation. 3. The problem has been reproduced at an independent shop. 4. The vehicle has not been inspected by anyone else but the independent shop. 5. There are no warning lights that come on and no message pop up for low fluid levels. The vehicle makes a whining noise that progressively gets louder but only when there is no fluid in the reservoir. This started about 6 months ago with the intermittent problem. The 2016 Dodge Journey did have a recall for a similar problem like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609867August 21, 2024
UNKNOWN OR OTHER
My backup camera is a safety concern because it does not work. Also, my headlights are defective because moisture gets into them. These issues should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609733August 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument cluster was flickering, and the vehicle stopped. The contact pulled over and noticed smoke. The contact opened the hood and detected a fire. The contact extinguished the fire with some water he had. There were two unknown warning lights illuminated. There were no reported injuries, a police report, or an air bag deployment. The vehicle was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 44,000. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11609289August 19, 2024
ELECTRICAL SYSTEM, ENGINE
I’m having the same issues as other Dodge journeys from earlier models that had the recall on the engine for the Rocker arms, lifters, and camshaft. Almost causing me to have an accident inside the highway due to my car, reducing speed from 65 To 15 mph on the expressway as well my vehicle Starting to shake very badly. Second issue is The same problem with earlier models, using the same engine and transmission recall, I’m having the same issues, and unfortunately, my car states that has no open recalls when my car has the same engine and transmission then the earlier model with the recall As I was reading on the web, they are some 2016 Dodge journeys with the same issues as earlier models that are not recalled as of yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608993August 16, 2024
SEATS
Head rest deployed without any type of impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608449August 14, 2024
UNKNOWN OR OTHER
My headrest deployed while driving with a passenger in the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608467August 14, 2024
CHILD SEAT:BASE:LOCKING/RELEASE MECHANISM
The contact owns a 2019 Dodge Journey with an Evenflo Car Seat, Model Name: Nurturemax, Model Number: 3641198, Manufactured Date: 7/31/2023, rear-facing car seat installed. The contact stated that while attempting to remove the car seat from the base on the rear driver’s side of the vehicle, the release handles attached to the seat of the base, fractured preventing the ability to remove the seat. The car seat had not been repaired or replaced. The manufacturer had not been made aware of the failure. The vehicle mileage at the failure was 92,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608504August 14, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2009 Dodge Journey. The contact stated while driving at an undisclosed speed, the engine seized. The vehicle was restarted and driven to the destination. The contact stated that the following day while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed with TIPM failure. The contact was informed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 194,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608247August 13, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Journey. The contact stated that while reversing, the rearview camera image was displayed upside down, sideways, and occasionally blank. Additionally, the pedestrian warning system was inoperable. There was no warning light illuminated. Additionally, the contact stated that front driver's side window failed to roll down or roll up while engaging the power door window switch. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608136August 13, 2024
STEERING, VEHICLE SPEED CONTROL, POWER TRAIN
The car kept stalling while driving. We had it for 2 weeks and all the sencers went bad and it over heated. Had to leave it on the side of the road and it got towed by highway patrol.Also rewend the battery. Now we are stuck without a ride.i looked up the recalls it said they were repaired but I don't think that's true.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608126August 12, 2024
SEATS
I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest. It had somehow deployed. I was not in an accident. The little black pieces that are apparently supposed to hold a pin were completely broken. I don't know if it is because it has been so hot where I live or what, but if someone had been in that seat, they could have gotten injured. I never heard a sound of it happening, so it must have been when I was parked. There were no warning signs and the seat hadn't even been moved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607523August 9, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Windows are not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607546August 9, 2024
ENGINE
The contact owned a 2015 Dodge Journey. The contact stated that while driving at approximately 45 MPH, she observed a burning odor and the vehicle then stalled. There were no warning lights illuminated. The vehicle was coasted to the side of the road where she observed smoke and flames from the engine compartment. An unknown driver stopped and used an extinguisher to extinguish the fire but the flames grew too large. The fire department extinguished the fire. A police report was filed. There were no other damages. The vehicle was towed to a lot where it was deemed inoperable. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607037August 7, 2024
ENGINE, SERVICE BRAKES, WHEELS
Engine problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606404August 5, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
All doors get stuck locked and/or unlocked. Key fob will not lock or unlock and door panels will not unlock our lock. 999 Back wiper only works intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606405August 5, 2024
ELECTRICAL SYSTEM
Door locks Doors remain locked or unlocked. Key fob will not unlock or lock doors. Panel will not unlock or locked doors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606577August 5, 2024
ELECTRICAL SYSTEM:HORN
The contact owns a 2010 Dodge Journey. The contact stated that while the vehicle was parked, the horn inadvertently honked. There was no warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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